Claim 12397B

Claim explorer / evidence thread

Claim 12397B

GRE 8220 • Alix • Paid • grand-design

Next Recommended Action

Escalate to State

Payment deadline violated

Reason

OEM Response Deadline Exceeded

Deadline

Payment deadline violated

Estimated recovery

Pending payment match

Generate OEM Demand Letter

risk 0.00 deadline Overdue / escalation ready images 0 matched 0

Warranty deadline timeline

Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.

Uploaded

Completed stage

71d elapsed • 0d remaining

Analyzed

Completed stage

71d elapsed • 0d remaining

Awaiting OEM

Completed stage

71d elapsed • 0d remaining

Auto-Approved

Completed stage

71d elapsed • 0d remaining

Payment Due

Completed stage

71d elapsed • 0d remaining

Escalation Eligible

Completed stage

71d elapsed • 0d remaining

Resolved

Overdue / escalation ready

71d elapsed • 0d remaining • Overdue

AI Claim Analysis

Estimated Recovery Amount

Pending payment match

What this claim may still be worth based on current evidence.

Compliance Score

100/100

Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.

Violations Detected

OEM Response Deadline Exceeded • Payment Deadline Exceeded

Missing Items

No active evidence gaps are listed.

Deadline Status

Overdue / escalation ready

71 days open in the visible workflow.

Recommended Action

Escalate to State

This is the fastest next move from the current workflow stage.

US dispute readiness

Evidence packet check

Full evidence packet

Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.

Estimated pack size

Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.

Evidence packet lane

Full evidence packet

Estimated packet is large. Prepare a concise executive chronology with full backup evidence separated.

Chronology

Ready to order

Visible span: Apr 23, 2026, 3:33 PM to Jul 3, 2026, 3:42 AM.

Indexed evidence

53 docs / 24 images

Use only the strongest evidence in the escalation packet; keep the rest as support material.

Cross-reference base

Available

Line items, comments, or gap flags can be tied back to supporting material.

Witness verification

Human verification required

Any statement or affidavit output must be checked by the witness before use.

AI / citation gate

Manual check required

Escalation material must keep facts, inferences, citations, and source documents separated.

Expert evidence pressure

Not signalled

No expert-evidence trigger is visible from the current image rollup.

Escalation posture

Escalation watch

71 days open in the visible workflow; risk score 0.00.

Claim Summary

Evidence summary

No evidence summary yet.

Path

/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12397B

Timeline

First seen Apr 23, 2026, 3:33 PM • last seen Jul 3, 2026, 3:42 AM

Evidence flags

No active evidence gap flags

Comment Intelligence

Thread depth

32 indexed side comments on this claim.

Latest visible thread signal

Jun 11, 2026, 12:46 PM • processor • Claim 992250 paid on 6/10/26 on check 656573 for $2,303.32

Role mix

Dealer 0 • OEM 0 • Processor 26

Decision cues

Denial signals 3 • info / missing-doc asks 14 • approval signals 18

Best move

Work missing-doc or reply asks first from the thread.

Quick Actions

Back to search results

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Open focused evidence thread

Jump straight into Dropbox side comments, notes, and support documents.

Open claim explorer

Return to the main recovery queue view.

Open evidence room

See the quick-rule cards first, then open the legal basis only if needed.

Images

document-photo

document-photo

document-photo

document-photo

document-photo

Claim Lines

No claim lines loaded

Evidence Thread

Alix Mongiat

processor • Oct 16, 2025, 1:31 PM

@Kaitlyn R Are there any photos of the fireplace? We need photos and tags.

Alix Mongiat

processor • Oct 16, 2025, 1:36 PM

@Kaitlyn R @Michelle A Are there any photos of the fireplace? We need photos and tags.

Alix Mongiat

processor • Oct 16, 2025, 1:36 PM

PA 904470 is in draft status until we get tags and photos of the fireplace for Job 2.

Michelle Antinoja

dealer_or_external • Oct 16, 2025, 1:56 PM

@Alix M photo added.

Alix Mongiat

processor • Oct 16, 2025, 2:25 PM

PA 904470 has been submitted for approval.

Alix Mongiat

processor • Oct 17, 2025, 4:21 PM

@Kaitlyn R This was denied by GD stating duplicate of PA 862713. I have emailed them to review again stating this is not a duplicate, that the customer is having the same issues. I will keep you posted.

Alix Mongiat

processor • Oct 17, 2025, 4:22 PM

That would be WO 11966

Alix Mongiat

processor • Oct 21, 2025, 4:49 PM

@Kaitlyn R The fireplace was approved to be replaced on PA 882563. I am not sure if someone from the dealership called LCI prior or what, but it was approved for 0.7 hours on 9/27/25.

Alix Mongiat

processor • Oct 21, 2025, 4:49 PM

@Kaitlyn R I am still trying to get the fireplace approved, but they keep telling me it was already approved and claimed. Just want to confirm this is the second time the fireplace failed and needs to be replaced, correct?

Kaitlyn Reinwand

dealer_or_external • Oct 21, 2025, 4:57 PM

@Alix M that is correct... it is the new ones that we had installed on the previous claim that are now failing.

Alix Mongiat

processor • Oct 21, 2025, 5:03 PM

That is what I thought. I have reached out to James Hite again telling him this regarding the fireplace. I will keep you posted. As of right now the R&R of the oven was approved on a previous PA for 0.7 hours.

Alix Mongiat

processor • Oct 22, 2025, 3:59 PM

@Kaitlyn R A new fireplace has been approved, same brand as they cannot authorize another brand. Checking to see if it's part only as there is no labor approved.

Alix Mongiat

processor • Oct 22, 2025, 4:00 PM

@Kaitlyn R The oven was approved to be replaced on PA 882563. I am not sure if someone from the dealership called LCI prior or what, but it was approved for 0.7 hours on 9/27/25.

Alix Mongiat

processor • Oct 22, 2025, 4:00 PM

So, Oven is approved for replacement at 0.7 hours and fireplace is approved to be replaced, just working on labor time.

Alix Mongiat

processor • Oct 23, 2025, 9:34 AM

@Kaitlyn R Fireplace approved at 0.5 hour (requested 0.75)

Alix Mongiat

processor • May 5, 2026, 9:47 AM

@Kaitlyn R Has this work been completed? Thanks!

ANNA FREEMAN

dealer_or_external • May 6, 2026, 2:24 PM

@Alix M WORK COMPLETED 05/04/2026, FINAL RO AND INVOICE FOR PARTS AND FRT UPLOADED.

Michelle Antinoja

dealer_or_external • May 6, 2026, 3:16 PM

@Alix M DATE IN: 9/19/25 DATE COMPLETED: 5/4/2026 PARTS: JOB#1: 82201360 - RANGE OVEN COMBO 24" CHEF COLLECTION BUILT IN 3 BURNER GAS SS FURRION FGR24D3A1A-SS - QTY: 1 - PRICE: 1860.63 JOB#2: 8220730078 - FIREPLACE 26" GREYSTONE CURVED - QTY: 1 - PRICE: 292.96 INVOICES UPLOADED

Alix Mongiat

processor • May 7, 2026, 9:16 AM

I have emailed Jim Hite at GD to re-approve, but also ask how to process the oven line as I thought we partially claimed it on the other PA, but I do not see it in their system anymore.

Alix Mongiat

processor • May 15, 2026, 9:46 AM

Sent a 3rd follow up email to get this PA re-approved.

Alix Mongiat

processor • May 19, 2026, 9:23 AM

PA 950515 was submitted for the oven since we are not getting a response. I referenced the previous PA that it was approved on. Also requested PA 904470 to be re-approved to submit the fireplace.

Alix Mongiat

processor • May 22, 2026, 8:50 AM

@Kaitlyn R @Matt F This is all denied - denied, this work and part were not claimed within the allowed 180 days of approval. I cannot approve this.

Alix Mongiat

processor • May 22, 2026, 8:51 AM

@Chris B

Kaitlyn Reinwand

dealer_or_external • May 22, 2026, 9:51 AM

@Chris B @Matt F @Alix M THIS UNIT IS PERMANENTLY PARKED AT A CAMPGROUND. THE FIREPLACE WAS NOT EVEN RECEIVED UNTIL 10/30/2025. CAMPGROUNDS CLOSE IN WISCONSIN 10/15/2025.. THIS CUSTOMERS CAMPGROUND DID NOT EVEN OPEN FOR ACCESS UNTIL THE END OF APRIL. WE INSTALLED THE PARTS AS SOON AS WE WERE ABLE TO GAIN ACCESS TO THE UNIT.

Alix Mongiat

processor • May 22, 2026, 10:15 AM

I will reach out to James Hite.

Kaitlyn Reinwand

dealer_or_external • May 22, 2026, 11:21 AM

@Alix M @Matt F @Chris B DUSTIN AND I JUST GOT OFF THE PHONE WITH GRAND DESIGN. PRE AUTH: 904470 IS NOW CHANGED TO APPROVED. THEY DID STATE THAT THIS CLAIM HAS TO BE SUBMITTED TODAY.

Alix Mongiat

processor • May 22, 2026, 11:32 AM

@Kaitlyn R PA 904470 is only the fireplace. I will submit this for payment but we still need the oven approved on PA 950515, which I have emailed James Hite on.

Alix Mongiat

processor • May 22, 2026, 11:45 AM

Claim 990066 has been submitted for payment for the fireplace.

Alix Mongiat

processor • May 29, 2026, 9:01 AM

@Kaitlyn R I cannot get a response from Grand Design to approve 950515 for the stove. This one is kind of weird because I commented above that it was approved on another PA, but when we claimed that PA we only claimed the parts attempted to fix the issue since the stove was not in yet. I had to create a new PA and reference the old one. But, they are not approving this for me, so we are at a stand still until someone at Grand Design responds.

Alix Mongiat

processor • Jun 2, 2026, 1:51 PM

Claim 992250 has been submitted for payment for the stove.

Alix Mongiat

processor • Jun 11, 2026, 12:44 PM

Claim 990066 paid on 5/27/26 on check 654197 for $456.95

Alix Mongiat

processor • Jun 11, 2026, 12:46 PM

Claim 992250 paid on 6/10/26 on check 656573 for $2,303.32

Claim Files

Print Claim 992250.pdf

pdf • Jun 11, 2026, 12:46 PM • 16,350 bytes

/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12397B/Print Claim 992250.pdf

Print Claim 990066.pdf

pdf • Jun 11, 2026, 12:45 PM • 15,351 bytes

/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/12397B/Print Claim 990066.pdf

Print Claim 990066.pdf

pdf • Jun 11, 2026, 12:45 PM • 15,351 bytes

/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12397B/Print Claim 990066.pdf

INVOICE#_25872312.pdf

pdf • May 6, 2026, 3:16 PM • 41,808 bytes

/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/12397B/INVOICE#_25872312.pdf

INVOICE#_25872312.pdf

pdf • May 6, 2026, 3:16 PM • 41,808 bytes

/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12397B/INVOICE#_25872312.pdf

INVOICE#_25872312.pdf

pdf • May 6, 2026, 3:16 PM • 41,808 bytes

/home/openclaw/nas/Dropbox/#recycle/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/12397B_1/INVOICE#_25872312.pdf

INVOICE#_25872312.pdf

pdf • May 6, 2026, 3:16 PM • 41,808 bytes

/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/12397B/INVOICE#_25872312.pdf

INVOICE#_25872312.pdf

pdf • May 6, 2026, 3:16 PM • 41,808 bytes

/home/openclaw/nas/Dropbox/#recycle/GRE 8220/Write Off/12397B/INVOICE#_25872312.pdf

INVOICE#_25872312.pdf

pdf • May 6, 2026, 3:16 PM • 41,808 bytes

/home/openclaw/nas/Dropbox/#recycle/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/12397B/INVOICE#_25872312.pdf

INVOICE#_25872312.pdf

pdf • May 6, 2026, 3:16 PM • 41,808 bytes

/home/openclaw/nas/Dropbox/#recycle/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/12397B/INVOICE#_25872312.pdf

INVOICE#_25872312.pdf

pdf • May 6, 2026, 3:16 PM • 41,808 bytes

/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/12397B/INVOICE#_25872312.pdf

INVOICE#_25872312.pdf

pdf • May 6, 2026, 3:16 PM • 41,808 bytes

/home/openclaw/nas/Dropbox/#recycle/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/12397B/INVOICE#_25872312.pdf

INVOICE#_25812896.pdf

pdf • May 6, 2026, 3:16 PM • 42,426 bytes

/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/12397B/INVOICE#_25812896.pdf

INVOICE#_25812896.pdf

pdf • May 6, 2026, 3:16 PM • 42,426 bytes

/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12397B/INVOICE#_25812896.pdf

INVOICE#_25812896.pdf

pdf • May 6, 2026, 3:16 PM • 42,426 bytes

/home/openclaw/nas/Dropbox/#recycle/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/12397B_1/INVOICE#_25812896.pdf

INVOICE#_25812896.pdf

pdf • May 6, 2026, 3:16 PM • 42,426 bytes

/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/12397B/INVOICE#_25812896.pdf

INVOICE#_25812896.pdf

pdf • May 6, 2026, 3:16 PM • 42,426 bytes

/home/openclaw/nas/Dropbox/#recycle/GRE 8220/Write Off/12397B/INVOICE#_25812896.pdf

INVOICE#_25812896.pdf

pdf • May 6, 2026, 3:16 PM • 42,426 bytes

/home/openclaw/nas/Dropbox/#recycle/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/12397B/INVOICE#_25812896.pdf

INVOICE#_25812896.pdf

pdf • May 6, 2026, 3:16 PM • 42,426 bytes

/home/openclaw/nas/Dropbox/#recycle/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/12397B/INVOICE#_25812896.pdf

INVOICE#_25812896.pdf

pdf • May 6, 2026, 3:16 PM • 42,426 bytes

/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/12397B/INVOICE#_25812896.pdf

INVOICE#_25812896.pdf

pdf • May 6, 2026, 3:16 PM • 42,426 bytes

/home/openclaw/nas/Dropbox/#recycle/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/12397B/INVOICE#_25812896.pdf

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