Claim explorer / evidence thread
Claim 12151
GRE 8220 • Alix • Paid • grand-design
risk 0.00
deadline Overdue / escalation ready
images 0
matched 0
review 10
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
178d elapsed • 0d remaining
Analyzed
Completed stage
178d elapsed • 0d remaining
Awaiting OEM
Completed stage
178d elapsed • 0d remaining
Auto-Approved
Completed stage
178d elapsed • 0d remaining
Payment Due
Completed stage
178d elapsed • 0d remaining
Escalation Eligible
Completed stage
178d elapsed • 0d remaining
Resolved
Overdue / escalation ready
178d elapsed • 0d remaining • Overdue
AI Claim Analysis
Estimated Recovery Amount
$250.00
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
2
OEM Response Deadline Exceeded • Payment Deadline Exceeded
Missing Items
10
No active evidence gaps are listed.
Deadline Status
Overdue / escalation ready
178 days open in the visible workflow.
Recommended Action
Escalate to State
This is the fastest next move from the current workflow stage.
Dossier completeness
Dossier has not been generated yet. Evidence presence is not treated as complete.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
21
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: May 7, 2026, 5:05 AM to Jun 25, 2026, 2:54 AM.
Indexed evidence
9 docs / 5 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
178 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12151/12151/Print Claim 915409.pdf
Timeline
First seen May 7, 2026, 5:05 AM • last seen Jun 25, 2026, 2:54 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
25 indexed side comments on this claim.
Latest visible thread signal
Aug 7, 2025, 11:29 AM • processor • This paid on 8/6/25 on check 614743 for $48.76
Role mix
Dealer 0 • OEM 0 • Processor 17
Decision cues
Denial signals 0 • info / missing-doc asks 14 • approval signals 3
Best move
Work missing-doc or reply asks first from the thread.
Quick Actions
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Open focused evidence thread
Jump straight into Dropbox side comments, notes, and support documents.
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Open evidence room
See the quick-rule cards first, then open the legal basis only if needed.
Images
supporting-image
Product label on a stainless appliance; model FCR16DCASA-SS and serial number are visible.
Human interpretation • confidence 0.93
supporting-image
Furrion refrigerator-freezer identification label; model FCR16DCASA-SS.
Human interpretation • confidence 0.93
supporting-image
Refrigerator control panel shows fridge at 36°F and freezer at 00°F; no damage is visible.
Human interpretation • confidence 0.79
supporting-image
Refrigerator interior with an analog thermometer reading approximately 60°F.
Human interpretation • confidence 0.72
supporting-image
Pre-auth for refrigerator compressor-board R&R; label determines board part number.
Human interpretation • confidence 0.94
Claim Lines
complaint
ON THE DAY OF THE SHOWTHRU, WHEN THE W 1020 GRAND CUSTOMER GOT TO THEIR CAMPSITE THEY TURNE ON THE APPLIANCES. THE NEXT MORNING THE REFER WAS STILL NOT COOL- NEEDS TO BE DIAGNOSED.
needs-review • confidence 0.00
complaint
ON THE DAY OF THE SHOWTHRU, WHEN THE W 1020 GRAND CUSTOMER GOT TO THEIR CAMPSITE THEY TURNE ON THE APPLIANCES. THE NEXT MORNING THE REFER WAS STILL NOT COOL- NEEDS TO BE DIAGNOSED.
needs-review • confidence 0.00
cause
Faulty fridge. I pulled the fridge out of the hole and there wasn't enough room to get it past the island to get the back off so I just partially took it off to get a picture of the compressor tag. I had to move the unit for a drive-in so I had to put the fridge back in the hole and I secured it. We received the new compressor board so I took the fridge back out of the hole and the fridge won't go past the island so I can't get to the compressor board very easily. I had to carefully spin the fridge in place so I could gain access to the back of it. I got the old board out, installed the new board, put a thermometer in a glass of water, set it inside the fridge, and turned it on. I let the fridge run overnight and when I checked it in the morning the thermometer was at seventy degrees. Warranty approved a new fridge so I disconnected the old one, removed the Continued on page 2 PAGE 2 Work Order : 12151 ****************************************************************************** Job # Description JOB INFORMATION Type Bill To ****************************************************************************** doors, and took it out of the unit. We got the new fridge so I took the doors off and Ryan helped me get it into the unit. The new doors didn't come with a travel lock so I had to put the old doors back on. I put a thermometer in a glass of water, set it in the fridge, and turned it on to test it. I checked the temperature three hours later and it dropped to forty degrees. I checked it after another two hours and it's still cold.
partial-match • confidence 0.45
cause
Faulty fridge. I pulled the fridge out of the hole and there wasn't enough room to get it past the island to get the back off so I just partially took it off to get a picture of the compressor tag. I had to move the unit for a drive-in so I had to put the fridge back in the hole and I secured it. We received the new compressor board so I took the fridge back out of the hole and the fridge won't go past the island so I can't get to the compressor board very easily. I had to carefully spin the fridge in place so I could gain access to the back of it. I got the old board out, installed the new board, put a thermometer in a glass of water, set it inside the fridge, and turned it on. I let the fridge run overnight and when I checked it in the morning the thermometer was at seventy degrees. Warranty approved a new fridge so I disconnected the old one, removed the Continued on page 2 PAGE 2 Work Order : 12151 ****************************************************************************** Job # Description JOB INFORMATION Type Bill To ****************************************************************************** doors, and took it out of the unit. We got the new fridge so I took the doors off and Ryan helped me get it into the unit. The new doors didn't come with a travel lock so I had to put the old doors back on. I put a thermometer in a glass of water, set it in the fridge, and turned it on to test it. I checked the temperature three hours later and it dropped to forty degrees. I checked it after another two hours and it's still cold.
partial-match • confidence 0.45
correction
Done.
needs-review • confidence 0.00
correction
Done.
needs-review • confidence 0.00
complaint
Transferred to GRV*12151B on 20 JUN 25 W 1020 GRAND Estimate amount was 0.00 CUSTOMER STATES THAT ONE OF THE WHEEL BEARING BUDDY ON THE ODS FRONT TIRE IS MISSING AND NEEDS TO BE REPLACED-
needs-review • confidence 0.06
complaint
Transferred to GRV*12151B on 20 JUN 25 W 1020 GRAND Estimate amount was 0.00 CUSTOMER STATES THAT ONE OF THE WHEEL BEARING BUDDY ON THE ODS FRONT TIRE IS MISSING AND NEEDS TO BE REPLACED-
needs-review • confidence 0.00
cause
The hub cap fell off. We will have to order one.
needs-review • confidence 0.00
cause
The hub cap fell off. We will have to order one.
needs-review • confidence 0.00
correction
...
needs-review • confidence 0.00
correction
...
needs-review • confidence 0.00
Evidence Thread
Kaitlyn Reinwand
dealer_or_external • Jun 3, 2025, 11:30 AM
@Alix M PER @Matt F WE ARE TO PUSH THIS THROUGH WITH NO PICTURES AS NO PICTURES SHOULD BE REQUIRED PER THE FURRION INSPECTION SHEET.
Alix Mongiat
processor • Jun 3, 2025, 11:40 AM
I am entering the PA. Just a heads up- they do ask for model/serial numbers in the PA and the flat rate for this is only 1.5 hours.
Alix Mongiat
processor • Jun 3, 2025, 11:41 AM
PA 868105 has been entered for approval.
Kaitlyn Reinwand
dealer_or_external • Jun 3, 2025, 11:42 AM
@Alix M THE MODEL AND SERIAL NUMBERS ARE ON THE FURRION INSPECTION SHEET.
MODEL: FCR16DCASA-SS
SERIAL: 10001219022042200004
THANK YOU!
Alix Mongiat
processor • Jun 3, 2025, 11:43 AM
I missed that! Sorry! Thank you!
Alix Mongiat
processor • Jun 6, 2025, 9:26 AM
@Kaitlyn R @Michelle A @ANNA F From GD: Furrion request the sheet to be filled out completely and photo of the s/n and also of the model number
Kaitlyn Reinwand
dealer_or_external • Jun 6, 2025, 3:27 PM
@Alix M THIS UNIT WILL BE HERE EITHER TONIGHT OR TOMORROW. I WILL GET THE PICTURES AT THAT TIME.
Kaitlyn Reinwand
dealer_or_external • Jun 9, 2025, 1:19 PM
@Alix M UPLOADED PHOTOS OF THE REFER TAG, CUP OF WATER WITH THERM., AND THE REFER SHOWING IT IS SET TO BE COOLING.
Alix Mongiat
processor • Jun 9, 2025, 1:41 PM
Uploaded and resubmitted PA. Thank you!
Alix Mongiat
processor • Jun 10, 2025, 8:31 AM
@Kaitlyn R @Michelle A @ANNA F Furrion-Case #5921734 --We will approve up to 1.10 for labor. This is pre-auth for the R&R of the COMPRESSOR BOARD 2022128891 (10215UQ) OR 2024114237 (15L901BX-3). Please see the photo below to determine which part number is needed.- it's in your file here and it says thread on the information
*I can't open the threads that are on the PA, I have sent a request for the part information.
Alix Mongiat
processor • Jun 10, 2025, 3:14 PM
I have uploaded the photo into this folder.
Kaitlyn Reinwand
dealer_or_external • Jun 17, 2025, 12:56 PM
@Alix M technician installed the new compressor board yesterday. Ran the refer over night and it is still not operating. We moving to request a complete fridge replacement. Please request the originally requested amount of labor for a fridge replacement.
Alix Mongiat
processor • Jun 17, 2025, 2:21 PM
Added notes and resubmitted for approval of R&R fridge.
Kaitlyn Reinwand
dealer_or_external • Jun 17, 2025, 3:19 PM
@Alix M THANK YOU! THIS IS A VERY TIME SENSITIVE ONE. IF YOU COULD PUT SOME PRESSURE ON GRAND DESIGN TO REVIEW THIS QUICKLY.
Alix Mongiat
processor • Jun 17, 2025, 3:32 PM
I have also emailed Grand Design to get this approved quickly. I will keep you posted.
Alix Mongiat
processor • Jun 18, 2025, 3:38 PM
@Kaitlyn R @Michelle A @ANNA F This has been approved for a new refrigerator and 1.5 hours of labor time.
Michelle Antinoja
dealer_or_external • Jun 23, 2025, 10:11 AM
@Alix M
UNIT COMPLETED 6/20
PARTS USED:
822016060 - REFRIGERATOR COMPRESSOR DRIVER BOARD ONLY F/ FCR16DCASA-SS / FCR20DCAFA-SV ( FURRION FCR16DCASA-060 )
QTY:1
COST:258.70 PRICE:336.31
FCR16DCASA-SS - FURRION 16 CU.FT. 12V REFER. RESID. STYLE
QTY:1 COST:1956.14 PRICE: 2542.98
@Bonnie K
Alix Mongiat
processor • Jun 27, 2025, 4:19 PM
@Kaitlyn R @Michelle A Refer line was now approved for 2 hours.
Alix Mongiat
processor • Jun 30, 2025, 8:37 AM
Claim 909070 has been submitted for payment.
Alix Mongiat
processor • Jul 9, 2025, 9:18 AM
@Kaitlyn R @Michelle A @Bonnie K From GD:***pending for long white serial tag for the refer.
Kaitlyn Reinwand
dealer_or_external • Jul 9, 2025, 10:38 AM
Alix Mongiat uploaded photos of the serial number
Alix Mongiat
processor • Jul 9, 2025, 10:41 AM
Added photo to claim. Thank you.
Alix Mongiat
processor • Jul 16, 2025, 1:08 PM
This paid on 7/16/25 on check 611904 for $3,180.27
Alix Mongiat
processor • Jul 24, 2025, 9:45 AM
Claim # 915409 has been submitted for the missed handling of $38.81 and shipping of $9.95
Alix Mongiat
processor • Aug 7, 2025, 11:29 AM
This paid on 8/6/25 on check 614743 for $48.76
Claim Files
Print Claim 915409.pdf
pdf • Aug 7, 2025, 11:29 AM • 14,336 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12151/12151/Print Claim 915409.pdf
Print Claim 909070.pdf
pdf • Jul 16, 2025, 1:08 PM • 15,817 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12151/12151/Print Claim 909070.pdf
307157066.pdf
main-pdf • Jun 23, 2025, 4:03 PM • 186,887 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12151/307157066.pdf
1432276.pdf
main-pdf • Jun 23, 2025, 4:00 PM • 13,094 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12151/1432276.pdf
CLARKE.pdf
main-pdf • Jun 23, 2025, 10:07 AM • 77,020 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12151/12151/CLARKE.pdf
CLARKE REFER FILLED OUT SHEET.pdf
pdf • Jun 9, 2025, 1:30 PM • 119,784 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12151/12151/CLARKE REFER FILLED OUT SHEET.pdf
doc03602620250603102643.pdf
main-pdf • Jun 3, 2025, 11:28 AM • 176,173 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12151/12151/doc03602620250603102643.pdf
12151.pdf
main-pdf • Jun 3, 2025, 11:28 AM • 71,701 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12151/12151/12151.pdf
doc03602520250603102615.pdf
main-pdf • Jun 3, 2025, 11:28 AM • 181,976 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12151/12151/doc03602520250603102615.pdf