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Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0.1h freshness
536 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
HomeClaim ExplorerEvidence RoomManufacturer Comparison
Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
2
Claims waiting on photos, docs, or dealer replies.
OEM blocked
18
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
13
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
2
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
18
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
13
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. LIN 1025 · 67/100
Risk pressure 170 • 67 claims • 410 comments
Closeout 50 • dealer response 87 • OEM friction 42 • processor 100
Escalation 76 • quality 35 • tone/compliance 64 • mismatch 100
Per 100 claims: ready 19.4 • dealer wait 3 • OEM wait 26.9 • escalation 4.5
13 dealer-tone flag claim(s), mostly coaching/audit candidates.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,758
Claim threads with processed comment intelligence attached.
Active last 7d
217
Claims with recent comment activity worth operator attention.
Escalation risk
30
Comment threads already signaling elevated conflict or pressure.
Ready to close
13
Threads that already look commercially done.
Approval discussions
2,219
Claims carrying approval-related conversation signals.
Denial / labor threads
1,685
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for selected filters • LIN 1025.
No matching raw comments found
This claim is not currently showing linked Dropbox comment rows in the live database.
Processed summary
40249
LIN 1025 • Alix • nucamp
Heat 65 • comments 53 • follow-ups 1 • blocker Ready to close
Last author processor • Alix Mongiat
@BONNIE S @cody e @Jeremy G This paid on check 1593279 for $906.01 Job A: Labor $16.50 Parts $2.60 Job B: Labor $33 Parts $77.98 (incorrect part replaced, see claim sheet notes) Job D: Labor $49.50 Parts $12.09 incorre
Open claim
40555
LIN 1025 • Alix • jayco
Heat 63 • comments 43 • follow-ups 1 • blocker Ready to close
Last author processor • Alix Mongiat
@cody e @Jeremy G @BONNIE S This paid on 7/20/2026 check 00132062 Job A: Labor $330 Parts $149.49 Job B: Labor $297 Parts $54.95 Job C: Labor $132 Parts $103.64 Job D: Labor $132 Parts $96.40 Job E: Labor $165 Parts $32
Open claim
40256
LIN 1025 • Alix • forest-river
Heat 57 • comments 47 • follow-ups 1 • blocker Ready to close
Last author processor • Alix Mongiat
@BONNIE S @cody e @Jeremy G 2692580 paid on check 3174266 for $58.39 for the part markup on Job E.
Open claim
40149
LIN 1025 • Alix • keystone
Heat 44 • comments 32 • follow-ups 2 • blocker Ready to close
Last author processor • Alix Mongiat
@BONNIE S C3926175 paid on check 1585360 for $444.29
Open claim
40932
LIN 1025 • Alix • keystone
Heat 43 • comments 31 • follow-ups 1 • blocker Ready to close
Last author processor • Alix Mongiat
@cody e @Jeremy G Job E paid on check 55162 on 8/14/26. I have no further information as the check went directly to you. Thanks.
Open claim
40144
LIN 1025 • Alix • nucamp
Heat 41 • comments 35 • follow-ups 2 • blocker Unknown blocker
Last author processor • Alix Mongiat
The part tested good. FYI.
Open claim
40250
LIN 1025 • Alix • forest-river
Heat 36 • comments 32 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
@cody e @BONNIE S 2644332 with the missing freight paid on check 3145072 for $113.84
Open claim
40236
LIN 1025 • Alix • keystone
Heat 34 • comments 30 • follow-ups 1 • blocker Ready to close
Last author processor • Alix Mongiat
@cody e @Jeremy G @BONNIE S This paid on check 1596130 for $1,178.28 total Job A - Labor $82.50 Part $6.50 Job C - Labor $49.50 Part $2.60 Job D: Labor $49.50 Part $2.60 Job E: Labor $33 Part $6.50 Job F: Labor $33 Job
Open claim
40247
LIN 1025 • Alix • forest-river
Heat 32 • comments 24 • follow-ups 0 • blocker Unknown blocker
Last author dealer_or_external • cody eagle
@Alix M @Jeremy G looks good
Open claim
40702
LIN 1025 • Alix • forest-river
Heat 32 • comments 22 • follow-ups 3 • blocker Unknown blocker
Last author processor • Alix Mongiat
@cody e @Jeremy G @Michael B I just heard back from FR, it sounds like they will not be debiting the amount from your account. The part tested good, but they are still paying it. I will upload the email stating this.
Open claim
40294
LIN 1025 • Alix • jayco
Heat 30 • comments 24 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
@BONNIE S @cody e This paid on 4/20/26 on check 00126278 Labor - $165 Parts - $868.19
Open claim
40277
LIN 1025 • Alix • jayco
Heat 25 • comments 23 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
@cody e @Jeremy G This paid on 8/10/26 on check 00133372 for $1,000.81
Open claim
40543
LIN 1025 • Alix • keystone
Heat 25 • comments 20 • follow-ups 0 • blocker Waiting on OEM
Last author processor • Stephanie Kendziorski
Job O is now approved for 2.0 hours. Copy of approval included.
Open claim
40634
LIN 1025 • Alix • forest-river
Heat 23 • comments 19 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
@cody e @Jeremy G @BONNIE S This paid on check 3189929 for $343.13 total Job A: Labor - $8.25 Parts $3.85 (part reduced to FR pricing) Job B: Labor - $82.50 Parts $6.79 Need to email FR as they took off the markup. Job
Open claim
39862
LIN 1025 • Alix • keystone
Heat 22 • comments 16 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
@BONNIE S @cody e @Jeremy G This paid on check 1593279 for $917.01 total Job A: Labor $16.50 Parts $374.61 Job B: Labor $247.50 Parts $162.90 Job C: Labor $82.50 Job D: Labor $33
Open claim
40481
LIN 1025 • Alix • forest-river
Heat 21 • comments 16 • follow-ups 0 • blocker Unknown blocker
Last author processor • Alix Mongiat
@Michael B @Chris B Has there been any movement/update on this one?
Open claim
40179
LIN 1025 • Alix • forest-river
Heat 20 • comments 16 • follow-ups 1 • blocker Unknown blocker
Last author dealer_or_external • BONNIE SEEMANN
ALIX, DO YOU RECEIVE THE CHECKS FROM FOREST RIVER & KEYSTONE?
Open claim
40568
LIN 1025 • Alix • dometic
Heat 19 • comments 15 • follow-ups 1 • blocker Waiting on OEM
Last author processor • Alix Mongiat
@cody e @Jeremy G @Michael B This was denied. Late submit. Work was done May 5th, we did not get the WO in dropbox until 6/26, it was not moved to ready to submit until 7/23. We only have 60 days to submit after work is
Open claim
40235
LIN 1025 • Alix • forest-river
Heat 17 • comments 15 • follow-ups 1 • blocker Ready to close
Last author processor • Alix Mongiat
@BONNIE S This paid on check 3129660 for $103.96
Open claim
40975
LIN 1025 • Alix • forest-river
Heat 17 • comments 13 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
@cody e @Jeremy G This paid on check 3205082 for a total of $1,536.49 Job A: Labor - $990 Parts - $14.76 Job B: Labor - $247.50 Parts - $6 Job D: Labor - $82.50 Parts - $195.73
Open claim
40601
LIN 1025 • Alix • keystone
Heat 17 • comments 11 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
@cody e @Jeremy G This paid on check 1608156 for $201.06 total Job A: denied Job B: denied due to information not being provided as requested. Job C: Labor $165 Part $36.06
Open claim
40755
LIN 1025 • Alix • forest-river
Heat 17 • comments 11 • follow-ups 1 • blocker Waiting on OEM
Last author processor • Alix Mongiat
@cody e @Jeremy G @JASON S Job A: approved for 0.5 hour - time requested is excessive for this repair Job B: approved for 1 hour to R&R the two decals - time requested is excessive for this job Job C: approved for 2 hou
Open claim
40972
LIN 1025 • Alix • jayco
Heat 17 • comments 9 • follow-ups 0 • blocker Unknown blocker
Last author processor • Alix Mongiat
Following up on this. Thank you.
Open claim
40320
LIN 1025 • Alix • forest-river
Heat 16 • comments 14 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
@cody e @Jeremy G This paid on check 3209617 for $217.50
Open claim
40485
LIN 1025 • Alix • jayco
Heat 16 • comments 12 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
@cody e @Jeremy G @BONNIE S This paid on 6/8/26 on check 00129457 for $791.64 total Labor - $165 Parts - $626.64
Open claim
39837
LIN 1025 • Alix • unknown
Heat 15 • comments 13 • follow-ups 1 • blocker Unknown blocker
Last author dealer_or_external • BONNIE SEEMANN
THANK YOU!!
Open claim
40424
LIN 1025 • Alix • jayco
Heat 15 • comments 13 • follow-ups 1 • blocker Ready to close
Last author processor • Alix Mongiat
@cody e @Jeremy G @BONNIE S This paid on 4/27/26 on check 00126721 Job A: Labor - $49.50 Job B: Labor - $66 Parts - $4.29 Job C: Labor - $49.50
Open claim
40367
LIN 1025 • Alix • jayco
Heat 15 • comments 11 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
@cody e @Jeremy G @BONNIE S This paid on 5/26/26 on check 00128580 for $525.22 total Job A: Labor $330 Parts $112.72 Job B: Labor $82.50
Open claim
40344
LIN 1025 • Alix • keystone
Heat 15 • comments 9 • follow-ups 1 • blocker Ready to close
Last author processor • Alix Mongiat
@cody e @Jeremy G @BONNIE S This paid on check 3148412 for $366.02 total Job A: Labor - $16.50 Parts - $78.72 (including freight) Job B: Labor - $33 Parts - $1.65 Job C: Labor - $8.25 Parts - $42.05 (including freight)
Open claim
40558
LIN 1025 • Alix • jayco
Heat 14 • comments 12 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
@cody e @Jeremy G @BONNIE S This paid on 6/1/26 on check 00129010 for $131.20 total Labor - $33 Parts - $98.20
Open claim
41018
LIN 1025 • Alix • jayco
Heat 14 • comments 12 • follow-ups 1 • blocker Ready to close
Last author processor • Alix Mongiat
@cody e @Jeremy G Job D paid on check 00133850 for $49.50 in labor
Open claim
39331
LIN 1025 • Alix • jayco
Heat 14 • comments 8 • follow-ups 1 • blocker Waiting on dealer
Last author processor • Alix Mongiat
@cody e @Jeremy G From Jayco/Vendor: per vendor please attach more photos showing the leak I have already added all photos and the video and they are still asking for more.
Open claim
40764
LIN 1025 • Alix • jayco
Heat 14 • comments 6 • follow-ups 0 • blocker Unknown blocker
Last author processor • Alix Mongiat
Following up on this.
Open claim
40155
LIN 1025 • Alix • keystone
Heat 13 • comments 13 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
@cody e @Jeremy G @BONNIE S This paid on check 1596130 for $393.50 total Job A: Labor $49.50 Part $39.14 Job B: Labor $16.50 Part $2.15 Job C: Labor $49.50 Part $14.27 Job D: Labor $82.50 Part $6.50 Job E: Labor $99 Pa
Open claim
40255
LIN 1025 • Alix • keystone
Heat 13 • comments 13 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
@BONNIE S @cody e @Jeremy G This paid on check 1593279 for $397.47 total Job A: Labor $33 Job B: denied Job C/D: Labor $82.50 Parts $6.50 Job E: Labor $82.50 Parts $31.47 Job F: Labor $82.50 Job G: Labor $33 Parts $6.50
Open claim
40259
LIN 1025 • Alix • keystone
Heat 13 • comments 13 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
@cody e @Jeremy G This paid on check 1593279 for $667.06 total Job A: Labor $214.50 Parts: $8.67 Job B: Labor $82.50 Parts $3.90 Job C: Labor $33 Parts $6.50 Job D: denied Job E: Labor $49.50 Parts $6.50 Job F: Labor $
Open claim
40280
LIN 1025 • Alix • keystone
Heat 13 • comments 9 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
@cody e @Jeremy G @BONNIE S This paid on check 1590625 for $69.06 Labor - $33 Parts - $36.06 including freight
Open claim
40594
LIN 1025 • Alix • keystone
Heat 13 • comments 9 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
@cody e @Jeremy G @BONNIE S This paid on check 1608156 for $443.43 total Job D: labor $82.50 Parts $109.98 Job E: labor $82.50 Parts $2.15 Job F: labor $82.50 Job H: labor $82.50 Parts $1.30
Open claim
40640
LIN 1025 • Alix • jayco
Heat 12 • comments 12 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
@cody e @Jeremy G This claim paid on 8/24/26 on check 00134321 Job A: Labor $82.50 Job C: Labor $82.50 Parts $3.90
Open claim
40884
LIN 1025 • Alix • keystone
Heat 12 • comments 12 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
@cody e @Jeremy G This paid on check 1610718 for $136.49
Open claim
40417
LIN 1025 • Alix • keystone
Heat 12 • comments 10 • follow-ups 0 • blocker Waiting on OEM
Last author processor • Alix Mongiat
@cody e @Jeremy G @Michael B This was denied due to no response.
Open claim
40598
LIN 1025 • Alix • keystone
Heat 12 • comments 10 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
@cody e @Jeremy G @BONNIE S This paid on check 1605570 for $1,058.81 Job A-C: Labor $165 Job D: Labor $66 Job E: Labor $742.50 Parts $9.69 Job F: Labor $33 Job G: Labor $33 Parts $9.62
Open claim
40942
LIN 1025 • Alix • keystone
Heat 12 • comments 8 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
@cody e @Jeremy G @BONNIE S This paid on check 1605570 for $565.75 Job A: Labor $412.50 Parts $96.34 Job B: Labor $16.50 Parts $4.81 Job C: Labor $33 Parts $2.60
Open claim
40262
LIN 1025 • Alix • keystone
Heat 11 • comments 11 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
@cody e @Jeremy G @BONNIE S This paid on check 1590625 for $919.45 total Job A: Labor - $82.50 Parts - $66.37 Job B: Labor - $660 Job C: Labor - $16.50 Parts - $2.91 Job D: Labor - $82.50 Parts - $8.67
Open claim
40500
LIN 1025 • Alix • keystone
Heat 11 • comments 9 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
@cody e @Jeremy G @BONNIE S This paid on check 1596130 for $551.66 Labor $132 Parts $419.66
Open claim
40891
LIN 1025 • Alix • jayco
Heat 11 • comments 9 • follow-ups 1 • blocker Unknown blocker
Last author processor • Alix Mongiat
This was all declined- late submit.
Open claim
40977
LIN 1025 • Alix • keystone
Heat 11 • comments 9 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
@cody e @Jeremy G @BONNIE S This paid on check 1608156 for $268.47 Labor - $247.50 Parts - $20.97
Open claim
40278
LIN 1025 • Alix • keystone
Heat 11 • comments 7 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
@cody e @Jeremy G @BONNIE S This paid on check 1590625 for $69.06 Labor - $33 Parts - $36.06 (including freight)
Open claim
40825
LIN 1025 • Alix • jayco
Heat 10 • comments 8 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
@cody e @BONNIE S @Jeremy G @Stephanie K This paid on 6/22/26 on check 00130348 Labor - $288.75 Parts - $42.63
Open claim
40193
LIN 1025 • Alix • keystone
Heat 10 • comments 6 • follow-ups 2 • blocker Unknown blocker
Last author processor • Alix Mongiat
@cody e Sounds good. I only knew of bonnie needing to be tagged so she can do her thing, I will be sure to tag you moving forward.
Open claim
40538
LIN 1025 • Alix • keystone
Heat 9 • comments 9 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
@cody e @Jeremy G @BONNIE S This paid on check 1596130 for $165 (labor no parts)
Open claim
39285
LIN 1025 • Alix • keystone
Heat 8 • comments 8 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
@BONNIE S @cody e @Jeremy G This paid on check 1593279 for the following: Job A: Labor $165, Parts $28.44 Job B: Labor $82.50, Parts $6.50
Open claim
41231
LIN 1025 • Alix • jayco
Heat 8 • comments 6 • follow-ups 0 • blocker Waiting on OEM
Last author processor • Alix Mongiat
@Jeremy G @cody e @JASON S Job A: approved for 2 hours to replace the table top Job B: approved for 0.5 hour to replace recliner heading pad JAYCO P# 0343833
Open claim
40945
LIN 1025 • Alix • unknown
Heat 8 • comments 4 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
@cody e @Jeremy G @BONNIE S This paid on 7/6/26 on check 00131249 for $39.99 Labor - $16.50 Part - $23.49
Open claim
39334
LIN 1025 • Alix • jayco
Heat 7 • comments 7 • follow-ups 0 • blocker Waiting on OEM
Last author processor • Alix Mongiat
@cody e @Jeremy G This has been approved since April, has this work been completed? Thanks!
Open claim
39636
LIN 1025 • Alix • unknown
Heat 7 • comments 7 • follow-ups 0 • blocker Unknown blocker
Last author dealer_or_external • cody eagle
Closed
Open claim
40326
LIN 1025 • Alix • keystone
Heat 7 • comments 7 • follow-ups 0 • blocker Waiting on OEM
Last author processor • Alix Mongiat
@cody e @Jeremy G This has been approved for 1 hour.
Open claim
40464
LIN 1025 • Alix • forest-river
Heat 7 • comments 7 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
@BONNIE S @cody e @Jeremy G This paid on check 3157601 for $33
Open claim
40616
LIN 1025 • Alix • keystone
Heat 7 • comments 7 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
@cody e @Jeremy G @BONNIE S This paid on check 1605570 for $49.50
Open claim
40772
LIN 1025 • Alix • forest-river
Heat 7 • comments 7 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
@cody e @Jeremy G @BONNIE S This paid on check 3174266 for $132 total Job B: labor - $49.50 Job C: labor - $82.50
Open claim
40859
LIN 1025 • Alix • jayco
Heat 7 • comments 7 • follow-ups 0 • blocker Waiting on OEM
Last author processor • Alix Mongiat
@Jeremy G How much time did it take to fix the screen then? We didn't have approval on this yet, but they should approve fixing since that's what the recommended. I will get this approved once I know how long it took to
Open claim
40870
LIN 1025 • Alix • jayco
Heat 7 • comments 7 • follow-ups 0 • blocker Unknown blocker
Last author processor • Alix Mongiat
Was this done? I don't see photos of the new regulator in this folder.
Open claim
40948
LIN 1025 • Alix • jayco
Heat 7 • comments 7 • follow-ups 0 • blocker Unknown blocker
Last author processor • Alix Mongiat
I have emailed Jayco. I will keep you posted.
Open claim
40967
LIN 1025 • Alix • keystone
Heat 7 • comments 7 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
@Stephanie K @cody e @Jeremy G @BONNIE S This paid on check 1602935 for $49.50 (all labor)
Open claim
41090
LIN 1025 • Alix • jayco
Heat 7 • comments 7 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
@cody e @Jeremy G @BONNIE S This paid on 7/27/2026 on check 00132482 for $33
Open claim
41064
LIN 1025 • Alix • keystone
Heat 7 • comments 5 • follow-ups 0 • blocker Unknown blocker
Last author processor • Alix Mongiat
@cody e @Jeremy G @Michael B Following up on this again. This was originally uploaded on 6/30 with questions that we never recieved answers to. Then it was uploaded as a duplicate on 7/23 and we still have the same quest
Open claim
39578
LIN 1025 • Alix • forest-river
Heat 6 • comments 6 • follow-ups 0 • blocker Unknown blocker
Last author processor • Alix Mongiat
@BONNIE S This is how you know what payment goes with what work order. Let me know if you have any questions.
Open claim
39861
LIN 1025 • Alix • keystone
Heat 6 • comments 6 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
@Stephanie K @cody e @Jeremy G @BONNIE S This paid on check 1602935 for $196.56 total Job A - denied Job B - labor $33 part $3.90 Job C- labor $165 Job D - labor $16.50 *Late claim reduction - $21.84
Open claim
40422
LIN 1025 • Alix • jayco
Heat 6 • comments 6 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
@cody e @BONNIE S This paid on 5/4/26 on check 00127197 for $527.18
Open claim
40438
LIN 1025 • Alix • keystone
Heat 6 • comments 6 • follow-ups 0 • blocker Unknown blocker
Last author dealer_or_external • JASON SWENSON
NOT COMPLETED I STILL HAVE THIS DECAL.
Open claim
40477
LIN 1025 • Alix • jayco
Heat 6 • comments 6 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
@cody e @Jeremy G @BONNIE S This paid on 5/11/26 on check 00127662 for $115.50 of labor
Open claim
40635
LIN 1025 • Alix • forest-river
Heat 6 • comments 6 • follow-ups 0 • blocker Waiting on OEM
Last author processor • Alix Mongiat
PA 2716097 is still approved for remote line. Just need the invoice if this is done and moved to ready to submit.
Open claim
40646
LIN 1025 • Alix • forest-river
Heat 6 • comments 6 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
@cody e @Jeremy G @BONNIE S This paid on check 3186247 for $121.28 Labor - $115.50 Part- $5.78
Open claim
41011
LIN 1025 • Alix • forest-river
Heat 6 • comments 6 • follow-ups 0 • blocker Unknown blocker
Last author processor • Alix Mongiat
Sounds good. Thank you!
Open claim
40281
LIN 1025 • Alix • keystone
Heat 6 • comments 4 • follow-ups 0 • blocker Waiting on OEM
Last author processor • Alix Mongiat
@cody e @Jeremy G @JASON S This work order has been approved since March, is the work completed? If so, please move to Ready to submit and upload the invoices. Thanks!
Open claim
40189
LIN 1025 • Alix • keystone
Heat 5 • comments 5 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
@cody e @Jeremy G @BONNIE S This paid on check 1590625 for $217.10 Labor - $214.50 Parts - $2.60
Open claim
40446
LIN 1025 • Alix • forest-river
Heat 5 • comments 5 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
@cody e @BONNIE S This paid on check 3152821 for $33
Open claim
40456
LIN 1025 • Alix • forest-river
Heat 5 • comments 5 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
@cody e @BONNIE S @Jeremy G This paid on check 3157601 for $33
Open claim
40595
LIN 1025 • Alix • keystone
Heat 5 • comments 5 • follow-ups 0 • blocker Unknown blocker
Last author processor • Alix Mongiat
@cody e @Jeremy G @JASON S Is this work completed? It appears to be closed in the system. Please move to ready to submit if so and upload the invoices. Thanks.
Open claim
40659
LIN 1025 • Alix • forest-river
Heat 5 • comments 5 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
@cody e @Jeremy G @BONNIE S This paid on check 3186247 for $504.09 total Job A- Labor $82.50 Job B- Labor $49.50 Parts $2.48 Job C- Labor $214.50 Job D- Labor $49.50 Part $2.48 Job E- Labor $82.
Open claim
40668
LIN 1025 • Alix • forest-river
Heat 5 • comments 5 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
@cody e @Jeremy G @BONNIE S This paid on check 3169112 for $398.48 total. Labor - $379.50 Parts - $18.98
Open claim
40848
LIN 1025 • Alix • keystone
Heat 5 • comments 5 • follow-ups 0 • blocker Unknown blocker
Last author dealer_or_external • JASON SWENSON
BOARD ORDERED KEYSTONE ORDER140075
Open claim
40968
LIN 1025 • Alix • unknown
Heat 5 • comments 5 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
@cody e @Jeremy G @BONNIE S This paid on 7/6/26 on check 00131249 for $49.50 (all labor)
Open claim
40951
LIN 1025 • Alix • forest-river
Heat 5 • comments 3 • follow-ups 0 • blocker Waiting on OEM
Last author processor • Alix Mongiat
PA 2758897 automatically authorized to replace the fender skirt for 0.3 hours. @JASON S you can order the part.
Open claim
40332
LIN 1025 • Alix • forest-river
Heat 4 • comments 4 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
@BONNIE S @cody e This paid on check 3141288 for $33
Open claim
40651
LIN 1025 • Alix • keystone
Heat 4 • comments 4 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
@cody e @Jeremy G @BONNIE S This paid on check 1596130 for $392.50 Labor: $379.50 Parts: $13
Open claim
40666
LIN 1025 • Alix • keystone
Heat 4 • comments 4 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
@cody e @Jeremy G @BONNIE S This paid on check 1596130 for $57.30 Labor: $49.50 Parts: $7.80
Open claim
40744
LIN 1025 • Alix • forest-river
Heat 4 • comments 4 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
@Stephanie K @cody e @Jeremy G @BONNIE S This paid on check 3186247 for $181.50 total Job A- Labor $33 Job B- Labor $82.50 Job C- Labor $33 Job D- Labor $33
Open claim
40766
LIN 1025 • Alix • keystone
Heat 4 • comments 4 • follow-ups 0 • blocker Waiting on OEM
Last author processor • Alix Mongiat
@cody e @Jeremy G @Heidi H Keystone is keeping all of this denied.
Open claim
38490
LIN 1025 • Alix • jayco
Heat 3 • comments 3 • follow-ups 0 • blocker Waiting on OEM
Last author processor • Heidi Huntley
Hello all @cody e @Jeremy G this repair order needs some details in order for us to get it handled. Please review Alix's note above and get us the requested information so we can get things authorized for you.
Open claim
39960
LIN 1025 • Alix • keystone
Heat 3 • comments 3 • follow-ups 0 • blocker Unknown blocker
Last author processor • Alix Mongiat
Thank you. No worries, if you ever have questions about a PA, just reach out.
Open claim
40292
LIN 1025 • Alix • keystone
Heat 3 • comments 3 • follow-ups 0 • blocker Waiting on OEM
Last author processor • Alix Mongiat
Is this completed as this has been approved since April. If so, please move to ready to submit and upload the invoices. Thanks!
Open claim
40818
LIN 1025 • Alix • jayco
Heat 3 • comments 3 • follow-ups 0 • blocker Waiting on OEM
Last author processor • Alix Mongiat
@cody e @Jeremy G @JASON S Job A: approved for 0.25 to replace frame Job B: approved for 0.2 hour to replace awning led light strip
Open claim
40877
LIN 1025 • Alix • keystone
Heat 3 • comments 3 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
@cody e @Jeremy G @BONNIE S This paid on check 1605570 for $167.60 Job D: Labor $49.50 Job E: Labor $82.50 Parts $2.60 Job G: Labor $33
Open claim
40925
LIN 1025 • Alix • forest-river
Heat 3 • comments 3 • follow-ups 0 • blocker Waiting on OEM
Last author processor • Alix Mongiat
Job E has been approved for 0.6 hours now.
Open claim
41103
LIN 1025 • Alix • unknown
Heat 3 • comments 3 • follow-ups 0 • blocker Unknown blocker
Last author processor • Alix Mongiat
Even with the separate 2-year warranty on the water heater, this is out of warranty as of 5/23.
Open claim
41118
LIN 1025 • Alix • jayco
Heat 3 • comments 3 • follow-ups 0 • blocker Waiting on OEM
Last author processor • Alix Mongiat
@cody e @Jeremy G @JASON S Job A: approved for 0.3 hour to adjust door latch Job B: approved for 1 hour to replace the steps
Open claim
41132
LIN 1025 • Alix • keystone
Heat 3 • comments 3 • follow-ups 0 • blocker Waiting on OEM
Last author processor • Alix Mongiat
@Jeremy G @cody e @JASON S Job B: approved for 2 hours to R&R converter *Part return required. Model+serial #s / vendor tags from complete component / vendor markings required. Job C: approved for 2 hours to replace sh
Open claim
41034
LIN 1025 • Alix • keystone
Heat 3 • comments 1 • follow-ups 0 • blocker Waiting on dealer
Last author processor • Alix Mongiat
@cody e @Jeremy G Please upload photos of concerns. There is only one photo of a screen in Tekion.
Open claim
40600
LIN 1025 • Alix • keystone
Heat 2 • comments 2 • follow-ups 0 • blocker Waiting on OEM
Last author processor • Stephanie Kendziorski
@cody e @Jeremy G Job A - approved 3.0 hours Job B - denied - no manufacturer defect Job C - approved 1.0 hour
Open claim
40869
LIN 1025 • Alix • unknown
Heat 2 • comments 2 • follow-ups 0 • blocker Unknown blocker
Last author processor • Alix Mongiat
@Heidi H
Open claim
40966
LIN 1025 • Alix • jayco
Heat 2 • comments 2 • follow-ups 0 • blocker Unknown blocker
Last author processor • Alix Mongiat
Following up on this.
Open claim
41154
LIN 1025 • Alix • forest-river
Heat 2 • comments 2 • follow-ups 0 • blocker Unknown blocker
Last author processor • Alix Mongiat
This appears to be completed in Tekion. Please move to Ready to Submit and upload the invoice. Thanks.
Open claim
Jayco
LIN 1025 • Alix • jayco
Heat 2 • comments 2 • follow-ups 0 • blocker Waiting on OEM
Last author processor • Stephanie Kendziorski
@cody e @Jeremy G For line B you were authorized .4 hours to replace the door, but there is no part billed out. Are you doing that repair at a later time and just need A and C claimed right now? @Alix M
Open claim
128580
LIN 1025 • Alix • jayco
Heat 1 • comments 1 • follow-ups 0 • blocker Unknown blocker
Last author processor • Stephanie Kendziorski
done
Open claim
129010
LIN 1025 • Alix • jayco
Heat 1 • comments 1 • follow-ups 0 • blocker Unknown blocker
Last author processor • Stephanie Kendziorski
done
Open claim
129457
LIN 1025 • Alix • jayco
Heat 1 • comments 1 • follow-ups 0 • blocker Unknown blocker
Last author processor • Stephanie Kendziorski
done
Open claim
130348
LIN 1025 • Alix • jayco
Heat 1 • comments 1 • follow-ups 0 • blocker Unknown blocker
Last author processor • Stephanie Kendziorski
done
Open claim
130814
LIN 1025 • Alix • jayco
Heat 1 • comments 1 • follow-ups 0 • blocker Unknown blocker
Last author processor • Stephanie Kendziorski
done
Open claim
132062
LIN 1025 • Alix • jayco
Heat 1 • comments 1 • follow-ups 0 • blocker Unknown blocker
Last author processor • Stephanie Kendziorski
done
Open claim
132482
LIN 1025 • Alix • jayco
Heat 1 • comments 1 • follow-ups 0 • blocker Unknown blocker
Last author processor • Stephanie Kendziorski
done
Open claim
1585360
LIN 1025 • Alix • keystone
Heat 1 • comments 1 • follow-ups 0 • blocker Unknown blocker
Last author processor • Stephanie Kendziorski
Done. Can't read dollar amounts.
Open claim
1590625
LIN 1025 • Alix • keystone
Heat 1 • comments 1 • follow-ups 0 • blocker Unknown blocker
Last author processor • Stephanie Kendziorski
done
Open claim
1593279
LIN 1025 • Alix • keystone
Heat 1 • comments 1 • follow-ups 0 • blocker Unknown blocker
Last author processor • Stephanie Kendziorski
done, can't tell if check issue date is 5/12 or 5/13
Open claim
1596130
LIN 1025 • Alix • keystone
Heat 1 • comments 1 • follow-ups 0 • blocker Unknown blocker
Last author processor • Stephanie Kendziorski
done
Open claim
1602935
LIN 1025 • Alix • keystone
Heat 1 • comments 1 • follow-ups 0 • blocker Unknown blocker
Last author processor • Stephanie Kendziorski
done
Open claim
1605570
LIN 1025 • Alix • keystone
Heat 1 • comments 1 • follow-ups 0 • blocker Unknown blocker
Last author processor • Stephanie Kendziorski
done
Open claim
3141288
LIN 1025 • Alix • forest-river
Heat 1 • comments 1 • follow-ups 0 • blocker Unknown blocker
Last author processor • Stephanie Kendziorski
done
Open claim
3145072
LIN 1025 • Alix • forest-river
Heat 1 • comments 1 • follow-ups 0 • blocker Unknown blocker
Last author processor • Stephanie Kendziorski
done
Open claim
3148412
LIN 1025 • Alix • forest-river
Heat 1 • comments 1 • follow-ups 0 • blocker Unknown blocker
Last author processor • Stephanie Kendziorski
done
Open claim
3152821
LIN 1025 • Alix • forest-river
Heat 1 • comments 1 • follow-ups 0 • blocker Unknown blocker
Last author processor • Stephanie Kendziorski
done
Open claim
3157601
LIN 1025 • Alix • forest-river
Heat 1 • comments 1 • follow-ups 0 • blocker Unknown blocker
Last author processor • Stephanie Kendziorski
done
Open claim
3166531
LIN 1025 • Alix • forest-river
Heat 1 • comments 1 • follow-ups 0 • blocker Unknown blocker
Last author processor • Stephanie Kendziorski
done
Open claim
3169112
LIN 1025 • Alix • forest-river
Heat 1 • comments 1 • follow-ups 0 • blocker Unknown blocker
Last author processor • Stephanie Kendziorski
done
Open claim
3174266
LIN 1025 • Alix • forest-river
Heat 1 • comments 1 • follow-ups 0 • blocker Unknown blocker
Last author processor • Stephanie Kendziorski
done
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. LIN 1025 · 67/100
Risk pressure 170 • 67 claims • 410 comments
Closeout 50 • dealer response 87 • OEM friction 42 • processor 100
Escalation 76 • quality 35 • tone/compliance 64 • mismatch 100
Per 100 claims: ready 19.4 • dealer wait 3 • OEM wait 26.9 • escalation 4.5
13 dealer-tone flag claim(s), mostly coaching/audit candidates.
Waiting on dealer
2
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
18
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
13
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

40932
LIN 1025 • Alix • keystone
Heat 43 • comments 31 • blocker Ready to close
@cody e @Jeremy G Job E paid on check 55162 on 8/14/26. I have no further information as the check went directly to you. Thanks.
Open claim
41018
LIN 1025 • Alix • jayco
Heat 14 • comments 12 • blocker Ready to close
@cody e @Jeremy G Job D paid on check 00133850 for $49.50 in labor
Open claim
40640
LIN 1025 • Alix • jayco
Heat 12 • comments 12 • blocker Ready to close
@cody e @Jeremy G This claim paid on 8/24/26 on check 00134321 Job A: Labor $82.50 Job C: Labor $82.50 Parts $3.90
Open claim
40417
LIN 1025 • Alix • keystone
Heat 12 • comments 10 • blocker Waiting on OEM
@cody e @Jeremy G @Michael B This was denied due to no response.
Open claim
40891
LIN 1025 • Alix • jayco
Heat 11 • comments 9 • blocker Unknown blocker
This was all declined- late submit.
Open claim

Escalation risk

40702
LIN 1025 • Alix • forest-river
Heat 32 • last author processor • blocker Unknown blocker
@cody e @Jeremy G @Michael B I just heard back from FR, it sounds like they will not be debiting the amount from your account. The part tested good, but they are still paying it. I will upload the email stating this.
Open claim
40543
LIN 1025 • Alix • keystone
Heat 25 • last author processor • blocker Waiting on OEM
Job O is now approved for 2.0 hours. Copy of approval included.
Open claim
40481
LIN 1025 • Alix • forest-river
Heat 21 • last author processor • blocker Unknown blocker
@Michael B @Chris B Has there been any movement/update on this one?
Open claim

Waiting on dealer

39331
LIN 1025 • Alix • jayco
Heat 14 • comments 8 • last actor processor
@cody e @Jeremy G From Jayco/Vendor: per vendor please attach more photos showing the leak I have already added all photos and the video and they are still asking for more.
Open claim
41034
LIN 1025 • Alix • keystone
Heat 3 • comments 1 • last actor processor
@cody e @Jeremy G Please upload photos of concerns. There is only one photo of a screen in Tekion.
Open claim

Waiting on OEM

40543
LIN 1025 • Alix • keystone
Heat 25 • comments 20 • last actor processor
Job O is now approved for 2.0 hours. Copy of approval included.
Open claim
40568
LIN 1025 • Alix • dometic
Heat 19 • comments 15 • last actor processor
@cody e @Jeremy G @Michael B This was denied. Late submit. Work was done May 5th, we did not get the WO in dropbox until 6/26, it was not moved to ready to submit until 7/23. We only have 60 days to submit after work is
Open claim
40755
LIN 1025 • Alix • forest-river
Heat 17 • comments 11 • last actor processor
@cody e @Jeremy G @JASON S Job A: approved for 0.5 hour - time requested is excessive for this repair Job B: approved for 1 hour to R&R the two decals - time requested is excessive for this job Job C: approved for 2 hou
Open claim
41231
LIN 1025 • Alix • jayco
Heat 8 • comments 6 • last actor processor
@Jeremy G @cody e @JASON S Job A: approved for 2 hours to replace the table top Job B: approved for 0.5 hour to replace recliner heading pad JAYCO P# 0343833
Open claim
39334
LIN 1025 • Alix • jayco
Heat 7 • comments 7 • last actor processor
@cody e @Jeremy G This has been approved since April, has this work been completed? Thanks!
Open claim

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

41018
LIN 1025 • Alix • jayco
Heat 14 • comments 12 • last actor processor
@cody e @Jeremy G Job D paid on check 00133850 for $49.50 in labor
Open claim
40256
LIN 1025 • Alix • forest-river
Heat 57 • comments 47 • last actor processor
@BONNIE S @cody e @Jeremy G 2692580 paid on check 3174266 for $58.39 for the part markup on Job E.
Open claim
40236
LIN 1025 • Alix • keystone
Heat 34 • comments 30 • last actor processor
@cody e @Jeremy G @BONNIE S This paid on check 1596130 for $1,178.28 total Job A - Labor $82.50 Part $6.50 Job C - Labor $49.50 Part $2.60 Job D: Labor $49.50 Part $2.60 Job E: Labor $33 Part $6.50 Job F: Labor $33 Job
Open claim
40277
LIN 1025 • Alix • jayco
Heat 25 • comments 23 • last actor processor
@cody e @Jeremy G This paid on 8/10/26 on check 00133372 for $1,000.81
Open claim
40485
LIN 1025 • Alix • jayco
Heat 16 • comments 12 • last actor processor
@cody e @Jeremy G @BONNIE S This paid on 6/8/26 on check 00129457 for $791.64 total Labor - $165 Parts - $626.64
Open claim
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
Alix
Dealer-blocked 2 • OEM-blocked 18 • processor-blocked 0 • ready-to-close 13
Hottest claim: 40256 • LIN 1025 • heat 57
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