Claim Detail

CUSTOMER STATES WHILE LOOKING @ SLIDE W 1020 GRAND THE RIGHT SIDE IS "DRAGGING ON THE FLOOR AND LIFTING THE LINOLEIUM AND IT IS CURLED IN THE CORNER"

partial-match • confidence 0.35

CUSTOMER STATES WHILE LOOKING @ SLIDE W 1020 GRAND THE RIGHT SIDE IS "DRAGGING ON THE FLOOR AND LIFTING THE LINOLEIUM AND IT IS CURLED IN THE CORNER"

partial-match • confidence 0.42

CUSTOMER STATES WHILE LOOKING @ SLIDE W 1020 GRAND THE RIGHT SIDE IS "DRAGGING ON THE FLOOR AND LIFTING THE LINOLEIUM AND IT IS CURLED IN THE CORNER"

partial-match • confidence 0.42

Manufacturer design. The slide is adjusted properly. When the slide is running in the weight of the fridge in the slide is bringing the slide down and barely just touching the floor. The only fix is the slide skis that sit on the floor. The vynel is free floating so when the slide is all the way out it picks up a little bit. It will relax with heat.

partial-match • confidence 0.35

Manufacturer design. The slide is adjusted properly. When the slide is running in the weight of the fridge in the slide is bringing the slide down and barely just touching the floor. The only fix is the slide skis that sit on the floor. The vynel is free floating so when the slide is all the way out it picks up a little bit. It will relax with heat.

partial-match • confidence 0.36

CUSTOMER WOULD LIKE US TO LOOK AT HIS W 1020 GRAND DUMP VALVES AS THEY SEEM HARD TO OPERATE. LOOKS LIKE THERE IS CORROSION ON THE ROD THAT LEADS TO THE GATE VALVE

partial-match • confidence 0.40

CUSTOMER WOULD LIKE US TO LOOK AT HIS W 1020 GRAND DUMP VALVES AS THEY SEEM HARD TO OPERATE. LOOKS LIKE THERE IS CORROSION ON THE ROD THAT LEADS TO THE GATE VALVE

partial-match • confidence 0.63

CUSTOMER WOULD LIKE US TO LOOK AT HIS W 1020 GRAND DUMP VALVES AS THEY SEEM HARD TO OPERATE. LOOKS LIKE THERE IS CORROSION ON THE ROD THAT LEADS TO THE GATE VALVE

partial-match • confidence 0.63

LATCH FOR FRIDGE IS BROKEN AND FOOD FLYS W 1020 GRAND OUT WHILE TRAVELING

partial-match • confidence 0.44

LATCH FOR FRIDGE IS BROKEN AND FOOD FLYS W 1020 GRAND OUT WHILE TRAVELING

partial-match • confidence 0.39

LATCH FOR FRIDGE IS BROKEN AND FOOD FLYS W 1020 GRAND OUT WHILE TRAVELING

partial-match • confidence 0.42

FRIDGE LATCH IS BROKEN

partial-match • confidence 0.44

FRIDGE LATCH IS BROKEN

partial-match • confidence 0.39

FRIDGE LATCH IS BROKEN

partial-match • confidence 0.42

REQ: PART AND .20

partial-match • confidence 0.42

REQ: PART AND .20

partial-match • confidence 0.42

REQ: PART AND .20

partial-match • confidence 0.43

BATHROOM DOOR THERE IS A GAP, WONDERING W 1020 GRAND Continued on page 2 PAGE 2 Work Order : 14093 ****************************************************************************** Job # Description JOB INFORMATION Type Bill To ****************************************************************************** IF TRACK CAN BE MOVED OVER 1/2 INCH OR SO

partial-match • confidence 0.59

1000 DEFECT FROM MANUFACTURER. The manufacturer installed the top rail to far away and now there is a large gap at the top of the door. The top rail will have to be shifted over about a 1/4 of an inch. 1.0 to complete.

partial-match • confidence 0.49

The plate the guide is attached too moves around really easy. I pulled the drawer out, sqaured up the guides and added a screw to the plate.

partial-match • confidence 0.56

The plate the guide is attached too moves around really easy. I pulled the drawer out, sqaured up the guides and added a screw to the plate.

partial-match • confidence 0.56

dealer_or_external • Sep 15, 2026, 2:23 PM

@Alix M WORK PARTIALLY COMPLETED, LINE 3 & 4 NEED TO BE COMPLETED YET

processor • Sep 15, 2026, 2:59 PM

PA 980304 has been submitted for approval.

processor • Sep 23, 2026, 2:58 PM

Job 1: approved for 0.5 hour Job 2: approved for 0.3 hour Job 3: pending vendor Job 4: approved for 0.6 hour Job 5: approved for 0.4 hour

processor • Sep 28, 2026, 11:40 AM

Send Grand Design an email as Job 3 has been pending a vendor response for over a week.

processor • Sep 28, 2026, 2:07 PM

@Destinee M @Dustin L Job 1: approved for 0.5 hour Job 2: approved for 0.3 hour Job 3: approved for 0.5 hour Job 4: approved for 0.6 hour Job 5: approved for 0.4 hour *(REQUIRED) A copy of the complete, POST repair, customer-signed work order MUST be provided with submitted claim.

dealer_or_external • Sep 28, 2026, 4:22 PM

Alix Mongiat signed ro uploaded

processor • Sep 28, 2026, 5:04 PM

@Destinee M @Dustin L I need an invoice for the part for job 3 as it is over 5% labor and there is nothing in Grand Design for VIN.

processor • Sep 29, 2026, 5:49 PM

Moving to claims returned until we get the invoice for the part.

processor • Oct 5, 2026, 1:30 PM

Following up on the invoice. We only have until end of next week to submit this for payment before it is late and payment will be denied.

processor • Oct 26, 2026, 4:28 PM

---TIME SENSITIVE--- GRE 8220 | RO 14093 (Stoeger) | PA 980304. Reviewed all three PDFs, all 17 photos individually and the complete sidebar threads. Primary return blocker: the invoice for job 3's refrigerator-latch/bracket part. Alix requested it September 28 because the part exceeds 5% of labor and she found no GD invoice for this VIN; September 29 she returned the claim for that invoice and October 5 warned of the filing deadline. Obtain the matching supplier invoice and reconcile it to part 82203198/$6.08. Confirm current submission status and any required late-filing acceptance. The signed RO is already uploaded: the three September 28 photos show all three pages, including the customer signature dated September 22. Do not repeat the upload request. Reconcile that N/C copy with the later $906.28 final ($900.20 labor + $6.08 parts) and retain the complete post-repair signed evidence required by the PA. PA-approved hours for jobs 1-5 are 0.5/0.3/0.5/0.6/0.4 = 2.3 hours ($322 at the RO's $140 rate). The final bills $900.20 labor, equivalent to 6.43 hours: a $578.20/4.13-hour difference requiring reconciliation of actual time, overlapping codes or additional authorization. This difference is not a verified loss or an instruction to increase time. Clarify actual completion: job 1 says trimming the ski did not fix the floor and proposes further work; job 3 describes a temporary pin adjustment pending a replacement, with the customer requesting shipment. Document the final authorized remedy, part installed or shipped, actual dates and result. The photos support the floor concern, gate-valve work, latch identity, door-track measurements and drawer guide, but do not establish the later permanent floor/latch outcome. Job 3 vendor approval is now present, so the earlier pending-vendor request is resolved. Assign an owner/target date and retain the accepted claim reference. @Matt F @Alix M @Heidi H @Chris B @Dustin L @Destinee M @Randall B

dealer_or_external • Oct 27, 2026, 12:56 PM

@Alix M Uploaded invoice for part.

processor • Oct 27, 2026, 1:38 PM

@Dustin L @Matt F Thank you for the invoice, but this is now a late submit as well. Matt- total labor approved put the claim at $392 plus parts which won't add up to too much on this. But if you wanted to email GD on this one as well. @Chris B @Heidi H

processor • Oct 29, 2026, 1:17 PM

Work was done 9-15 to 9-17. Please let me know if I should submit this for payment with it being late.