Claim explorer / evidence thread
Claim 12397B
GRE 8220 • Alix • Paid • grand-design
risk 0.00
deadline Overdue / escalation ready
images 0
matched 0
review 12
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
191d elapsed • 0d remaining
Analyzed
Completed stage
191d elapsed • 0d remaining
Awaiting OEM
Completed stage
191d elapsed • 0d remaining
Auto-Approved
Completed stage
191d elapsed • 0d remaining
Payment Due
Completed stage
191d elapsed • 0d remaining
Escalation Eligible
Completed stage
191d elapsed • 0d remaining
Resolved
Overdue / escalation ready
191d elapsed • 0d remaining • Overdue
AI Claim Analysis
Estimated Recovery Amount
Pending payment match
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
2
OEM Response Deadline Exceeded • Payment Deadline Exceeded
Missing Items
12
No active evidence gaps are listed.
Deadline Status
Overdue / escalation ready
191 days open in the visible workflow.
Recommended Action
Escalate to State
This is the fastest next move from the current workflow stage.
Dossier completeness
Dossier has not been generated yet. Evidence presence is not treated as complete.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
75
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Full evidence packet
Estimated packet is large. Prepare a concise executive chronology with full backup evidence separated.
Chronology
Ready to order
Visible span: Apr 23, 2026, 3:33 PM to Oct 31, 2026, 2:57 AM.
Indexed evidence
53 docs / 24 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
191 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12397B
Timeline
First seen Apr 23, 2026, 3:33 PM • last seen Oct 31, 2026, 2:57 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
32 indexed side comments on this claim.
Latest visible thread signal
Jun 11, 2026, 12:46 PM • processor • Claim 992250 paid on 6/10/26 on check 656573 for $2,303.32
Role mix
Dealer 0 • OEM 0 • Processor 26
Decision cues
Denial signals 3 • info / missing-doc asks 14 • approval signals 18
Best move
Work missing-doc or reply asks first from the thread.
Quick Actions
Back to search results
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Open focused evidence thread
Jump straight into Dropbox side comments, notes, and support documents.
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Open evidence room
See the quick-rule cards first, then open the legal basis only if needed.
Images
document-photo
No human-level description yet.
document-photo
RV kitchen galley showing a stainless Furrion range/oven installed in cabinetry below a cooktop and vent/hood area.
- **Visible components:** Furrion oven/range, 3-burner gas cooktop with grates, front control knobs, oven door/glass, adjacent cabinet doors/handles, countertop, window/blind area, kettle/pan on cooktop.
- **Visible damage/condition:** No clear physical damage is visible in this photo. Oven door appears partially open/down; trim, knobs, glass, and cooktop appear intact from this a
Human interpretation • confidence 0.00
document-photo
No human-level description yet.
document-photo
No human-level description yet.
document-photo
No human-level description yet.
document-photo
No human-level description yet.
document-photo
Visible RV kitchen galley with stainless gas range/oven and cooktop installed between cabinets, with microwave above and window behind.
- **Visible parts/components:** 3-burner style gas cooktop with black grates, oven door with glass, control knobs, stainless front trim, adjacent cabinetry/countertops, overhead microwave.
- **Labels/text:** Microwave front shows **Furrion** branding. Wall sign reads approximately: “If you’re lucky enough to be at the lake, you’re lucky enough.”
- **Damage obse
Human interpretation • confidence 0.00
document-photo
No human-level description yet.
document-photo
No human-level description yet.
document-photo
No human-level description yet.
document-photo
No human-level description yet.
document-photo
Image shows a close-up of a manufacturer safety/installation clearance label on a black appliance or cabinet surface, likely inside/near an RV kitchen appliance.
- **Visible damage:** No physical damage visible in this photo. No cracks, dents, burn marks, loose parts, or failed component shown.
- **Visible part/component:** Black appliance/cabinet frame with a white bilingual clearance label.
- **Readable label text:** “Minimum clearances to combustible construction,” including:
- “Vertical /
Human interpretation • confidence 0.00
document-photo
No human-level description yet.
document-photo
No human-level description yet.
document-photo
No human-level description yet.
document-photo
No human-level description yet.
document-photo
Image shows a close-up of an RV appliance data plate inside/behind a black metal access area with screws, bracket/hinge hardware, and wiring visible.
- **Visible damage:** No clear physical damage visible in this photo. Image appears to document the appliance identification label rather than a failed/damaged part.
- **Components/parts shown:** Black metal appliance frame/access panel area, fasteners, hinge/bracket hardware, wiring, and a silver manufacturer rating label.
- **Label/document text
Human interpretation • confidence 0.00
document-photo
No human-level description yet.
document-photo
No human-level description yet.
document-photo
No human-level description yet.
document-photo
No human-level description yet.
document-photo
Visible evidence for claim gre-8220 / Grand Design / case 12397B / WO Job 2:
- Close-up photo of a manufacturer label affixed to a black RV component/frame, likely an awning or slide/fixture assembly.
- Label includes a bilingual “Wiring Diagram / Schéma de câblage.”
- Diagram shows DC 12V power, multiple switches labeled Switch 1–6, a light circuit, and LED outputs labeled LED 1–LED 4.
- Some dimensional/spec text is visible, including values such as 30", 15", 9 3/8" min, 9 7/16" min, 4", and
Human interpretation • confidence 0.00
document-photo
No human-level description yet.
document-photo
No human-level description yet.
Claim Lines
complaint
CUSTOMER STATES OVEN IS NOT LIGHTING W 1020 GRAND TRIED TO MAKE A PIZZA TOOK OVER AN HOUR TO COOK AS IT IS REACHING TEMPERATURE AND SHUTTING OFF MUCH LIKE BEFORE LAST REPAIR
needs-review • confidence 0.03
complaint
CUSTOMER STATES OVEN IS NOT LIGHTING W 1020 GRAND TRIED TO MAKE A PIZZA TOOK OVER AN HOUR TO COOK AS IT IS REACHING TEMPERATURE AND SHUTTING OFF MUCH LIKE BEFORE LAST REPAIR
needs-review • confidence 0.03
cause
the oven lights but when whrn gets to temp it goes completely out like poof we already changed the oven temp valve assembly and still the same issues this is becoming a hazards we need complete stove
needs-review • confidence 0.03
cause
the oven lights but when whrn gets to temp it goes completely out like poof we already changed the oven temp valve assembly and still the same issues this is becoming a hazards we need complete stove
needs-review • confidence 0.03
correction
remove the old oven that didn't work install the new oven connected lp line and 12 volt wiring I also test for lp leaks ok and did a burn off on oven now working
needs-review • confidence 0.03
correction
remove the old oven that didn't work install the new oven connected lp line and 12 volt wiring I also test for lp leaks ok and did a burn off on oven now working
needs-review • confidence 0.03
complaint
CUSTOMER STATES FIREPLACE IS NOT TURNING W 1020 GRAND ON UNLESS SHUT THE BREAKER OFF AND TURN BACK ON TO GET THE FIREPLACE TO TURN ON
needs-review • confidence 0.29
complaint
CUSTOMER STATES FIREPLACE IS NOT TURNING W 1020 GRAND ON UNLESS SHUT THE BREAKER OFF AND TURN BACK ON TO GET THE FIREPLACE TO TURN ON
needs-review • confidence 0.29
cause
inspection of fireplace checked voltage at outlet is 120 volts the fireplace doesn't alway come on sometimes i have to unplug fireplace and seems to reset
needs-review • confidence 0.29
cause
inspection of fireplace checked voltage at outlet is 120 volts the fireplace doesn't alway come on sometimes i have to unplug fireplace and seems to reset
needs-review • confidence 0.29
correction
install the new fireplace and tested all functions are working SC CUSTOMER REQUESTS SERVICE CALL WILDERNESS PARK SITE E 106164 BALSI 81 Continued on page 2 PAGE 2 Work Order : 12397B
needs-review • confidence 0.29
correction
install the new fireplace and tested all functions are working SC CUSTOMER REQUESTS SERVICE CALL WILDERNESS PARK SITE E 106164 BALSI 81 Continued on page 2 PAGE 2 Work Order : 12397B
needs-review • confidence 0.29
Evidence Thread
Alix Mongiat
processor • Oct 16, 2025, 1:31 PM
@Kaitlyn R Are there any photos of the fireplace? We need photos and tags.
Alix Mongiat
processor • Oct 16, 2025, 1:36 PM
@Kaitlyn R @Michelle A Are there any photos of the fireplace? We need photos and tags.
Alix Mongiat
processor • Oct 16, 2025, 1:36 PM
PA 904470 is in draft status until we get tags and photos of the fireplace for Job 2.
Michelle Antinoja
dealer_or_external • Oct 16, 2025, 1:56 PM
@Alix M photo added.
Alix Mongiat
processor • Oct 16, 2025, 2:25 PM
PA 904470 has been submitted for approval.
Alix Mongiat
processor • Oct 17, 2025, 4:21 PM
@Kaitlyn R This was denied by GD stating duplicate of PA 862713. I have emailed them to review again stating this is not a duplicate, that the customer is having the same issues. I will keep you posted.
Alix Mongiat
processor • Oct 17, 2025, 4:22 PM
That would be WO 11966
Alix Mongiat
processor • Oct 21, 2025, 4:49 PM
@Kaitlyn R The fireplace was approved to be replaced on PA 882563. I am not sure if someone from the dealership called LCI prior or what, but it was approved for 0.7 hours on 9/27/25.
Alix Mongiat
processor • Oct 21, 2025, 4:49 PM
@Kaitlyn R I am still trying to get the fireplace approved, but they keep telling me it was already approved and claimed. Just want to confirm this is the second time the fireplace failed and needs to be replaced, correct?
Kaitlyn Reinwand
dealer_or_external • Oct 21, 2025, 4:57 PM
@Alix M that is correct... it is the new ones that we had installed on the previous claim that are now failing.
Alix Mongiat
processor • Oct 21, 2025, 5:03 PM
That is what I thought. I have reached out to James Hite again telling him this regarding the fireplace. I will keep you posted. As of right now the R&R of the oven was approved on a previous PA for 0.7 hours.
Alix Mongiat
processor • Oct 22, 2025, 3:59 PM
@Kaitlyn R A new fireplace has been approved, same brand as they cannot authorize another brand. Checking to see if it's part only as there is no labor approved.
Alix Mongiat
processor • Oct 22, 2025, 4:00 PM
@Kaitlyn R The oven was approved to be replaced on PA 882563. I am not sure if someone from the dealership called LCI prior or what, but it was approved for 0.7 hours on 9/27/25.
Alix Mongiat
processor • Oct 22, 2025, 4:00 PM
So, Oven is approved for replacement at 0.7 hours and fireplace is approved to be replaced, just working on labor time.
Alix Mongiat
processor • Oct 23, 2025, 9:34 AM
@Kaitlyn R Fireplace approved at 0.5 hour (requested 0.75)
Alix Mongiat
processor • May 5, 2026, 9:47 AM
@Kaitlyn R Has this work been completed? Thanks!
ANNA FREEMAN
dealer_or_external • May 6, 2026, 2:24 PM
@Alix M WORK COMPLETED 05/04/2026, FINAL RO AND INVOICE FOR PARTS AND FRT UPLOADED.
Michelle Antinoja
dealer_or_external • May 6, 2026, 3:16 PM
@Alix M
DATE IN: 9/19/25
DATE COMPLETED: 5/4/2026
PARTS:
JOB#1: 82201360 - RANGE OVEN COMBO 24" CHEF COLLECTION BUILT IN 3 BURNER GAS SS FURRION FGR24D3A1A-SS - QTY: 1 - PRICE: 1860.63
JOB#2: 8220730078 - FIREPLACE 26" GREYSTONE CURVED - QTY: 1 - PRICE: 292.96
INVOICES UPLOADED
Alix Mongiat
processor • May 7, 2026, 9:16 AM
I have emailed Jim Hite at GD to re-approve, but also ask how to process the oven line as I thought we partially claimed it on the other PA, but I do not see it in their system anymore.
Alix Mongiat
processor • May 15, 2026, 9:46 AM
Sent a 3rd follow up email to get this PA re-approved.
Alix Mongiat
processor • May 19, 2026, 9:23 AM
PA 950515 was submitted for the oven since we are not getting a response. I referenced the previous PA that it was approved on. Also requested PA 904470 to be re-approved to submit the fireplace.
Alix Mongiat
processor • May 22, 2026, 8:50 AM
@Kaitlyn R @Matt F This is all denied - denied, this work and part were not claimed within the allowed 180 days of approval. I cannot approve this.
Alix Mongiat
processor • May 22, 2026, 8:51 AM
@Chris B
Kaitlyn Reinwand
dealer_or_external • May 22, 2026, 9:51 AM
@Chris B @Matt F @Alix M THIS UNIT IS PERMANENTLY PARKED AT A CAMPGROUND. THE FIREPLACE WAS NOT EVEN RECEIVED UNTIL 10/30/2025. CAMPGROUNDS CLOSE IN WISCONSIN 10/15/2025.. THIS CUSTOMERS CAMPGROUND DID NOT EVEN OPEN FOR ACCESS UNTIL THE END OF APRIL. WE INSTALLED THE PARTS AS SOON AS WE WERE ABLE TO GAIN ACCESS TO THE UNIT.
Alix Mongiat
processor • May 22, 2026, 10:15 AM
I will reach out to James Hite.
Kaitlyn Reinwand
dealer_or_external • May 22, 2026, 11:21 AM
@Alix M @Matt F @Chris B DUSTIN AND I JUST GOT OFF THE PHONE WITH GRAND DESIGN. PRE AUTH: 904470 IS NOW CHANGED TO APPROVED.
THEY DID STATE THAT THIS CLAIM HAS TO BE SUBMITTED TODAY.
Alix Mongiat
processor • May 22, 2026, 11:32 AM
@Kaitlyn R PA 904470 is only the fireplace. I will submit this for payment but we still need the oven approved on PA 950515, which I have emailed James Hite on.
Alix Mongiat
processor • May 22, 2026, 11:45 AM
Claim 990066 has been submitted for payment for the fireplace.
Alix Mongiat
processor • May 29, 2026, 9:01 AM
@Kaitlyn R I cannot get a response from Grand Design to approve 950515 for the stove. This one is kind of weird because I commented above that it was approved on another PA, but when we claimed that PA we only claimed the parts attempted to fix the issue since the stove was not in yet. I had to create a new PA and reference the old one. But, they are not approving this for me, so we are at a stand still until someone at Grand Design responds.
Alix Mongiat
processor • Jun 2, 2026, 1:51 PM
Claim 992250 has been submitted for payment for the stove.
Alix Mongiat
processor • Jun 11, 2026, 12:44 PM
Claim 990066 paid on 5/27/26 on check 654197 for $456.95
Alix Mongiat
processor • Jun 11, 2026, 12:46 PM
Claim 992250 paid on 6/10/26 on check 656573 for $2,303.32
Claim Files
Print Claim 992250.pdf
pdf • Jun 11, 2026, 12:46 PM • 16,350 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12397B/Print Claim 992250.pdf
Print Claim 990066.pdf
pdf • Jun 11, 2026, 12:45 PM • 15,351 bytes
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/12397B/Print Claim 990066.pdf
Print Claim 990066.pdf
pdf • Jun 11, 2026, 12:45 PM • 15,351 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12397B/Print Claim 990066.pdf
INVOICE#_25872312.pdf
pdf • May 6, 2026, 3:16 PM • 41,808 bytes
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/12397B/INVOICE#_25872312.pdf
INVOICE#_25872312.pdf
pdf • May 6, 2026, 3:16 PM • 41,808 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12397B/INVOICE#_25872312.pdf
INVOICE#_25872312.pdf
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/home/openclaw/nas/Dropbox/#recycle/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/12397B_1/INVOICE#_25872312.pdf
INVOICE#_25872312.pdf
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/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/12397B/INVOICE#_25872312.pdf
INVOICE#_25872312.pdf
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/home/openclaw/nas/Dropbox/#recycle/GRE 8220/Write Off/12397B/INVOICE#_25872312.pdf
INVOICE#_25872312.pdf
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/home/openclaw/nas/Dropbox/#recycle/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/12397B/INVOICE#_25872312.pdf
INVOICE#_25872312.pdf
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/home/openclaw/nas/Dropbox/#recycle/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/12397B/INVOICE#_25872312.pdf
INVOICE#_25872312.pdf
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/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/12397B/INVOICE#_25872312.pdf
INVOICE#_25872312.pdf
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/home/openclaw/nas/Dropbox/#recycle/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/12397B/INVOICE#_25872312.pdf
INVOICE#_25812896.pdf
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/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/12397B/INVOICE#_25812896.pdf
INVOICE#_25812896.pdf
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/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12397B/INVOICE#_25812896.pdf
INVOICE#_25812896.pdf
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/home/openclaw/nas/Dropbox/#recycle/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/12397B_1/INVOICE#_25812896.pdf
INVOICE#_25812896.pdf
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/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/12397B/INVOICE#_25812896.pdf
INVOICE#_25812896.pdf
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/home/openclaw/nas/Dropbox/#recycle/GRE 8220/Write Off/12397B/INVOICE#_25812896.pdf
INVOICE#_25812896.pdf
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/home/openclaw/nas/Dropbox/#recycle/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/12397B/INVOICE#_25812896.pdf
INVOICE#_25812896.pdf
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/home/openclaw/nas/Dropbox/#recycle/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/12397B/INVOICE#_25812896.pdf
INVOICE#_25812896.pdf
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/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/12397B/INVOICE#_25812896.pdf
INVOICE#_25812896.pdf
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/home/openclaw/nas/Dropbox/#recycle/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/12397B/INVOICE#_25812896.pdf
1234581.pdf
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1234581.pdf
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/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12397B/1234581.pdf
1234581.pdf
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1234581.pdf
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1234581.pdf
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1234581.pdf
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1234581.pdf
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1234581.pdf
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123458.pdf
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123458.pdf
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123458.pdf
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123458.pdf
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123458.pdf
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123458.pdf
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123458.pdf
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12397BF.pdf
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12397BF.pdf
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12397BF.pdf
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12397BF.pdf
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12397BF.pdf
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12397BF.pdf
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12397BF.pdf
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12397BF.pdf
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12397BF.pdf
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12397B.pdf
main-pdf • Oct 16, 2025, 12:41 PM • 73,669 bytes
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/12397B/12397B.pdf
12397B.pdf
main-pdf • Oct 16, 2025, 12:41 PM • 73,669 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12397B/12397B.pdf
12397B.pdf
main-pdf • Oct 16, 2025, 12:41 PM • 73,669 bytes
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/12397B_1/12397B.pdf
12397B.pdf
main-pdf • Oct 16, 2025, 12:41 PM • 73,669 bytes
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/12397B/12397B.pdf
12397B.pdf
main-pdf • Oct 16, 2025, 12:41 PM • 73,669 bytes
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/Write Off/12397B/12397B.pdf