Claim Detail

processor • Jan 19, 2026, 7:45 PM

@Michelle A Please provide requested labor times. Thank you!

dealer_or_external • Jan 20, 2026, 10:13 AM

@Alix M WARR01: REQUEST: .2 WARR02: REQUEST: .5 WARR03: REQUEST: 1.2

processor • Jan 20, 2026, 12:57 PM

@Michelle A We will need the tag on the microwave before they will approve- I am submitting without for now but please get that for us. Thank you!

processor • Jan 20, 2026, 12:58 PM

PA 2556621 has been submitted for approval.

dealer_or_external • Jan 20, 2026, 1:19 PM

@Alix M i WILL GET IT OVER TO TECH TO GET PHOTO UPLOADED. tHANK YOU!

processor • Jan 20, 2026, 2:02 PM

@Michelle A Warranty Repair 1: approved for 0.2 hour Warranty Repair 2: approved for 0.3 hour (requested 0.5 hour) *pending photo of m/s number data tag and cord cut from defective microwave Warranty Repair 3: denied not noted on DAF

processor • Jan 20, 2026, 2:04 PM

@Michelle A Do you have the DAF with the dent in the refer door on there?

dealer_or_external • Jan 20, 2026, 2:18 PM

@Alix M i WILL CHECK THE DAF

processor • Jan 28, 2026, 8:54 AM

@Michelle A Following up on this.

dealer_or_external • Jan 28, 2026, 11:43 AM

@Alix M tHIS NOT NOTED ON THE DAF AS THE REFER WAS DIRTY AND IT WAS NOT NOTICED UNTIL IT WAS WIPED DOWN.

processor • Jan 28, 2026, 11:59 AM

I have emailed FR to see if they will reconsider approving.

processor • Jan 28, 2026, 12:35 PM

@Michelle A From FR: This is quite a large dent and would have been hard to miss.

dealer_or_external • Jan 28, 2026, 1:02 PM

@Alix M I don't know what to say to that. @Matt F Regardless of how large the dent is or when we found it, it needs replacement.. I'm unsure if Matt can supply some further information to get this covered.

dealer_or_external • Jan 28, 2026, 1:11 PM

@Alix M Looks like we received the camper in November. It came in in mid January to have the prep completed where the dent was discovered. It is a small dent, not a "major defect" that would be noted on a DAF. We have had very little lot traffic (the weather has been very cold and snowy) and have no current working quotes on this unit making the possibility of it being lot damage nearly zero. The interior of the camper was quite dirty and dusty, and would have been very easy to miss on a quick DAF inspection.

processor • Jan 28, 2026, 1:21 PM

Thank you! I have reached out to them with these notes. I will let you know how they respond.

processor • Jan 30, 2026, 8:48 AM

Sent a follow up email.

processor • Jan 30, 2026, 9:20 AM

@Michelle A @Matt F From FR: DAF states nothing about unit being dirty, we allow the secondary inspection which is to be performed within 3 days of delivery to note damages, this is damage and very visible in photos.

dealer_or_external • Jan 30, 2026, 10:44 AM

@Alix M @Michelle A DAF is an acronym for Dealer Acceptance Form, not “warranty exclusion document”. The purpose of the DAF is to confirm receipt of the unit and to document substantial damage or shortages that would reasonably warrant refusal of delivery. It is not intended, nor designed, to catalog minor cosmetic defects in material or workmanship. As stated directly on the form (Item #2 at the top), the Dealer Unit Inspection Form is to document substantial damage and shortages, not minor cosmetic issues that do not affect the function, saleability, or acceptance of the unit. A small dent in a refrigerator door does not constitute a “major defect” that would justify refusing delivery of the unit. Refusing delivery for such an issue would be impractical and inconsistent with standard industry practice. At delivery, all appliances and major components appeared to be present reasonably functional. The only notable issue at that time was the entry screen door being difficult to open. Additionally, the refrigerator surface was dirty at the time of delivery, making a minor cosmetic dent easy to miss during a quick acceptance inspection. The dent was identified during the PDI process when the unit was properly cleaned and prepared for sale. The DAF serves as an acceptance confirmation—not a waiver of warranty coverage for cosmetic defects discovered during normal preparation. Denying coverage on this basis mischaracterizes the purpose and scope of the DAF. Based on the above, this damage should be treated as a warrantable defect present at delivery, not dealer-caused damage. Please advise on next steps to move this claim forward.

processor • Jan 30, 2026, 11:00 AM

Thank you. I have reached out to FR.

processor • Jan 30, 2026, 12:09 PM

@Michelle A @Matt F Warranty Repair 1: approved for 0.2 hour Warranty Repair 2: approved for 0.3 hour- pending photo of model/serial number data tag and cord cut from defective microwave Warranty Repair 3: approved for part only; The purpose of the secondary DAF is for a more detailed inspection as stated below.  If the unit is dirty and a proper inspection cannot be made than this should also be noted on the DAF as stated below. Appliances are major components and any damage should be noted.  As a 1x dealer goodwill part only will be authorized and can be ordered at N/C through my parts department referencing the claim#.

dealer_or_external • Jan 30, 2026, 4:20 PM

@Chris B There is that "goodwill" word again... Why should we eat labor for a defect in a camper that existed upon delivery? I am glad we at least got over this hurdle... BUT, it is not goodwill. It is a warrantable concern they are refusing to pay labor for. @Alix M @Michelle A

processor • Jan 30, 2026, 5:30 PM

Agreed. This needs to be brought up Monday.

processor • Jan 30, 2026, 6:53 PM

Chris Balderrama this is a Forest River claim. FYI.

processor • Feb 2, 2026, 9:07 AM

@Chris B this is a Forest River claim, not Grand Design.

dealer_or_external • Feb 3, 2026, 10:37 AM

@Alix M uploaded requested photos..

processor • Feb 3, 2026, 11:27 AM

@Michelle A Is this work done?

processor • Feb 3, 2026, 11:27 AM

I added the photos to the PA, it was already approved so just need to submit for payment once it's all done.

processor • Mar 31, 2026, 1:00 PM

@ANNA F Is this done? This was moved to ready to submit with no notes or anything. Thanks!

processor • Apr 2, 2026, 9:56 AM

@ANNA F Following up on this.

dealer_or_external • Apr 2, 2026, 10:16 AM

@Alix M It must have gotten moved accidentally, I moved it back to approved.

dealer_or_external • May 29, 2026, 9:37 AM

@Alix M DATE IN: 01/19/2026 DATE COMPLETED: 5/28/26 PARTS USED: WARR02: 822086781- MICROWAVE COST: 82.48 QTY: 1 82202490- MICRO TRIM KIT COST: 2.00 QTY: 1 WARR03: 822048021- EVERCHILL DOOR COST: 122.45 QTY: 1 @ANNA F PLEASE UPLOAD INVOICES.

dealer_or_external • May 29, 2026, 10:07 AM

@Alix M INVOICES UPLOADED

processor • May 29, 2026, 11:28 AM

This has been submitted for payment.

processor • Jun 9, 2026, 8:56 AM

This paid on check 3168215 for $424.94