Claim Detail

After installing new blower wheel, went to hook up wires to the ignition board and found one of the spade terminals had broken solder weld for the blower motor. Installed new ignition board and bench tested good. Ran for 15 minutes. After installing furnace, tested and it doesnt want to stay lit. Performed drop pressure test and it drops to 10.5 inches of water colunm. Going to check regulator for adjustment. Turns out it wasnt low gas pressure. The wall t -stst losing connectivity. Installed new t-stat. Tested good. Reinstall furnace. REQ: 3 HOURS OF

partial-match • confidence 0.53

After installing new blower wheel, went to hook up wires to the ignition board and found one of the spade terminals had broken solder weld for the blower motor. Installed new ignition board and bench tested good. Ran for 15 minutes. After installing furnace, tested and it doesnt want to stay lit. Performed drop pressure test and it drops to 10.5 inches of water colunm. Going to check regulator for adjustment. Turns out it wasnt low gas pressure. The wall t -stst losing connectivity. Installed new t-stat. Tested good. Reinstall furnace. REQ: 3 HOURS OF

partial-match • confidence 0.40

processor • Oct 29, 2025, 1:56 PM

PA 907865 has been submitted for approval.

processor • Nov 3, 2025, 8:24 AM

@Kaitlyn R Warranty Repair 1: approved for 0.9 hours vendor approval Suburban will authorize the replacement of the Room Air Wheel, field scrap the old part, warranty allowance time is .90 hrs. *I will email on this as you stated you needed to replace the thermostat, blower wheel and ignition board. Warranty Repair 2: denied no problem found Warranty Repair 3: approved for 0.5 hour

processor • Nov 3, 2025, 8:33 AM

Sent Compliance Request letter for Warranty Repair 2.

processor • Nov 4, 2025, 2:38 PM

PA 909271 was submitted for approval for the thermostat and ignition board on Warranty repair 1 as instructed by Grand Design.

processor • Nov 5, 2025, 10:03 AM

@Chris B @Matt F Grand Design denied the diagnosis time/letter for Warranty Repair 2. I have added their response to the folder.

processor • Nov 7, 2025, 10:40 AM

GD kicked it back and asked for the diag sheet to be filled out, but did not attach it to the PA. I sent it back asking for a copy to be provided. The only one I could find was for cooling, not heating.

processor • Nov 11, 2025, 8:30 AM

@Kaitlyn R @Michelle A we will still need to know the model and serial number this thermotat is tied to and the Coleman Mach diag sheet completed as this was Suburban furnace but Coleman Mach thermostat

processor • Nov 11, 2025, 8:31 AM

@Kaitlyn R @Michelle A From Grand Design: Warranty Repair 1- we will still need to know the model and serial number this thermotat is tied to and the Coleman Mach diag sheet completed as this was Suburban furnace but Coleman Mach thermostat

processor • Nov 11, 2025, 8:32 AM

I have added the sheet to the folder.

dealer_or_external • Nov 17, 2025, 9:28 AM

@Alix M UPLOADED THE DIAGNOSTIC SHEET

processor • Nov 17, 2025, 12:48 PM

Added. Thank you.

processor • Nov 19, 2025, 11:49 AM

@Kaitlyn R They have now approved the thermostat. Confirming with Grand Design is the ignition board is approved or not.

processor • Nov 24, 2025, 8:42 AM

Sent a follow up email to see where we are on the ignition board.

processor • Nov 26, 2025, 9:19 AM

Sent another email to Grand Design. @Chris B I feel Grand Design is blatantly ignoring my requests. FYI. We are waiting on the ignition board to be approved as they approved the thermostat and blower cage but managed to miss the correction which included the ignition board on two PA's already.

processor • Dec 1, 2025, 5:13 PM

@Kaitlyn R From GD: Suburban will authorize the replacement of the Room Air Wheel, field scrap the old part, warranty allowance time is .90 hrs. I am working with the vendor on the ignition switch but I have approved to get the retail taken care of I am moving to PA's approved now.

dealer_or_external • Feb 4, 2026, 1:37 PM

@Alix M IS THERE ANY UPDATE ON THE IGNITION SWITCH? WE HAVE COMPLETED THIS UNIT FOR A WHILE... JUST WAITING TO HEAR BACK ON THE IGNITION SWITCH SO WE CAN SUBMIT IT FOR PAYMENT

processor • Feb 4, 2026, 2:31 PM

@Kaitlyn R I have emailed Cassi to follow up as I have not heard anything back. I take her last email ask Grand Designs approval for that even though the vendor did not respond. Go ahead and move this to ready to submit and provide dates and parts and I will submit once I get a response from Cassi.

dealer_or_external • Feb 4, 2026, 2:42 PM

DATE IN: 10/13/2025 DATE STARTED: 10/15/2025 DATE COMPLETED: 10/23/2025 PARTS USED: 109640- SUBURBAN ROOM AIR BLOWER COST: 33.07 QTY: 1 755790716500- 3G FAN CONT. MOD. COST: 59.47 QTY: 1 82209420381- COLEMAN THERMOSTAT COST: 49.95 QTY: 1 @Bonnie K PLEASE UPLOAD INVOICES.

processor • Feb 5, 2026, 7:13 AM

The ignition switch has been approved. Just need invoices to submit for payment. Thanks!

dealer_or_external • Feb 5, 2026, 1:11 PM

@Alix M invoices uploaded

processor • Feb 5, 2026, 1:38 PM

@Bonnie K I see you uploaded an invoice for the "Room Air Wheel" however that is marked with quantity 0 on the final RO. Was one used?

processor • Feb 5, 2026, 1:43 PM

@Bonnie K I see you uploaded an invoice for the "Room Air Wheel" however that is marked with quantity 0 on the final RO. Was one used? @Kaitlyn R

processor • Feb 5, 2026, 1:51 PM

Claims 965219 and 965222 are in draft status until we get response regarding the Room Air Wheel.

dealer_or_external • Feb 5, 2026, 2:01 PM

@Alix M it does appear that one was installed. I am unsure why it was not relieved on the work order. I will update the work order to reflect one being used as per the techs notes one was installed.

processor • Feb 5, 2026, 2:35 PM

Thank you!

processor • Feb 5, 2026, 2:42 PM

Claim 965219 and 965222 have been submitted for payment.

processor • Feb 11, 2026, 8:09 AM

@Kaitlyn R 965219 - with the room blower wheel and wheel room air; This claim should have been submitted as this job was completed. you weren't waiting for anything for this claim. I will submit to the vendor however if they deny for a late submitting you will be charged back in full That is from Grand Design. I made a comment on there that it goes with the other claim and it took a while to submit as we waited for the proper approvals but because they approved the wheel room air part first, they are saying this should have been submitted timely. Hopefully there are no issues, but I will keep you posted.

processor • Feb 12, 2026, 8:52 AM

@Kaitlyn R Grand Design also denied the Suburban furnace blower wheel 350129 (SF series). The only parts approved were the ignition switch, Room Air wheel and thermostat.

processor • Feb 12, 2026, 8:52 AM

@Kaitlyn R Grand Design also denied the Suburban furnace blower wheel 350129 (SF series). The only parts approved were the ignition switch, Room Air wheel and thermostat.

processor • Feb 12, 2026, 10:10 AM

@Kaitlyn R Is the fan control module the ignition switch? They are questioning parts so I want to be sure I have all the correct information. The Ignition switch, room air wheel and thermostat were approved on PA so need to make sure I am matching things up right. Thank you!

dealer_or_external • Feb 12, 2026, 12:48 PM

@Alix M yes, the control module is the ignition board.

processor • Feb 12, 2026, 12:49 PM

Thank you!

processor • Feb 17, 2026, 9:34 AM

Claim 965219 paid on 2/11/26 on check 639339 for $218.02 *blower wheel assembly was reduced to GD price of $22.02

processor • Feb 19, 2026, 1:17 PM

Claim 965222 paid on 2/18/26 on check 640098 for $413.19 @Kaitlyn R @Bonnie K They denied the fan control module stating that is not the ignition switch that was approved to be replaced.

processor • Oct 23, 2026, 12:03 PM

TESTING AND LEARNING - Greeneway GRE 8220 | Grand Design Monday meeting | RO 12996 / PA 907865 Reviewed the original RO, letter PDF/DOCX, November response, all 18 photos individually, final RO and paid claims. The photos clearly support blower-wheel abrasion and document furnace/thermostat identification, board inspection and LP pressure-test setup. The technician records wheel, ignition-board and thermostat replacement with successful testing. Still images do not prove intermittent lighting failure, a sustained furnace run or the exact test sequence. Keep the two diagnostic issues separate. The final RO still marks the 0.5-hour/$70 intermittent LIGHTING diagnosis denied; the November correspondence challenges line 2. The later $70 LP quick-connect diagnostic allowance in claim 965219 is a different operation and does not establish that the lighting diagnosis was paid. The lighting record says unable to duplicate and controller wiring checked correct. Obtain the actual voltage/load/connection test log and time entries to support a focused diagnostic-payment review without inventing a confirmed defect. Claim 965219 records $218.02 and 965222 records $413.19, combined $631.21, while the final RO totals $494.10. This does not establish a positive overall unpaid balance or prove an overpayment: reconcile the two claims, operation allocation and any later chargebacks to the ledger first. The paid records include blower/thermostat labor and parts. The ignition board was specifically denied pending a separate PA; verify any later PA/payment before seeking its documented invoice cost again. Proposed Monday resolution: agree the payment allocation, decide any remaining supported lighting diagnostic charge and confirm the separate ignition-board approval path. Request a written, claim-specific decision and owner for each residual item. Correct the apparent start-year discrepancy in claim 965219 before relying on its dates in a timeliness argument. Learning: document diagnostic steps and elapsed time even when an intermittent complaint is not reproduced; keep lighting, LP testing and each furnace component on distinct lines. Submit completed vendor work promptly and retain the approval and payment mapping. Greeneway can then pursue the actual unresolved work without reopening paid items. @Chris B @Matt F