Claim explorer / evidence thread
Claim 26555
TRI 1202 • Ashlee • Paid • forest-river
risk 0.00
deadline Overdue / escalation ready
images 0
matched 0
review 6
Warranty deadline timeline
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Uploaded
Completed stage
118d elapsed • 0d remaining
Analyzed
Completed stage
118d elapsed • 0d remaining
Awaiting OEM
Completed stage
118d elapsed • 0d remaining
Auto-Approved
Completed stage
118d elapsed • 0d remaining
Payment Due
Completed stage
118d elapsed • 0d remaining
Escalation Eligible
Completed stage
118d elapsed • 0d remaining
Resolved
Overdue / escalation ready
118d elapsed • 0d remaining • Overdue
AI Claim Analysis
Estimated Recovery Amount
Pending payment match
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
2
OEM Response Deadline Exceeded • Payment Deadline Exceeded
Missing Items
6
No active evidence gaps are listed.
Deadline Status
Overdue / escalation ready
118 days open in the visible workflow.
Recommended Action
Escalate to State
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US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
22
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: May 7, 2026, 5:05 AM to Jun 25, 2026, 2:54 AM.
Indexed evidence
6 docs / 11 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
118 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26555/COMPLETED WO.pdf
Timeline
First seen May 7, 2026, 5:05 AM • last seen Jun 25, 2026, 2:54 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
34 indexed side comments on this claim.
Latest visible thread signal
Apr 9, 2026, 2:26 PM • processor • paid $871.04 4/7 check #3136461
Role mix
Dealer 0 • OEM 0 • Processor 17
Decision cues
Denial signals 4 • info / missing-doc asks 16 • approval signals 12
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Images
Claim Lines
complaint
THIS WINDOW IS ON THE LEFT SIDE OF THE SOFA. FOREST RIVER NOTIFIED DEALER ABOUT THIS UNIT HAVING A TECH SERVICE BULLETIN 20-1983
needs-review • confidence 0.29
cause
EGRESS WINDOW MAY NOT HAVE THE NOTCHES TO ALLOW FOR THE VERTICAL SLIDER TO LOCK INTO POSITION WHEN OPENED TN, TRI-AM RV CENTER-EAST Customer #: 47602
needs-review • confidence 0.23
correction
THIS WINDOW NEEDS THE KIT FOR THE REPAIR
needs-review • confidence 0.20
complaint
THIS WINDOW IS ON THE RIGHT SIDE OF THE SOFA THAT HAS SERV BULLETIN 20-1983 *47602*
needs-review • confidence 0.26
cause
SERV BULLETIN 20-1983 ISSUED FROM FOREST RIVER
needs-review • confidence 0.23
correction
WINDOW NEEDS KIT TO COMPLETE THE REPAIRS FOR THE SERV BULLETIN
needs-review • confidence 0.20
Evidence Thread
Ashlee Olsen
processor • Dec 12, 2025, 1:36 PM
submitted PA#2526423
Ashlee Olsen
processor • Dec 12, 2025, 4:40 PM
@Stephanie D this has been approved, but only for .25 for each line, just FYI
Job 1 .25
job 2. .25
Stephanie Davis
dealer_or_external • Dec 13, 2025, 9:06 AM
Can we please see why we were cut from 2.0 to .25 per repair. I am attaching the remedy instructions sent from Rachel at forest river. I will forward the email to you as well. It states 2.0 for repair and .10 for inspection. ~Thanks!
Ashlee Olsen
processor • Dec 15, 2025, 1:17 PM
You got it, email sent to FR
Ashlee Olsen
processor • Dec 17, 2025, 11:55 AM
@Stephanie D WO 26555 FR feedback:
12/17/2025MUnderwood@forestriverinc.comPER VENDOR Case Number: 6444455 VIN: TS235375 Hello Morgan Underwood, Thank you for contacting Lippert Customer Care Center. Can the dealer provide clear photos of the 2 windows from the outside clearly showing the 2 etchings on the windows. Also, can we have a copy of the TSB notice?
Stephanie Davis
dealer_or_external • Dec 17, 2025, 3:31 PM
Ashlee, I have attached 2 photos for each line that was requested. Also, the TSB is attached in the folder as well.
Ashlee Olsen
processor • Dec 17, 2025, 5:22 PM
Photo's/TSB added to FR
Ashlee Olsen
processor • Dec 19, 2025, 4:14 PM
approved
job 1 2
job 2 2
Stephanie Davis
dealer_or_external • Dec 22, 2025, 10:54 AM
@Tessa C Approved to order TSB repair kits for line 1 and 2. I will be forwarding the email from Forest River so you will be able to see what's required for the repair. Let me know if you have any questions that I may be able to help with.
Tessa Coffey
dealer_or_external • Dec 23, 2025, 11:25 AM
@Stephanie D ON ORDER 17634
Tessa Coffey
dealer_or_external • Jan 12, 2026, 2:11 PM
@Stephanie D RECALL KIT HERE
Ashlee Olsen
processor • Jan 12, 2026, 2:39 PM
@Stephanie D FR updated this to reflect job 2 as denied
Denied01/05/2026shalsey@forestriverinc.comAUTHORIZED ON LINE 1
Let me know if I need to go back to them. I don't understand this one
Ashlee Olsen
processor • Jan 14, 2026, 11:27 AM
Email sent to FR
Stephanie Davis
dealer_or_external • Feb 9, 2026, 1:42 PM
@Ashlee O Hey I am confused on this one. We have completed the work for line 1. I am trying to close this up, I went on FR to view the claim to maybe help me out... and it didn't! The claim is auth for 2.0 for line 1 &2 on the FR portal. Should we close it up at that and add the mark up for just the 1 window and move along until they stop us? I may just be missing a big piece to this puzzle!
Ashlee Olsen
processor • Feb 9, 2026, 1:59 PM
I will call you on this one, lots of steps/confusion/weird things happened on this one. Basically they approved both lines originally for 2 hours each. Then when I was checking on the claim a few weeks later, I noticed job 2 was denied. I sent them this email asking for clarification and they ended up seeing they were in the wrong, and re-approved both jobs for 2 hours.
Stephanie Davis
dealer_or_external • Feb 9, 2026, 2:15 PM
@Tessa C Can you please reach out for the kit on the 2nd window for this wo please.
The kit they sent for line 1 is F100794627. I am not sure if that will be it or not, you may need to send an email for this one.
Stephanie Davis
dealer_or_external • Feb 9, 2026, 2:24 PM
Just a recap on the phone call we had about this one. We agreed to go ahead and order the kit for line 2 and move forward with the claim. line 2 was denied and approved from FR a second time.
If approved, we must carry on with the repair and complete the TSB on this vin number.
@Tessa C @Cole P
Tessa Coffey
dealer_or_external • Feb 9, 2026, 2:49 PM
@Stephanie D CALLED AND SPOKE TO RACHEL AT FOREST RIVER TO GET INFO ON THAT RECALL WINDOW AND SHE SAID ONLY THE OFF DOOR SIDE ONE MADE IT "UP TO CODE" GOING TO ATTACH PHONE CALL IF WE CAN FIGURE IT OUT
Stephanie Davis
dealer_or_external • Feb 9, 2026, 3:24 PM
@Ashlee O If you will look at the last comment from Tessa, we were shut down from ordering the part for window #2. I have attached the phone call in the folder. Please let me know what we should do from here!
Ashlee Olsen
processor • Feb 9, 2026, 3:45 PM
Oh man, it just keeps getting more weird by the minute. I guess my thought is to go back to your original plan, add the 30% markup and we have this email to back it up if they try to deny the second line again.
Stephanie Davis
dealer_or_external • Mar 3, 2026, 4:47 PM
@Ashlee O I am really confused on this claim. They first approved only 1 window and denied the other. However, they have the 2nd window approved for the recall still and we have not replaced that one. Could we send an email and confirm since there has been so much back and forth. I hate to order another kit and not get paid! Thanks!
Ashlee Olsen
processor • Mar 3, 2026, 6:07 PM
Yep, you got it. Email sent!
Ashlee Olsen
processor • Mar 4, 2026, 11:33 AM
@Stephanie D You have the approval for both windows
Stephanie Davis
dealer_or_external • Mar 4, 2026, 1:51 PM
Thank you, Ashlee,
Stephanie Davis
dealer_or_external • Mar 4, 2026, 1:59 PM
@Tessa C Approved to order another window kit for line 2. This is now approved.
Tessa Coffey
dealer_or_external • Mar 4, 2026, 2:36 PM
@Stephanie D ON ORDER 17791
Tessa Coffey
dealer_or_external • Mar 11, 2026, 3:42 PM
@Stephanie D other window is here in the bay
Ashlee Olsen
processor • Mar 31, 2026, 11:42 AM
@Stephanie D WO 26555 Hey! You have freight and shipping/freight on here, but no parts, so I wanted to make sure you don't need to add those before I submit. Thanks!
Stephanie Davis
dealer_or_external • Mar 31, 2026, 4:13 PM
To my understanding we are not able to get mark up on recall parts. Let me know if I have misunderstood and I will correct it. They did charge us shipping and that is why I attached the invoice so they can't question that!
Ashlee Olsen
processor • Mar 31, 2026, 4:40 PM
Ah, yes, you are correct. Thanks!
Ashlee Olsen
processor • Mar 31, 2026, 4:44 PM
You do have the labor billed out under the new labor rate, so the total submitted for this one will be $871.04.
Ashlee Olsen
processor • Mar 31, 2026, 4:45 PM
submitted C#2526423
Stephanie Davis
dealer_or_external • Mar 31, 2026, 4:50 PM
Well, I guess it was a good try on the labor :) LOL
Ashlee Olsen
processor • Apr 9, 2026, 2:26 PM
paid $871.04 4/7 check #3136461
Claim Files
COMPLETED WO.pdf
pdf • Mar 31, 2026, 9:01 AM • 412,752 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26555/COMPLETED WO.pdf
FR approval.pdf
pdf • Mar 4, 2026, 11:32 AM • 190,765 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26555/FR approval.pdf
line 2 call about part.wav
wav • Feb 9, 2026, 3:04 PM • 2,147,244 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26555/line 2 call about part.wav
FR email.pdf
mail-artifact • Jan 23, 2026, 12:12 PM • 273,336 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26555/FR email.pdf
20-1983 - TSB Documents.pdf
pdf • Dec 13, 2025, 9:06 AM • 321,776 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26555/20-1983 - TSB Documents.pdf
WO.pdf
pdf • Dec 12, 2025, 1:09 PM • 388,902 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26555/WO.pdf