Claim explorer / evidence thread
Claim 25702
TRI 1202 • Ashlee • Warranty Checks • forest-river
risk 0.35
deadline Approaching deadline
images 31
matched 0
review 3
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
118d elapsed • 0d remaining
Analyzed
Completed stage
118d elapsed • 0d remaining
Awaiting OEM
Completed stage
118d elapsed • 0d remaining
Auto-Approved
Completed stage
118d elapsed • 0d remaining
Payment Due
Approaching deadline
118d elapsed • 0d remaining
Escalation Eligible
Upcoming statutory deadline
118d elapsed • 0d remaining
Resolved
Upcoming statutory deadline
118d elapsed • 0d remaining
AI Claim Analysis
Estimated Recovery Amount
Pending payment match
What this claim may still be worth based on current evidence.
Compliance Score
65/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
1
OEM Response Deadline Exceeded
Missing Items
3
missing_unit_id_photo
Deadline Status
Approaching deadline
118 days open in the visible workflow.
Recommended Action
Review Short-Pay
This is the fastest next move from the current workflow stage.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
38
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Full evidence packet
Estimated packet is large. Prepare a concise executive chronology with full backup evidence separated.
Chronology
Ready to order
Visible span: May 7, 2026, 5:05 AM to Jun 30, 2026, 2:54 AM.
Indexed evidence
15 docs / 24 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
118 days open in the visible workflow; risk score 0.35.
Claim Summary
Evidence summary
images=31; damage=0; unit=0; parts=29; doc=2; gaps=missing_unit_id_photo • Unit 2021 Forest River • VIN 4X4FSAJ26MJ041298
Path
/home/openclaw/nas/Dropbox/TRI 1202/Warranty Checks/2025/Vendor Checks 2025/25702 PD CHECK.pdf
Timeline
First seen May 7, 2026, 5:05 AM • last seen Jun 30, 2026, 2:54 AM
Evidence flags
missing unit id photo
Comment Intelligence
Thread depth
39 indexed side comments on this claim.
Latest visible thread signal
Aug 25, 2025, 2:20 PM • processor • Submitted C# CASE 6054441
Role mix
Dealer 0 • OEM 0 • Processor 21
Decision cues
Denial signals 0 • info / missing-doc asks 18 • approval signals 2
Best move
Work missing-doc or reply asks first from the thread.
Quick Actions
Back to search results
Run the same search again.
Open focused evidence thread
Jump straight into Dropbox side comments, notes, and support documents.
Open claim explorer
Return to the main recovery queue view.
Open evidence room
See the quick-rule cards first, then open the legal basis only if needed.
Images
document-photo
document-photo
document-photo
document-photo
document-photo
document-photo
document-photo
document-photo
document-photo
parts-photo
parts-photo
document-photo
document-photo
document-photo
document-photo
document-photo
document-photo
parts-photo
parts-photo
parts-photo
parts-photo
parts-photo
parts-photo
parts-photo
Claim Lines
complaint
CS THAT THE LEVELING SYSTEM IS NOT WORKING PROPERLY CHECK AND ADVISE CUSTOMER HAD TO USE A DRILL TO LIFT LEGS HAS CASE # FROM LIPPERT
needs-review • confidence 0.23
cause
TECH DIAG WITH LCI 4.7 AT CONTROLLER TO TOUCH PAD. LCI CONFIRMS GROUND CONTROL 3.0 BOARD 25057 IS BAD. CASE NUMBER 5930204 ESTEPP, GARY Customer #: 85116
needs-review • confidence 0.26
correction
REPLACE GROUND CONTROL BOARD AND TEST
needs-review • confidence 0.20
Evidence Thread
Chris Lehnert
dealer_or_external • Jul 1, 2025, 4:40 PM
@Jules E HEY i need a price on a control board for the leveling system please
Jules Elmore
dealer_or_external • Jul 2, 2025, 9:05 AM
@Chris L Part number 803280 $556.99 plus shipping. This is the price from LCI. It did say low stock.
Chris Lehnert
dealer_or_external • Jul 2, 2025, 3:14 PM
got the approval and deposit to order the slide topper and the griddle knob
Chris Lehnert
dealer_or_external • Jul 2, 2025, 3:14 PM
got the approval and deposit to order the slide topper and the griddle knob
Chris Lehnert
dealer_or_external • Jul 2, 2025, 3:15 PM
hey i got the deposit to order this control board
Jules Elmore
dealer_or_external • Jul 2, 2025, 4:03 PM
@Chris L PART ON ORDER PO#17175
Cole Perkins
dealer_or_external • Jul 10, 2025, 10:22 AM
@Chris L part for wo is here
Stephanie Davis
dealer_or_external • Jul 18, 2025, 3:36 PM
@Ashlee O The customer purchased this board from LCI and installed himself. He said LCI told him to bring the unit to a service center and let us do a warranty claim on the board to replace it. LCI gave the customer a number when he spoke with them and it is 390133037476. That number may be of some help to us!
Ashlee Olsen
processor • Jul 18, 2025, 3:50 PM
Thank you! I sent the PA in, but will use that if needed.
Ashlee Olsen
processor • Jul 18, 2025, 3:50 PM
Emailed info to LCI for PA
Ashlee Olsen
processor • Jul 18, 2025, 3:51 PM
Case # 6054441
Stephanie Davis
dealer_or_external • Jul 22, 2025, 9:41 AM
@Ashlee O Customer just called for an update. LCI told him we had not even contacted them about this. I assured him we were on it, and it was in LCI's ballpark! If we can reach out and see what the deal is, please? They are just showing out!
Ashlee Olsen
processor • Jul 22, 2025, 12:59 PM
Hey! I reached out to Lippert again, but I have not heard anything back. I will see if I can find number to call them.
Ashlee Olsen
processor • Jul 22, 2025, 1:27 PM
@Stephanie D to sum up our phone call for notes sake, this customer has created so many case numbers they are having a hard time figuring what is happening. They also told me the tech diag phone call does not have a case number, and in their minds, did not happen, so if we could get the case number given to the tech, I can call them back with that and it will likely be approved right away. Going forward, they tied everything together with the customers original case number 5930204.
Stephanie Davis
dealer_or_external • Jul 22, 2025, 2:13 PM
Tech case number 6001133. Also
attached a snip it of the email that was sent to the tech after the call.
Ashlee Olsen
processor • Jul 22, 2025, 3:00 PM
Stephanie, can you attach the email again please? It's not in this folder.
Stephanie Davis
dealer_or_external • Jul 22, 2025, 4:56 PM
Sorry, it should be there now!
Ashlee Olsen
processor • Jul 22, 2025, 6:49 PM
Thank you, I will call them in the morning
Stephanie Davis
dealer_or_external • Jul 23, 2025, 9:26 AM
Good morning! The customer finally called me back this morning. I let him know that calling in multiple times is giving him different case numbers. Also, that the different case numbers were causing a confusion on LCI's end and slowing down the process. He laughed and said, ok I will let you all do your job! Fingers crossed he does!!!
Ashlee Olsen
processor • Jul 23, 2025, 12:48 PM
Haha, ok, hopefully!!
Did the board the customer received from LCI work or was that a bad one also? I want to make sure I understand correctly.
Ashlee Olsen
processor • Jul 24, 2025, 2:11 PM
@Stephanie D this has been approved for .5, I have attached the approval email, however @Chris B they refused to pay diag time and marked down labor from 1 to .5. Is this one I should send the Tennessee state law form over for?
Chris Balderrama
processor • Jul 24, 2025, 2:13 PM
Yep! Fire away! CC Heidi and I please
Ashlee Olsen
processor • Jul 24, 2025, 2:23 PM
@Stephanie D I will need this filled out & for part to be returned when this one is ready to submit. Thanks!
Ashlee Olsen
processor • Jul 24, 2025, 2:27 PM
State law form emailed to Lippert
Ashlee Olsen
processor • Jul 24, 2025, 2:27 PM
@Stephanie D FYI I tagged you in the parts return form I will need filled out when this one is ready to be submitted. Thanks!
Stephanie Davis
dealer_or_external • Jul 24, 2025, 4:56 PM
Thank you! Sorry I have had 2 new units and been in service some today!
Ashlee Olsen
processor • Jul 25, 2025, 3:20 PM
Lippert's feedback:
We will review for diagnostic time after the part is returned and tested as the payment is pending the results of that testing. We will also need an updated claim showing the amount being charged for parts and labor for review. Please provide the shipping number once it is returned.
Chris Balderrama
processor • Jul 25, 2025, 3:22 PM
Tell them that is not how it works - you get the part back AFTER the claim is paid.
Stephanie Davis
dealer_or_external • Jul 25, 2025, 3:52 PM
@Chris B Job is done and completed. Do I need to go ahead and do a completed WO, send my part back (provide tracking) and proceed as I normally would? Or should I hold off?
Ashlee Olsen
processor • Jul 25, 2025, 6:08 PM
Chris called me on this one earlier, he's going to send Lipper an email, so maybe hold off until we get a response from them
Stephanie Davis
dealer_or_external • Jul 26, 2025, 8:50 AM
Ok, I will hold until further notice!
Ashlee Olsen
processor • Jul 28, 2025, 4:36 PM
@Chris B did you hear anything back on this one?
Ashlee Olsen
processor • Aug 4, 2025, 2:43 PM
@Stephanie D Can you upload a complete WO charging the 1.5 please? We've been working behind the scenes on this one, we haven't forgotten :)
Stephanie Davis
dealer_or_external • Aug 4, 2025, 4:57 PM
I have this one on my check on list for the week! I will go ahead tomorrow and get this made and uploaded!
Stephanie Davis
dealer_or_external • Aug 6, 2025, 10:44 AM
@Ashlee O I have attached the completed WO. Since this is a slight bit different :) I wasn't sure where to move this!
Ashlee Olsen
processor • Aug 7, 2025, 10:37 AM
Added complete WO to Lippert email
Stephanie Davis
dealer_or_external • Aug 25, 2025, 10:57 AM
@Ashlee O Chris B told me to go ahead and send the part back this morning. I have added a copy of proof of shipping and the requested form you needed for part return. Let me know if you need anything else on this one!
Ashlee Olsen
processor • Aug 25, 2025, 2:19 PM
Complete WO and return shipping info sent to Lippert
Ashlee Olsen
processor • Aug 25, 2025, 2:20 PM
Submitted C# CASE 6054441
Claim Files
25702 PD CHECK.pdf
pdf • Sep 26, 2025, 11:37 AM • 432,496 bytes
/home/openclaw/nas/Dropbox/TRI 1202/Warranty Checks/2025/Vendor Checks 2025/25702 PD CHECK.pdf
Reduction email.pdf
mail-artifact • Sep 18, 2025, 1:40 PM • 217,660 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25702/Reduction email.pdf
Paid claim.pdf
pdf • Sep 18, 2025, 1:39 PM • 170,164 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25702/Paid claim.pdf
Lippert Email.pdf
mail-artifact • Sep 15, 2025, 1:26 PM • 259,716 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25702/Lippert Email.pdf
LIPPERT PART RETURN FORM.pdf
pdf • Aug 25, 2025, 10:25 AM • 531,484 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25702/LIPPERT PART RETURN FORM.pdf
COMPLETED WO.pdf
pdf • Aug 6, 2025, 10:40 AM • 412,182 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25702/COMPLETED WO.pdf
Parts return form.pdf
pdf • Jul 24, 2025, 2:23 PM • 89,787 bytes
/home/openclaw/nas/Dropbox/TRI 1202/Tri Am OEM Compliance RO's/25702 OEM CB/Parts return form.pdf
Parts return form.pdf
pdf • Jul 24, 2025, 2:23 PM • 89,787 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25702/Parts return form.pdf
State law form.pdf
pdf • Jul 24, 2025, 2:22 PM • 317,682 bytes
/home/openclaw/nas/Dropbox/TRI 1202/Tri Am OEM Compliance RO's/25702 OEM CB/State law form.pdf
State law form.pdf
pdf • Jul 24, 2025, 2:22 PM • 317,682 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25702/State law form.pdf
Approval email.pdf
mail-artifact • Jul 24, 2025, 2:07 PM • 475,923 bytes
/home/openclaw/nas/Dropbox/TRI 1202/Tri Am OEM Compliance RO's/25702 OEM CB/Approval email.pdf
Approval email.pdf
mail-artifact • Jul 24, 2025, 2:07 PM • 475,923 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25702/Approval email.pdf
WO.pdf
pdf • Jul 18, 2025, 3:33 PM • 393,032 bytes
/home/openclaw/nas/Dropbox/TRI 1202/Tri Am OEM Compliance RO's/25702 OEM CB/WO.pdf
WO.pdf
pdf • Jul 18, 2025, 3:33 PM • 393,032 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25702/WO.pdf
wo25702.pdf
main-pdf • Jul 1, 2025, 4:39 PM • 384,849 bytes
/home/openclaw/nas/Dropbox/TRI 1202/Parts Received- TRI/25702/wo25702.pdf