Claim Detail

Manufacturer design. Once the door is open its no longer making contact with the seals and its basically acting like a funnel and water will leak in. Screw broke and sealant ripped apart, which was letting water in

partial-match • confidence 0.56

CUSTOMER STATES THAT THE WALL STRIPPING W 1020 GRAND AT THE BASE OF THE FLOOR IN THE LIVING ROOM IS COMING OFF OR IT IS LOOSE- PANTRY DOOR, AND BY THE RIGHT SIDE OF THE COUCH IF YOU ARE LOOKING AT IT THE TRIM HAS COME OFF- ON THE LEFT SIDE OF THE COUCH, THE TRIM IS JUST LOOSE AND ALMOST OFF-

partial-match • confidence 0.35

CUSTOMER STATES THAT THERE IS MOLDING W 1020 GRAND NEXT TO THE DOOR BY THE EXTINGUISHER THAT IS COMING LOOSE-

partial-match • confidence 0.39

CUSTOMER STATES THAT ON FRONT ODS- AFTER W 1020 GRAND IT RAINS, THERE IS WATER THAT RUNS DOWN THE TRIM PIECE- NEEDS TO BE LOOKED AT TRIM THAT COVEERS THE SCREWS, ON THE ODS WHEN RAINING IT RUNS DOWN AND OUT OF THAT AND LEAKS OUT BY THE FRONT JACK UNDER THE UNIT,

partial-match • confidence 0.41

Screw was broke on the track which pulled silicone and decor away, which Continued on page 3 PAGE 3 Work Order : 12661 was allowing water to run down the other track

partial-match • confidence 0.46

Pulled out broken screw replaced it with new one re-silicone it and put new decor on tested it and no more leaks REQUEST .75

partial-match • confidence 0.41

CUSTOMER STATES THAT WHEN THEY TRIED TO E 17714 SHIVE GET ONTO A SITE THEY ACCIDENTALLY HIT A TREE AND DAMAGED THE AWNING- THERE IS A SMALL GAUGE IN THE AWNING- THE FRONT AWNING- THE LARGER AWNING- CUSTOMER NEEDS ESTIMATE-

partial-match • confidence 0.47

Tree damage. The tube has a large dent in it and the fabric is ripped. We will need to replace the tube and fabric. 1016 DAMAGED

partial-match • confidence 0.62

Tree damage. The customer put silicone over the top of the holes and silicone doesn't stick to the membrane. I cleaned it off and put a piece of eturnabon tape over the holes.

partial-match • confidence 0.41

CUSTOMER STATES THAT THERE ARE SOME W 1020 GRAND CRACKS AND MISSING DICOR- CUSTOMER WOULD LIKE TO HAVE LOOKED AT-

partial-match • confidence 0.35

processor • Nov 18, 2025, 3:52 PM

@Kaitlyn R @Michelle A Warranty Repair 9- Please provide a correction for the 0.5 hour you are requesting as it doesn't even have any diagnostics involved on the WO to request.

processor • Nov 18, 2025, 4:01 PM

@Kaitlyn R @Michelle A The photos for Job 1 and Job 5 are the same. Also the cause correction for Job 1 seem like they go with Job 5, please advise.

processor • Nov 18, 2025, 4:02 PM

PA 912658 is in draft status until we get responses to the above questions.

dealer_or_external • Nov 20, 2025, 11:27 AM

@Alix M they were two different concerns. line 1 is that the compartment door leaking water. Line 5 is regarding the a trim piece that covers the screw track along the roof of the unit that is leaking. i have to talk to the technician that did the repairs. he accidentally uploaded the same pictures to both lines.

processor • Nov 21, 2025, 9:12 AM

@Kaitlyn R Let me know once the photos are corrected. Thanks!

dealer_or_external • Nov 21, 2025, 11:30 AM

@Alix M I JUST SPOKE TO THE TECHNICIAN.. FOR SOME REASON HE NO LONGER HAS PHOTOS OF THE COMPARTMENT DOOR AND THE UNIT HAS NOW LEFT OUR FACILITY. SO, UNFORTUNATELY WE DO NOT HAVE PICTURES. WE WILL HAVE TO EAT THAT LINE.

processor • Nov 21, 2025, 11:45 AM

@Kaitlyn R Thank you. What about the question regarding Warranty Repair 9?

dealer_or_external • Nov 21, 2025, 11:48 AM

@Alix M please disregard line 9, the customer ended up not having us look at it as the customer was unable to come with their vehicle for us to look at it.

processor • Nov 21, 2025, 12:01 PM

PA 912658 has been submitted for approval.

processor • Nov 25, 2025, 8:36 AM

@Kaitlyn R @Michelle A Job 1: Photos required

processor • Nov 25, 2025, 8:36 AM

Comment above states no photos available, I will go back to GD and state that again. They will probably deny the line.

processor • Nov 25, 2025, 1:49 PM

@Kaitlyn R @Michelle A Warranty Repair 1: approved for 0.2 hour (requested 0.4 hour) Warranty Repair 2: approved for 0.1 hour (requested 0.3 hour) Warranty Repair 3: approved for 0.1 hour (requested 0.6 hour) Job 1: denied; no photos Job 2: approved for 0.1 hour (requested 0.5 hour) Job 3: approved for 0.1 hour (requested 0.2 hour) Job 4: approved for 0.1 hour Job 5: approved for 0.4 hour (requested 0.75 hour) Job 8: approved for 0.3 hour (requested 0.5 hour)

processor • Nov 25, 2025, 1:51 PM

@Chris B Please review and let me know if you want me to send a letter. If so, I will need time broken down to diagnostics vs labor.

processor • Nov 25, 2025, 2:41 PM

Alix - Yes, send a letter and copy this into the non-compliance folder. Matt Ferkey

dealer_or_external • Dec 1, 2025, 1:08 PM

@Alix M DATE IF COMPLETION: 11/18 PARTS USED: JOB 8: 677917000333- DICOR COST: 6.79 QTY: 1 @Bonnie K PLEASE UPLOAD INVOICE

dealer_or_external • Dec 1, 2025, 2:57 PM

@Alix M INVOICE UPLOADED

processor • Dec 1, 2025, 4:41 PM

@Kaitlyn R @Matt F If a letter is to be sent on this, I need to have a breakdown of the diagnostics and labor time for the lines that were approved for less time than requested. Let me know if you want me to send one as Chris stated he did above, but I can't without the breakdown. I don't want to submit for payment before a letter is sent though.

processor • Dec 3, 2025, 9:29 AM

I wanted to follow up on this. Let me know if you are accepting what the time approved was or if you want me to send a letter (I'll need breakdown of time)

processor • Dec 4, 2025, 4:55 PM

@Kaitlyn R @Matt F Following up on this. Are you accepting what they approved? I dont want to submit for payment until I know for sure. I requested diagnostic vs labor time back on 11/25 but never got a response.

dealer_or_external • Dec 5, 2025, 10:40 AM

@Alix M i was out all of last week and I'm trying to get caught back up this week. I haven't had a chance to go back to all of the comments yet. warr01- .20 is acceptable. warr2- Would prefer to have .20 (this would also reflect the labor that was approved for line 1) warr3- .10 is not sufficient- we need closer to .20 for this repair. The technician had to take the dresser top off, take measurements, move the magnet, put the dresser top back on. job 2- is acceptable. job 3- we will accept job 4- we will accept job 5- we will accept job 8- with the pictures that are provided to show the areas, .5 is acceptable. This was another work order that was a new technician.

processor • Dec 5, 2025, 11:22 AM

I have emailed Tony at Grand Design.

processor • Dec 8, 2025, 12:20 PM

Sent a follow up email.

processor • Dec 9, 2025, 2:29 PM

Sent another follow up email.

processor • Dec 12, 2025, 8:25 AM

Sent another follow up email. @Chris B @Matt F I know this is just a small amount of time that you are requesting an increase, but this is one where I am getting zero response.

processor • Dec 15, 2025, 9:21 AM

@Kaitlyn R Still no response- if you want me to send a letter, please provide a breakdown of diagnostics/labor on warr2 and warr3.

dealer_or_external • Dec 15, 2025, 11:40 AM

@Alix M You can accept line2, however line3 required the dresser top be R&I in addition to the adjustment of the magnet catch.

processor • Dec 15, 2025, 12:26 PM

I just sent an email to warranty, Tony, James, Rodney and Cassi. We will see if I get a response. I will keep you posted!

processor • Dec 19, 2025, 9:04 AM

Sent another follow up email.

dealer_or_external • Dec 19, 2025, 11:07 AM

@Alix M I forwarded it to Dan Kusso to get the ball rolling.

processor • Dec 19, 2025, 1:07 PM

Thank you!

processor • Jan 5, 2026, 8:13 AM

I have sent another email on this as there has still been no response and nothing changed on the PA. @Matt F

dealer_or_external • Jan 5, 2026, 12:28 PM

@Alix M I just heard back from Dan... Matt, We asked for pictures of the information you asked for to give you more time. Are those pictures available and have they been submitted to justify the additional .4 hrs. your requesting. Daniel Kussow

processor • Jan 5, 2026, 12:32 PM

They never asked me that. No one has responded to me at all. @Matt F Will you be uploading more photos than what is in here?

dealer_or_external • Jan 5, 2026, 12:54 PM

@Alix M I assumed that was the case... I have two pictures. One shows the metal plate on the wall, which means the magnet is installed on the bottom side of the pull out dresser top. To adjust the magnet would require removing the dresser top...

processor • Jan 5, 2026, 1:19 PM

@Matt F The two photos in this folder were already added to the claim. I can send them again on the email thread that I have been getting no response on though, should I include Dan?

dealer_or_external • Jan 5, 2026, 1:38 PM

@Alix M I think so!

processor • Jan 5, 2026, 1:54 PM

Sounds good. Sent!

processor • Jan 6, 2026, 8:28 AM

Warranty Repair 3 has now been approved for 0.4 hours

processor • Jan 6, 2026, 9:10 AM

Claim 957645 has been submitted for payment.

processor • Jan 15, 2026, 9:28 AM

This paid on 01/14/26 on check 635559 for $246.72

processor • Oct 23, 2026, 12:06 PM

TESTING AND LEARNING - Greeneway GRE 8220 | Grand Design Monday meeting | RO 12661 / claim 957645 Reviewed all three packet PDFs, all 20 images individually and the later paid claim. This is partially paid: the final warranty invoice is $571.66 and the paid claim is $246.72, a $324.94 document difference before ledger reconciliation. Exclude the $1,302.93 customer-pay tree-damaged awning/roof work. The photographs distinguish that impact damage from the loose interior trim and pitted attachment sealant. Greeneway's strongest remaining labor comparison is the completed trim, drawer-catch and roof-seal work: final versus paid hours are .40/.20 slide trim, .21/.10 refrigerator trim, .50/.40 drawer catch, .25/.10 base trim and .50/.30 roof sealing. These total .76 hour / $106.40. Present the actual task notes and ask for a specific reconsideration of the additional work. The later drawer payment is .40 hour, so the earlier .10 authorization is no longer the correct shortfall. Resolve two issues before seeking the rest: job 1 bills two .50-hour entries ($140 total) for the bay-door/track concern, while the same track photographs also appear under job 5. Job 5's .40 billed hours are already paid. Confirm distinct work, both technicians' time and the $8.54 sealant allocation; do not count the shared images as two defects. The additional .50 hour / $70 trailer-wiring charge lacks a completed diagnosis: the narrative still says the truck is needed. Obtain actual test results and correction before presenting that line as earned unpaid work. Monday request: reconcile the $324.94 difference line by line, support the $106.40 completed-work labor variance, and obtain a written decision on the separately substantiated remainder. Credit the paid extinguisher trim, theater trim, screw-cover leak repair and $8.72 sealant. The bulk supplier invoice is stock-purchase evidence, not a $2,502.74 unit repair charge. Learning: keep each complaint/cause/correction and photo tied to its own operation; distinguish before/after condition, technician time and final testing. The trim and magnetic-catch photos support access/condition, but photos alone do not establish elapsed labor or successful final operation. This will give Greeneway and Grand Design a cleaner path to a fair supplemental payment. @Chris B @Matt F