Claim Detail

processor • Aug 18, 2025, 4:33 PM

PA 2405597 has been submitted for approval.

processor • Aug 19, 2025, 8:57 AM

@Kaitlyn R Job 1: Hello, per the repair code notes we would need either a clear photo of the model serial number on the converter, the model beginning with WF- and the serial with AC the tag is pictured but too blurry to read. or you can manually input the model serial numbers as currently those sections were prefilled with the number 1 by the dealership. Job 4: Respectfully denied as the set up of the TPMS is part of dealer prep we do not pair the system as the display is shipped loose. kerb

dealer_or_external • Aug 25, 2025, 2:16 PM

@Alix M UPLOADED PHOTO OF THE CONVERTOR TAG.

processor • Aug 25, 2025, 5:50 PM

Added, thank you!

processor • Aug 26, 2025, 2:21 PM

@Kaitlyn R Job 1: Hello, I apologize but we will need to also see the serial number which is under the barcode on the left hand side of the giant sticker you just attached. Once we have that information we will be able to move forward with this claim. Thank you!

dealer_or_external • Aug 27, 2025, 10:39 AM

@Alix M UPLOADED REQUESTED PHOTO.

processor • Aug 27, 2025, 11:08 AM

Added. Thank you!

processor • Aug 28, 2025, 9:32 AM

@Kaitlyn R Job 1: approved for 0.5 hour Please return defective. Job 2: approved for 0.4 hour Job 4: approved for denied Respectfully denied as the set up of the TPMS is part of dealer prep we do not pair the system as the display is shipped loose. Job 6: approved for 0.2 hour

processor • Sep 4, 2025, 1:46 PM

@Kaitlyn R @Bonnie K @ANNA F Just received an email from FR stating they received a return part for this. We need to process this claim. Has the work been done on this? This is a courtesy email from the Rockwood & Flagstaff Warranty Processing Team. We are notifying you that we have received a part return on September 3rd for warranty claim, 2405597 . To process this repair, the claim will need to be submitted to processing. To do so, select your Authorized claim from the claims grid if you are not already in the claim. In the claim’s header ribbon, click on the Submit for Payment button. Once the claim is submitted, it will be locked and the claim header status changes to Processing. It will remain in this status until the claim is reviewed by a Forest River Processor.   The part returned: Converter We will hold the claim for 5 days awaiting the claim submission to processing.  If the claim is not yet submitted upon the 5th day, the claim will be denied and the part returned to the dealership at the dealer’s cost. Please be sure to reply to this email once you have the claim submitted. Thanks. Adding email to folder now.

dealer_or_external • Sep 4, 2025, 1:58 PM

@Alix M DATE OF COMPLETION: 9/4/25 ( WE JUST GOT THE REFER PART THIS MORNING) PARTS USED: LINE 1: 816227012937 - CONVERTER/CHARGER 45 AMP COST: 178.99 QTY: 1 LINE 6: 822073046 - REFER PART 4F-4 SHELF COST: 19.08 QTY: 1 @Bonnie K PLEASE UPLOAD INVOICES.

dealer_or_external • Sep 4, 2025, 2:59 PM

@Alix M INVOICE UPLOADED

processor • Sep 5, 2025, 8:17 AM

This has been submitted for payment.

processor • Sep 17, 2025, 9:40 AM

This paid on 9/11/25 on check 3037582 for $500.13