Team Queues
Processor Workload
Which processors are carrying the most case pressure and where intervention is needed.
Selection
Dispute prevention and case-state control
iClaims Intelligence
See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0.2h freshness
573 open claims
90 OEM score
warning comment lane
Library / Diagnostics
Receipts, cleanup detail, and lower-level analysis. Open it only when you need evidence or remediation detail.
Aging
Oldest claims and pressure map
CommunicationsComment blockers and heat
Over / UnderVerified payment variance
DealersActive view, exclusions, coverage
ProcessorsOwnership, stuck load, activity
OEM PerformanceScoring, drill-down, cleanup
SyncFreshness, overnight, checkpoint
Processors
Processors
Ownership, throughput, and stuck-claim risk. Open uses latest status; closed means paid, denied, or write-off.
Lead processor
Alix
319 open claims across assigned dealers.
Selected portfolio
319
Alix • 5.3% ready rate.
Top stuck load
Alix
274 stuck claims • max 186 days unseen.
Active processors
3
Mapped ownership across the active dealer set.
Leakage pressure
Ashlee
7 queued claims • 6 high priority.
Comment/queue mismatches
90
Closed-stage claims still carrying active blocker signals in comment intelligence.
Processor action-routing pressure
Missed-claim leakage, trust-control overlap, and which processors own the most suspect queue truth right now.
Ashlee
Leakage queue 7 • high priority 6 • trusted overlap 2
Dealers BARV600, TRI 1202 • reasons paid_signal_but_claim_open, movement_conflict_review, terminal_status_conflict
Alix
Leakage queue 9 • high priority 4 • trusted overlap 6
Dealers GRE 8220, LIN 1025 • reasons paid_signal_but_claim_open, exact_packet_duplicate_split
Stephanie
Leakage queue 2 • high priority 2 • trusted overlap 0
Dealers MYRV 12024 • reasons exact_packet_duplicate_split
Processor
Alix
2 active dealers • lead dealer GRE 8220 • max idle 186 days
Critical • 0
Open claims
319
Latest-state claims not closed yet.
Closed claims
1,253
Latest-state paid, denied, or write-off.
Paid claims
862
54.8% of total claims
Stuck 2+ days
274
85.9% of open claims
Ready to submit
17
5.3% ready rate
Open claims active today
5
1.6% of the open queue moved today
Dealer portfolio
GRE 8220
Total claims 1,430 • closed 1,157 • paid 811 • max idle 186 days
Open 273
Info 22
Ready 15
Open today 5
Stuck 229
LIN 1025
Total claims 142 • closed 96 • paid 51 • max idle 177 days
Open 46
Info 5
Ready 2
Open today 0
Stuck 45
Processor
Stephanie
1 active dealers • lead dealer MYRV 12024 • max idle 177 days
Critical • 0
Open claims
141
Latest-state claims not closed yet.
Closed claims
555
Latest-state paid, denied, or write-off.
Paid claims
409
58.8% of total claims
Stuck 2+ days
134
95% of open claims
Ready to submit
3
2.1% ready rate
Open claims active today
4
2.8% of the open queue moved today
Dealer portfolio
MYRV 12024
Total claims 696 • closed 555 • paid 409 • max idle 177 days
Open 141
Info 13
Ready 3
Open today 4
Stuck 134
Processor
Ashlee
2 active dealers • lead dealer TRI 1202 • max idle 177 days
Critical • 0
Open claims
113
Latest-state claims not closed yet.
Closed claims
4,533
Latest-state paid, denied, or write-off.
Paid claims
3,032
65.3% of total claims
Stuck 2+ days
101
89.4% of open claims
Ready to submit
3
2.7% ready rate
Open claims active today
7
6.2% of the open queue moved today
Dealer portfolio
TRI 1202
Total claims 1,108 • closed 1,011 • paid 325 • max idle 177 days
Open 97
Info 1
Ready 3
Open today 7
Stuck 87
BARV600
Total claims 3,538 • closed 3,522 • paid 2,707 • max idle 145 days
Open 16
Info 0
Ready 0
Open today 0
Stuck 14
Active processor inventory
Each processor card now uses latest-state claim math: open means not yet closed; closed means paid, denied, or write-off.
Processor
Alix
Critical • 0
GRE 8220, LIN 1025
Total claims
1,572
Open claims
319
Closed claims
1,253
Paid claims
862
Info needed
27
Ready to submit
17
Open active today
5
Stuck 2+ days
274
Processor
Stephanie
Critical • 0
MYRV 12024
Total claims
696
Open claims
141
Closed claims
555
Paid claims
409
Info needed
13
Ready to submit
3
Open active today
4
Stuck 2+ days
134
Processor
Ashlee
Critical • 0
BARV600, TRI 1202
Total claims
4,646
Open claims
113
Closed claims
4,533
Paid claims
3,032
Info needed
1
Ready to submit
3
Open active today
7
Stuck 2+ days
101
Pressure lanes
Use these to see where stuck load and idle risk are concentrating before you drop into lower-level queue evidence.
Comment blocker ownership by processor
Processor-level blocker mix pulled from the comment lane so you can see whose portfolio is stuck on dealer docs, OEM answers, or closeout cleanup.
Ashlee
Dealer-blocked 0 • OEM-blocked 9 • processor-blocked 19 • ready-to-close 285
Hottest claim: 25200 • TRI 1202 • heat 43
Alix
Dealer-blocked 15 • OEM-blocked 50 • processor-blocked 2 • ready-to-close 80
Hottest claim: 12328B • GRE 8220 • heat 86
Stephanie
Dealer-blocked 3 • OEM-blocked 23 • processor-blocked 5 • ready-to-close 35
Hottest claim: 72837-1 • MYRV 12024 • heat 67
Stuck claims by active dealer
Current open active-dealer claims idle for 2+ days, split into fresh stuck versus legacy backlog. Raw idle rows stay visible for hygiene.
BARV600
14 stuck
14 current open idle 2+ days
5 fresh ≤90d
9 legacy 90d+
145 max days unseen
24 raw idle case rows
GRE 8220
229 stuck
229 current open idle 2+ days
24 fresh ≤90d
205 legacy 90d+
186 max days unseen
253 raw idle case rows
TRI 1202
87 stuck
87 current open idle 2+ days
47 fresh ≤90d
40 legacy 90d+
177 max days unseen
111 raw idle case rows
MYRV 12024
134 stuck
134 current open idle 2+ days
54 fresh ≤90d
80 legacy 90d+
177 max days unseen
163 raw idle case rows
LIN 1025
45 stuck
45 current open idle 2+ days
0 fresh ≤90d
45 legacy 90d+
177 max days unseen
48 raw idle case rows
Stuck claims by processor
Current open active-dealer claims idle for 2+ days, grouped by processor, with fresh/backlog split and raw idle row context.
Ashlee
101 stuck
101 current open idle 2+ days
52 fresh ≤90d
49 legacy 90d+
177 max days unseen
135 raw idle case rows
Alix
274 stuck
274 current open idle 2+ days
24 fresh ≤90d
250 legacy 90d+
186 max days unseen
301 raw idle case rows
Stephanie
134 stuck
134 current open idle 2+ days
54 fresh ≤90d
80 legacy 90d+
177 max days unseen
163 raw idle case rows