Claim explorer / evidence thread
Claim 40144
LIN 1025 • Alix • Paid • nucamp
risk 0.35
deadline Overdue / escalation ready
images 39
matched 0
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
71d elapsed • 0d remaining
Analyzed
Completed stage
71d elapsed • 0d remaining
Awaiting OEM
Completed stage
71d elapsed • 0d remaining
Auto-Approved
Completed stage
71d elapsed • 0d remaining
Payment Due
Completed stage
71d elapsed • 0d remaining
Escalation Eligible
Completed stage
71d elapsed • 0d remaining
Resolved
Overdue / escalation ready
71d elapsed • 0d remaining • Overdue
AI Claim Analysis
Estimated Recovery Amount
Pending payment match
What this claim may still be worth based on current evidence.
Compliance Score
65/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
2
OEM Response Deadline Exceeded • Payment Deadline Exceeded
Missing Items
0
missing_unit_id_photo
Deadline Status
Overdue / escalation ready
71 days open in the visible workflow.
Recommended Action
Escalate to State
This is the fastest next move from the current workflow stage.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
44
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Full evidence packet
Estimated packet is large. Prepare a concise executive chronology with full backup evidence separated.
Chronology
Ready to order
Visible span: Apr 23, 2026, 12:32 PM to Jul 3, 2026, 2:56 AM.
Indexed evidence
23 docs / 24 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
71 days open in the visible workflow; risk score 0.35.
Claim Summary
Evidence summary
images=39; damage=0; unit=0; parts=0; doc=36; gaps=missing_unit_id_photo • Unit Nucamp
Path
/home/openclaw/nas/Dropbox/LIN 1025/Link OEM Legal Non-Compliance/40144 OEM CB/RO# 40144 DUPLICATES/RO# 40144 media (2)
Timeline
First seen Apr 23, 2026, 12:32 PM • last seen Jul 3, 2026, 2:56 AM
Evidence flags
missing unit id photo
Comment Intelligence
Thread depth
35 indexed side comments on this claim.
Latest visible thread signal
Apr 2, 2026, 10:56 AM • processor • The part tested good. FYI.
Role mix
Dealer 0 • OEM 0 • Processor 28
Decision cues
Denial signals 4 • info / missing-doc asks 16 • approval signals 14
Best move
Work missing-doc or reply asks first from the thread.
Quick Actions
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Open focused evidence thread
Jump straight into Dropbox side comments, notes, and support documents.
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Return to the main recovery queue view.
Open evidence room
See the quick-rule cards first, then open the legal basis only if needed.
Images
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Claim Lines
No claim lines loaded
Evidence Thread
Alix Mongiat
processor • Feb 11, 2026, 11:13 AM
@cody e Job F - how much time are you needing for this?
Alix Mongiat
processor • Feb 11, 2026, 11:21 AM
PREAUTH71925 is in draft status until we get time needed for Job F.
Alix Mongiat
processor • Feb 11, 2026, 1:11 PM
@cody e @Jeremy G Job F - how much time are you needing for this?
Jeremy Galvin
dealer_or_external • Feb 11, 2026, 2:19 PM
request .25 hr
Alix Mongiat
processor • Feb 11, 2026, 2:24 PM
@Jeremy G Thank you. Don't forget to tag me and move to the next folder, Pre-Auth Information Corrected.
Alix Mongiat
processor • Feb 11, 2026, 2:24 PM
PREAUTH71925 has been submitted for approval.
Alix Mongiat
processor • Feb 11, 2026, 4:03 PM
I am moving this back to PA information needed. After talking with Cody, the times listed on the RO are only diagnostics. We need the Diag time and the Labor time. I have emailed Keystone to revise the PA back to us in their system so I can update once we get that information. Thanks!
Alix Mongiat
processor • Feb 16, 2026, 9:19 AM
@cody e @Jeremy G I wanted to follow up on this. We are needing Diagnostic and Labor times needed on this. Let me know if you have any questions.
cody eagle
dealer_or_external • Feb 16, 2026, 10:16 AM
@Alix M @Jeremy G
lineA diag 4.2hr repair 1hr
line b 1 hr diag repair 1 hr
line c .2 hr repair
line d .5hr repair
line e .3 repair
line f .5 repair
Alix Mongiat
processor • Feb 16, 2026, 10:34 AM
Thank you. Just a reminder to then move the folder to Information Corrected once you get us the information we need.
Alix Mongiat
processor • Feb 16, 2026, 11:08 AM
I have updated the PA and resubmitted for approval.
@cody e @Jeremy G
Keystone is stating this unit shouldn't have come with an inverter (Job B) I am not sure how far we will get with them on approving more than the 0.5 hours they previous approved. If you have any information on this you can provide me with that shows this unit did come with an inverter, that would be helpful! Thank you!
Alix Mongiat
processor • Feb 17, 2026, 1:44 PM
@cody e @Jeremy G
Job A: approved for 3 hours (requested 5.2 hours)
Job B: approved for 1.5 hours (requested 2 hours) *part return required. Model+Serial #'s/vendor tags from complete component/vendor markings required
Job C: Denied; no manufacturing defect is present.
Job D: Approved for 0.2 hour (requested 0.3 hour)
Job E: approved for 0.2 hour (requested 0.5 hour)
Job F: approved for 0.2 hour (requested 0.5 hour)
@Chris B Review and let me know if you want me to send a letter.
Alix Mongiat
processor • Feb 17, 2026, 1:48 PM
@Chris B This is the one that I just forwarded you that email on as well. Adding that email to this folder.
cody eagle
dealer_or_external • Feb 17, 2026, 3:14 PM
@Alix M well im not sure what to tell them that there is pictures attatched of the inverter that is installed with a picture of the model # even
Alix Mongiat
processor • Feb 18, 2026, 11:47 AM
@Chris B This is the other PA that time was reduced. Keystone also sent that email to Bonnie regarding this. I forwarded you that yesterday but also added it to this folder.
Chris Balderrama
processor • Feb 18, 2026, 12:39 PM
I got your email from today. Stay on them. @Michael B
Alix Mongiat
processor • Feb 18, 2026, 1:05 PM
@Chris B I haven't sent a letter on this one yet. I will prepare it and send it.
Alix Mongiat
processor • Feb 18, 2026, 1:18 PM
Letter sent.
Alix Mongiat
processor • Feb 18, 2026, 2:36 PM
@JASON S This has been approved for the following if you need to order parts;
Job A: approved for 3 hours (requested 5.2 hours)
Job B: approved for 1.5 hours (requested 2 hours) *part return required. Model+Serial #'s/vendor tags from complete component/vendor markings required
Job C: Denied; no manufacturing defect is present.
Job D: Approved for 0.2 hour (requested 0.3 hour)
Job E: approved for 0.2 hour (requested 0.5 hour)
Job F: approved for 0.2 hour (requested 0.5 hour)
cody eagle
dealer_or_external • Feb 26, 2026, 4:10 PM
@Alix M @Jeremy G @JASON S we closed this ro for everything exept line f because jason wasnt aware it was approved to order parts. we will open another ro for line f
Alix Mongiat
processor • Feb 26, 2026, 6:03 PM
I have emailed Keystone to remove that line from the PA and I will submit the rest for payment.
Alix Mongiat
processor • Feb 27, 2026, 11:43 AM
CLAIM77532 has been submitted for payment.
Alix Mongiat
processor • Mar 2, 2026, 2:06 PM
@JASON S This is pending part return on the inverter. Please provide tracking information when returned. I am uploading the part tag to this folder.
JASON SWENSON
dealer_or_external • Mar 2, 2026, 2:31 PM
PLEASE LET ME KNOW HOW TO ACCESS THE RETURN LABEL. I WASNT SHOW REALLY ANYTHING ABOUT THIS SYSTEM.
Alix Mongiat
processor • Mar 2, 2026, 2:57 PM
@JASON S If you click the X in the top left corner of this WO, it should bring you to the whole folder. The part tag is just a file in this folder. You can print it and put it in the box with the returned part. I cannot create a label as I don't know weight or anything.
Alix Mongiat
processor • Mar 2, 2026, 2:58 PM
@JASON S This is the part tag. I can tag you in these as I get them, that would probably be the easiest way for you to find them.
Alix Mongiat
processor • Mar 2, 2026, 2:59 PM
I just tagged you in the part tag. That will be the easiest way for you to find it. Things will get easier the more we work through these together.
JASON SWENSON
dealer_or_external • Mar 2, 2026, 3:05 PM
OK SO I WONT GET THE RETURN LABELS LIKE I WAS TOLD WHEN YOU WERE ALL HERE? JUST NEED TO KNOW.
JASON SWENSON
dealer_or_external • Mar 2, 2026, 3:22 PM
SO ILL HAVE THE RETURN LABEL? DO YOU CALL THAT THE PART TAG?
Alix Mongiat
processor • Mar 3, 2026, 8:27 AM
Uploaded UPS label to folder the Bonnie emailed me.
Alix Mongiat
processor • Mar 13, 2026, 9:11 AM
Emailed Keystone as they denied the switch for Job A stating this was never approved to repair. I see how the wording the in correction is confusing, hoping they will acknowledge and pay.
Alix Mongiat
processor • Mar 18, 2026, 9:07 AM
@BONNIE S C3921040 paid on check 1583851 for $1,478.76
(We also have C3926224 for the switch part that they denied on this claim that is pending payment.)
Alix Mongiat
processor • Apr 2, 2026, 10:33 AM
@BONNIE S C3926224 paid on check 1585360 for $37.18
Alix Mongiat
processor • Apr 2, 2026, 10:44 AM
@cody e @Jeremy G It looks like the inverter is being charged back. I asked Keystone for clarification on this as there are no notes, but there will be a $663.43 charge back coming from Keystone.
Alix Mongiat
processor • Apr 2, 2026, 10:56 AM
The part tested good. FYI.
Claim Files
Integrity Management Advisors Mail - C3933906 - inverter tested good.pdf
mail-artifact • Apr 2, 2026, 10:56 AM • 120,687 bytes
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/40144/Integrity Management Advisors Mail - C3933906 - inverter tested good.pdf
C3933906 - Inverter Chargeback.pdf
pdf • Apr 2, 2026, 10:44 AM • 98,025 bytes
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/40144/C3933906 - Inverter Chargeback.pdf
Claim Sheet - C3926224.pdf
pdf • Apr 2, 2026, 10:34 AM • 106,066 bytes
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/40144/Claim Sheet - C3926224.pdf
Claim Sheet - C3921040.pdf
pdf • Mar 18, 2026, 9:09 AM • 176,735 bytes
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/40144/Claim Sheet - C3921040.pdf
UPS LABEL FOR RO# 40144-VIN# TE760398.pdf
pdf • Mar 3, 2026, 8:27 AM • 28,036 bytes
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/40144/UPS LABEL FOR RO# 40144-VIN# TE760398.pdf
Claim Part Tag.pdf
pdf • Mar 2, 2026, 2:06 PM • 97,413 bytes
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/40144/Claim Part Tag.pdf
Invoice I5129638 - Inverter and Seam Tape.pdf
pdf • Feb 27, 2026, 11:00 AM • 142,516 bytes
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/40144/Invoice I5129638 - Inverter and Seam Tape.pdf
Invoice - Job A.pdf
pdf • Feb 27, 2026, 10:59 AM • 137,531 bytes
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/40144/Invoice - Job A.pdf
40144 - Final.pdf
pdf • Feb 26, 2026, 4:06 PM • 583,949 bytes
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/40144/40144 - Final.pdf
Integrity Management Advisors Mail - PA03964381 - WO 40144 Link RV - Greg Perrin Response.pdf
mail-artifact • Feb 19, 2026, 8:50 AM • 123,001 bytes
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/40144/Integrity Management Advisors Mail - PA03964381 - WO 40144 Link RV - Greg Perrin Response.pdf
Wisconsin Law Warranty WO 40144 .pdf
pdf • Feb 18, 2026, 1:14 PM • 141,381 bytes
/home/openclaw/nas/Dropbox/LIN 1025/Link OEM Legal Non-Compliance/40144 OEM CB/Wisconsin Law Warranty WO 40144 .pdf
Wisconsin Law Warranty WO 40144 .pdf
pdf • Feb 18, 2026, 1:14 PM • 141,381 bytes
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/40144/Wisconsin Law Warranty WO 40144 .pdf
Wisconsin Law Warranty WO 40144 .docx
docx • Feb 18, 2026, 1:14 PM • 16,308 bytes
/home/openclaw/nas/Dropbox/LIN 1025/Link OEM Legal Non-Compliance/40144 OEM CB/Wisconsin Law Warranty WO 40144 .docx
Wisconsin Law Warranty WO 40144 .docx
docx • Feb 18, 2026, 1:14 PM • 16,308 bytes
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/40144/Wisconsin Law Warranty WO 40144 .docx
Integrity Management Advisors Mail - Fw_ PA03964381 - TE760398.pdf
mail-artifact • Feb 17, 2026, 1:48 PM • 139,337 bytes
/home/openclaw/nas/Dropbox/LIN 1025/Link OEM Legal Non-Compliance/40144 OEM CB/Integrity Management Advisors Mail - Fw_ PA03964381 - TE760398.pdf
Integrity Management Advisors Mail - Fw_ PA03964381 - TE760398.pdf
mail-artifact • Feb 17, 2026, 1:48 PM • 139,337 bytes
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/40144/Integrity Management Advisors Mail - Fw_ PA03964381 - TE760398.pdf
IMG_4732.mov
mov • Feb 11, 2026, 2:01 PM • 19,319,837 bytes
/home/openclaw/nas/Dropbox/LIN 1025/Link OEM Legal Non-Compliance/40144 OEM CB/RO# 40144 DUPLICATES/RO# 40144 media (2)/IMG_4732.mov
IMG_4732.mov
mov • Feb 11, 2026, 2:01 PM • 19,319,837 bytes
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/40144/RO# 40144 DUPLICATES/RO# 40144 media (2)/IMG_4732.mov
IMG_4732.mp4
mp4 • Feb 11, 2026, 11:23 AM • 19,276,631 bytes
/home/openclaw/nas/Dropbox/LIN 1025/Link OEM Legal Non-Compliance/40144 OEM CB/RO# 40144 DUPLICATES/IMG_4732.mp4
IMG_4732.mp4
mp4 • Feb 11, 2026, 11:23 AM • 19,276,631 bytes
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/40144/RO# 40144 DUPLICATES/IMG_4732.mp4
40144.pdf
main-pdf • Feb 11, 2026, 10:42 AM • 406,145 bytes
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/40144/40144.pdf
B8.mov
mov • Feb 11, 2026, 10:25 AM • 19,319,837 bytes
/home/openclaw/nas/Dropbox/LIN 1025/Link OEM Legal Non-Compliance/40144 OEM CB/B8.mov
B8.mov
mov • Feb 11, 2026, 10:25 AM • 19,319,837 bytes
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/40144/B8.mov