Claim explorer / evidence thread
Claim 13523
GRE 8220 • Alix • Paid • forest-river
risk 0.00
deadline Overdue / escalation ready
images 0
matched 0
review 4
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
97d elapsed • 0d remaining
Analyzed
Completed stage
97d elapsed • 0d remaining
Awaiting OEM
Completed stage
97d elapsed • 0d remaining
Auto-Approved
Completed stage
97d elapsed • 0d remaining
Payment Due
Completed stage
97d elapsed • 0d remaining
Escalation Eligible
Completed stage
97d elapsed • 0d remaining
Resolved
Overdue / escalation ready
97d elapsed • 0d remaining • Overdue
AI Claim Analysis
Estimated Recovery Amount
$250.00
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
2
OEM Response Deadline Exceeded • Payment Deadline Exceeded
Missing Items
4
No active evidence gaps are listed.
Deadline Status
Overdue / escalation ready
97 days open in the visible workflow.
Recommended Action
Escalate to State
This is the fastest next move from the current workflow stage.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
41
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Full evidence packet
Estimated packet is large. Prepare a concise executive chronology with full backup evidence separated.
Chronology
Ready to order
Visible span: May 27, 2026, 12:30 PM to Sep 1, 2026, 2:57 AM.
Indexed evidence
24 docs / 24 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
97 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13523/Claim Sheet.pdf
Timeline
First seen May 27, 2026, 12:30 PM • last seen Sep 1, 2026, 2:57 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
15 indexed side comments on this claim.
Latest visible thread signal
Jul 10, 2026, 8:51 AM • processor • This paid on check 3189060 for $2,143.77
Role mix
Dealer 0 • OEM 0 • Processor 9
Decision cues
Denial signals 4 • info / missing-doc asks 4 • approval signals 1
Best move
Work missing-doc or reply asks first from the thread.
Quick Actions
Back to search results
Run the same search again.
Open focused evidence thread
Jump straight into Dropbox side comments, notes, and support documents.
Open claim explorer
Return to the main recovery queue view.
Open evidence room
See the quick-rule cards first, then open the legal basis only if needed.
Images
document-photo
document-photo
document-photo
document-photo
document-photo
document-photo
document-photo
document-photo
document-photo
document-photo
document-photo
document-photo
document-photo
document-photo
document-photo
document-photo
document-photo
document-photo
document-photo
document-photo
document-photo
document-photo
document-photo
document-photo
Claim Lines
complaint
THERE IS AN ISSUE WITH THE REFER. iT W 1021 FORES WILL NOT STAY COOL. THERE IS INTERMITTENT ISSUE. SPOKE DIRECTLY WITH DUSTIN FURTHER ON ISSUE WITH REFER.
partial-match • confidence 0.36
cause
Issue with the refer let the refer run all night check on it in the morning freezer was cold but the fridge was 80 degrees and ran it all night. Called customer support at magic chef they said I had to call forest river so called forest river they said to call magic chef did this twice and got nowhere been getting the run around from both places
partial-match • confidence 0.50
correction
CURRENTLY, WE HAVE 2 HOURS OF
needs-review • confidence 0.33
complaint
REFER REPLACEMENT W 1021 FORES
needs-review • confidence 0.00
cause
Bad fridge. I unpacked the new fridge and checked it for defects and its good. I took the doors off the new fridge went inside, removed the trim that hides the edge of the slide floor so it won't get damaged and pulled the screws out of the feet. I went to the backside of the fridge, pulled the two screws that were Continued on page 2 PAGE 2 Work Order : 13523 ****************************************************************************** Job # Description JOB INFORMATION Type Bill To ****************************************************************************** holding it and removed the water line. There is a plate on the top of the fridge thats screwed to the wall so i had to find a two foot drill extension to pull the screws. I laid paneling on the floor to protect it and I pulled the fridge out of the hole, got some help and swapped the fridges in the unit. I had to use my multi-tool with a scraping blade and a pry bar to cut the plate off the fridge. Once it was off I cleaned the old sealant off of it and glued the plate on top of the new fridge with construction adhesive. While the adhesive was setting up i transfered the 12 volt wires and the travel lock bar. I slid the fridge back in place, secured the feet and the plate to the wall. I put the doors on, peeled the protective film off, hooked the water line up and reconnected the 12 volt wiring. I turned it on to test it and I checked it the following day and both the fridge and freezer are getting cold.
needs-review • confidence 0.21
correction
Done. APPROVED: 1.5
needs-review • confidence 0.00
Evidence Thread
Kaitlyn Reinwand
dealer_or_external • May 27, 2026, 11:35 AM
@Alix M PER MATT.. THIS ONE WILL FALL INTO THE ANNOUNCEMENT THAT FOREST RIVER HAD SENT OUT A WHILE AGO ABOUT THEM BEING RESPONSIBLE IF THE DISTRIBUTOR IS UNABLE TO HELP. WE TRIED CALLING MAGIC CHEF TWICE AND THEY REFERRED USED TO FOREST RIVER. FOREST RIVER REFERRED US BACK TO MAGIC CHEF.
ADDITIONALLY, THIS IS A HOT UNIT. THE CUSTOMER HAS CAMPING PLANS IN A WEEK.
Alix Mongiat
processor • May 27, 2026, 12:17 PM
PA 2689046 has been submitted for approval.
Alix Mongiat
processor • May 27, 2026, 2:03 PM
@Kaitlyn R Forest River Denied this stating the unit has been out of warranty since 10/12/25. Do you by chance have a copy of that notice that you mentioned? I did email the person that denied it asking them to review again. If they state still denied, I will discuss this with Chris.
Alix Mongiat
processor • May 27, 2026, 3:54 PM
@Kaitlyn R @Michelle A
From Forest River:
I apologize but I am not familiar with the announcement you are referring to. There was a TSB that was released for the Magic Chef MCDCR10DSG model, but that was specifically for that model only. Also, can you please advise on the number that was called for Forest River, the number you were using to call, and the names of anyone you spoke with? Rockwood Flagstaff does not deal with Magic Chef directly, we would not have asked for you to get in contact with them directly.
Kaitlyn Reinwand
dealer_or_external • May 28, 2026, 11:50 AM
@Matt F do you recall the announcement that you were referring to yesterday?
Matt Ferkey
dealer_or_external • May 28, 2026, 12:46 PM
@Alix M It was a PDF that you emailed to kaitlin and I on Jan 15th. I will attach it to this claim folder.
Alix Mongiat
processor • May 28, 2026, 1:10 PM
@Matt F @Kaitlyn R Can you tell me when this was initially brought up to Greeneway? The warranty expired in October, and Magic Chef is also only covered for 1 year aside from compressor parts it looks like.
Kaitlyn Reinwand
dealer_or_external • Jun 4, 2026, 1:19 PM
@Alix M THE CUSTOMER CALLED US TO NOTIFY US OF THE REFER ON MAY 15 2026. I WILL NOTIFY THE CUSTOMER THAT THEY ARE OUT OF WARRANTY AND WILL BE RESPONSIBLE FOR THE BILL.
Alix Mongiat
processor • Jun 4, 2026, 1:47 PM
Thank you. I will move this to write off.
Kaitlyn Reinwand
dealer_or_external • Jun 9, 2026, 3:09 PM
@Alix M the customer spoke to Forest River. We are to submit the diagnosis form that I just uploaded to the warranty claim per Debra Rimsa.
Alix Mongiat
processor • Jun 9, 2026, 3:27 PM
emailed this to FR as they denied the claim and I cannot add anything to it.
Alix Mongiat
processor • Jun 10, 2026, 8:49 AM
@Kaitlyn R @Michelle A This has been approved for 1.25 hour as a goodwill. These do in fact only have a 1-year warranty, but we will still authorize this as goodwill as our rep was misinformed and told the customer they have a 2-year warranty.
Michelle Antinoja
dealer_or_external • Jun 27, 2026, 11:51 AM
@Alix M
DATE IN: 5/15/2026
DATE COMPLETED: 6/27/2026
PART: JOB2 - 82206818 - REFRIGERATOR - PFL: W/ ICE MAKER, MAGIC CHEF MODEL# MCDCR18FST - STAINLESS STEEL - 18 CU FT - V# MCDCR18FST | XN - QTY:1 - PRICE: 1755.00
INVOICE UPLOADED.
Alix Mongiat
processor • Jun 29, 2026, 9:15 AM
This has been submitted for payment.
Alix Mongiat
processor • Jul 10, 2026, 8:51 AM
This paid on check 3189060 for $2,143.77
Claim Files
Claim Sheet.pdf
pdf • Jul 10, 2026, 8:52 AM • 26,297 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13523/Claim Sheet.pdf
JANECHECK FINAL.pdf
pdf • Jun 27, 2026, 11:52 AM • 61,608 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13523/JANECHECK FINAL.pdf
janechek final 13523.pdf
pdf • Jun 27, 2026, 11:52 AM • 78,162 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13523/janechek final 13523.pdf
Dealer Notice Regarding Changes 1.15.26.pdf
pdf • May 28, 2026, 12:48 PM • 77,208 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13523/Dealer Notice Regarding Changes 1.15.26.pdf
Dealer Notice Regarding Changes 1.15.26.pdf
pdf • May 28, 2026, 12:48 PM • 77,208 bytes
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/2-Pre-Authorizations Pending- iCS/Flagstaff/13523_1/Dealer Notice Regarding Changes 1.15.26.pdf
Dealer Notice Regarding Changes 1.15.26.pdf
pdf • May 28, 2026, 12:48 PM • 77,208 bytes
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Flagstaff/13523/Dealer Notice Regarding Changes 1.15.26.pdf
Dealer Notice Regarding Changes 1.15.26.pdf
pdf • May 28, 2026, 12:48 PM • 77,208 bytes
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/Write Off/13523/Dealer Notice Regarding Changes 1.15.26.pdf
Dealer Notice Regarding Changes 1.15.26.pdf
pdf • May 28, 2026, 12:48 PM • 77,208 bytes
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/1-Pre-Authorizations Needed- iCS/Flagstaff/13523_2/Dealer Notice Regarding Changes 1.15.26.pdf
Dealer Notice Regarding Changes 1.15.26.pdf
pdf • May 28, 2026, 12:48 PM • 77,208 bytes
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/4-Pre-Authorizations Information Corrected- iCS/Flagstaff/13523/Dealer Notice Regarding Changes 1.15.26.pdf
Dealer Notice Regarding Changes 1.15.26.pdf
pdf • May 28, 2026, 12:48 PM • 77,208 bytes
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Flagstaff/13523/Dealer Notice Regarding Changes 1.15.26.pdf
Dealer Notice Regarding Changes 1.15.26.pdf
pdf • May 28, 2026, 12:48 PM • 77,208 bytes
/home/openclaw/nas/Dropbox/GRE 8220/Write Off/13523/Dealer Notice Regarding Changes 1.15.26.pdf
13523.pdf
main-pdf • May 27, 2026, 11:33 AM • 73,672 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13523/13523.pdf
13523.pdf
main-pdf • May 27, 2026, 11:33 AM • 73,672 bytes
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/2-Pre-Authorizations Pending- iCS/Flagstaff/13523_1/13523.pdf
13523.pdf
main-pdf • May 27, 2026, 11:33 AM • 73,672 bytes
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Flagstaff/13523/13523.pdf
13523.pdf
main-pdf • May 27, 2026, 11:33 AM • 73,672 bytes
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/Write Off/13523/13523.pdf
13523.pdf
main-pdf • May 27, 2026, 11:33 AM • 73,672 bytes
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/1-Pre-Authorizations Needed- iCS/Flagstaff/13523_2/13523.pdf
13523.pdf
main-pdf • May 27, 2026, 11:33 AM • 73,672 bytes
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/4-Pre-Authorizations Information Corrected- iCS/Flagstaff/13523/13523.pdf
13523.pdf
main-pdf • May 27, 2026, 11:33 AM • 73,672 bytes
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Flagstaff/13523/13523.pdf
13523.pdf
main-pdf • May 27, 2026, 11:33 AM • 73,672 bytes
/home/openclaw/nas/Dropbox/GRE 8220/Write Off/13523/13523.pdf
13523.pdf
main-pdf • May 27, 2026, 11:33 AM • 73,672 bytes
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Flagstaff/13523/13523.pdf
13523.pdf
main-pdf • May 27, 2026, 11:33 AM • 73,672 bytes
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/2-Pre-Authorizations Pending- iCS/Flagstaff/13523/13523.pdf
13523.pdf
main-pdf • May 27, 2026, 11:33 AM • 73,672 bytes
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Flagstaff/13523/13523.pdf
13523.pdf
main-pdf • May 27, 2026, 11:33 AM • 73,672 bytes
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/1-Pre-Authorizations Needed- iCS/Flagstaff/13523/13523/13523.pdf
13523.pdf
main-pdf • May 27, 2026, 11:33 AM • 73,672 bytes
/home/openclaw/nas/Dropbox/GRE 8220/1-Pre-Authorizations Needed- iCS/Flagstaff/13523/13523/13523.pdf