Claim explorer / evidence thread
Claim 12996
GRE 8220 • Alix • Paid • grand-design
risk 0.00
deadline Overdue / escalation ready
images 0
matched 0
Warranty deadline timeline
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Resolved
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58d elapsed • 0d remaining • Overdue
AI Claim Analysis
Estimated Recovery Amount
Pending payment match
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
2
OEM Response Deadline Exceeded • Payment Deadline Exceeded
Missing Items
0
No active evidence gaps are listed.
Deadline Status
Overdue / escalation ready
58 days open in the visible workflow.
Recommended Action
Escalate to State
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US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
37
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Full evidence packet
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Chronology
Ready to order
Visible span: May 7, 2026, 5:05 AM to Jun 25, 2026, 2:54 AM.
Indexed evidence
16 docs / 24 images
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Cross-reference base
Available
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Witness verification
Human verification required
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AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Monitor
58 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
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Path
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12996/Print Claim 965222.pdf
Timeline
First seen May 7, 2026, 5:05 AM • last seen Jun 25, 2026, 2:54 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
34 indexed side comments on this claim.
Latest visible thread signal
Feb 19, 2026, 1:17 PM • processor • Claim 965222 paid on 2/18/26 on check 640098 for $413.19
@Kaitlyn R @Bonnie K They denied the fan control module stating that is not the ignition switch that was approved to be replaced.
Role mix
Dealer 0 • OEM 0 • Processor 28
Decision cues
Denial signals 5 • info / missing-doc asks 16 • approval signals 14
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Work missing-doc or reply asks first from the thread.
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Images
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Claim Lines
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Evidence Thread
Alix Mongiat
processor • Oct 29, 2025, 1:56 PM
PA 907865 has been submitted for approval.
Alix Mongiat
processor • Nov 3, 2025, 8:24 AM
@Kaitlyn R
Warranty Repair 1: approved for 0.9 hours vendor approval Suburban will authorize the replacement of the Room Air Wheel, field scrap the old part, warranty allowance time is .90 hrs.
*I will email on this as you stated you needed to replace the thermostat, blower wheel and ignition board.
Warranty Repair 2: denied no problem found
Warranty Repair 3: approved for 0.5 hour
Alix Mongiat
processor • Nov 3, 2025, 8:33 AM
Sent Compliance Request letter for Warranty Repair 2.
Alix Mongiat
processor • Nov 4, 2025, 2:38 PM
PA 909271 was submitted for approval for the thermostat and ignition board on Warranty repair 1 as instructed by Grand Design.
Alix Mongiat
processor • Nov 5, 2025, 10:03 AM
@Chris B @Matt F Grand Design denied the diagnosis time/letter for Warranty Repair 2. I have added their response to the folder.
Stephanie Kendziorski
processor • Nov 7, 2025, 10:40 AM
GD kicked it back and asked for the diag sheet to be filled out, but did not attach it to the PA. I sent it back asking for a copy to be provided. The only one I could find was for cooling, not heating.
Alix Mongiat
processor • Nov 11, 2025, 8:30 AM
@Kaitlyn R @Michelle A we will still need to know the model and serial number this thermotat is tied to and the Coleman Mach diag sheet completed as this was Suburban furnace but Coleman Mach thermostat
Alix Mongiat
processor • Nov 11, 2025, 8:31 AM
@Kaitlyn R @Michelle A From Grand Design:
Warranty Repair 1- we will still need to know the model and serial number this thermotat is tied to and the Coleman Mach diag sheet completed as this was Suburban furnace but Coleman Mach thermostat
Alix Mongiat
processor • Nov 11, 2025, 8:32 AM
I have added the sheet to the folder.
Kaitlyn Reinwand
dealer_or_external • Nov 17, 2025, 9:28 AM
@Alix M UPLOADED THE DIAGNOSTIC SHEET
Alix Mongiat
processor • Nov 17, 2025, 12:48 PM
Added. Thank you.
Alix Mongiat
processor • Nov 19, 2025, 11:49 AM
@Kaitlyn R They have now approved the thermostat. Confirming with Grand Design is the ignition board is approved or not.
Alix Mongiat
processor • Nov 24, 2025, 8:42 AM
Sent a follow up email to see where we are on the ignition board.
Alix Mongiat
processor • Nov 26, 2025, 9:19 AM
Sent another email to Grand Design.
@Chris B I feel Grand Design is blatantly ignoring my requests. FYI. We are waiting on the ignition board to be approved as they approved the thermostat and blower cage but managed to miss the correction which included the ignition board on two PA's already.
Alix Mongiat
processor • Dec 1, 2025, 5:13 PM
@Kaitlyn R From GD:
Suburban will authorize the replacement of the Room Air Wheel, field scrap the old part, warranty allowance time is .90 hrs. I am working with the vendor on the ignition switch but I have approved to get the retail taken care of
I am moving to PA's approved now.
Kaitlyn Reinwand
dealer_or_external • Feb 4, 2026, 1:37 PM
@Alix M IS THERE ANY UPDATE ON THE IGNITION SWITCH? WE HAVE COMPLETED THIS UNIT FOR A WHILE... JUST WAITING TO HEAR BACK ON THE IGNITION SWITCH SO WE CAN SUBMIT IT FOR PAYMENT
Alix Mongiat
processor • Feb 4, 2026, 2:31 PM
@Kaitlyn R I have emailed Cassi to follow up as I have not heard anything back. I take her last email ask Grand Designs approval for that even though the vendor did not respond. Go ahead and move this to ready to submit and provide dates and parts and I will submit once I get a response from Cassi.
Kaitlyn Reinwand
dealer_or_external • Feb 4, 2026, 2:42 PM
DATE IN: 10/13/2025
DATE STARTED: 10/15/2025
DATE COMPLETED: 10/23/2025
PARTS USED:
109640- SUBURBAN ROOM AIR BLOWER
COST: 33.07
QTY: 1
755790716500- 3G FAN CONT. MOD.
COST: 59.47
QTY: 1
82209420381- COLEMAN THERMOSTAT
COST: 49.95
QTY: 1
@Bonnie K PLEASE UPLOAD INVOICES.
Alix Mongiat
processor • Feb 5, 2026, 7:13 AM
The ignition switch has been approved. Just need invoices to submit for payment. Thanks!
Bonnie Korte
dealer_or_external • Feb 5, 2026, 1:11 PM
@Alix M invoices uploaded
Alix Mongiat
processor • Feb 5, 2026, 1:38 PM
@Bonnie K I see you uploaded an invoice for the "Room Air Wheel" however that is marked with quantity 0 on the final RO. Was one used?
Alix Mongiat
processor • Feb 5, 2026, 1:43 PM
@Bonnie K I see you uploaded an invoice for the "Room Air Wheel" however that is marked with quantity 0 on the final RO. Was one used? @Kaitlyn R
Alix Mongiat
processor • Feb 5, 2026, 1:51 PM
Claims 965219 and 965222 are in draft status until we get response regarding the Room Air Wheel.
Kaitlyn Reinwand
dealer_or_external • Feb 5, 2026, 2:01 PM
@Alix M it does appear that one was installed. I am unsure why it was not relieved on the work order. I will update the work order to reflect one being used as per the techs notes one was installed.
Alix Mongiat
processor • Feb 5, 2026, 2:35 PM
Thank you!
Alix Mongiat
processor • Feb 5, 2026, 2:42 PM
Claim 965219 and 965222 have been submitted for payment.
Alix Mongiat
processor • Feb 11, 2026, 8:09 AM
@Kaitlyn R
965219 - with the room blower wheel and wheel room air; This claim should have been submitted as this job was completed. you weren't waiting for anything for this claim. I will submit to the vendor however if they deny for a late submitting you will be charged back in full
That is from Grand Design. I made a comment on there that it goes with the other claim and it took a while to submit as we waited for the proper approvals but because they approved the wheel room air part first, they are saying this should have been submitted timely. Hopefully there are no issues, but I will keep you posted.
Alix Mongiat
processor • Feb 12, 2026, 8:52 AM
@Kaitlyn R Grand Design also denied the Suburban furnace blower wheel 350129 (SF series). The only parts approved were the ignition switch, Room Air wheel and thermostat.
Alix Mongiat
processor • Feb 12, 2026, 8:52 AM
@Kaitlyn R Grand Design also denied the Suburban furnace blower wheel 350129 (SF series). The only parts approved were the ignition switch, Room Air wheel and thermostat.
Alix Mongiat
processor • Feb 12, 2026, 10:10 AM
@Kaitlyn R Is the fan control module the ignition switch? They are questioning parts so I want to be sure I have all the correct information. The Ignition switch, room air wheel and thermostat were approved on PA so need to make sure I am matching things up right. Thank you!
Kaitlyn Reinwand
dealer_or_external • Feb 12, 2026, 12:48 PM
@Alix M yes, the control module is the ignition board.
Alix Mongiat
processor • Feb 12, 2026, 12:49 PM
Thank you!
Alix Mongiat
processor • Feb 17, 2026, 9:34 AM
Claim 965219 paid on 2/11/26 on check 639339 for $218.02
*blower wheel assembly was reduced to GD price of $22.02
Alix Mongiat
processor • Feb 19, 2026, 1:17 PM
Claim 965222 paid on 2/18/26 on check 640098 for $413.19
@Kaitlyn R @Bonnie K They denied the fan control module stating that is not the ignition switch that was approved to be replaced.
Claim Files
Print Claim 965222.pdf
pdf • Feb 19, 2026, 1:17 PM • 17,088 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12996/Print Claim 965222.pdf
Print Claim 965219.pdf
pdf • Feb 17, 2026, 9:34 AM • 17,138 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12996/Print Claim 965219.pdf
a004471996.pdf
main-pdf • Feb 5, 2026, 1:10 PM • 74,261 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12996/a004471996.pdf
3071060136.pdf
main-pdf • Feb 5, 2026, 1:09 PM • 160,317 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12996/3071060136.pdf
307370286.pdf
main-pdf • Feb 5, 2026, 1:08 PM • 166,833 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12996/307370286.pdf
ebay.pdf
main-pdf • Feb 5, 2026, 1:03 PM • 135,309 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12996/ebay.pdf
SWIGGUM FINAL.pdf
pdf • Feb 4, 2026, 1:35 PM • 78,438 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12996/SWIGGUM FINAL.pdf
Coleman Performance Sheet.pdf
pdf • Nov 11, 2025, 8:29 AM • 60,207 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12996/Coleman Performance Sheet.pdf
Integrity Management Advisors Mail - PA 907865 - Compliance with Wisconsin Statutes §§ 218.164 & 218.0125 Request.pdf
mail-artifact • Nov 5, 2025, 10:04 AM • 320,373 bytes
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/12996 OEM CB/Integrity Management Advisors Mail - PA 907865 - Compliance with Wisconsin Statutes §§ 218.164 & 218.0125 Request.pdf
Integrity Management Advisors Mail - PA 907865 - Compliance with Wisconsin Statutes §§ 218.164 & 218.0125 Request.pdf
mail-artifact • Nov 5, 2025, 10:02 AM • 320,373 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12996/Integrity Management Advisors Mail - PA 907865 - Compliance with Wisconsin Statutes §§ 218.164 & 218.0125 Request.pdf
Wisconsin Law Warranty WO 12996.pdf
pdf • Nov 3, 2025, 8:30 AM • 139,437 bytes
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/12996 OEM CB/Wisconsin Law Warranty WO 12996.pdf
Wisconsin Law Warranty WO 12996.pdf
pdf • Nov 3, 2025, 8:30 AM • 139,437 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12996/Wisconsin Law Warranty WO 12996.pdf
Wisconsin Law Warranty WO 12996.docx
docx • Nov 3, 2025, 8:29 AM • 16,271 bytes
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/12996 OEM CB/Wisconsin Law Warranty WO 12996.docx
Wisconsin Law Warranty WO 12996.docx
docx • Nov 3, 2025, 8:29 AM • 16,271 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12996/Wisconsin Law Warranty WO 12996.docx
12996.pdf
main-pdf • Oct 29, 2025, 1:35 PM • 76,212 bytes
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/12996 OEM CB/12996.pdf
12996.pdf
main-pdf • Oct 29, 2025, 1:35 PM • 76,212 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12996/12996.pdf