Claim Detail

processor • Aug 6, 2025, 1:32 PM

PA 885795 has been submitted for approval.

processor • Aug 7, 2025, 1:29 PM

@Kaitlyn R Job 1: Please provide pictures of the Law Tags.

dealer_or_external • Aug 11, 2025, 2:50 PM

@Alix M ADDED LAW TAG

processor • Aug 11, 2025, 5:13 PM

Added photos. Thank you.

processor • Aug 15, 2025, 12:24 PM

@Kaitlyn R Thank you for reaching out to Lippert. I'm sorry about the delayed response. At this time Lippert will request that a sublet repair quote be obtained and submitted, as it appears that this can be repaired rather than replaced. Below are two companies that LCI would recommend if there is not a local company to contact. 1. Creative Colors International PH: 1-800-933-2656 www.creativecolorsintl.com 2. Fibrenew PH: 1-800-345-2951 Once the quote is obtained and submitted, LCI will continue to review this case. Own Your Own Mobile Leather Repair Franchise | We Can Fix That Mobile franchise opportunity for motivated entrepreneurs to own a leather & vinyl repair franchise with unlimited income & growth potential. CASE 6125745

processor • Aug 22, 2025, 8:50 AM

Following up on this. Thank you!!

dealer_or_external • Aug 27, 2025, 2:08 PM

@Alix M added photo of sublet amount

processor • Aug 27, 2025, 4:59 PM

@Kaitlyn R I don't see a photo of the sublet in here.

dealer_or_external • Aug 28, 2025, 10:21 AM

@Alix M PHOTO FOR THE SUBLET FOR THE COUCH CUSHION.

dealer_or_external • Aug 28, 2025, 10:22 AM

@Alix M I TAGGED YOU IN THE PHOTO.

processor • Aug 28, 2025, 10:37 AM

Got it. It didn't upload until 5:10 last night. Must have been a slow upload. Thank you!

dealer_or_external • Aug 28, 2025, 10:46 AM

@Alix M IVE NOTICED THAT IT DOES THAT IF I DO IT FROM MY PHONE.. BUT ITS SO MUCH EASIER! HAHA.

processor • Aug 28, 2025, 10:54 AM

Glad it uploads eventually though! It's easier not having to be in front of a computer, for sure.

dealer_or_external • Sep 9, 2025, 9:46 AM

@Alix M CAN WE GET AN UPDATE ON THIS ONE? THE CUSTOMER IS ITS BEEN A WHILE SINCE WE UPLOADED THE SUBLET REQUEST.. AND THERE IS STILL OTHER ITEMS THAT NEED TO BE ORDERED AND DONE OUTSIDE OF THE SEAT CUSHION.

processor • Sep 9, 2025, 10:45 AM

I have sent multiple requests for an update. Grand Design is waiting on a vendor response. Hopefully we will hear back today as it has been over 3 business days since they sent their 2nd request to the vendor.

processor • Sep 9, 2025, 1:16 PM

@Kaitlyn R Job 1: approved for sublet $75 Job 3: approved for 0.2 hours Job 2: approved for 0.5 hour

dealer_or_external • Sep 22, 2025, 4:20 PM

@Alix M DATE OF COMPLETION: 9/11/2025 PARTS USED: JOB 2: 82200804- DOOR BAGAGE DRLUG 07 16X25 WHITE/BLACK RH&LH COST: 78.22 QTY: 1 @Bonnie K PLEASE UPLOAD INVOICES.

dealer_or_external • Sep 23, 2025, 10:22 AM

@Alix M INVOICES UPLOADED

processor • Nov 7, 2025, 11:49 AM

@Kaitlyn R For line 3 - are you not claiming any part on that line?

processor • Nov 7, 2025, 11:50 AM

Submitted a partial claim 944787 for lines 1 & 2. Line 3 does not have a part charged out and it is getting close to the 60 day timeline, wanted to make sure they got 1 & 2 submitted.

processor • Nov 7, 2025, 11:59 AM

Submitted a partial claim 944787 for lines 1 & 2. Line 3 does not have a part charged out and it is getting close to the 60 day timeline, wanted to make sure they got 1 & 2 submitted. @Alix M, when this gets approved, if you haven't gotten the answer for line 3 you'll need to move it to the claim returned folder.

processor • Nov 7, 2025, 11:59 AM

@Kaitlyn R For line 3 - are you not claiming any part on that line? Claim is going to go over 60 days very soon, so please let us know as soon as you can.

dealer_or_external • Nov 10, 2025, 10:52 AM

@Stephanie K THERE WAS NO PART WE TOOK IT OFF OF AN OLD PART SO ONLY LABOR

processor • Nov 10, 2025, 10:57 AM

Claim 945119 was submitted for Job 3. Thank you.

processor • Nov 13, 2025, 10:50 AM

Claim 944787 paid on 11/12/25 on check 628950 for $291.26

processor • Nov 20, 2025, 10:21 AM

Claim 945119 paid on 11/19/25 on check 629660 for $28