Aging & Escalation
Recovery Deadlines
Claims nearing deadlines, overdue OEM responses, and money at risk if no one moves now.
Aging
Aging
Oldest claims, escalation flags, and where queue control is breaking down first.
Trusted aging base
1,475
99.5% of open claims currently pass trusted-ID and movement checks.
Suspect aging exclusions
8
Top bucket movement_timeline_conflict • 5 claims.
Leakage queue
0
No live missed-claim leakage candidates right now.
Comment signal mismatches
76
Claims where comment-derived blocker signals disagree with closed/open queue state.
Oldest visible age
715d
Oldest visible claim age at GRE 8220.
Claims 365+ days
15
Claims already sitting at 365+ operational days.
Top dealer at risk
GRE 8220
Priority score 312 across 188 open claims.
Aged 180+ claims
58
Total claims already in the 180+ day aging window.
Waiting on dealer
6
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
91
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
18
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
224
Claims that already look commercially done and should be cleared off the board.
Priority Aging Claims
80101
BARV600 • Ashlee • Keystone
Stage: claims-submitted • blocker: Unknown blocker
Escalation flags: 1y+ operational age
Operational age: 1,820.3 days • unseen 2.6 days
Comments 1 • follow-ups 0 • approvals 0 • denials 0
Earliest Dropbox file: Jul 9, 2021, 10:07 AM • trusted Dropbox-age basis
64836
BARV600 • Ashlee • Unknown
Stage: claims-submitted • blocker: Unknown blocker
Escalation flags: 1y+ operational age • 5d+ unseen
Operational age: 1,793.2 days • unseen 54.8 days
Comments 3 • follow-ups 0 • approvals 0 • denials 0
Earliest Dropbox file: Aug 5, 2021, 11:23 AM • trusted Dropbox-age basis
11695
GRE 8220 • Alix • Crossroads
Stage: preauth-approved • blocker: Unknown blocker
Escalation flags: 1y+ operational age • 5d+ unseen
Operational age: 514.1 days • unseen 13.6 days
Comments 11 • follow-ups 0 • approvals 4 • denials 1
Earliest Dropbox file: Feb 4, 2025, 1:53 PM • trusted Dropbox-age basis
12018
GRE 8220 • Alix • Grand Design
Stage: claims-in-process • blocker: Unknown blocker
Escalation flags: 1y+ operational age • 5d+ unseen
Operational age: 414.2 days • unseen 8.6 days
Comments 21 • follow-ups 2 • approvals 2 • denials 1
Earliest Dropbox file: May 15, 2025, 12:44 PM • trusted Dropbox-age basis
26984
TRI 1202 • Ashlee • K Z Rv
Stage: claims-in-process • blocker: Unknown blocker
Escalation flags: 1y+ operational age • 5d+ unseen
Operational age: 385 days • unseen 8.6 days
Comments 21 • follow-ups 0 • approvals 3 • denials 0
Earliest Dropbox file: Jun 13, 2025, 3:52 PM • trusted Dropbox-age basis
12286B
GRE 8220 • Alix • Forest River
Stage: preauth-approved • blocker: Unknown blocker
Escalation flags: 5d+ unseen
Operational age: 361.3 days • unseen 13.6 days
Comments 8 • follow-ups 0 • approvals 2 • denials 0
Earliest Dropbox file: Jul 7, 2025, 10:56 AM • trusted Dropbox-age basis
11383
GRE 8220 • Alix • Forest River
Stage: preauth-approved • blocker: Unknown blocker
Escalation flags: 5d+ unseen
Operational age: 361.2 days • unseen 8.6 days
Comments 19 • follow-ups 0 • approvals 3 • denials 1
Earliest Dropbox file: Jul 7, 2025, 1:17 PM • trusted Dropbox-age basis
12058
GRE 8220 • Alix • Crossroads
Stage: preauth-approved • blocker: Unknown blocker
Escalation flags: 5d+ unseen
Operational age: 343.2 days • unseen 13.7 days
Comments 5 • follow-ups 0 • approvals 4 • denials 1
Earliest Dropbox file: Jul 25, 2025, 12:29 PM • trusted Dropbox-age basis
Claim Detail
Selected claim
80101
Stage
claims-submitted
Blocker owner
Unknown blocker
Escalation flags
1y+ operational age
Operational age
1,820.3 days
Last seen gap
2.6 days
Comment load
1
Follow-ups
0
Approvals
0
Denials
0
Earliest Dropbox file
Jul 9, 2021, 10:07 AM
Latest comment cue
submitted CLAIM116917
Aging Pressure Map
Top age band
30-89 days carries priority 502 across 251 open claims.
Top dealer exposure
GRE 8220 has oldest visible age 715 days and score 312.
Top processor exposure
Alix owns the heaviest aged portfolio with score 368.
Top aged OEM cluster
forest-river in Approved / Unpaid at GRE 8220 with 8 claims.
Waiting on dealer
40555
LIN 1025 • Alix • jayco
Heat 55 • comments 35 • last actor processor
@cody e @Jeremy G @JASON S Do you have a photo of the warped table removed?
Please attach a photo of the complete bottom of the table, including a clear, close up photo of the mfg label or any mfg numbers on the bottom
73412
MYRV 12024 • Stephanie • prime-time
Heat 14 • comments 8 • last actor processor
Just doing a check in on this one and letting you know I still need the info. No PA has been submitted at this time.
13366B
GRE 8220 • Alix • forest-river
Heat 12 • comments 8 • last actor processor
@Michelle A Please upload the final RO. Thanks.
39331
LIN 1025 • Alix • jayco
Heat 14 • comments 8 • last actor processor
@cody e @Jeremy G From Jayco/Vendor:
per vendor please attach more photos showing the leak
I have already added all photos and the video and they are still asking for more.
12249C
GRE 8220 • Alix • forest-river
Heat 5 • comments 3 • last actor processor
@Kaitlyn R please provide an update as this has been approved since September of last year. Thanks!
Waiting on OEM
13327B
GRE 8220 • Alix • grand-design
Heat 36 • comments 21 • last actor processor
@Michelle A
Job 6: approved for 1 hour
Case Number: 6784630
VIN: S9929726
Thank you for contacting Lippert Customer Care Center.
We have reviewed your request and information provided and Lippert will authorize one n
72933-1
MYRV 12024 • Stephanie • prime-time
Heat 22 • comments 22 • last actor processor
@Jeannette B The line for the subwoofer is approved at .2 hours. However, the flat rate code does say pictures are required, and I did not see any. You may want to take a picture or two to prevent any issues when this is
40640
LIN 1025 • Alix • jayco
Heat 7 • comments 7 • last actor processor
Never received a response. Moving back to PA approved.
40766
LIN 1025 • Alix • keystone
Heat 4 • comments 4 • last actor processor
@cody e @Jeremy G @Heidi H Keystone is keeping all of this denied.
12699B
GRE 8220 • Alix • grand-design
Heat 57 • comments 47 • last actor processor
@Michelle A @Matt F Denied - These are not the approved parts. The approval was for dust/grease caps. You are claiming tire caps. This is denied. - 6/23/26 AB
Waiting on processor
12497B
GRE 8220 • Alix • grand-design
Heat 18 • comments 14 • last actor dealer_or_external
@Alix M excellent. Please let me know if there is anything else I can provide or help with,.
73354
MYRV 12024 • Stephanie • open-range
Heat 12 • comments 10 • last actor dealer_or_external
I uploaded the invoice
25755
TRI 1202 • Ashlee • nucamp
Heat 21 • comments 13 • last actor dealer_or_external
@Ashlee O A check came in for labor
only and @Chris B had me hold the check until they pay the mark up. I did call the number on the approval letter in the folder (Chris's request) and ask
if I could get info on the re
25918
TRI 1202 • Ashlee • grand-design
Heat 17 • comments 15 • last actor dealer_or_external
Ok, I have WO 26607 ready with the proof of purchase. When the tech gets the required photos, I will send this over for approval. @Cole P
26538
TRI 1202 • Ashlee • unknown
Heat 13 • comments 11 • last actor dealer_or_external
@Tessa C @Cole P hey i got the deposit and approval to do the washer dryer
Ready to close
72707
MYRV 12024 • Stephanie • rpod
Heat 69 • comments 52 • last actor processor
Part 15108 for body tape paid at $103.50 instead of $10.38, FR approved that amount
26937
TRI 1202 • Ashlee • forest-river
Heat 44 • comments 42 • last actor processor
paid $3676.36 6/30 check #3185453
26264
TRI 1202 • Ashlee • forest-river
Heat 42 • comments 42 • last actor processor
paid $3432.15 6/30 check #3185453
27122
TRI 1202 • Ashlee • forest-river
Heat 36 • comments 34 • last actor processor
paid $391.867/2 check #1793187
Emailed to ask why we were not reimbursed for the return shipping
26790
TRI 1202 • Ashlee • forest-river
Heat 32 • comments 30 • last actor processor
paid $1335.40 6/9 check #3173523
Selection