Claim explorer / evidence thread
Claim 12661
GRE 8220 • Alix • Paid • grand-design
risk 0.00
deadline Overdue / escalation ready
images 0
matched 0
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
118d elapsed • 0d remaining
Analyzed
Completed stage
118d elapsed • 0d remaining
Awaiting OEM
Completed stage
118d elapsed • 0d remaining
Auto-Approved
Completed stage
118d elapsed • 0d remaining
Payment Due
Completed stage
118d elapsed • 0d remaining
Escalation Eligible
Completed stage
118d elapsed • 0d remaining
Resolved
Overdue / escalation ready
118d elapsed • 0d remaining • Overdue
AI Claim Analysis
Estimated Recovery Amount
Pending payment match
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
2
OEM Response Deadline Exceeded • Payment Deadline Exceeded
Missing Items
0
No active evidence gaps are listed.
Deadline Status
Overdue / escalation ready
118 days open in the visible workflow.
Recommended Action
Escalate to State
This is the fastest next move from the current workflow stage.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
28
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Condensed packet watch
Close to a bulky packet. Trim, paginate, and preflight before escalation.
Chronology
Ready to order
Visible span: May 7, 2026, 5:05 AM to Jun 25, 2026, 2:54 AM.
Indexed evidence
6 docs / 24 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
118 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12661/Print Claim 957645.pdf
Timeline
First seen May 7, 2026, 5:05 AM • last seen Jun 25, 2026, 2:54 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
40 indexed side comments on this claim.
Latest visible thread signal
Jan 15, 2026, 9:28 AM • processor • This paid on 01/14/26 on check 635559 for $246.72
Role mix
Dealer 0 • OEM 0 • Processor 29
Decision cues
Denial signals 1 • info / missing-doc asks 30 • approval signals 13
Best move
Work missing-doc or reply asks first from the thread.
Quick Actions
Back to search results
Run the same search again.
Open focused evidence thread
Jump straight into Dropbox side comments, notes, and support documents.
Open claim explorer
Return to the main recovery queue view.
Open evidence room
See the quick-rule cards first, then open the legal basis only if needed.
Images
document-photo
document-photo
document-photo
document-photo
document-photo
document-photo
document-photo
document-photo
document-photo
document-photo
document-photo
document-photo
document-photo
document-photo
document-photo
document-photo
document-photo
document-photo
document-photo
document-photo
document-photo
document-photo
document-photo
document-photo
Claim Lines
No claim lines loaded
Evidence Thread
Alix Mongiat
processor • Nov 18, 2025, 3:52 PM
@Kaitlyn R @Michelle A Warranty Repair 9- Please provide a correction for the 0.5 hour you are requesting as it doesn't even have any diagnostics involved on the WO to request.
Alix Mongiat
processor • Nov 18, 2025, 4:01 PM
@Kaitlyn R @Michelle A The photos for Job 1 and Job 5 are the same. Also the cause correction for Job 1 seem like they go with Job 5, please advise.
Alix Mongiat
processor • Nov 18, 2025, 4:02 PM
PA 912658 is in draft status until we get responses to the above questions.
Kaitlyn Reinwand
dealer_or_external • Nov 20, 2025, 11:27 AM
@Alix M they were two different concerns.
line 1 is that the compartment door leaking water.
Line 5 is regarding the a trim piece that covers the screw track along the roof of the unit that is leaking.
i have to talk to the technician that did the repairs. he accidentally uploaded the same pictures to both lines.
Alix Mongiat
processor • Nov 21, 2025, 9:12 AM
@Kaitlyn R Let me know once the photos are corrected. Thanks!
Kaitlyn Reinwand
dealer_or_external • Nov 21, 2025, 11:30 AM
@Alix M I JUST SPOKE TO THE TECHNICIAN.. FOR SOME REASON HE NO LONGER HAS PHOTOS OF THE COMPARTMENT DOOR AND THE UNIT HAS NOW LEFT OUR FACILITY. SO, UNFORTUNATELY WE DO NOT HAVE PICTURES. WE WILL HAVE TO EAT THAT LINE.
Alix Mongiat
processor • Nov 21, 2025, 11:45 AM
@Kaitlyn R Thank you. What about the question regarding Warranty Repair 9?
Kaitlyn Reinwand
dealer_or_external • Nov 21, 2025, 11:48 AM
@Alix M please disregard line 9, the customer ended up not having us look at it as the customer was unable to come with their vehicle for us to look at it.
Alix Mongiat
processor • Nov 21, 2025, 12:01 PM
PA 912658 has been submitted for approval.
Alix Mongiat
processor • Nov 25, 2025, 8:36 AM
@Kaitlyn R @Michelle A
Job 1: Photos required
Alix Mongiat
processor • Nov 25, 2025, 8:36 AM
Comment above states no photos available, I will go back to GD and state that again. They will probably deny the line.
Alix Mongiat
processor • Nov 25, 2025, 1:49 PM
@Kaitlyn R @Michelle A
Warranty Repair 1: approved for 0.2 hour (requested 0.4 hour)
Warranty Repair 2: approved for 0.1 hour (requested 0.3 hour)
Warranty Repair 3: approved for 0.1 hour (requested 0.6 hour)
Job 1: denied; no photos
Job 2: approved for 0.1 hour (requested 0.5 hour)
Job 3: approved for 0.1 hour (requested 0.2 hour)
Job 4: approved for 0.1 hour
Job 5: approved for 0.4 hour (requested 0.75 hour)
Job 8: approved for 0.3 hour (requested 0.5 hour)
Alix Mongiat
processor • Nov 25, 2025, 1:51 PM
@Chris B Please review and let me know if you want me to send a letter. If so, I will need time broken down to diagnostics vs labor.
Chris Balderrama
processor • Nov 25, 2025, 2:41 PM
Alix - Yes, send a letter and copy this into the non-compliance folder.
Matt Ferkey
Kaitlyn Reinwand
dealer_or_external • Dec 1, 2025, 1:08 PM
@Alix M DATE IF COMPLETION: 11/18
PARTS USED:
JOB 8: 677917000333- DICOR
COST: 6.79
QTY: 1
@Bonnie K PLEASE UPLOAD INVOICE
Bonnie Korte
dealer_or_external • Dec 1, 2025, 2:57 PM
@Alix M INVOICE UPLOADED
Alix Mongiat
processor • Dec 1, 2025, 4:41 PM
@Kaitlyn R @Matt F If a letter is to be sent on this, I need to have a breakdown of the diagnostics and labor time for the lines that were approved for less time than requested. Let me know if you want me to send one as Chris stated he did above, but I can't without the breakdown. I don't want to submit for payment before a letter is sent though.
Alix Mongiat
processor • Dec 3, 2025, 9:29 AM
I wanted to follow up on this. Let me know if you are accepting what the time approved was or if you want me to send a letter (I'll need breakdown of time)
Alix Mongiat
processor • Dec 4, 2025, 4:55 PM
@Kaitlyn R @Matt F Following up on this. Are you accepting what they approved? I dont want to submit for payment until I know for sure. I requested diagnostic vs labor time back on 11/25 but never got a response.
Kaitlyn Reinwand
dealer_or_external • Dec 5, 2025, 10:40 AM
@Alix M i was out all of last week and I'm trying to get caught back up this week. I haven't had a chance to go back to all of the comments yet.
warr01- .20 is acceptable.
warr2- Would prefer to have .20 (this would also reflect the labor that was approved for line 1)
warr3- .10 is not sufficient-
we need closer to .20 for this repair. The technician had to take the dresser top off, take measurements, move the magnet, put the dresser top back on.
job 2- is acceptable.
job 3- we will accept
job 4- we will accept
job 5- we will accept
job 8- with the pictures that are provided to show the areas, .5 is acceptable.
This was another work order that was a new technician.
Alix Mongiat
processor • Dec 5, 2025, 11:22 AM
I have emailed Tony at Grand Design.
Alix Mongiat
processor • Dec 8, 2025, 12:20 PM
Sent a follow up email.
Alix Mongiat
processor • Dec 9, 2025, 2:29 PM
Sent another follow up email.
Alix Mongiat
processor • Dec 12, 2025, 8:25 AM
Sent another follow up email. @Chris B @Matt F
I know this is just a small amount of time that you are requesting an increase, but this is one where I am getting zero response.
Alix Mongiat
processor • Dec 15, 2025, 9:21 AM
@Kaitlyn R Still no response- if you want me to send a letter, please provide a breakdown of diagnostics/labor on warr2 and warr3.
Matt Ferkey
dealer_or_external • Dec 15, 2025, 11:40 AM
@Alix M You can accept line2, however line3 required the dresser top be R&I in addition to the adjustment of the magnet catch.
Alix Mongiat
processor • Dec 15, 2025, 12:26 PM
I just sent an email to warranty, Tony, James, Rodney and Cassi. We will see if I get a response. I will keep you posted!
Alix Mongiat
processor • Dec 19, 2025, 9:04 AM
Sent another follow up email.
Matt Ferkey
dealer_or_external • Dec 19, 2025, 11:07 AM
@Alix M I forwarded it to Dan Kusso to get the ball rolling.
Alix Mongiat
processor • Dec 19, 2025, 1:07 PM
Thank you!
Alix Mongiat
processor • Jan 5, 2026, 8:13 AM
I have sent another email on this as there has still been no response and nothing changed on the PA.
@Matt F
Matt Ferkey
dealer_or_external • Jan 5, 2026, 12:28 PM
@Alix M I just heard back from Dan...
Matt,
We asked for pictures of the information you asked for to
give you more time. Are those pictures available and have they been submitted
to justify the additional .4 hrs. your requesting.
Daniel Kussow
Alix Mongiat
processor • Jan 5, 2026, 12:32 PM
They never asked me that. No one has responded to me at all. @Matt F
Will you be uploading more photos than what is in here?
Matt Ferkey
dealer_or_external • Jan 5, 2026, 12:54 PM
@Alix M I assumed that was the case... I have two pictures. One shows the metal plate on the wall, which means the magnet is installed on the bottom side of the pull out dresser top. To adjust the magnet would require removing the dresser top...
Alix Mongiat
processor • Jan 5, 2026, 1:19 PM
@Matt F The two photos in this folder were already added to the claim. I can send them again on the email thread that I have been getting no response on though, should I include Dan?
Matt Ferkey
dealer_or_external • Jan 5, 2026, 1:38 PM
@Alix M I think so!
Alix Mongiat
processor • Jan 5, 2026, 1:54 PM
Sounds good. Sent!
Alix Mongiat
processor • Jan 6, 2026, 8:28 AM
Warranty Repair 3 has now been approved for 0.4 hours
Alix Mongiat
processor • Jan 6, 2026, 9:10 AM
Claim 957645 has been submitted for payment.
Alix Mongiat
processor • Jan 15, 2026, 9:28 AM
This paid on 01/14/26 on check 635559 for $246.72
Claim Files
Print Claim 957645.pdf
pdf • Jan 15, 2026, 9:28 AM • 18,701 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12661/Print Claim 957645.pdf
A004398885.pdf
main-pdf • Dec 1, 2025, 2:55 PM • 72,162 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12661/A004398885.pdf
12661 FINAL.pdf
pdf • Dec 1, 2025, 1:08 PM • 80,491 bytes
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/12661 OEM CB - no response from Grand Design/12661 FINAL.pdf
12661 FINAL.pdf
pdf • Dec 1, 2025, 1:08 PM • 80,491 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12661/12661 FINAL.pdf
12661.pdf
main-pdf • Nov 18, 2025, 11:15 AM • 83,824 bytes
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/12661 OEM CB - no response from Grand Design/12661.pdf
12661.pdf
main-pdf • Nov 18, 2025, 11:15 AM • 83,824 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12661/12661.pdf