Claim Detail

processor • Feb 23, 2026, 8:06 PM

@Michelle A Please provide labor times for Warranty Repair 1 and Warranty Repair 3. Thanks.

dealer_or_external • Feb 24, 2026, 9:11 AM

WARR01 - .2 WARR03 - 1.3 HR

processor • Feb 24, 2026, 9:51 AM

PA 931371 has been submitted for approval.

processor • Feb 25, 2026, 8:35 AM

@Michelle A Warranty Repair 1: approved for 0.2 hour Warranty Repair 2: denied DO NOT CHANGE THE SIZE OF THE FUSE Warranty Repair 3: approved for 0.3 hour (requested 1.3 hour)

dealer_or_external • Feb 25, 2026, 8:59 AM

@Alix M how would they like us to proceed fixing the fuse then? Cause if we put the same size back in it will blow again.

processor • Feb 25, 2026, 9:17 AM

@Michelle A I have reached out to John at GD. I will let you know once I hear back.

processor • Feb 25, 2026, 9:33 AM

@Michelle A From GD: We need the tech to do some troubleshooting and find the root cause of the issue.

processor • Feb 25, 2026, 9:39 AM

I am going to move this back to PA approved. If the tech goes back in for more troubleshooting, we can add to a new PA as we cannot edit this one anymore.

dealer_or_external • Feb 25, 2026, 10:47 AM

@Alix M @Matt F i WAS SPEAKING WITH MATT ON THIS AND HE WOULD LIKE US TO REQUEST A PREAUTH FOR 1 HOUR TO DIAGNOSE THE ISSUE. wE WILL HAVE TO TAKE THE MOTORS OUT AND THEN PUSH THE SLIDE TO SEE WHERE THE HANG UP IS CAUSING THE FUSE TO BLOW. AS IT IS BLOWING ONCE THE SLIDE IS ALMOST ALL THE WAY IN, OR ALMOST ALL THE WAY OUT.

processor • Feb 25, 2026, 11:21 AM

I have reached out to John.

processor • Feb 27, 2026, 8:57 AM

Sent follow up.

processor • Feb 27, 2026, 10:09 AM

@Michelle A @Matt F From John at GD: Thank you for sending this over.   We will normally cover some level of diag IF a manufacturing defect is found. Diag time is “Built into the Flat Rate Code this per our Flat Rate Manual:   Diagnostic Time The times listed for each code include Access, Diagnosis, Removal and Re-Installation, Set-Up, and Testing unless otherwise noted. If you feel the time allowance is inadequate, for a proper review, please provide GDRV with a detailed written explanation and photos to support why additional time is requested. • Diagnostic Time is covered and always taken into consideration at the time of review on a case by case basis. Not all flat rate codes will require diagnosis time. • Straight Time and electrical code submissions should have detailed information and photos to support requested time.

processor • Feb 27, 2026, 10:11 AM

I am moving this back to PA approved.

dealer_or_external • Mar 2, 2026, 4:46 PM

@Alix M I HAVE ATTACHED THE TECHNICIANS NOTES BELOW. THE TECHNICIAN NOW HAS 9.5 HOURS INTO THIS JOB.. HE CALLED LCI (CASE NUMBER: 6593775) THEY WENT THROUGH EVERYTHING AND LCI TOLD THE TECHNICIAN THAT THE FUSE THAT IS IN THE UNIT IS TOO SMALL AND SHOULD BE A 30AMP FUSE. I took the fuse panel door off and the manufacturer cracked the fuse box in multiple spots when they installed it. We will need a new fuse box. The wire for the slide is also tied into the refrigerator and from the box it goes into the floor. I inspected the wires and connections inside the unit and then i partially dropped the underbelly and inspected the wires and the both look good. I followed the wires up the ds and i found the controller tucked behind a drawer. The code the controller is flashing is telling me there is a battery fault. I replaced the fuse, ran the slide in and out and this time it didnt pop the fuse. I checked the controller and its not flashing anymore. I ran the slide in and out two more times and the 15 amp fuse didn't blow and no codes flashed on the controller. I ran the slide in a third time and the fuse popped. Everything electrical is good so i thought maybe the slide is binding. There are some metal shavings in between the teeth so i cleaned them out and lubed them. I took the inner columns down so i could inspect the motors and the rear side is so close to the wall i can't get my drill past the facia. Once i got the motors exposed i took them out and inspected them. The slide moves pretty easy manually so its not binding up anywhere. Im not finding any issues so i called LCI to try to get some more information on the slim racks and tech support had me check voltage at the controller without the unit plugged in and the voltage dropped to 11.3 volts. I mentioned the 15 amp fuse that i said was an issue before and tech support instantly started questioning why the manufacturer used such a small fuse and said it should be bigger. If the manufacturer could give me a direction so i dont waste anymore of my time that would be great.

processor • Mar 3, 2026, 8:14 AM

I have reached out to Grand Design on this. I will let you know their response.

processor • Mar 6, 2026, 2:34 PM

I have sent multiple follow ups with no response. I will continue to follow up. @Matt F

dealer_or_external • Mar 6, 2026, 3:30 PM

@Alix M The wiring that grand design ran is large enough to support a 20a fuse. If lippert requires a 30a fuse to the slide controller, we will need to run a larger gauge conductor to the controller.

processor • Mar 6, 2026, 3:49 PM

Added these notes to the email chain. Thank you.

processor • Mar 9, 2026, 10:01 AM

I am going to enter a new PA for the fuse line as I am not getting a response from Grand Design.

processor • Mar 9, 2026, 10:08 AM

PA 934003 has been submitted for approval for 9.5 hours for Warranty repair 2.

processor • Mar 9, 2026, 11:11 AM

Matt Ferkey Alix Mongiat This is crazy

processor • Mar 9, 2026, 11:25 AM

@Matt F I probably should have requested more than the 9.5 hours if you will be needing to run new wiring. Let me know the total time you are thinking so when they come back I can update it.

processor • Mar 10, 2026, 8:14 AM

@Matt F John denied this. I am at a loss on how to proceed as we provided more notes to them. I don't know why he denied it and said in email yesterday that they were sending it to the engineering department.

processor • Mar 10, 2026, 3:08 PM

@Matt F From John Hamilton at GD: Thank you for your request. After reviewing the details, we’re unable to approve coverage under the factory warranty.   PA was sent in on 2/24 and was denied on 2/25, not an approved repair. Diag time will not be covered it was not approved.

processor • Mar 10, 2026, 3:12 PM

@Matt F Let me know if you want me to respond or if you want to bring this to Grand Design.

processor • Mar 11, 2026, 9:34 AM

I did send John a clarification email as he is saying diagnostics are denied. I laid everything out again and included the denied PA in the email. I asked if the engineering department was still looking into this as a repair still needs to be made/approved.

processor • Mar 12, 2026, 8:45 AM

John stated he sent an email to LCI for approval.

processor • Mar 17, 2026, 11:13 AM

Sent a follow up email to see if John has received a response from LCI.

processor • Mar 23, 2026, 8:34 AM

Sent a follow up email to John again.

processor • Mar 23, 2026, 5:26 PM

@Michelle A @Matt F From John at GD: Good Afternoon,   Response from vendor:   Thank you for the response. We advised the technician that there is a voltage concern, as the voltage was dropping significantly during operation. This voltage issue will need to be addressed, or the fuses will likely continue to blow.Thank you,Teesha G.Lippert Customer Care Representative432-Lippert       What they are saying is they did not tell the tech to change the size of the fuse or the size of the wire.       We must stand by our decision, to deny the request to modify the electrical system.

processor • Mar 23, 2026, 5:28 PM

Moving to approved for Warranty Repair 1.

dealer_or_external • Mar 23, 2026, 6:14 PM

The voltage drop concern is due to the conductor being undersized. To address the voltage drop will require a replacement of the wire to 10awg as recommended by LCI. 10awg will also support a 30a fuse also recommended by LCI.

processor • Mar 24, 2026, 8:23 AM

Sent your response to John.

processor • Mar 24, 2026, 9:05 AM

@Matt F With LCI saying they never told the dealership to change the size of the fuse or wiring, I am not sure if you would want me to reach out to LCI directly? John didn't acknowledge your response, only gave me the contact at LCI that he was dealing with, which I asked him for because we are getting two different stories from Grand Design and from LCI.

dealer_or_external • Mar 24, 2026, 9:42 AM

@Alix Mongiat the tech certainly didn't make it up! If you wouldn't mind contacting lci, that could potentially clear up the he said she said.

processor • Mar 24, 2026, 12:26 PM

Sounds good. I will reach out.

processor • Mar 25, 2026, 6:08 PM

@Matt F I just forwarded you the email, but I also added LCI's response to this folder. Moving to PA info needed until we are informed how to proceed.

processor • Mar 30, 2026, 12:49 PM

Email sent to John and Dan regarding Lipperts response and Matt's response.

processor • Apr 1, 2026, 8:50 AM

Sent follow up email as we have not received a response.

processor • Apr 2, 2026, 9:48 AM

@Michelle A @Matt F From GD: We could ask the tech to provide a photo of the 12v panel, and a photo showing the controller plug and 12ga wire in one photo.

dealer_or_external • Apr 2, 2026, 12:00 PM

@Michelle A @Alix M It is somewhat of a long story. Let this one die. Do not submit any photos. Do not respond to the mfg about this one.