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Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0.1h freshness
536 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
HomeClaim ExplorerEvidence RoomManufacturer Comparison
Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
3
Claims waiting on photos, docs, or dealer replies.
OEM blocked
19
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
17
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
3
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
19
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
17
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. LIN 1025 · 65/100
Risk pressure 205 • 73 claims • 552 comments
Closeout 39 • dealer response 82 • OEM friction 44 • processor 100
Escalation 85 • quality 35 • tone/compliance 59 • mismatch 100
Per 100 claims: ready 23.3 • dealer wait 4.1 • OEM wait 26 • escalation 2.7
1 compliance-risk claim(s) need review.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,267
Claim threads with processed comment intelligence attached.
Active last 7d
124
Claims with recent comment activity worth operator attention.
Escalation risk
26
Comment threads already signaling elevated conflict or pressure.
Ready to close
17
Threads that already look commercially done.
Approval discussions
1,981
Claims carrying approval-related conversation signals.
Denial / labor threads
1,480
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for selected filters • LIN 1025.
No matching raw comments found
This claim is not currently showing linked Dropbox comment rows in the live database.
Processed summary
40249
LIN 1025 • Alix • nucamp
Heat 65 • comments 53 • follow-ups 1 • blocker Ready to close
Last author processor • Alix Mongiat
@BONNIE S @cody e @Jeremy G This paid on check 1593279 for $906.01 Job A: Labor $16.50 Parts $2.60 Job B: Labor $33 Parts $77.98 (incorrect part replaced, see claim sheet notes) Job D: Labor $49.50 Parts $12.09 incorre
Open claim
40256
LIN 1025 • Alix • forest-river
Heat 55 • comments 45 • follow-ups 1 • blocker Ready to close
Last author processor • Alix Mongiat
@BONNIE S @cody e @Jeremy G 2692580 paid on check 3174266 for $58.39 for the part markup on Job E.
Open claim
40555
LIN 1025 • Alix • jayco
Heat 55 • comments 35 • follow-ups 1 • blocker Waiting on dealer
Last author processor • Alix Mongiat
@cody e @Jeremy G @JASON S Do you have a photo of the warped table removed? Please attach a photo of the complete bottom of the table, including a clear, close up photo of the mfg label or any mfg numbers on the bottom
Open claim
40149
LIN 1025 • Alix • keystone
Heat 44 • comments 32 • follow-ups 2 • blocker Ready to close
Last author processor • Alix Mongiat
@BONNIE S C3926175 paid on check 1585360 for $444.29
Open claim
40144
LIN 1025 • Alix • nucamp
Heat 41 • comments 35 • follow-ups 2 • blocker Unknown blocker
Last author processor • Alix Mongiat
The part tested good. FYI.
Open claim
40250
LIN 1025 • Alix • forest-river
Heat 36 • comments 32 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
@cody e @BONNIE S 2644332 with the missing freight paid on check 3145072 for $113.84
Open claim
40236
LIN 1025 • Alix • keystone
Heat 34 • comments 30 • follow-ups 1 • blocker Ready to close
Last author processor • Alix Mongiat
@cody e @Jeremy G @BONNIE S This paid on check 1596130 for $1,178.28 total Job A - Labor $82.50 Part $6.50 Job C - Labor $49.50 Part $2.60 Job D: Labor $49.50 Part $2.60 Job E: Labor $33 Part $6.50 Job F: Labor $33 Job
Open claim
40247
LIN 1025 • Alix • forest-river
Heat 32 • comments 24 • follow-ups 0 • blocker Unknown blocker
Last author dealer_or_external • cody eagle
@Alix M @Jeremy G looks good
Open claim
40294
LIN 1025 • Alix • unknown
Heat 30 • comments 24 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
@BONNIE S @cody e This paid on 4/20/26 on check 00126278 Labor - $165 Parts - $868.19
Open claim
40543
LIN 1025 • Alix • keystone
Heat 25 • comments 20 • follow-ups 0 • blocker Waiting on OEM
Last author processor • Stephanie Kendziorski
Job O is now approved for 2.0 hours. Copy of approval included.
Open claim
40702
LIN 1025 • Alix • forest-river
Heat 25 • comments 15 • follow-ups 3 • blocker Unknown blocker
Last author processor • Alix Mongiat
Following up on this.
Open claim
40932
LIN 1025 • Alix • keystone
Heat 24 • comments 18 • follow-ups 0 • blocker Unknown blocker
Last author processor • Alix Mongiat
@JASON S I stated in an above comment that Lionshead was sending it. Please make sure you are reading everything so double parts are not ordered.
Open claim
40634
LIN 1025 • Alix • forest-river
Heat 22 • comments 18 • follow-ups 0 • blocker Unknown blocker
Last author processor • Alix Mongiat
This has been submitted for payment.
Open claim
39862
LIN 1025 • Alix • keystone
Heat 22 • comments 16 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
@BONNIE S @cody e @Jeremy G This paid on check 1593279 for $917.01 total Job A: Labor $16.50 Parts $374.61 Job B: Labor $247.50 Parts $162.90 Job C: Labor $82.50 Job D: Labor $33
Open claim
40481
LIN 1025 • Alix • forest-river
Heat 21 • comments 16 • follow-ups 0 • blocker Unknown blocker
Last author processor • Alix Mongiat
@Michael B @Chris B Has there been any movement/update on this one?
Open claim
40179
LIN 1025 • Alix • forest-river
Heat 20 • comments 16 • follow-ups 1 • blocker Unknown blocker
Last author dealer_or_external • BONNIE SEEMANN
ALIX, DO YOU RECEIVE THE CHECKS FROM FOREST RIVER & KEYSTONE?
Open claim
40235
LIN 1025 • Alix • forest-river
Heat 17 • comments 15 • follow-ups 1 • blocker Ready to close
Last author processor • Alix Mongiat
@BONNIE S This paid on check 3129660 for $103.96
Open claim
40755
LIN 1025 • Alix • forest-river
Heat 17 • comments 11 • follow-ups 1 • blocker Waiting on OEM
Last author processor • Alix Mongiat
@cody e @Jeremy G @JASON S Job A: approved for 0.5 hour - time requested is excessive for this repair Job B: approved for 1 hour to R&R the two decals - time requested is excessive for this job Job C: approved for 2 hou
Open claim
40972
LIN 1025 • Alix • unknown
Heat 17 • comments 9 • follow-ups 0 • blocker Unknown blocker
Last author processor • Alix Mongiat
Following up on this. Thank you.
Open claim
40277
LIN 1025 • Alix • jayco
Heat 16 • comments 14 • follow-ups 0 • blocker Waiting on OEM
Last author processor • Alix Mongiat
@JASON S @cody e Approved 2.35 to try to install first glass sent and install the correct glass. You can go ahead and order that window.
Open claim
40485
LIN 1025 • Alix • jayco
Heat 16 • comments 12 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
@cody e @Jeremy G @BONNIE S This paid on 6/8/26 on check 00129457 for $791.64 total Labor - $165 Parts - $626.64
Open claim
39837
LIN 1025 • Alix • unknown
Heat 15 • comments 13 • follow-ups 1 • blocker Unknown blocker
Last author dealer_or_external • BONNIE SEEMANN
THANK YOU!!
Open claim
40424
LIN 1025 • Alix • unknown
Heat 15 • comments 13 • follow-ups 1 • blocker Ready to close
Last author processor • Alix Mongiat
@cody e @Jeremy G @BONNIE S This paid on 4/27/26 on check 00126721 Job A: Labor - $49.50 Job B: Labor - $66 Parts - $4.29 Job C: Labor - $49.50
Open claim
40344
LIN 1025 • Alix • keystone
Heat 15 • comments 9 • follow-ups 1 • blocker Ready to close
Last author processor • Alix Mongiat
@cody e @Jeremy G @BONNIE S This paid on check 3148412 for $366.02 total Job A: Labor - $16.50 Parts - $78.72 (including freight) Job B: Labor - $33 Parts - $1.65 Job C: Labor - $8.25 Parts - $42.05 (including freight)
Open claim
40558
LIN 1025 • Alix • jayco
Heat 14 • comments 12 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
@cody e @Jeremy G @BONNIE S This paid on 6/1/26 on check 00129010 for $131.20 total Labor - $33 Parts - $98.20
Open claim
40367
LIN 1025 • Alix • unknown
Heat 14 • comments 10 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
@cody e @Jeremy G @BONNIE S This paid on 5/26/26 on check 00128580 for $525.22 total Job A: Labor $330 Parts $112.72 Job B: Labor $82.50
Open claim
39331
LIN 1025 • Alix • jayco
Heat 14 • comments 8 • follow-ups 1 • blocker Waiting on dealer
Last author processor • Alix Mongiat
@cody e @Jeremy G From Jayco/Vendor: per vendor please attach more photos showing the leak I have already added all photos and the video and they are still asking for more.
Open claim
40764
LIN 1025 • Alix • jayco
Heat 14 • comments 6 • follow-ups 0 • blocker Unknown blocker
Last author processor • Alix Mongiat
Following up on this.
Open claim
40155
LIN 1025 • Alix • keystone
Heat 13 • comments 13 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
@cody e @Jeremy G @BONNIE S This paid on check 1596130 for $393.50 total Job A: Labor $49.50 Part $39.14 Job B: Labor $16.50 Part $2.15 Job C: Labor $49.50 Part $14.27 Job D: Labor $82.50 Part $6.50 Job E: Labor $99 Pa
Open claim
40255
LIN 1025 • Alix • keystone
Heat 13 • comments 13 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
@BONNIE S @cody e @Jeremy G This paid on check 1593279 for $397.47 total Job A: Labor $33 Job B: denied Job C/D: Labor $82.50 Parts $6.50 Job E: Labor $82.50 Parts $31.47 Job F: Labor $82.50 Job G: Labor $33 Parts $6.50
Open claim
40259
LIN 1025 • Alix • keystone
Heat 13 • comments 13 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
@cody e @Jeremy G This paid on check 1593279 for $667.06 total Job A: Labor $214.50 Parts: $8.67 Job B: Labor $82.50 Parts $3.90 Job C: Labor $33 Parts $6.50 Job D: denied Job E: Labor $49.50 Parts $6.50 Job F: Labor $
Open claim
40280
LIN 1025 • Alix • keystone
Heat 13 • comments 9 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
@cody e @Jeremy G @BONNIE S This paid on check 1590625 for $69.06 Labor - $33 Parts - $36.06 including freight
Open claim
40262
LIN 1025 • Alix • keystone
Heat 11 • comments 11 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
@cody e @Jeremy G @BONNIE S This paid on check 1590625 for $919.45 total Job A: Labor - $82.50 Parts - $66.37 Job B: Labor - $660 Job C: Labor - $16.50 Parts - $2.91 Job D: Labor - $82.50 Parts - $8.67
Open claim
40500
LIN 1025 • Alix • keystone
Heat 11 • comments 9 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
@cody e @Jeremy G @BONNIE S This paid on check 1596130 for $551.66 Labor $132 Parts $419.66
Open claim
40598
LIN 1025 • Alix • keystone
Heat 11 • comments 9 • follow-ups 0 • blocker Unknown blocker
Last author processor • Alix Mongiat
CLAIM123630 has been submitted for payment.
Open claim
40278
LIN 1025 • Alix • keystone
Heat 11 • comments 7 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
@cody e @Jeremy G @BONNIE S This paid on check 1590625 for $69.06 Labor - $33 Parts - $36.06 (including freight)
Open claim
40601
LIN 1025 • Alix • keystone
Heat 11 • comments 7 • follow-ups 0 • blocker Unknown blocker
Last author processor • Alix Mongiat
CLAIM125027 has been submitted for payment.
Open claim
40825
LIN 1025 • Alix • jayco
Heat 10 • comments 8 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
@cody e @BONNIE S @Jeremy G @Stephanie K This paid on 6/22/26 on check 00130348 Labor - $288.75 Parts - $42.63
Open claim
40193
LIN 1025 • Alix • keystone
Heat 10 • comments 6 • follow-ups 2 • blocker Unknown blocker
Last author processor • Alix Mongiat
@cody e Sounds good. I only knew of bonnie needing to be tagged so she can do her thing, I will be sure to tag you moving forward.
Open claim
40538
LIN 1025 • Alix • keystone
Heat 9 • comments 9 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
@cody e @Jeremy G @BONNIE S This paid on check 1596130 for $165 (labor no parts)
Open claim
39285
LIN 1025 • Alix • keystone
Heat 8 • comments 8 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
@BONNIE S @cody e @Jeremy G This paid on check 1593279 for the following: Job A: Labor $165, Parts $28.44 Job B: Labor $82.50, Parts $6.50
Open claim
40320
LIN 1025 • Alix • forest-river
Heat 8 • comments 8 • follow-ups 0 • blocker Waiting on OEM
Last author processor • Alix Mongiat
@cody e @Jeremy G Job A: approved for 0.8 hour Job B: approved for 0.3 hour (requested 0.5 hour) The time requested is excessive for this repair, time adjusted. NVCB .30 to tighten the water line connection due to it le
Open claim
40891
LIN 1025 • Alix • jayco
Heat 8 • comments 6 • follow-ups 1 • blocker Waiting on OEM
Last author processor • Alix Mongiat
Job B has now been approved for 0.3 hour to adjust latch and striker plate.
Open claim
39636
LIN 1025 • Alix • unknown
Heat 7 • comments 7 • follow-ups 0 • blocker Unknown blocker
Last author dealer_or_external • cody eagle
Closed
Open claim
40326
LIN 1025 • Alix • keystone
Heat 7 • comments 7 • follow-ups 0 • blocker Waiting on OEM
Last author processor • Alix Mongiat
@cody e @Jeremy G This has been approved for 1 hour.
Open claim
40464
LIN 1025 • Alix • forest-river
Heat 7 • comments 7 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
@BONNIE S @cody e @Jeremy G This paid on check 3157601 for $33
Open claim
40640
LIN 1025 • Alix • jayco
Heat 7 • comments 7 • follow-ups 0 • blocker Waiting on OEM
Last author processor • Alix Mongiat
Never received a response. Moving back to PA approved.
Open claim
40772
LIN 1025 • Alix • forest-river
Heat 7 • comments 7 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
@cody e @Jeremy G @BONNIE S This paid on check 3174266 for $132 total Job B: labor - $49.50 Job C: labor - $82.50
Open claim
40948
LIN 1025 • Alix • unknown
Heat 7 • comments 7 • follow-ups 0 • blocker Unknown blocker
Last author processor • Alix Mongiat
I have emailed Jayco. I will keep you posted.
Open claim
40594
LIN 1025 • Alix • keystone
Heat 7 • comments 5 • follow-ups 0 • blocker Waiting on OEM
Last author processor • Alix Mongiat
@cody e @Jeremy G @JASON S Job A: denied - the issue is no considered a warranty defect in materials or workmanship Job B: denied - the issue is no considered a warranty defect in materials or workmanship Job C: denied
Open claim
39334
LIN 1025 • Alix • jayco
Heat 6 • comments 6 • follow-ups 0 • blocker Waiting on OEM
Last author processor • Alix Mongiat
@cody e @Jeremy G @JASON S Job A: approved for 0.1 hour to repair (requested 0.3 hour) Job B: approved for 0.3 hour to replace trim (requested 1 hour) Job C: approved for 0.3 hour to clean Job D: approved for 2 hours t
Open claim
39578
LIN 1025 • Alix • forest-river
Heat 6 • comments 6 • follow-ups 0 • blocker Unknown blocker
Last author processor • Alix Mongiat
@BONNIE S This is how you know what payment goes with what work order. Let me know if you have any questions.
Open claim
39861
LIN 1025 • Alix • keystone
Heat 6 • comments 6 • follow-ups 0 • blocker Unknown blocker
Last author dealer_or_external • Jeremy Galvin
@Alix M @cody e this has been closed
Open claim
40422
LIN 1025 • Alix • unknown
Heat 6 • comments 6 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
@cody e @BONNIE S This paid on 5/4/26 on check 00127197 for $527.18
Open claim
40477
LIN 1025 • Alix • unknown
Heat 6 • comments 6 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
@cody e @Jeremy G @BONNIE S This paid on 5/11/26 on check 00127662 for $115.50 of labor
Open claim
40616
LIN 1025 • Alix • keystone
Heat 6 • comments 6 • follow-ups 0 • blocker Unknown blocker
Last author processor • Alix Mongiat
CLAIM124732 has been submitted for payment.
Open claim
40870
LIN 1025 • Alix • jayco
Heat 6 • comments 6 • follow-ups 0 • blocker Waiting on OEM
Last author processor • Alix Mongiat
@cody e @Jeremy G This was approved for 0.5 hour. To submit for payment I will need part information and photos of the new regulator. Thanks. @JASON S @BONNIE S
Open claim
40967
LIN 1025 • Alix • keystone
Heat 6 • comments 6 • follow-ups 0 • blocker Unknown blocker
Last author dealer_or_external • Jeremy Galvin
@Alix M @cody e This has been closed
Open claim
40189
LIN 1025 • Alix • keystone
Heat 5 • comments 5 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
@cody e @Jeremy G @BONNIE S This paid on check 1590625 for $217.10 Labor - $214.50 Parts - $2.60
Open claim
40446
LIN 1025 • Alix • forest-river
Heat 5 • comments 5 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
@cody e @BONNIE S This paid on check 3152821 for $33
Open claim
40456
LIN 1025 • Alix • forest-river
Heat 5 • comments 5 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
@cody e @BONNIE S @Jeremy G This paid on check 3157601 for $33
Open claim
40668
LIN 1025 • Alix • forest-river
Heat 5 • comments 5 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
@cody e @Jeremy G @BONNIE S This paid on check 3169112 for $398.48 total. Labor - $379.50 Parts - $18.98
Open claim
40848
LIN 1025 • Alix • keystone
Heat 5 • comments 5 • follow-ups 0 • blocker Unknown blocker
Last author dealer_or_external • JASON SWENSON
BOARD ORDERED KEYSTONE ORDER140075
Open claim
40859
LIN 1025 • Alix • jayco
Heat 5 • comments 5 • follow-ups 0 • blocker Unknown blocker
Last author processor • Alix Mongiat
@cody e @Jeremy G From Jayco: Can the screen itself be ordered versus using the material?
Open claim
40281
LIN 1025 • Alix • keystone
Heat 5 • comments 3 • follow-ups 0 • blocker Waiting on dealer
Last author processor • Alix Mongiat
@cody e @Jeremy G @JASON S This was approved for 0.2 hour (requested 0.8 hour) Labor time approved and adjusted in accordance with Keystone RV’s flat rate manual. Please retain part for possible return or additional ph
Open claim
40417
LIN 1025 • Alix • keystone
Heat 5 • comments 3 • follow-ups 0 • blocker Waiting on OEM
Last author processor • Alix Mongiat
@cody e @Jeremy G @JASON S This was approved for 0.5 hour to replace the toilet water supply valve.
Open claim
40332
LIN 1025 • Alix • forest-river
Heat 4 • comments 4 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
@BONNIE S @cody e This paid on check 3141288 for $33
Open claim
40438
LIN 1025 • Alix • keystone
Heat 4 • comments 4 • follow-ups 0 • blocker Waiting on OEM
Last author processor • Alix Mongiat
@cody e @Jeremy G Job A: approved for 1 hour Job B: approved for 0.1 hour (requested 0.5 hour) Job C: approved for 0.1 hour (requested 0.5 hour) Job D: approved for 1 hour (requested 1.5 hour) @JASON S Job D was appro
Open claim
40595
LIN 1025 • Alix • keystone
Heat 4 • comments 4 • follow-ups 0 • blocker Waiting on OEM
Last author processor • Alix Mongiat
@cody e @Jeremy G @JASON S Job A: approved for 0.3 hour to replace drawer face (requested 0.5 hour) Job B: approved for 1 hour to replace the paneling and rebuild the cabinet (requested 2 hours) Job C: approved for 0.2
Open claim
40646
LIN 1025 • Alix • forest-river
Heat 4 • comments 4 • follow-ups 0 • blocker Unknown blocker
Last author dealer_or_external • Jeremy Galvin
@Alix M @cody e this has been closed
Open claim
40651
LIN 1025 • Alix • keystone
Heat 4 • comments 4 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
@cody e @Jeremy G @BONNIE S This paid on check 1596130 for $392.50 Labor: $379.50 Parts: $13
Open claim
40659
LIN 1025 • Alix • forest-river
Heat 4 • comments 4 • follow-ups 0 • blocker Unknown blocker
Last author processor • Alix Mongiat
This has been submitted for payment.
Open claim
40666
LIN 1025 • Alix • keystone
Heat 4 • comments 4 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
@cody e @Jeremy G @BONNIE S This paid on check 1596130 for $57.30 Labor: $49.50 Parts: $7.80
Open claim
40766
LIN 1025 • Alix • keystone
Heat 4 • comments 4 • follow-ups 0 • blocker Waiting on OEM
Last author processor • Alix Mongiat
@cody e @Jeremy G @Heidi H Keystone is keeping all of this denied.
Open claim
39960
LIN 1025 • Alix • keystone
Heat 3 • comments 3 • follow-ups 0 • blocker Unknown blocker
Last author processor • Alix Mongiat
Thank you. No worries, if you ever have questions about a PA, just reach out.
Open claim
40292
LIN 1025 • Alix • keystone
Heat 3 • comments 3 • follow-ups 0 • blocker Waiting on OEM
Last author processor • Alix Mongiat
@cody e @Jeremy G @JASON S Job A: approved for 0.1 hour (requested 0.5 hour) Job B: approved for 0.3 hour (requested 0.4 hour)
Open claim
40635
LIN 1025 • Alix • forest-river
Heat 3 • comments 3 • follow-ups 0 • blocker Ready to close
Last author processor • Stephanie Kendziorski
Submitted lines A & b for payment. Line C was approved to replace the remote, but they do not have a remote billed out. Split off of PA so other lines could be paid. No orders for remote under this VIN at this time.
Open claim
40744
LIN 1025 • Alix • forest-river
Heat 3 • comments 3 • follow-ups 0 • blocker Unknown blocker
Last author processor • Stephanie Kendziorski
Submitted for payment
Open claim
40818
LIN 1025 • Alix • jayco
Heat 3 • comments 3 • follow-ups 0 • blocker Waiting on OEM
Last author processor • Alix Mongiat
@cody e @Jeremy G @JASON S Job A: approved for 0.25 to replace frame Job B: approved for 0.2 hour to replace awning led light strip
Open claim
40600
LIN 1025 • Alix • keystone
Heat 2 • comments 2 • follow-ups 0 • blocker Waiting on OEM
Last author processor • Stephanie Kendziorski
@cody e @Jeremy G Job A - approved 3.0 hours Job B - denied - no manufacturer defect Job C - approved 1.0 hour
Open claim
40966
LIN 1025 • Alix • jayco
Heat 2 • comments 2 • follow-ups 0 • blocker Unknown blocker
Last author processor • Alix Mongiat
Following up on this.
Open claim
40975
LIN 1025 • Alix • forest-river
Heat 2 • comments 2 • follow-ups 0 • blocker Waiting on OEM
Last author processor • Alix Mongiat
@cody e @Jeremy G From Forest River: Job A: Please submit photos showing floor/trim damage noted in write up, along with photo of inlet connection to water hose mentioned Job F: denied- customer damage not covered under
Open claim
Jayco
LIN 1025 • Alix • jayco
Heat 2 • comments 2 • follow-ups 0 • blocker Waiting on OEM
Last author processor • Stephanie Kendziorski
@cody e @Jeremy G For line B you were authorized .4 hours to replace the door, but there is no part billed out. Are you doing that repair at a later time and just need A and C claimed right now? @Alix M
Open claim
128580
LIN 1025 • Alix • jayco
Heat 1 • comments 1 • follow-ups 0 • blocker Unknown blocker
Last author processor • Stephanie Kendziorski
done
Open claim
129010
LIN 1025 • Alix • jayco
Heat 1 • comments 1 • follow-ups 0 • blocker Unknown blocker
Last author processor • Stephanie Kendziorski
done
Open claim
129457
LIN 1025 • Alix • jayco
Heat 1 • comments 1 • follow-ups 0 • blocker Unknown blocker
Last author processor • Stephanie Kendziorski
done
Open claim
1585360
LIN 1025 • Alix • keystone
Heat 1 • comments 1 • follow-ups 0 • blocker Unknown blocker
Last author processor • Stephanie Kendziorski
Done. Can't read dollar amounts.
Open claim
1590625
LIN 1025 • Alix • keystone
Heat 1 • comments 1 • follow-ups 0 • blocker Unknown blocker
Last author processor • Stephanie Kendziorski
done
Open claim
1593279
LIN 1025 • Alix • keystone
Heat 1 • comments 1 • follow-ups 0 • blocker Unknown blocker
Last author processor • Stephanie Kendziorski
done, can't tell if check issue date is 5/12 or 5/13
Open claim
1596130
LIN 1025 • Alix • keystone
Heat 1 • comments 1 • follow-ups 0 • blocker Unknown blocker
Last author processor • Stephanie Kendziorski
done
Open claim
3141288
LIN 1025 • Alix • unknown
Heat 1 • comments 1 • follow-ups 0 • blocker Unknown blocker
Last author processor • Stephanie Kendziorski
done
Open claim
3145072
LIN 1025 • Alix • forest-river
Heat 1 • comments 1 • follow-ups 0 • blocker Unknown blocker
Last author processor • Stephanie Kendziorski
done
Open claim
3148412
LIN 1025 • Alix • forest-river
Heat 1 • comments 1 • follow-ups 0 • blocker Unknown blocker
Last author processor • Stephanie Kendziorski
done
Open claim
3152821
LIN 1025 • Alix • unknown
Heat 1 • comments 1 • follow-ups 0 • blocker Unknown blocker
Last author processor • Stephanie Kendziorski
done
Open claim
3157601
LIN 1025 • Alix • forest-river
Heat 1 • comments 1 • follow-ups 0 • blocker Unknown blocker
Last author processor • Stephanie Kendziorski
done
Open claim
3166531
LIN 1025 • Alix • forest-river
Heat 1 • comments 1 • follow-ups 0 • blocker Unknown blocker
Last author processor • Stephanie Kendziorski
done
Open claim
3169112
LIN 1025 • Alix • forest-river
Heat 1 • comments 1 • follow-ups 0 • blocker Unknown blocker
Last author processor • Stephanie Kendziorski
done
Open claim
3174266
LIN 1025 • Alix • forest-river
Heat 1 • comments 1 • follow-ups 0 • blocker Unknown blocker
Last author processor • Stephanie Kendziorski
done
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. LIN 1025 · 65/100
Risk pressure 205 • 73 claims • 552 comments
Closeout 39 • dealer response 82 • OEM friction 44 • processor 100
Escalation 85 • quality 35 • tone/compliance 59 • mismatch 100
Per 100 claims: ready 23.3 • dealer wait 4.1 • OEM wait 26 • escalation 2.7
1 compliance-risk claim(s) need review.
Waiting on dealer
3
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
19
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
17
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

40555
LIN 1025 • Alix • jayco
Heat 55 • comments 35 • blocker Waiting on dealer
@cody e @Jeremy G @JASON S Do you have a photo of the warped table removed? Please attach a photo of the complete bottom of the table, including a clear, close up photo of the mfg label or any mfg numbers on the bottom
Open claim
40702
LIN 1025 • Alix • forest-river
Heat 25 • comments 15 • blocker Unknown blocker
Following up on this.
Open claim
40932
LIN 1025 • Alix • keystone
Heat 24 • comments 18 • blocker Unknown blocker
@JASON S I stated in an above comment that Lionshead was sending it. Please make sure you are reading everything so double parts are not ordered.
Open claim
40634
LIN 1025 • Alix • forest-river
Heat 22 • comments 18 • blocker Unknown blocker
This has been submitted for payment.
Open claim
40601
LIN 1025 • Alix • keystone
Heat 11 • comments 7 • blocker Unknown blocker
CLAIM125027 has been submitted for payment.
Open claim
40640
LIN 1025 • Alix • jayco
Heat 7 • comments 7 • blocker Waiting on OEM
Never received a response. Moving back to PA approved.
Open claim

Escalation risk

40543
LIN 1025 • Alix • keystone
Heat 25 • last author processor • blocker Waiting on OEM
Job O is now approved for 2.0 hours. Copy of approval included.
Open claim
40481
LIN 1025 • Alix • forest-river
Heat 21 • last author processor • blocker Unknown blocker
@Michael B @Chris B Has there been any movement/update on this one?
Open claim

Waiting on dealer

40555
LIN 1025 • Alix • jayco
Heat 55 • comments 35 • last actor processor
@cody e @Jeremy G @JASON S Do you have a photo of the warped table removed? Please attach a photo of the complete bottom of the table, including a clear, close up photo of the mfg label or any mfg numbers on the bottom
Open claim
39331
LIN 1025 • Alix • jayco
Heat 14 • comments 8 • last actor processor
@cody e @Jeremy G From Jayco/Vendor: per vendor please attach more photos showing the leak I have already added all photos and the video and they are still asking for more.
Open claim
40281
LIN 1025 • Alix • keystone
Heat 5 • comments 3 • last actor processor
@cody e @Jeremy G @JASON S This was approved for 0.2 hour (requested 0.8 hour) Labor time approved and adjusted in accordance with Keystone RV’s flat rate manual. Please retain part for possible return or additional ph
Open claim

Waiting on OEM

40640
LIN 1025 • Alix • jayco
Heat 7 • comments 7 • last actor processor
Never received a response. Moving back to PA approved.
Open claim
40766
LIN 1025 • Alix • keystone
Heat 4 • comments 4 • last actor processor
@cody e @Jeremy G @Heidi H Keystone is keeping all of this denied.
Open claim
40543
LIN 1025 • Alix • keystone
Heat 25 • comments 20 • last actor processor
Job O is now approved for 2.0 hours. Copy of approval included.
Open claim
40755
LIN 1025 • Alix • forest-river
Heat 17 • comments 11 • last actor processor
@cody e @Jeremy G @JASON S Job A: approved for 0.5 hour - time requested is excessive for this repair Job B: approved for 1 hour to R&R the two decals - time requested is excessive for this job Job C: approved for 2 hou
Open claim
40277
LIN 1025 • Alix • jayco
Heat 16 • comments 14 • last actor processor
@JASON S @cody e Approved 2.35 to try to install first glass sent and install the correct glass. You can go ahead and order that window.
Open claim

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

40256
LIN 1025 • Alix • forest-river
Heat 55 • comments 45 • last actor processor
@BONNIE S @cody e @Jeremy G 2692580 paid on check 3174266 for $58.39 for the part markup on Job E.
Open claim
40236
LIN 1025 • Alix • keystone
Heat 34 • comments 30 • last actor processor
@cody e @Jeremy G @BONNIE S This paid on check 1596130 for $1,178.28 total Job A - Labor $82.50 Part $6.50 Job C - Labor $49.50 Part $2.60 Job D: Labor $49.50 Part $2.60 Job E: Labor $33 Part $6.50 Job F: Labor $33 Job
Open claim
40294
LIN 1025 • Alix • unknown
Heat 30 • comments 24 • last actor processor
@BONNIE S @cody e This paid on 4/20/26 on check 00126278 Labor - $165 Parts - $868.19
Open claim
40485
LIN 1025 • Alix • jayco
Heat 16 • comments 12 • last actor processor
@cody e @Jeremy G @BONNIE S This paid on 6/8/26 on check 00129457 for $791.64 total Labor - $165 Parts - $626.64
Open claim
40424
LIN 1025 • Alix • unknown
Heat 15 • comments 13 • last actor processor
@cody e @Jeremy G @BONNIE S This paid on 4/27/26 on check 00126721 Job A: Labor - $49.50 Job B: Labor - $66 Parts - $4.29 Job C: Labor - $49.50
Open claim
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
Alix
Dealer-blocked 3 • OEM-blocked 19 • processor-blocked 0 • ready-to-close 17
Hottest claim: 40555 • LIN 1025 • heat 55
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