Aging & Escalation
Recovery Deadlines
Claims nearing deadlines, overdue OEM responses, and money at risk if no one moves now.
Aging
Aging
Oldest claims, escalation flags, and where queue control is breaking down first.
Trusted aging base
1,612
99.1% of open claims currently pass trusted-ID and movement checks.
Suspect aging exclusions
15
Top bucket low_status_confidence • 7 claims.
Leakage queue
0
No live missed-claim leakage candidates right now.
Comment signal mismatches
87
Claims where comment-derived blocker signals disagree with closed/open queue state.
Oldest visible age
746d
Oldest visible claim age at GRE 8220.
Claims 365+ days
20
Claims already sitting at 365+ operational days.
Top dealer at risk
GRE 8220
Priority score 318 across 200 open claims.
Aged 180+ claims
55
Total claims already in the 180+ day aging window.
Waiting on dealer
9
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
73
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
19
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
256
Claims that already look commercially done and should be cleared off the board.
Priority Aging Claims
64836
BARV600 • Ashlee • Unknown
Stage: claims-submitted • blocker: Unknown blocker
Escalation flags: 1y+ operational age • 5d+ unseen
Operational age: 1,853.2 days • unseen 114.7 days
Comments 3 • follow-ups 0 • approvals 0 • denials 0
Earliest Dropbox file: Aug 5, 2021, 11:23 AM • trusted Dropbox-age basis
11695
GRE 8220 • Alix • Crossroads
Stage: preauth-approved • blocker: Unknown blocker
Escalation flags: 1y+ operational age • 5d+ unseen
Operational age: 574.1 days • unseen 31.6 days
Comments 11 • follow-ups 0 • approvals 4 • denials 1
Earliest Dropbox file: Feb 4, 2025, 1:53 PM • trusted Dropbox-age basis
26984
TRI 1202 • Ashlee • K Z Rv
Stage: claims-in-process • blocker: Ready to close
Escalation flags: 1y+ operational age • 5d+ unseen • ready to close signal
Operational age: 445 days • unseen 68.6 days
Comments 23 • follow-ups 0 • approvals 3 • denials 0
Earliest Dropbox file: Jun 13, 2025, 3:52 PM • trusted Dropbox-age basis
12286B
GRE 8220 • Alix • Forest River
Stage: preauth-approved • blocker: Unknown blocker
Escalation flags: 1y+ operational age • 5d+ unseen
Operational age: 421.2 days • unseen 73.6 days
Comments 9 • follow-ups 0 • approvals 2 • denials 0
Earliest Dropbox file: Jul 7, 2025, 10:56 AM • trusted Dropbox-age basis
12058
GRE 8220 • Alix • Crossroads
Stage: preauth-approved • blocker: Unknown blocker
Escalation flags: 1y+ operational age • 5d+ unseen
Operational age: 403.2 days • unseen 31.6 days
Comments 7 • follow-ups 0 • approvals 4 • denials 1
Earliest Dropbox file: Jul 25, 2025, 12:29 PM • trusted Dropbox-age basis
77347
BARV600 • Ashlee • Keystone
Stage: claims-submitted • blocker: Unknown blocker
Escalation flags: 1y+ operational age
Operational age: 382.2 days • unseen 0.6 days
Comments 2 • follow-ups 0 • approvals 0 • denials 0
Earliest Dropbox file: Aug 15, 2025, 11:12 AM • trusted Dropbox-age basis
12513
GRE 8220 • Alix • Forest River
Stage: preauth-approved • blocker: Unknown blocker
Escalation flags: 1y+ operational age • 5d+ unseen
Operational age: 379 days • unseen 6.5 days
Comments 4 • follow-ups 0 • approvals 2 • denials 0
Earliest Dropbox file: Aug 18, 2025, 3:49 PM • trusted Dropbox-age basis
12477
GRE 8220 • Alix • Forest River
Stage: info-corrected • blocker: Unknown blocker
Escalation flags: 1y+ operational age
Operational age: 377.1 days • unseen 2.5 days
Comments 45 • follow-ups 1 • approvals 10 • denials 1
Earliest Dropbox file: Aug 20, 2025, 1:02 PM • trusted Dropbox-age basis
Claim Detail
Selected claim
64836
Stage
claims-submitted
Blocker owner
Unknown blocker
Escalation flags
1y+ operational age • 5d+ unseen
Operational age
1,853.2 days
Last seen gap
114.7 days
Comment load
3
Follow-ups
0
Approvals
0
Denials
0
Earliest Dropbox file
Aug 5, 2021, 11:23 AM
Latest comment cue
Moving claim to Submitted Vendor folder.
Aging Pressure Map
Top age band
90-179 days carries priority 534 across 178 open claims.
Top dealer exposure
GRE 8220 has oldest visible age 746 days and score 318.
Top processor exposure
Alix owns the heaviest aged portfolio with score 361.
Top aged OEM cluster
forest-river in Approved / Unpaid at GRE 8220 with 10 claims.
Waiting on dealer
27456
TRI 1202 • Ashlee • forest-river
Heat 21 • comments 19 • last actor processor
@Stephanie D WO 27456 FR feedback:
prussia@forestriverinc.comPlease attach clear pictures of the model/serial numbers. Thank you.
73488-1
MYRV 12024 • Stephanie • rpod
Heat 13 • comments 11 • last actor processor
@Rhianna S Can you send me the invoice for the sensors? I have an invoice on 73489-1 that also had the sensors replaced, but there is only a quantity of 6 ordered. Both of these work orders had 4 sensors done, so you sho
13775
GRE 8220 • Alix • grand-design
Heat 10 • comments 6 • last actor processor
No invoice in GD for this, will need invoice from dealership. This also appears to be completed- but past the 30 day submission.
73925-1
MYRV 12024 • Stephanie • prime-time
Heat 4 • comments 2 • last actor processor
@Jeannette B The only pictures I have are for line 7. Can you send pics for the rest of the lines?
39331
LIN 1025 • Alix • jayco
Heat 14 • comments 8 • last actor processor
@cody e @Jeremy G From Jayco/Vendor:
per vendor please attach more photos showing the leak
I have already added all photos and the video and they are still asking for more.
Waiting on OEM
13769B
GRE 8220 • Alix • forest-river
Heat 33 • comments 27 • last actor processor
@Destinee M Replacing the entry door lock flat rate is only 0.3 hour. They will not approve anything more than that unless the tech notes support it, so the 1 hour is excessive for this repair/diagnosis/replacement. Belo
73165-1
MYRV 12024 • Stephanie • newmar
Heat 30 • comments 26 • last actor processor
All job lines are now denied. Let me know when this is getting close to completion and I will submit a new PA for the 11 jobs.
27445
TRI 1202 • Ashlee • forest-river
Heat 28 • comments 22 • last actor processor
@Stephanie D WO 27445., Hey! Job 9 was not denied, but you have it as denied on this WO
You also have the part on job 13 as $0
Do you need to claim a part on job 20?
Sorry, just don't want to leave anything off! Thank
27587
TRI 1202 • Ashlee • forest-river
Heat 16 • comments 16 • last actor processor
approved
job 1 .5
job 2 denied
We respectfully deny this request as the doors are not meant to stay open with the struts, they are to assist in lifting. This is not a defect, thank you.
73380
MYRV 12024 • Stephanie • rpod
Heat 14 • comments 10 • last actor processor
Hey! Just checking in on this one, work order is more than 3 months old, and the approval is approaching 3 months. Is this work still incomplete?
Waiting on processor
73479-1
MYRV 12024 • Stephanie • open-range
Heat 15 • comments 13 • last actor dealer_or_external
@Stephanie K Before I order. I just want to confirm Jayco approved replacing the door and guide
27609
TRI 1202 • Ashlee • k-z-rv
Heat 3 • comments 3 • last actor dealer_or_external
@Tessa C Approved to order the following:
Line 2: countertop for kitchen
Line 4: the flat-top piece on the kitchen seating that attaches to the top of the back piece.
Line 5: Glass top for the stove
Line 6: fridge door
25755
TRI 1202 • Ashlee • nucamp
Heat 21 • comments 13 • last actor dealer_or_external
@Ashlee O A check came in for labor
only and @Chris B had me hold the check until they pay the mark up. I did call the number on the approval letter in the folder (Chris's request) and ask
if I could get info on the re
25918
TRI 1202 • Ashlee • grand-design
Heat 17 • comments 15 • last actor dealer_or_external
Ok, I have WO 26607 ready with the proof of purchase. When the tech gets the required photos, I will send this over for approval. @Cole P
27564
TRI 1202 • Ashlee • forest-river
Heat 14 • comments 14 • last actor dealer_or_external
@Tessa C Approved to order cabinet doors for:
Line 1 and Line 2
I think these maybe already on order. Shew what a mess!
Ready to close
12205C
GRE 8220 • Alix • forest-river
Heat 56 • comments 52 • last actor processor
Claim 2779947 paid on check 3216368 for $495.98
72837-1
MYRV 12024 • Stephanie • prime-time
Heat 56 • comments 32 • last actor processor
Claim 2678561 paid $425.26 check 3216615 8/26/2026
Claim 2654967 paid $584.09 check 3216615 8/26/2026
13442B
GRE 8220 • Alix • forest-river
Heat 45 • comments 37 • last actor processor
Claim 2779997 paid on check 3216368 for $56.70
13586B
GRE 8220 • Alix • forest-river
Heat 35 • comments 28 • last actor processor
Claim 2781370 paid on check 3216368 for $280
13131B
GRE 8220 • Alix • forest-river
Heat 26 • comments 24 • last actor processor
Claim 2780877 paid on check 3216368 for $86.80
Selection