Claim explorer / evidence thread
Claim 26982
TRI 1202 • Ashlee • Ready To Submit • dutchman
risk 0.35
deadline Approaching deadline
images 1
matched 0
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
71d elapsed • 0d remaining
Analyzed
Approaching deadline
71d elapsed • 0d remaining
Awaiting OEM
Upcoming statutory deadline
71d elapsed • 0d remaining
Auto-Approved
Upcoming statutory deadline
71d elapsed • 0d remaining
Payment Due
Upcoming statutory deadline
71d elapsed • 0d remaining
Escalation Eligible
Upcoming statutory deadline
71d elapsed • 0d remaining
Resolved
Upcoming statutory deadline
71d elapsed • 0d remaining
AI Claim Analysis
Estimated Recovery Amount
Pending payment match
What this claim may still be worth based on current evidence.
Compliance Score
65/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
1
No flagged violation label yet — keep reviewing payment and document evidence
Missing Items
0
missing_unit_id_photo
Deadline Status
Approaching deadline
71 days open in the visible workflow.
Recommended Action
Upload Missing Documents
This is the fastest next move from the current workflow stage.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
25
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Condensed packet watch
Close to a bulky packet. Trim, paginate, and preflight before escalation.
Chronology
Ready to order
Visible span: Apr 23, 2026, 3:33 PM to Jun 20, 2026, 2:56 AM.
Indexed evidence
19 docs / 4 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
71 days open in the visible workflow; risk score 0.35.
Claim Summary
Evidence summary
images=1; damage=0; unit=0; parts=0; doc=0; gaps=missing_unit_id_photo • Unit 2026 Dutchman • VIN 4YDTATR26T8920167
Path
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/6- Ready To Submit/Dutchman/26982/COMPLETED WO.pdf
Timeline
First seen Apr 23, 2026, 3:33 PM • last seen Jun 20, 2026, 2:56 AM
Evidence flags
missing unit id photo
Comment Intelligence
Thread depth
15 indexed side comments on this claim.
Latest visible thread signal
Jul 1, 2026, 11:09 AM • dealer_or_external • Part is in the bay and ready for UPS pick up. Will probably leave tomorrow.
Role mix
Dealer 0 • OEM 0 • Processor 7
Decision cues
Denial signals 0 • info / missing-doc asks 6 • approval signals 3
Best move
Work missing-doc or reply asks first from the thread.
Quick Actions
Back to search results
Run the same search again.
Open focused evidence thread
Jump straight into Dropbox side comments, notes, and support documents.
Open claim explorer
Return to the main recovery queue view.
Open evidence room
See the quick-rule cards first, then open the legal basis only if needed.
Claim Lines
No claim lines loaded
Evidence Thread
Ashlee Olsen
processor • Apr 14, 2026, 11:56 AM
@Stephanie D WO26982 Good morning! Can you upload pictures for job 3 & 4 please?
Stephanie Davis
dealer_or_external • Apr 14, 2026, 5:03 PM
@Ashlee O I have the corrected wo added now. Sorry!
Ashlee Olsen
processor • Apr 14, 2026, 5:45 PM
submitted PREAUTH97483
Ashlee Olsen
processor • Apr 15, 2026, 11:38 AM
approved .5
Stephanie Davis
dealer_or_external • Apr 15, 2026, 3:55 PM
@Tessa C Approved to order green led light strip for the other side of the patio. This will match the other light strip that we already have in stock for this customer
Tessa Coffey
dealer_or_external • Apr 17, 2026, 2:36 PM
@Stephanie D ON ORDER 17930
Tessa Coffey
dealer_or_external • Apr 28, 2026, 10:42 AM
@Stephanie D LIGHT STRIP ARRIVED. WE NEED TECH TO HOOK UP TO A BATTERY TO ENSURE THAT IT WORKS AND IS THE CORRECT COLOR
Stephanie Davis
dealer_or_external • Apr 28, 2026, 12:46 PM
in service folder to be checked and then we will contact customer
Stephanie Davis
dealer_or_external • Jun 19, 2026, 4:38 PM
@Ashlee O Ok girl, this is going to be a fight maybe!
Recap for this is, on original folder number 26181 they shorted us 367.02. This was from part not returned. So come to find out they sent the wrong color LED strip to begin with. They sent green the customers lights are blue! So, we opened this claim (folder 26982) to try again, it was approved and the work is done. I do have the light strip to send back if they request it, I did not see that on this one. But here is where it is going to get tricky (if it's not already)! They owe us for the incorrect light they sent the first time and the shipping. I called Keystone about this, and I have the phone call attached for proof. I was told to just attach the first LED light and shipping on this claim. If you have any questions please call, this is another mess!!! Point being we order the correct light the first time and THEY sent the wrong one and they owe us for that one as well as the correct one! :)
Ashlee Olsen
processor • Jun 19, 2026, 6:05 PM
Haha, what a story! Thanks for the info. I submitted this, we'll see what happens! Thanks again!
Ashlee Olsen
processor • Jun 19, 2026, 6:05 PM
submitted CLAIM122169
Ashlee Olsen
processor • Jun 22, 2026, 4:54 PM
@Stephanie D WO 26982 Keystone feedback: Pending parts return
Ashlee Olsen
processor • Jun 26, 2026, 1:22 PM
@Stephanie D just a reminder on this one!
Stephanie Davis
dealer_or_external • Jun 26, 2026, 4:45 PM
Thank you!
Stephanie Davis
dealer_or_external • Jul 1, 2026, 11:09 AM
Part is in the bay and ready for UPS pick up. Will probably leave tomorrow.
Claim Files
COMPLETED WO.pdf
pdf • Jun 19, 2026, 4:26 PM • 404,723 bytes
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/6- Ready To Submit/Dutchman/26982/COMPLETED WO.pdf
COMPLETED WO.pdf
pdf • Jun 19, 2026, 4:26 PM • 404,723 bytes
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Dutchman/26982/COMPLETED WO.pdf
COMPLETED WO.pdf
pdf • Jun 19, 2026, 4:26 PM • 404,723 bytes
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/5- Pre-Authorizations Approved- TRI/Dutchman/26982/COMPLETED WO.pdf
COMPLETED WO.pdf
pdf • Jun 19, 2026, 4:26 PM • 404,723 bytes
/home/openclaw/nas/Dropbox/TRI 1202/6- Ready To Submit/Dutchman/26982/COMPLETED WO.pdf
PHONE CALL FOR WRONG PART AND SHP ON PREV CLAIM.wav
wav • Jun 19, 2026, 4:18 PM • 11,038,124 bytes
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/6- Ready To Submit/Dutchman/26982/PHONE CALL FOR WRONG PART AND SHP ON PREV CLAIM.wav
PHONE CALL FOR WRONG PART AND SHP ON PREV CLAIM.wav
wav • Jun 19, 2026, 4:18 PM • 11,038,124 bytes
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Dutchman/26982/PHONE CALL FOR WRONG PART AND SHP ON PREV CLAIM.wav
PHONE CALL FOR WRONG PART AND SHP ON PREV CLAIM.wav
wav • Jun 19, 2026, 4:18 PM • 11,038,124 bytes
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/5- Pre-Authorizations Approved- TRI/Dutchman/26982/PHONE CALL FOR WRONG PART AND SHP ON PREV CLAIM.wav
PA.pdf
pdf • Apr 15, 2026, 11:39 AM • 219,368 bytes
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/6- Ready To Submit/Dutchman/26982/PA.pdf
PA.pdf
pdf • Apr 15, 2026, 11:39 AM • 219,368 bytes
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/5- Pre-Authorizations Approved- TRI/Dutchman/26982/PA.pdf
PA.pdf
pdf • Apr 15, 2026, 11:39 AM • 219,368 bytes
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Dutchman/26982/PA.pdf
PA.pdf
pdf • Apr 15, 2026, 11:39 AM • 219,368 bytes
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Dutchman/26982/PA.pdf
corrected wo.pdf
pdf • Apr 14, 2026, 5:01 PM • 390,076 bytes
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/6- Ready To Submit/Dutchman/26982/corrected wo.pdf
corrected wo.pdf
pdf • Apr 14, 2026, 5:01 PM • 390,076 bytes
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/5- Pre-Authorizations Approved- TRI/Dutchman/26982/corrected wo.pdf
corrected wo.pdf
pdf • Apr 14, 2026, 5:01 PM • 390,076 bytes
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Dutchman/26982/corrected wo.pdf
corrected wo.pdf
pdf • Apr 14, 2026, 5:01 PM • 390,076 bytes
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Dutchman/26982/corrected wo.pdf
WO.pdf
pdf • Apr 14, 2026, 11:16 AM • 416,000 bytes
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/6- Ready To Submit/Dutchman/26982/WO.pdf
WO.pdf
pdf • Apr 14, 2026, 11:16 AM • 416,000 bytes
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/5- Pre-Authorizations Approved- TRI/Dutchman/26982/WO.pdf
WO.pdf
pdf • Apr 14, 2026, 11:16 AM • 416,000 bytes
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Dutchman/26982/WO.pdf
WO.pdf
pdf • Apr 14, 2026, 11:16 AM • 416,000 bytes
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Dutchman/26982/WO.pdf