Team Queues
Processor Workload
Which processors are carrying the most case pressure and where intervention is needed.
Selection
Dispute prevention and case-state control
iClaims Intelligence
See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0h freshness
536 open claims
86 OEM score
warning comment lane
Library / Diagnostics
Receipts, cleanup detail, and lower-level analysis. Open it only when you need evidence or remediation detail.
Aging
Oldest claims and pressure map
CommunicationsComment blockers and heat
Over / UnderVerified payment variance
DealersActive view, exclusions, coverage
ProcessorsOwnership, stuck load, activity
OEM PerformanceScoring, drill-down, cleanup
SyncFreshness, overnight, checkpoint
Processors
Processors
Ownership, throughput, and stuck-claim risk. Open uses latest status; closed means paid, denied, or write-off.
Lead processor
Alix
295 open claims across assigned dealers.
Selected portfolio
113
Ashlee • 3.5% ready rate.
Top stuck load
Alix
261 stuck claims • max 126 days unseen.
Active processors
3
Mapped ownership across the active dealer set.
Leakage pressure
Ashlee
6 queued claims • 5 high priority.
Comment/queue mismatches
87
Closed-stage claims still carrying active blocker signals in comment intelligence.
Processor action-routing pressure
Missed-claim leakage, trust-control overlap, and which processors own the most suspect queue truth right now.
Ashlee
Leakage queue 6 • high priority 5 • trusted overlap 2
Dealers BARV600, TRI 1202 • reasons paid_signal_but_claim_open, movement_conflict_review, terminal_status_conflict
Alix
Leakage queue 7 • high priority 2 • trusted overlap 5
Dealers GRE 8220 • reasons paid_signal_but_claim_open, exact_packet_duplicate_split
Stephanie
Leakage queue 3 • high priority 2 • trusted overlap 1
Dealers MYRV 12024 • reasons exact_packet_duplicate_split
Processor
Ashlee
2 active dealers • lead dealer TRI 1202 • max idle 117 days
Critical • 2
Open claims
113
Latest-state claims not closed yet.
Closed claims
4,305
Latest-state paid, denied, or write-off.
Paid claims
2,973
67.3% of total claims
Stuck 2+ days
99
87.6% of open claims
Ready to submit
4
3.5% ready rate
Open claims active today
13
11.5% of the open queue moved today
Dealer portfolio
TRI 1202
Total claims 999 • closed 896 • paid 264 • max idle 117 days
Open 103
Info 1
Ready 4
Open today 10
Stuck 94
BARV600
Total claims 3,419 • closed 3,409 • paid 2,709 • max idle 85 days
Open 10
Info 0
Ready 0
Open today 3
Stuck 5
Processor
Alix
2 active dealers • lead dealer GRE 8220 • max idle 126 days
Critical • 0
Open claims
295
Latest-state claims not closed yet.
Closed claims
1,216
Latest-state paid, denied, or write-off.
Paid claims
849
56.2% of total claims
Stuck 2+ days
261
88.5% of open claims
Ready to submit
17
5.8% ready rate
Open claims active today
3
1% of the open queue moved today
Dealer portfolio
GRE 8220
Total claims 1,369 • closed 1,118 • paid 795 • max idle 126 days
Open 251
Info 19
Ready 15
Open today 3
Stuck 217
LIN 1025
Total claims 142 • closed 98 • paid 54 • max idle 117 days
Open 44
Info 6
Ready 2
Open today 0
Stuck 44
Processor
Stephanie
1 active dealers • lead dealer MYRV 12024 • max idle 117 days
Critical • 0
Open claims
128
Latest-state claims not closed yet.
Closed claims
476
Latest-state paid, denied, or write-off.
Paid claims
349
57.8% of total claims
Stuck 2+ days
119
93% of open claims
Ready to submit
3
2.3% ready rate
Open claims active today
7
5.5% of the open queue moved today
Dealer portfolio
MYRV 12024
Total claims 604 • closed 476 • paid 349 • max idle 117 days
Open 128
Info 10
Ready 3
Open today 7
Stuck 119
Active processor inventory
Each processor card now uses latest-state claim math: open means not yet closed; closed means paid, denied, or write-off.
Processor
Ashlee
Critical • 2
BARV600, TRI 1202
Total claims
4,418
Open claims
113
Closed claims
4,305
Paid claims
2,973
Info needed
1
Ready to submit
4
Open active today
13
Stuck 2+ days
99
Processor
Alix
Critical • 0
GRE 8220, LIN 1025
Total claims
1,511
Open claims
295
Closed claims
1,216
Paid claims
849
Info needed
25
Ready to submit
17
Open active today
3
Stuck 2+ days
261
Processor
Stephanie
Critical • 0
MYRV 12024
Total claims
604
Open claims
128
Closed claims
476
Paid claims
349
Info needed
10
Ready to submit
3
Open active today
7
Stuck 2+ days
119
Pressure lanes
Use these to see where stuck load and idle risk are concentrating before you drop into lower-level queue evidence.
Comment blocker ownership by processor
Processor-level blocker mix pulled from the comment lane so you can see whose portfolio is stuck on dealer docs, OEM answers, or closeout cleanup.
Ashlee
Dealer-blocked 1 • OEM-blocked 7 • processor-blocked 18 • ready-to-close 162
Hottest claim: 25672 • TRI 1202 • heat 45
Alix
Dealer-blocked 6 • OEM-blocked 43 • processor-blocked 0 • ready-to-close 64
Hottest claim: 10958 • GRE 8220 • heat 103
Stephanie
Dealer-blocked 2 • OEM-blocked 23 • processor-blocked 1 • ready-to-close 30
Hottest claim: 72837-1 • MYRV 12024 • heat 56
Stuck claims by active dealer
Current open active-dealer claims idle for 2+ days, split into fresh stuck versus legacy backlog. Raw idle rows stay visible for hygiene.
BARV600
5 stuck
5 current open idle 2+ days
3 fresh ≤90d
2 legacy 90d+
85 max days unseen
15 raw idle case rows
GRE 8220
217 stuck
217 current open idle 2+ days
57 fresh ≤90d
160 legacy 90d+
126 max days unseen
240 raw idle case rows
TRI 1202
94 stuck
94 current open idle 2+ days
55 fresh ≤90d
39 legacy 90d+
117 max days unseen
109 raw idle case rows
MYRV 12024
119 stuck
119 current open idle 2+ days
60 fresh ≤90d
59 legacy 90d+
117 max days unseen
147 raw idle case rows
LIN 1025
44 stuck
44 current open idle 2+ days
24 fresh ≤90d
20 legacy 90d+
117 max days unseen
47 raw idle case rows
Stuck claims by processor
Current open active-dealer claims idle for 2+ days, grouped by processor, with fresh/backlog split and raw idle row context.
Ashlee
99 stuck
99 current open idle 2+ days
58 fresh ≤90d
41 legacy 90d+
117 max days unseen
124 raw idle case rows
Alix
261 stuck
261 current open idle 2+ days
81 fresh ≤90d
180 legacy 90d+
126 max days unseen
287 raw idle case rows
Stephanie
119 stuck
119 current open idle 2+ days
60 fresh ≤90d
59 legacy 90d+
117 max days unseen
147 raw idle case rows