Claim explorer / evidence thread
Claim 25820
TRI 1202 • Ashlee • Warranty Checks • keystone
risk 0.00
deadline Approaching deadline
images 0
matched 0
Warranty deadline timeline
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AI Claim Analysis
Estimated Recovery Amount
Pending payment match
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
1
OEM Response Deadline Exceeded
Missing Items
0
No active evidence gaps are listed.
Deadline Status
Approaching deadline
58 days open in the visible workflow.
Recommended Action
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US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
31
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Full evidence packet
Estimated packet is large. Prepare a concise executive chronology with full backup evidence separated.
Chronology
Ready to order
Visible span: May 7, 2026, 5:05 AM to Jul 3, 2026, 2:52 AM.
Indexed evidence
9 docs / 24 images
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Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
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AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
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Escalation posture
Monitor
58 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/TRI 1202/Warranty Checks/2025/Keystone 2025/25820 PD SHORTAGE ON CLAIM.pdf
Timeline
First seen May 7, 2026, 5:05 AM • last seen Jul 3, 2026, 2:52 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
38 indexed side comments on this claim.
Latest visible thread signal
Nov 25, 2025, 3:43 PM • processor • C3870994 $1636.51 check #1564116
C3871000 $793.44 check #1566465
Role mix
Dealer 0 • OEM 0 • Processor 16
Decision cues
Denial signals 0 • info / missing-doc asks 13 • approval signals 7
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Images
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Claim Lines
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Evidence Thread
Ashlee Olsen
processor • Aug 4, 2025, 2:13 PM
@Stephanie D Hi! I'm unable to enter this one until I can get set up with their new portal. Will you check with your team/email for set up info please?
Stephanie Davis
dealer_or_external • Aug 4, 2025, 4:59 PM
I do not see anything as of now, @Cole P Do you have any info?
Ashlee Olsen
processor • Aug 5, 2025, 1:44 PM
submitted PA03894473
Ashlee Olsen
processor • Aug 8, 2025, 5:52 PM
Emailed Keystone for an update
Ashlee Olsen
processor • Aug 11, 2025, 12:52 PM
approved
line 1 2.5
line 2 .2
line 3 .2
line 4 .3
line 5 .2
@Stephanie D There are no notes made on this PA as to why they docked us down so much on job 3, I just sent them an email.
Stephanie Davis
dealer_or_external • Aug 12, 2025, 1:15 PM
@Cole P Approved to order the following.
Line 3 : wall Luan
Line 4 : fascia board
Line : 5 false panel
Tessa, ask Cole if we have a false panel for line 5 in the wood shop.
Stephanie Davis
dealer_or_external • Aug 19, 2025, 9:46 AM
@Tessa C We will need a cable for line 1 as well. I overlooked line 1 needing the cable when I sent the first request for parts.
Tessa Coffey
dealer_or_external • Aug 20, 2025, 1:37 PM
PARTS ORDERED ON PO 17306
Tessa Coffey
dealer_or_external • Aug 26, 2025, 9:14 AM
@Stephanie D GOT ALL FOR THIS MINUS THE HEADER INSERT. CABLE IS IN S/O A-F, PANELS ARE IN BAY
Stephanie Davis
dealer_or_external • Aug 26, 2025, 10:25 AM
@Chris L @Cole P I spoke with the customer this morning and he did ask for us to go ahead and put the parts on we have. Sorry Cole, I told you to wait this morning. Chris I will pull the WO and add it to the serv folder.
Stephanie Davis
dealer_or_external • Aug 26, 2025, 10:38 AM
@Ashlee O Can we go back and ask why we were cut down on line 3 for replacing a wall panel? Chris B and Cole were asking, we cannot remove and replace a wall panel in 20 mins. Thanks!
Ashlee Olsen
processor • Aug 26, 2025, 12:14 PM
Stephanie, I apologize for the typo, you are approved 2 hours on that job line. I will attach the approved PA
Stephanie Davis
dealer_or_external • Aug 26, 2025, 3:02 PM
Thank you, Girl it is ok, look at what I do!
Cole Perkins
dealer_or_external • Sep 5, 2025, 9:47 AM
all parts here
Stephanie Davis
dealer_or_external • Sep 8, 2025, 1:08 PM
@Cole P @Tessa C To my understanding the stile was incorrect. Let me know as this moves, please.
Tessa Coffey
dealer_or_external • Sep 9, 2025, 10:13 AM
@Stephanie D @Cole P emailed keystone that the part number they gave us didn't match what came out of the unit. Getting the correct one sent
Tessa Coffey
dealer_or_external • Sep 11, 2025, 12:59 PM
@Stephanie D correct header insert ordered on po 17374
Tessa Coffey
dealer_or_external • Sep 16, 2025, 11:00 AM
@Stephanie D ORIGINAL PART ISNT AVAILBLE. CAN WE GET APPROVAL TO GET IT FIXED
Stephanie Davis
dealer_or_external • Sep 16, 2025, 12:37 PM
@Ashlee O I have added line 6 and wondering if you could please submit this over? We are having issues with getting the correct fascia in for line 4 that is cracked. I also added a photo showing the old compared to the new we keep receiving. According to @Tessa C per the Keystone website and info the one that we need (the fascia Keystone installed on the unit) is not available or on the website. So, with that being said, I will just ask for the complete fascia to be replaced at this time. The customer is not happy that he has been waiting, and we keep failing at getting the correct part in. Please let me know what you think on this!
Ashlee Olsen
processor • Sep 16, 2025, 12:54 PM
You got it! I'll get it sent over right now.
Ashlee Olsen
processor • Sep 16, 2025, 1:02 PM
Submitted PA line 6: PREAUTH18321
Ashlee Olsen
processor • Sep 22, 2025, 2:26 PM
Sent an email asking for an update
Ashlee Olsen
processor • Sep 23, 2025, 12:10 PM
approved 2
Ashlee Olsen
processor • Sep 23, 2025, 12:11 PM
Hi Stephanie! This has been approved for 2 hours, as a good will/to match unit
Stephanie Davis
dealer_or_external • Sep 23, 2025, 3:42 PM
@Tessa C We are approved to replace the slide fascia with the new style we keep getting on this unit. Will you please order what we will need to complete the job? Thanks!
Tessa Coffey
dealer_or_external • Sep 23, 2025, 4:06 PM
@Stephanie D ON ORDER 17420
Tessa Coffey
dealer_or_external • Sep 26, 2025, 10:40 AM
@Stephanie D LEG ASSEMBLY CAME IN TODAY. STILL WAITING ON HEADER
Tessa Coffey
dealer_or_external • Oct 8, 2025, 1:17 PM
@Stephanie D Got all facia pieces for this unit now!!! yay!!!!!!!
Stephanie Davis
dealer_or_external • Oct 10, 2025, 4:33 PM
@Ashlee O I closed this WO up and I can't get line 6 to separate from the other lines. This is where we went back and ask for extra 2 hours on replacing the slide fascia/stile.
We have claims 03894473 and 03912485. Line 6 is the only thing on claim PREAUTH18321 / PA03912485. Please let me know if this together will work or if I need to get Emily to possibly help me get this separated.
Ashlee Olsen
processor • Oct 10, 2025, 5:28 PM
Nope, this will work great! Do you need to claim the cable for job 1? Also, on job 4, you have a lot of crate charges/shipping. Can you tell me which parts those all belong to please?
Stephanie Davis
dealer_or_external • Oct 13, 2025, 12:06 PM
Good morning! I am so glad you came back on this one. I missed the cable, and some shipping was not added when the parts were. I made a whole new completed wo and attached it. This should have all the shipping, parts and labor. Thanks for all you do!
Stephanie Davis
dealer_or_external • Oct 13, 2025, 12:09 PM
@Ashlee O new completed wo for you on this mess!
Ashlee Olsen
processor • Oct 13, 2025, 1:59 PM
submitted lines 1-5 CLAIM27278
Ashlee Olsen
processor • Oct 13, 2025, 2:01 PM
submitted lines 1-5 CLAIM27278
submitted job 6 CLAIM27685
Ashlee Olsen
processor • Oct 20, 2025, 2:36 PM
@Stephanie D WO 25820 Keystone feedback:
On SO 6262871 Inv 5049209 you had only ordered one of part number 664647, but you're claiming two. Please advise.
Stephanie Davis
dealer_or_external • Oct 20, 2025, 3:21 PM
@Ashlee O I attached the 2 different invoices that shows two of the same were purchased for this unit. Let me know if this helps or if I need more info for you.
Ashlee Olsen
processor • Oct 20, 2025, 3:35 PM
Thank you! Invoices added to Keystone
Ashlee Olsen
processor • Nov 25, 2025, 3:43 PM
C3870994 $1636.51 check #1564116
C3871000 $793.44 check #1566465
Claim Files
25820 PD SHORTAGE ON CLAIM.pdf
pdf • Nov 18, 2025, 9:31 AM • 475,494 bytes
/home/openclaw/nas/Dropbox/TRI 1202/Warranty Checks/2025/Keystone 2025/25820 PD SHORTAGE ON CLAIM.pdf
25396,25820 PD CHECK.pdf
pdf • Nov 4, 2025, 1:25 PM • 444,477 bytes
/home/openclaw/nas/Dropbox/TRI 1202/Warranty Checks/2025/Keystone 2025/25396,25820 PD CHECK.pdf
PN 664647 Invoices.pdf
pdf • Oct 20, 2025, 3:21 PM • 551,245 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25820/PN 664647 Invoices.pdf
COMPLETED WO WITH SHP AND PARTS ADDED.pdf
pdf • Oct 13, 2025, 12:06 PM • 420,535 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25820/COMPLETED WO WITH SHP AND PARTS ADDED.pdf
COMPLETED WO.pdf
pdf • Oct 10, 2025, 4:28 PM • 419,807 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25820/COMPLETED WO.pdf
Job 6 PA approval.pdf
pdf • Sep 23, 2025, 12:10 PM • 247,132 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25820/Job 6 PA approval.pdf
WO 2.pdf
pdf • Sep 16, 2025, 12:30 PM • 417,653 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25820/WO 2.pdf
Approved PA.pdf
pdf • Aug 26, 2025, 12:15 PM • 515,963 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25820/Approved PA.pdf
WO.pdf
pdf • Aug 2, 2025, 1:53 PM • 414,422 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25820/WO.pdf