Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
Communications intelligence
Thread evidence before folder browsing.
Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer blocked
2
Claims waiting on photos, docs, or dealer replies.
OEM blocked
37
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
2
Dealer responded, but processor-side next move is still open.
Ready to close
35
Commercially done claims that should get cleared out.
Operator triage
Start with blocker ownership.
Waiting on dealer
2
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
37
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
2
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
35
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard
Rank comments by dealer performance.
Selection
Communications intelligence
Evidence threads
Focused evidence thread
Dealer comment scorecard
Hottest active conversations
Escalation risk
Waiting on dealer
Waiting on OEM
Waiting on processor
Ready to close