Aging & Escalation
Recovery Deadlines
Claims nearing deadlines, overdue OEM responses, and money at risk if no one moves now.
Aging
Aging
Oldest claims, escalation flags, and where queue control is breaking down first.
Trusted aging base
1,129
99.8% of open claims currently pass trusted-ID and movement checks.
Suspect aging exclusions
2
Top bucket movement_timeline_conflict • 1 claims.
Leakage queue
0
No live missed-claim leakage candidates right now.
Comment signal mismatches
90
Claims where comment-derived blocker signals disagree with closed/open queue state.
Oldest visible age
806d
Oldest visible claim age at GRE 8220.
Claims 365+ days
31
Claims already sitting at 365+ operational days.
Top dealer at risk
GRE 8220
Priority score 416 across 212 open claims.
Aged 180+ claims
121
Total claims already in the 180+ day aging window.
Waiting on dealer
18
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
82
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
26
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
400
Claims that already look commercially done and should be cleared off the board.
Priority Aging Claims
64836
BARV600 • Ashlee • Unknown
Stage: claims-submitted • blocker: Unknown blocker
Escalation flags: 1y+ operational age • 5d+ unseen
Operational age: 1,913.2 days • unseen 174.7 days
Comments 3 • follow-ups 0 • approvals 0 • denials 0
Earliest Dropbox file: Aug 5, 2021, 11:23 AM • trusted Dropbox-age basis
11695
GRE 8220 • Alix • Crossroads
Stage: preauth-approved • blocker: Unknown blocker
Escalation flags: 1y+ operational age • 5d+ unseen
Operational age: 634.1 days • unseen 91.6 days
Comments 11 • follow-ups 0 • approvals 4 • denials 1
Earliest Dropbox file: Feb 4, 2025, 1:53 PM • trusted Dropbox-age basis
12286B
GRE 8220 • Alix • Forest River
Stage: preauth-approved • blocker: Waiting on OEM
Escalation flags: 1y+ operational age • 5d+ unseen • waiting on OEM
Operational age: 481.2 days • unseen 37.6 days
Comments 18 • follow-ups 0 • approvals 5 • denials 1
Earliest Dropbox file: Jul 7, 2025, 10:56 AM • trusted Dropbox-age basis
12058
GRE 8220 • Alix • Crossroads
Stage: preauth-approved • blocker: Unknown blocker
Escalation flags: 1y+ operational age • 5d+ unseen
Operational age: 463.2 days • unseen 91.6 days
Comments 9 • follow-ups 1 • approvals 4 • denials 1
Earliest Dropbox file: Jul 25, 2025, 12:29 PM • trusted Dropbox-age basis
77347
BARV600 • Ashlee • Keystone
Stage: claims-submitted • blocker: Unknown blocker
Escalation flags: 1y+ operational age
Operational age: 442.2 days • unseen 0.6 days
Comments 2 • follow-ups 0 • approvals 0 • denials 0
Earliest Dropbox file: Aug 15, 2025, 11:12 AM • trusted Dropbox-age basis
12513
GRE 8220 • Alix • Forest River
Stage: preauth-approved • blocker: Waiting on dealer
Escalation flags: 1y+ operational age • 5d+ unseen • waiting on dealer
Operational age: 439 days • unseen 35.6 days
Comments 18 • follow-ups 1 • approvals 6 • denials 1
Earliest Dropbox file: Aug 18, 2025, 3:49 PM • trusted Dropbox-age basis
77818
BARV600 • Ashlee • Unknown
Stage: claims-submitted • blocker: Unknown blocker
Escalation flags: 1y+ operational age • 5d+ unseen
Operational age: 399.1 days • unseen 174.7 days
Comments 3 • follow-ups 0 • approvals 0 • denials 0
Earliest Dropbox file: Sep 27, 2025, 1:05 PM • trusted Dropbox-age basis
12864
GRE 8220 • Alix • Forest River
Stage: preauth-approved • blocker: Waiting on OEM
Escalation flags: 1y+ operational age • 5d+ unseen • comment escalation risk • waiting on OEM
Operational age: 387.3 days • unseen 37.6 days
Comments 55 • follow-ups 4 • approvals 13 • denials 1
Earliest Dropbox file: Oct 9, 2025, 10:05 AM • trusted Dropbox-age basis
Claim Detail
Selected claim
64836
Stage
claims-submitted
Blocker owner
Unknown blocker
Escalation flags
1y+ operational age • 5d+ unseen
Operational age
1,913.2 days
Last seen gap
174.7 days
Comment load
3
Follow-ups
0
Approvals
0
Denials
0
Earliest Dropbox file
Aug 5, 2021, 11:23 AM
Latest comment cue
Moving claim to Submitted Vendor folder.
Aging Pressure Map
Top age band
90-179 days carries priority 573 across 191 open claims.
Top dealer exposure
GRE 8220 has oldest visible age 806 days and score 416.
Top processor exposure
Alix owns the heaviest aged portfolio with score 485.
Top aged OEM cluster
forest-river in Approved / Unpaid at GRE 8220 with 12 claims.
Waiting on dealer
13446
GRE 8220 • Alix • grand-design
Heat 41 • comments 35 • last actor processor
@Matt F @Destinee M @Dustin L Here is another we are still waiting on invoices for, not only parts but the sublet invoice as well.
73165-1
MYRV 12024 • Stephanie • newmar
Heat 38 • comments 32 • last actor processor
Hey Jeannette. Just checking in on this one again. Have the parts all been received now? @Sarah C @Jeff M
73380
MYRV 12024 • Stephanie • rpod
Heat 17 • comments 11 • last actor processor
@Rhianna S @Jeannette B Can you please send me the invoice for the TV?
13937
GRE 8220 • Alix • forest-river
Heat 15 • comments 9 • last actor processor
@Destinee M @Dustin L We need photos of the cord cut on the fireplace for this to pay.
72853-1
MYRV 12024 • Stephanie • prime-time
Heat 13 • comments 9 • last actor processor
Hey! Just checking in on this one. Was the customer able to get scheduled?
Waiting on OEM
14281
GRE 8220 • Alix • forest-river
Heat 73 • comments 53 • last actor processor
@Destinee M
Job 30 was approved for 0.2 hour to touch up.
Job 34: approved for $150 - taxes not covered under warranty.
13517
GRE 8220 • Alix • grand-design
Heat 39 • comments 29 • last actor processor
---TIME SENSITIVE---
GRE 8220 | RO 13517 | PA 951401. Reviewed all three RO versions, all five photos individually and the complete comment threads.
Needed: the customer-signed corrected final RO and outside-supplier i
13477B
GRE 8220 • Alix • grand-design
Heat 17 • comments 15 • last actor processor
---TIME SENSITIVE---
GRE 8220 | RO 13477B | PA 949192. Reviewed both RO versions, all 10 photos individually and the full sidebar threads.
Recover the dealer-work portion: the August 24 clarification says jobs 1-3 are
13851B
GRE 8220 • Alix • forest-river
Heat 15 • comments 13 • last actor processor
@Dustin L @Destinee M
Warranty Repair 1: approved for 0.1 hour flat rate
Warranty Repair 2: approved for 0.5 hour
Warranty Repair 3: approved for 0.8 hour
Warranty Repair 4: approved for 0.6 hour
Warranty Repair 5: appr
27849
TRI 1202 • Ashlee • k-z-rv
Heat 13 • comments 13 • last actor processor
---TESTING/LEARNING---
@Chris B @Tricia H
- KZ: $437.50 requested; $0 approved (out of warranty).
- Oct 26: Stephanie asked the customer about extended warranty; no response is recorded here.
- Next: confirm the plan/c
Waiting on processor
73271
MYRV 12024 • Stephanie • nexus
Heat 30 • comments 20 • last actor dealer_or_external
I just sent it to everyone this time. Lets see if I get a response with my name attached
73542
MYRV 12024 • Stephanie • prime-time
Heat 15 • comments 11 • last actor dealer_or_external
@Stephanie K WO is now complete. I am showing 3 decals approved. I put the 4th one on the WO but I am listing it as denied by Warranty.
27852
TRI 1202 • Ashlee • forest-river
Heat 9 • comments 7 • last actor dealer_or_external
@Tessa C Approved to order a skylight for line 1
73964-1
MYRV 12024 • Stephanie • coachmen
Heat 8 • comments 6 • last actor dealer_or_external
@Stephanie K Uploaded pictures. The only tags he was able to find were the size of the blinds
27866
TRI 1202 • Ashlee • unknown
Heat 4 • comments 4 • last actor dealer_or_external
@Cole P @Tessa C PLEASE ORDER FABRIC, SHE APPROVED
Ready to close
27663
TRI 1202 • Ashlee • forest-river
Heat 22 • comments 22 • last actor processor
paid $175.66 10/27 check #3248937
13494
GRE 8220 • Alix • keystone
Heat 20 • comments 16 • last actor processor
This paid on check 1622023 for $35 (due to no part return)
27576
TRI 1202 • Ashlee • forest-river
Heat 18 • comments 18 • last actor processor
paid $2346.54 10/27 check #3248937
27516
TRI 1202 • Ashlee • k-z-rv
Heat 17 • comments 17 • last actor processor
paid $147.17 check #858639
27751
TRI 1202 • Ashlee • unknown
Heat 17 • comments 17 • last actor processor
paid $371.77 check #425477 D5791
Selection