Claim explorer / evidence thread
Claim 25793
TRI 1202 • Ashlee • Paid • dutchman
risk 0.00
deadline Overdue / escalation ready
images 0
matched 0
review 9
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
145d elapsed • 0d remaining
Analyzed
Completed stage
145d elapsed • 0d remaining
Awaiting OEM
Completed stage
145d elapsed • 0d remaining
Auto-Approved
Completed stage
145d elapsed • 0d remaining
Payment Due
Completed stage
145d elapsed • 0d remaining
Escalation Eligible
Completed stage
145d elapsed • 0d remaining
Resolved
Overdue / escalation ready
145d elapsed • 0d remaining • Overdue
AI Claim Analysis
Estimated Recovery Amount
Pending payment match
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
2
OEM Response Deadline Exceeded • Payment Deadline Exceeded
Missing Items
9
No active evidence gaps are listed.
Deadline Status
Overdue / escalation ready
145 days open in the visible workflow.
Recommended Action
Escalate to State
This is the fastest next move from the current workflow stage.
Dossier completeness
Dossier has not been generated yet. Evidence presence is not treated as complete.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
14
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: Jun 8, 2026, 7:49 PM to Jun 25, 2026, 2:54 AM.
Indexed evidence
4 docs / 7 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
145 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25793/Paid claim.pdf
Timeline
First seen Jun 8, 2026, 7:49 PM • last seen Jun 25, 2026, 2:54 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
13 indexed side comments on this claim.
Latest visible thread signal
Oct 20, 2025, 2:25 PM • processor • paid $782.58 check #1561658
Role mix
Dealer 0 • OEM 0 • Processor 8
Decision cues
Denial signals 0 • info / missing-doc asks 3 • approval signals 4
Best move
Work missing-doc or reply asks first from the thread.
Quick Actions
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Jump straight into Dropbox side comments, notes, and support documents.
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See the quick-rule cards first, then open the legal basis only if needed.
Images
supporting-image
Warranty claim image (tri-1202 / Dutchman / case 25793 / claims-paid / “LINE 3 -5.JPG”):
- **Visible damage:** Tempered glass fragments are scattered along the bottom shower threshold/track and on the shower pan, indicating a broken/shattered shower glass door or panel. Remaining glass panels appear upright, but damage source is likely the enclosure glass.
- **Parts/components shown:** RV shower stall with white molded wall surround, shower pan, drain, black-framed glass shower enclosure/door,
Human interpretation • confidence 0.00
supporting-image
Claim line 1 image shows the RV bathroom shower/tub enclosure.
- **Visible components:** White molded shower surround with faux tile pattern, tub pan with built-in corner seat, clear glass sliding/hinged shower door, black metal door frame/track, black latch/handle, drain/strainer, interior shower light, wall hooks outside shower.
- **Visible damage/condition:** Notable scuffing/chipping or missing finish along the **black lower shower door track/frame**, especially near the center/left bottom
Human interpretation • confidence 0.00
supporting-image
Claim line linkage: File name indicates “LINE 1 -3.JPG,” likely supporting claim line 1.
Visible damage: Shower enclosure glass appears shattered/failed, with many small tempered-glass fragments collected in the lower black shower door/track and scattered on the white shower pan.
Parts/components shown: RV bathroom shower pan with drain, black shower door frame/track, remaining glass panel/door edge, tan shower surround/base trim, adjacent toilet, wood-look vinyl floor.
Labels/text: No readab
Human interpretation • confidence 0.00
supporting-image
Claim line 1 image shows a black framed panel/edge with clear glass or plastic material visibly cracked/chipped along the lower edge. A tape measure is held against the damaged section, indicating the affected area spans roughly 16–21 inches, about 5 inches of visible cracking/chipping. Background appears to be an RV interior/white wall or enclosure. No readable manufacturer labels or documents are visible besides tape measure markings. Damage supports a repair/replacement claim for the cracked
Human interpretation • confidence 0.00
supporting-image
Warranty claim image (LINE 1-2.JPG) shows an RV shower/bath enclosure area with a black horizontal header/rail and glass panel/door components. A tape measure is held vertically against the rail, showing height around 63–64 inches. Visible damage appears to be shattered/cracked tempered glass along the lower edge of the black rail/header area, with fragmented glass pattern present. Background includes white shower wall panels and an unreadable red/green sticker/label. Repair context likely relat
Human interpretation • confidence 0.00
supporting-image
Claim line 1 image shows RV bathroom shower enclosure. Visible issue is along the upper edge of the glass shower door/panel under the black top rail/header: the glass appears chipped/shattered with a jagged, “tempered glass” crack pattern across the top section. Components visible include the tri-slide glass shower door, black shower frame/header, white molded shower surround, skylight, wall panels, handheld shower head/rail, shelves, and fasteners.
Labels/text visible: small gold label on glas
Human interpretation • confidence 0.00
supporting-image
Warranty claim image (case 25793, LINE 1): RV bathroom shower enclosure. Visible components include glass shower door/panel, black metal frame/track, hinge/latch hardware, white molded shower pan with drain, and white patterned shower wall surround.
Visible condition/damage: black sealant/adhesive or gasket material appears rough/excessive/irregular along the upper and lower shower frame/track area, suggesting prior or ongoing reseal/repair for a shower door/frame leak or fit issue. No obvious
Human interpretation • confidence 0.00
Claim Lines
complaint
CUSTOMER STATED THE SHOWER DOOR WAS IN LOCKED POSITION AND SHATTERED WHILE TRAVELING
needs-review • confidence 0.26
complaint
CUSTOMER STATED THE SHOWER DOOR WAS IN LOCKED POSITION AND SHATTERED WHILE TRAVELING
needs-review • confidence 0.26
complaint
CUSTOMER STATED THE SHOWER DOOR WAS IN LOCKED POSITION AND SHATTERED WHILE TRAVELING
needs-review • confidence 0.09
cause
DUE TO MANUFACTURING DEFECT IN GLASS SHOWER DOOR FAILED WHILE GOING DOWN THE ROAD. TIPTON, ROBERT Customer #: 89882
needs-review • confidence 0.29
cause
DUE TO MANUFACTURING DEFECT IN GLASS SHOWER DOOR FAILED WHILE GOING DOWN THE ROAD. TIPTON, ROBERT Customer #: 89882
needs-review • confidence 0.29
cause
DUE TO MANUFACTURING DEFECT IN GLASS SHOWER DOOR FAILED WHILE GOING DOWN THE ROAD. TIPTON, ROBERT Customer #: 89882
needs-review • confidence 0.12
correction
CLEAN ALL BROKEN GLASS AND REPLACE SHOWER DOOR
needs-review • confidence 0.26
correction
CLEAN ALL BROKEN GLASS AND REPLACE SHOWER DOOR
needs-review • confidence 0.26
correction
CLEAN ALL BROKEN GLASS AND REPLACE SHOWER DOOR
needs-review • confidence 0.12
Evidence Thread
Ashlee Olsen
processor • Jul 18, 2025, 6:49 PM
submitted PA03886665
Ashlee Olsen
processor • Jul 24, 2025, 1:44 PM
Asked Keystone for an update
Stephanie Davis
dealer_or_external • Jul 25, 2025, 10:34 AM
Thank you, the customer just called and ask for an update.
Ashlee Olsen
processor • Jul 25, 2025, 6:18 PM
Requested another update today, I have heard nothing back from them
Ashlee Olsen
processor • Jul 28, 2025, 1:41 PM
@Stephanie D I've attached the approval in this folder, but when looking at it, the note says, "approved for part only as goodwill", without any reasoning. I'm going to reach out to Keystone to see what's going on, but wanted to keep you in the loop!
Ashlee Olsen
processor • Jul 28, 2025, 1:56 PM
After some back and forth, I was able to have the 1.5 labor approved. Updated approved PA added to this folder. Please note, they originally said they didn't approve labor time, "because glass just doesn't break, and if this issue happens again, it will not be covered under warranty". Keystone was assuming the glass either came broken to the dealership or the customer didn't have the door locked properly.
Stephanie Davis
dealer_or_external • Jul 28, 2025, 2:12 PM
I have been wondering about this one myself! So, I didn't see if they are sending it since it is "goodwill" or do I need to order?
Stephanie Davis
dealer_or_external • Jul 28, 2025, 4:21 PM
@Cole P Approved to replace shower door.
Ashlee Olsen
processor • Jul 28, 2025, 4:37 PM
That I am not sure, as you can see the info back from the PA is very vague
Cole Perkins
dealer_or_external • Jul 29, 2025, 4:14 PM
whole door is ordered PO17245
Cole Perkins
dealer_or_external • Aug 8, 2025, 8:25 AM
@Stephanie D PART IS HERE
Ashlee Olsen
processor • Sep 30, 2025, 6:42 PM
submitted CLAIM22892
Ashlee Olsen
processor • Oct 20, 2025, 2:25 PM
paid $782.58 check #1561658
Claim Files
Paid claim.pdf
pdf • Oct 20, 2025, 2:29 PM • 274,231 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25793/Paid claim.pdf
COMPLETED WO.pdf
pdf • Sep 30, 2025, 2:34 PM • 393,436 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25793/COMPLETED WO.pdf
Approval.pdf
main-pdf • Jul 28, 2025, 1:54 PM • 148,279 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25793/Approval.pdf
WO.pdf
pdf • Jul 18, 2025, 4:54 PM • 390,027 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25793/WO.pdf