Claim explorer / evidence thread
Claim 25820
TRI 1202 • Ashlee • Warranty Checks • keystone
risk 0.00
deadline Approaching deadline
images 0
matched 0
review 54
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
178d elapsed • 0d remaining
Analyzed
Completed stage
178d elapsed • 0d remaining
Awaiting OEM
Completed stage
178d elapsed • 0d remaining
Auto-Approved
Completed stage
178d elapsed • 0d remaining
Payment Due
Approaching deadline
178d elapsed • 0d remaining
Escalation Eligible
Upcoming statutory deadline
178d elapsed • 0d remaining
Resolved
Upcoming statutory deadline
178d elapsed • 0d remaining
AI Claim Analysis
Estimated Recovery Amount
Pending payment match
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
1
OEM Response Deadline Exceeded
Missing Items
54
No active evidence gaps are listed.
Deadline Status
Approaching deadline
178 days open in the visible workflow.
Recommended Action
Review Short-Pay
This is the fastest next move from the current workflow stage.
Dossier completeness
Files 2 • RO lines 18 • human-described photos 0 • 3C yellow • reconciliation reconciled • linked side comments 9
Gaps: no human level images • no human level image description • three c not quality ready • sidebar comment coherence not supported
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
41
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Full evidence packet
Estimated packet is large. Prepare a concise executive chronology with full backup evidence separated.
Chronology
Ready to order
Visible span: May 7, 2026, 5:05 AM to Oct 31, 2026, 2:52 AM.
Indexed evidence
9 docs / 24 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
178 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/TRI 1202/Warranty Checks/2025/Keystone 2025/25820 PD SHORTAGE ON CLAIM.pdf
Timeline
First seen May 7, 2026, 5:05 AM • last seen Oct 31, 2026, 2:52 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
51 indexed side comments on this claim.
Latest visible thread signal
Dec 26, 2025, 11:17 AM • processor • done
Role mix
Dealer 0 • OEM 0 • Processor 27
Decision cues
Denial signals 0 • info / missing-doc asks 13 • approval signals 8
Best move
Work missing-doc or reply asks first from the thread.
Quick Actions
Back to search results
Run the same search again.
Open focused evidence thread
Jump straight into Dropbox side comments, notes, and support documents.
Open claim explorer
Return to the main recovery queue view.
Open evidence room
See the quick-rule cards first, then open the legal basis only if needed.
Images
supporting-image
Image for warranty claim WO #25820 / Job 4 (Line 4). Shows a tape measure laid across a dark wood/framed interior component next to a lighter textured wall/panel surface. The measurement area appears around the 68–71 inch marks. Red overlay text reads “WO # 25820” and “Job 4.” No obvious breakage or physical damage is clearly visible in this photo; it appears to document a measurement/fitment location for the Line 4 repair claim.
Human interpretation • confidence 0.00
supporting-image
Close-up of a cable/strap connection at a metal bracket/track on a white door or panel. The braided steel cable is visibly frayed with multiple broken strands near the attachment point and along the cable. Bracket is secured with several Phillips screws; black door/frame seal or track visible on the right. Minor grime/scuffing around hardware.
Red overlay text reads: “WO # 25820” and “Job 1”.
Repair context: likely documentation of damaged/fraying cable requiring replacement or adjustment of t
Human interpretation • confidence 0.00
supporting-image
Image for claim/case WO #25820, Job/Line 4.
- Visible components: wood-look cabinet/drawer fronts or trim panels with horizontal seams; light wood strip below; dark/blue reflective surface at bottom; tape measure held vertically for scale.
- Measurement context: tape measure shows roughly the 5–9 inch range across the pictured panel area; appears to document panel/trim height or spacing between horizontal edges.
- Visible damage/issue: no obvious break, crack, dent, or delamination is clearly v
Human interpretation • confidence 0.00
supporting-image
Warranty claim image for Keystone case/WO #25820, Job/Line 4.
Visible items: dark wood/laminate trim or frame pieces with a white horizontal rail/strip, black round plug/cap, and exposed fastener/screw area near the right side.
Visible damage: localized surface/veneer damage on the dark trim near the center-lower area, appearing as a raised/peeled or cracked laminate section. Minor finish disturbance around a fastener/hole is also visible.
Text/labels in image: red overlay reads “WO # 25820”
Human interpretation • confidence 0.00
supporting-image
Warranty claim image for Keystone case/WO 25820, Line/Job 1.
- Visible unit: Sunset Trail travel trailer/RV exterior, slide-out room extended.
- Area highlighted: lower front corner/sidewall of the slide-out, near the vertical black corner trim and bottom horizontal seam/trim.
- Visible concern: bottom seam/corner area appears misaligned or open at the joint; possible trim/seal separation or caulk failure at the lower slide wall corner. Some dirt/staining is visible along the lower panel seam.
Human interpretation • confidence 0.00
supporting-image
Claim image for WO/case 25820, Job/Line 3. Interior RV wall near doorway/slide area shows a black wall-mounted switch/plate on textured beige wall covering, circled in red. The switch appears to be the component at issue; possible broken/missing/loose toggle or switch actuator, though damage is not fully clear from the photo. Surrounding wall panel, trim, flooring, and adjacent door appear intact with no obvious visible damage. Red overlay text reads “WO # 25820” and “Job 3,” linking this photo
Human interpretation • confidence 0.00
supporting-image
Keystone Sunset Trail Super Lite travel trailer shown from front/road-side exterior. Visible components include front cap, side wall with graphics, front/side windows, slide-out/top trim area, roofline, roof A/C or vent housing, awning rail/arm area, entry/utility compartment door, tandem wheels, hitch/A-frame and front storage/battery area.
Readable labels/text: “SUNSET,” “SUNSET TRAIL,” “SUPER LITE,” and a small “3 Year” badge on the front lower left.
Damage/condition: No clear close-up dama
Human interpretation • confidence 0.00
supporting-image
Close-up of an RV/camper door or ramp hinge area. A metal hinge/bracket with multiple Phillips screws is mounted at the right edge next to black trim. A braided steel cable/strap runs diagonally across the white panel; the cable appears frayed/unraveling near the bracket, with loose strands visible. The black webbing/cover near the bracket also looks worn/torn. White panel has minor scuffs/marks but no major panel damage visible. No labels or readable text in image.
Likely claim linkage: suppor
Human interpretation • confidence 0.00
supporting-image
Claim line 3 / Job 3 – WO #25820.
Image shows an interior RV wall with a black wall-mounted electrical/utility component or cover plate. The component appears protruding/loose from the wall with a visible gap along the right/back edge, suggesting improper fitment or detachment from the wall surface. Surrounding wall panel/wallpaper appears intact with no obvious cracking or staining visible. Red overlay text reads “WO # 25820” and “Job 3.”
Human interpretation • confidence 0.00
supporting-image
Close-up of an RV exterior compartment/door cable support area. Visible components include a braided steel cable, black plastic cable guide/stop, galvanized metal mounting bracket with Phillips screws, white wall/door panel, and black frame/trim.
Visible condition: cable appears generally intact but shows possible minor strand wear/fraying near the lower guide area. Metal bracket edge looks slightly bent/deformed, with dirt/rust staining around the mounting area and along the lower seam. Black
Human interpretation • confidence 0.00
supporting-image
Close-up of RV entry/screen door hardware. A hand is operating or pulling a black interior handle/trim plate mounted to a textured white door panel with visible screws. At right is the black door frame with exposed metal latch/strike mechanism. Minor scuffing/scrape marks are visible on the black frame near the latch area; no obvious broken part is clearly visible in this photo. No labels or readable text present.
Repair context likely relates to door latch/handle alignment, operation, or frame
Human interpretation • confidence 0.00
supporting-image
Rear/driver-side exterior of a CrossRoads Sunset Trail travel trailer. Visible components include rear wall, ladder, large rear window, bumper/receiver area, tail/marker lights, license plate, side awning/trim, and side entry/compartment area.
Visible issue: left rear/side vertical black trim or seal appears wavy/bowed and not sitting flush along the corner/sidewall transition. No obvious major body impact or broken parts visible in this photo. Awning arm/rail and ladder appear intact from this
Human interpretation • confidence 0.00
supporting-image
Image shows RV exterior/door or slide-area cable hardware.
- Visible damage: braided steel cable is severely frayed/splayed and appears partially broken at/near the metal guide/bracket. Several strands are loose and unraveled.
- Components: galvanized metal mounting/guide bracket with multiple screws/fasteners, black exterior frame/track, white sidewall panel, steel cable running downward.
- Possible related issue: cable/guide failure or cable chafing at bracket opening; bracket edges may be co
Human interpretation • confidence 0.00
supporting-image
Visible warranty claim photo for Keystone case/WO 25820, Job 1 / Line 1.
- **Component shown:** Exterior RV door/cargo/ramp-style cable support area, including a galvanized metal mounting bracket/plate with rivets/fasteners and a braided steel support cable.
- **Visible damage:** Steel cable is severely frayed/unraveled near the bracket exit point, with multiple broken strands visible. The metal bracket/guide area appears bent/deformed and worn around the cable opening.
- **Surrounding parts:**
Human interpretation • confidence 0.00
supporting-image
Exterior curb/roadside view of a Keystone/CrossRoads Sunset Trail travel trailer. Visible components include side wall, slide-out exterior trim/flanges, windows, baggage/access door, rear corner trim, tail/marker lights, bumper area, and Tennessee trailer plate.
Damage/issue visible: the large black slide-out/side trim pieces appear installed and aligned; no obvious crack, separation, missing fasteners, or deformation is clearly visible in this image. Minor shadowing/waviness on the white side
Human interpretation • confidence 0.00
supporting-image
Close-up of RV entry/screen door latch area.
- **Visible components:** Black plastic latch/handle assembly on white textured door/wall panel; lower black catch/handle bracket with two screws; black door frame/jamb; metal strike plate/keeper with screw on the frame.
- **Visible condition/damage:** Metal strike plate shows scuffing/wear marks. Lower black plastic latch/catch appears possibly chipped or irregular at the end, but damage is not fully clear from this angle. Hardware appears installed
Human interpretation • confidence 0.00
supporting-image
Exterior RV side wall/slide-out area shown. Visible issue appears at the upper front corner of the slide-out/side transition: black trim/sealant is uneven with dark staining and possible deteriorated/failed caulk along the vertical corner and top seam. Minor dirt/streaking on the white slide wall below the seam. Components visible include slide-out wall, black vertical corner trim, top cap/roof edge trim, side window frames, and adjacent main wall with black exterior molding/graphic. Partial “SU
Human interpretation • confidence 0.00
supporting-image
Warranty image summary — case 25820 / IMG_8013.JPG:
- **Unit/area shown:** Rear driver-side/curb-side upper corner area of a Keystone **Sunset Trail** travel trailer, including rear wall, side wall, roof edge, ladder, clearance lights, rear window, spare tire cover, and awning/slide-side components.
- **Visible damage/concern:** At the **upper rear corner roof/side transition**, the black roof edge/corner trim or seal area appears **lifted, separated, or poorly seated**, with an open-looking ga
Human interpretation • confidence 0.00
supporting-image
Photo shows a close-up of an RV exterior entry/compartment door area: white door panel with black perimeter trim, black pull/handle assembly, and two round silver key cylinders. A tinted window/black window frame is partially visible at upper right.
Visible condition: no clear breakage, crack, or missing part is evident in this image. There may be minor smudging/scuffing on the white panel and around trim, but damage is not clearly identifiable from the photo.
Labels/text: no readable labels o
Human interpretation • confidence 0.00
supporting-image
Image shows exterior sidewall of a Keystone RV/travel trailer near a black vertical trim/door or awning-frame area and a black plastic exterior bracket/handle component.
Visible items/text:
- Model marking: “269FK”
- Stickers: “Go Power! Solar On Board,” “CAMP EASY” with power tongue jack/power awning/power stabilizer jacks, “EXTREME WEATHER PACKAGE,” and RVIA seal.
- White fiberglass/laminated exterior wall with black trim.
Visible condition/damage:
- Light brown/dirty vertical staining is vi
Human interpretation • confidence 0.00
supporting-image
Warranty claim image for Keystone case/WO **25820**, **Job/Line 5**.
- **Area shown:** Interior kitchen/galley lower cabinet under the sink, next to range/stove.
- **Components visible:** Sink faucet/countertop, black window blind, wall outlet, under-sink drain/P-trap plumbing, cabinet frame, open cabinet door with hinges/latch hardware, interior divider/side panel, stove knobs.
- **Marked issue:** Red circle highlights the lower cabinet opening/door area and interior vertical panel. Possible c
Human interpretation • confidence 0.00
supporting-image
Warranty claim image (case/WO 25820, Job/Line 3): Interior RV wall/cabinet panel with textured light woodgrain/linen finish. A black wall-mounted switch/control plate is visible. Small red mark points to a minor vertical scratch/scuff in the wall finish just to the right of the switch plate. Overlay text reads “WO # 25820” and “Job 3.” No other obvious damage or part labels visible. Repair context likely relates to cosmetic wall panel/surface damage near the switch/control plate.
Human interpretation • confidence 0.00
supporting-image
- **Visible area/components:** Close-up of an exterior RV door/frame area with black vertical trim, white door/panel, a metal hinge/latch/retainer bracket with multiple Phillips screws, and a braided steel cable passing through/near the bracket.
- **Visible damage/condition:** Brown rust/corrosion and dirt staining around the upper bracket/screw area and along the edge of the white panel/black trim. Upper small metal tab/plate appears bent or deteriorated; hardware area looks weathered. Cable ap
Human interpretation • confidence 0.00
supporting-image
Image shows a white printed sheet on a wood-grain surface. Visible text reads “END OF PHOTOS” in large black letters. No RV component, part, repair area, or visible damage is shown. This appears to be a closing marker page for the photo set rather than evidence tied to a specific claim line.
Human interpretation • confidence 0.00
Claim Lines
complaint
CABLE ON THE LIVING ROOM SLIDE OUT IS FRAYED
needs-review • confidence 0.26
complaint
CABLE ON THE LIVING ROOM SLIDE OUT IS FRAYED
needs-review • confidence 0.26
complaint
CABLE ON THE LIVING ROOM SLIDE OUT IS FRAYED
needs-review • confidence 0.25
cause
LOWER RIGHT RETRACT CABLE IS FREYED AND THINNING. TECH DID INSPECT ALL OTHER CABLES AND NO ISSUES AT THIS TIME OTHER THAN THE ONE.
needs-review • confidence 0.23
cause
LOWER RIGHT RETRACT CABLE IS FREYED AND THINNING. TECH DID INSPECT ALL OTHER CABLES AND NO ISSUES AT THIS TIME OTHER THAN THE ONE.
needs-review • confidence 0.23
cause
LOWER RIGHT RETRACT CABLE IS FREYED AND THINNING. TECH DID INSPECT ALL OTHER CABLES AND NO ISSUES AT THIS TIME OTHER THAN THE ONE.
needs-review • confidence 0.09
correction
REMOVE FAULTY CABLE AND REPLACE WITH NEW CABLE. BLAZER, CARROLL Customer #: 93064
needs-review • confidence 0.20
correction
REMOVE FAULTY CABLE AND REPLACE WITH NEW CABLE. BLAZER, CARROLL Customer #: 93064
needs-review • confidence 0.20
correction
REMOVE FAULTY CABLE AND REPLACE WITH NEW CABLE. BLAZER, CARROLL Customer #: 93064
needs-review • confidence 0.03
complaint
LEAK UNDER THE KITCHEN SINK FROM ONE OF THE LINES
needs-review • confidence 0.29
complaint
LEAK UNDER THE KITCHEN SINK FROM ONE OF THE LINES
needs-review • confidence 0.29
complaint
LEAK UNDER THE KITCHEN SINK FROM ONE OF THE LINES
needs-review • confidence 0.12
cause
TECH INSPECTED AREA AND FOUND WATER LEAKING FROM THE COLD SIDE OF FAUCET CONNECTION. CONNECTION WASN'T FULLY SEATED IN CORRECT POSTION.
needs-review • confidence 0.26
cause
TECH INSPECTED AREA AND FOUND WATER LEAKING FROM THE COLD SIDE OF FAUCET CONNECTION. CONNECTION WASN'T FULLY SEATED IN CORRECT POSTION.
needs-review • confidence 0.26
cause
TECH INSPECTED AREA AND FOUND WATER LEAKING FROM THE COLD SIDE OF FAUCET CONNECTION. CONNECTION WASN'T FULLY SEATED IN CORRECT POSTION.
needs-review • confidence 0.09
correction
ALL WATER FITTING WERE TIGHTENED, RETESTED AFTERWARDS AND NO LEAKS AT THIS TIME.
needs-review • confidence 0.23
correction
ALL WATER FITTING WERE TIGHTENED, RETESTED AFTERWARDS AND NO LEAKS AT THIS TIME.
needs-review • confidence 0.23
correction
ALL WATER FITTING WERE TIGHTENED, RETESTED AFTERWARDS AND NO LEAKS AT THIS TIME.
needs-review • confidence 0.06
complaint
LIGHT SWITCH NOT INSTALLED CORRECTLY SWITCH IS STICKING OUT FROM THE WALL
needs-review • confidence 0.26
complaint
LIGHT SWITCH NOT INSTALLED CORRECTLY SWITCH IS STICKING OUT FROM THE WALL
needs-review • confidence 0.26
complaint
LIGHT SWITCH NOT INSTALLED CORRECTLY SWITCH IS STICKING OUT FROM THE WALL
needs-review • confidence 0.17
cause
TECH CAN'T GET SWITCH TO SEAT PROPERLY INTO HOLDER. AFTER REMOVING THE SWITCH TO INSPECT, FOUND THE SWITCH WAS INSTALLED UP AGAINST THE SEWER VENT PIPE.
needs-review • confidence 0.20
cause
TECH CAN'T GET SWITCH TO SEAT PROPERLY INTO HOLDER. AFTER REMOVING THE SWITCH TO INSPECT, FOUND THE SWITCH WAS INSTALLED UP AGAINST THE SEWER VENT PIPE.
needs-review • confidence 0.20
cause
TECH CAN'T GET SWITCH TO SEAT PROPERLY INTO HOLDER. AFTER REMOVING THE SWITCH TO INSPECT, FOUND THE SWITCH WAS INSTALLED UP AGAINST THE SEWER VENT PIPE.
needs-review • confidence 0.06
correction
SWITCH NEEDS TO BE MOVED ABOUT 1" TO THE RIGHT TO CORRECT ISSUE. WE WILL NEED TO REPLACE THE WALL LUAN AS WELL TO CORRECT THE HOLE THAT WILL BE THERE FROM RELOCATING THE SWITCH.
needs-review • confidence 0.26
correction
SWITCH NEEDS TO BE MOVED ABOUT 1" TO THE RIGHT TO CORRECT ISSUE. WE WILL NEED TO REPLACE THE WALL LUAN AS WELL TO CORRECT THE HOLE THAT WILL BE THERE FROM RELOCATING THE SWITCH.
needs-review • confidence 0.26
correction
SWITCH NEEDS TO BE MOVED ABOUT 1" TO THE RIGHT TO CORRECT ISSUE. WE WILL NEED TO REPLACE THE WALL LUAN AS WELL TO CORRECT THE HOLE THAT WILL BE THERE FROM RELOCATING THE SWITCH.
needs-review • confidence 0.12
complaint
UPPER RIGHT FASCIA HAS A CRACK IN IT
needs-review • confidence 0.23
complaint
UPPER RIGHT FASCIA HAS A CRACK IN IT
needs-review • confidence 0.23
complaint
UPPER RIGHT FASCIA HAS A CRACK IN IT
needs-review • confidence 0.09
cause
DEFECT IN THE FASCIA BOARD ALLOWING IT TO CRACK. AREA CAN'T BE FILLED, COLORED AND BLENDED. BLAZER, CARROLL Customer #: 93064
needs-review • confidence 0.29
cause
DEFECT IN THE FASCIA BOARD ALLOWING IT TO CRACK. AREA CAN'T BE FILLED, COLORED AND BLENDED. BLAZER, CARROLL Customer #: 93064
needs-review • confidence 0.29
cause
DEFECT IN THE FASCIA BOARD ALLOWING IT TO CRACK. AREA CAN'T BE FILLED, COLORED AND BLENDED. BLAZER, CARROLL Customer #: 93064
needs-review • confidence 0.12
correction
REMOVED DAMAGED FASCIA AND REPLACE WITH NEW.
needs-review • confidence 0.23
correction
REMOVED DAMAGED FASCIA AND REPLACE WITH NEW.
needs-review • confidence 0.23
correction
REMOVED DAMAGED FASCIA AND REPLACE WITH NEW.
needs-review • confidence 0.06
complaint
FALSE WALL IS PRESSING AGAINST SINK DRAIN CAUSING ISSUES CHECK AND ADVISE
needs-review • confidence 0.27
complaint
FALSE WALL IS PRESSING AGAINST SINK DRAIN CAUSING ISSUES CHECK AND ADVISE
needs-review • confidence 0.27
complaint
FALSE WALL IS PRESSING AGAINST SINK DRAIN CAUSING ISSUES CHECK AND ADVISE
needs-review • confidence 0.09
cause
PANEL FROM INSTALL WILL NOT SIT UP STRAIGHT. PANEL IS HITTING THE DRAIN PIPE.
needs-review • confidence 0.34
cause
PANEL FROM INSTALL WILL NOT SIT UP STRAIGHT. PANEL IS HITTING THE DRAIN PIPE.
needs-review • confidence 0.34
cause
PANEL FROM INSTALL WILL NOT SIT UP STRAIGHT. PANEL IS HITTING THE DRAIN PIPE.
needs-review • confidence 0.09
correction
REPLACE PANEL AND CUT TO FIT PROPERLY.
needs-review • confidence 0.34
correction
REPLACE PANEL AND CUT TO FIT PROPERLY.
needs-review • confidence 0.34
correction
REPLACE PANEL AND CUT TO FIT PROPERLY.
needs-review • confidence 0.06
complaint
ON LINE 4 WE WERE APPROVED TO REPLACE THE FASCIA THAT IS CRACKED. WE ARE NOT ABLE TO GET THE SAME FASCIA IN FOR THE CUST,TWO ATTEMPTS HAVE BEEN MADE. WE ARE ASKING TO REPLACE ALL FASCIA SO IT WILL MATCH.
needs-review • confidence 0.20
complaint
ON LINE 4 WE WERE APPROVED TO REPLACE THE FASCIA THAT IS CRACKED. WE ARE NOT ABLE TO GET THE SAME FASCIA IN FOR THE CUST,TWO ATTEMPTS HAVE BEEN MADE. WE ARE ASKING TO REPLACE ALL FASCIA SO IT WILL MATCH.
needs-review • confidence 0.20
complaint
ON LINE 4 WE WERE APPROVED TO REPLACE THE FASCIA THAT IS CRACKED. WE ARE NOT ABLE TO GET THE SAME FASCIA IN FOR THE CUST,TWO ATTEMPTS HAVE BEEN MADE. WE ARE ASKING TO REPLACE ALL FASCIA SO IT WILL MATCH.
needs-review • confidence 0.03
cause
REPLACE ALL SLIDE FASCIA SO IT WILL MATCH DUE TO NOT BEING ABLE TO GET THE CORRECT COLOR AND SIZE FROM KEYSTONE
needs-review • confidence 0.20
cause
REPLACE ALL SLIDE FASCIA SO IT WILL MATCH DUE TO NOT BEING ABLE TO GET THE CORRECT COLOR AND SIZE FROM KEYSTONE
needs-review • confidence 0.20
cause
REPLACE ALL SLIDE FASCIA SO IT WILL MATCH DUE TO NOT BEING ABLE TO GET THE CORRECT COLOR AND SIZE FROM KEYSTONE
needs-review • confidence 0.12
correction
REMOVE ALL FASCIA AND REPALCE WITH NEW FASCIA
needs-review • confidence 0.23
correction
REMOVE ALL FASCIA AND REPALCE WITH NEW FASCIA
needs-review • confidence 0.23
correction
REMOVE ALL FASCIA AND REPALCE WITH NEW FASCIA
needs-review • confidence 0.06
Evidence Thread
Ashlee Olsen
processor • Aug 4, 2025, 2:13 PM
@Stephanie D Hi! I'm unable to enter this one until I can get set up with their new portal. Will you check with your team/email for set up info please?
Stephanie Davis
dealer_or_external • Aug 4, 2025, 4:59 PM
I do not see anything as of now, @Cole P Do you have any info?
Ashlee Olsen
processor • Aug 5, 2025, 1:44 PM
submitted PA03894473
Stephanie Kendziorski
processor • Aug 8, 2025, 2:13 PM
done
Ashlee Olsen
processor • Aug 8, 2025, 5:52 PM
Emailed Keystone for an update
Ashlee Olsen
processor • Aug 11, 2025, 12:52 PM
approved
line 1 2.5
line 2 .2
line 3 .2
line 4 .3
line 5 .2
@Stephanie D There are no notes made on this PA as to why they docked us down so much on job 3, I just sent them an email.
Stephanie Davis
dealer_or_external • Aug 12, 2025, 1:15 PM
@Cole P Approved to order the following.
Line 3 : wall Luan
Line 4 : fascia board
Line : 5 false panel
Tessa, ask Cole if we have a false panel for line 5 in the wood shop.
Stephanie Davis
dealer_or_external • Aug 19, 2025, 9:46 AM
@Tessa C We will need a cable for line 1 as well. I overlooked line 1 needing the cable when I sent the first request for parts.
Tessa Coffey
dealer_or_external • Aug 20, 2025, 1:37 PM
PARTS ORDERED ON PO 17306
Tessa Coffey
dealer_or_external • Aug 26, 2025, 9:14 AM
@Stephanie D GOT ALL FOR THIS MINUS THE HEADER INSERT. CABLE IS IN S/O A-F, PANELS ARE IN BAY
Stephanie Davis
dealer_or_external • Aug 26, 2025, 10:25 AM
@Chris L @Cole P I spoke with the customer this morning and he did ask for us to go ahead and put the parts on we have. Sorry Cole, I told you to wait this morning. Chris I will pull the WO and add it to the serv folder.
Stephanie Davis
dealer_or_external • Aug 26, 2025, 10:38 AM
@Ashlee O Can we go back and ask why we were cut down on line 3 for replacing a wall panel? Chris B and Cole were asking, we cannot remove and replace a wall panel in 20 mins. Thanks!
Ashlee Olsen
processor • Aug 26, 2025, 12:14 PM
Stephanie, I apologize for the typo, you are approved 2 hours on that job line. I will attach the approved PA
Stephanie Davis
dealer_or_external • Aug 26, 2025, 3:02 PM
Thank you, Girl it is ok, look at what I do!
Stephanie Kendziorski
processor • Sep 4, 2025, 8:57 AM
done
Cole Perkins
dealer_or_external • Sep 5, 2025, 9:47 AM
all parts here
Stephanie Davis
dealer_or_external • Sep 8, 2025, 1:08 PM
@Cole P @Tessa C To my understanding the stile was incorrect. Let me know as this moves, please.
Stephanie Kendziorski
processor • Sep 9, 2025, 8:58 AM
done
Tessa Coffey
dealer_or_external • Sep 9, 2025, 10:13 AM
@Stephanie D @Cole P emailed keystone that the part number they gave us didn't match what came out of the unit. Getting the correct one sent
Tessa Coffey
dealer_or_external • Sep 11, 2025, 12:59 PM
@Stephanie D correct header insert ordered on po 17374
Tessa Coffey
dealer_or_external • Sep 16, 2025, 11:00 AM
@Stephanie D ORIGINAL PART ISNT AVAILBLE. CAN WE GET APPROVAL TO GET IT FIXED
Stephanie Davis
dealer_or_external • Sep 16, 2025, 12:37 PM
@Ashlee O I have added line 6 and wondering if you could please submit this over? We are having issues with getting the correct fascia in for line 4 that is cracked. I also added a photo showing the old compared to the new we keep receiving. According to @Tessa C per the Keystone website and info the one that we need (the fascia Keystone installed on the unit) is not available or on the website. So, with that being said, I will just ask for the complete fascia to be replaced at this time. The customer is not happy that he has been waiting, and we keep failing at getting the correct part in. Please let me know what you think on this!
Ashlee Olsen
processor • Sep 16, 2025, 12:54 PM
You got it! I'll get it sent over right now.
Ashlee Olsen
processor • Sep 16, 2025, 1:02 PM
Submitted PA line 6: PREAUTH18321
Ashlee Olsen
processor • Sep 22, 2025, 2:26 PM
Sent an email asking for an update
Ashlee Olsen
processor • Sep 23, 2025, 12:10 PM
approved 2
Ashlee Olsen
processor • Sep 23, 2025, 12:11 PM
Hi Stephanie! This has been approved for 2 hours, as a good will/to match unit
Stephanie Davis
dealer_or_external • Sep 23, 2025, 3:42 PM
@Tessa C We are approved to replace the slide fascia with the new style we keep getting on this unit. Will you please order what we will need to complete the job? Thanks!
Tessa Coffey
dealer_or_external • Sep 23, 2025, 4:06 PM
@Stephanie D ON ORDER 17420
Tessa Coffey
dealer_or_external • Sep 26, 2025, 10:40 AM
@Stephanie D LEG ASSEMBLY CAME IN TODAY. STILL WAITING ON HEADER
Tessa Coffey
dealer_or_external • Oct 8, 2025, 1:17 PM
@Stephanie D Got all facia pieces for this unit now!!! yay!!!!!!!
Stephanie Davis
dealer_or_external • Oct 10, 2025, 4:33 PM
@Ashlee O I closed this WO up and I can't get line 6 to separate from the other lines. This is where we went back and ask for extra 2 hours on replacing the slide fascia/stile.
We have claims 03894473 and 03912485. Line 6 is the only thing on claim PREAUTH18321 / PA03912485. Please let me know if this together will work or if I need to get Emily to possibly help me get this separated.
Ashlee Olsen
processor • Oct 10, 2025, 5:28 PM
Nope, this will work great! Do you need to claim the cable for job 1? Also, on job 4, you have a lot of crate charges/shipping. Can you tell me which parts those all belong to please?
Stephanie Kendziorski
processor • Oct 13, 2025, 11:23 AM
done
Stephanie Davis
dealer_or_external • Oct 13, 2025, 12:06 PM
Good morning! I am so glad you came back on this one. I missed the cable, and some shipping was not added when the parts were. I made a whole new completed wo and attached it. This should have all the shipping, parts and labor. Thanks for all you do!
Stephanie Davis
dealer_or_external • Oct 13, 2025, 12:09 PM
@Ashlee O new completed wo for you on this mess!
Ashlee Olsen
processor • Oct 13, 2025, 1:59 PM
submitted lines 1-5 CLAIM27278
Ashlee Olsen
processor • Oct 13, 2025, 2:01 PM
submitted lines 1-5 CLAIM27278
submitted job 6 CLAIM27685
Ashlee Olsen
processor • Oct 20, 2025, 2:36 PM
@Stephanie D WO 25820 Keystone feedback:
On SO 6262871 Inv 5049209 you had only ordered one of part number 664647, but you're claiming two. Please advise.
Stephanie Davis
dealer_or_external • Oct 20, 2025, 3:21 PM
@Ashlee O I attached the 2 different invoices that shows two of the same were purchased for this unit. Let me know if this helps or if I need more info for you.
Ashlee Olsen
processor • Oct 20, 2025, 3:35 PM
Thank you! Invoices added to Keystone
Stephanie Kendziorski
processor • Oct 21, 2025, 9:14 AM
done
Stephanie Davis
dealer_or_external • Nov 4, 2025, 1:31 PM
@Stephanie K @Ashlee O
The claim was shorted $775.94. It is showing a payment of $793.44 is processing for this work order under
CLAIM27278 (C3870994) as well. :)
Ashlee Olsen
processor • Nov 4, 2025, 1:42 PM
Jobs 1-5 are on C3870994 paid $1636.51
Job 6 is on C38710000- paid $793.44
Stephanie Davis
dealer_or_external • Nov 4, 2025, 1:43 PM
Yes, thank you! This one has for some reason had me stumped!
Ashlee Olsen
processor • Nov 4, 2025, 1:44 PM
Jobs 1-5 are on C3870994 paid $1636.51
Job 6 is on C38710000- paid $793.44
Sorry, job 6 has not been paid yet, but it's approved
Stephanie Kendziorski
processor • Nov 7, 2025, 12:35 PM
Done
Stephanie Kendziorski
processor • Nov 19, 2025, 11:56 AM
done
Ashlee Olsen
processor • Nov 25, 2025, 3:43 PM
C3870994 $1636.51 check #1564116
C3871000 $793.44 check #1566465
Stephanie Kendziorski
processor • Dec 23, 2025, 12:28 PM
done
Stephanie Kendziorski
processor • Dec 26, 2025, 11:17 AM
done
Claim Files
25820 PD SHORTAGE ON CLAIM.pdf
pdf • Nov 18, 2025, 9:31 AM • 475,494 bytes
/home/openclaw/nas/Dropbox/TRI 1202/Warranty Checks/2025/Keystone 2025/25820 PD SHORTAGE ON CLAIM.pdf
25396,25820 PD CHECK.pdf
pdf • Nov 4, 2025, 1:25 PM • 444,477 bytes
/home/openclaw/nas/Dropbox/TRI 1202/Warranty Checks/2025/Keystone 2025/25396,25820 PD CHECK.pdf
PN 664647 Invoices.pdf
pdf • Oct 20, 2025, 3:21 PM • 551,245 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25820/PN 664647 Invoices.pdf
COMPLETED WO WITH SHP AND PARTS ADDED.pdf
pdf • Oct 13, 2025, 12:06 PM • 420,535 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25820/COMPLETED WO WITH SHP AND PARTS ADDED.pdf
COMPLETED WO.pdf
pdf • Oct 10, 2025, 4:28 PM • 419,807 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25820/COMPLETED WO.pdf
Job 6 PA approval.pdf
pdf • Sep 23, 2025, 12:10 PM • 247,132 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25820/Job 6 PA approval.pdf
WO 2.pdf
pdf • Sep 16, 2025, 12:30 PM • 417,653 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25820/WO 2.pdf
Approved PA.pdf
pdf • Aug 26, 2025, 12:15 PM • 515,963 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25820/Approved PA.pdf
WO.pdf
pdf • Aug 2, 2025, 1:53 PM • 414,422 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25820/WO.pdf