Claim explorer / evidence thread
Claim 12369
GRE 8220 • Alix • Paid • forest-river
risk 0.00
deadline Overdue / escalation ready
images 0
matched 0
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
118d elapsed • 0d remaining
Analyzed
Completed stage
118d elapsed • 0d remaining
Awaiting OEM
Completed stage
118d elapsed • 0d remaining
Auto-Approved
Completed stage
118d elapsed • 0d remaining
Payment Due
Completed stage
118d elapsed • 0d remaining
Escalation Eligible
Completed stage
118d elapsed • 0d remaining
Resolved
Overdue / escalation ready
118d elapsed • 0d remaining • Overdue
AI Claim Analysis
Estimated Recovery Amount
Pending payment match
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
2
OEM Response Deadline Exceeded • Payment Deadline Exceeded
Missing Items
0
No active evidence gaps are listed.
Deadline Status
Overdue / escalation ready
118 days open in the visible workflow.
Recommended Action
Escalate to State
This is the fastest next move from the current workflow stage.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
21
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: May 7, 2026, 5:05 AM to Jun 25, 2026, 2:54 AM.
Indexed evidence
7 docs / 12 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
118 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12369/Claim sheet.pdf
Timeline
First seen May 7, 2026, 5:05 AM • last seen Jun 25, 2026, 2:54 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
30 indexed side comments on this claim.
Latest visible thread signal
Apr 9, 2026, 9:59 AM • processor • This paid on check 3136272 for $194.21
Role mix
Dealer 0 • OEM 0 • Processor 21
Decision cues
Denial signals 0 • info / missing-doc asks 11 • approval signals 4
Best move
Work missing-doc or reply asks first from the thread.
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Images
Claim Lines
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Evidence Thread
Alix Mongiat
processor • Mar 12, 2026, 11:46 AM
PA 2607394 has been submitted for approval.
Alix Mongiat
processor • Mar 12, 2026, 12:52 PM
@Michelle A
hello, please provide a photo of the inside of the antenna showing the small green circuit board. Thank you!
Michelle Antinoja
dealer_or_external • Mar 12, 2026, 1:13 PM
@Alix M Tech will be sending requested photos after lunch. Will update yuu once added.
Michelle Antinoja
dealer_or_external • Mar 12, 2026, 3:42 PM
@Alix M PHOTOS ADDED. MOVED FOLDER
Alix Mongiat
processor • Mar 13, 2026, 9:16 AM
Thank you! Added.
Alix Mongiat
processor • Mar 13, 2026, 2:53 PM
@Michelle A From the vendor:
Was the DC voltage checked going to the antenna via the coax cable? If so, what was the reading? Address where the antenna is being tested?
Michelle Antinoja
dealer_or_external • Mar 13, 2026, 3:11 PM
@Alix M the unit is on our possession for storage if that is the address you are looking for. I will see if I can get the tech to get the voltage and if that had been done already.
Michelle Antinoja
dealer_or_external • Mar 17, 2026, 1:54 PM
@Alix M dc voltage was 13.46
Alix Mongiat
processor • Mar 17, 2026, 3:12 PM
Thank you. I have sent this info to the vendor.
Alix Mongiat
processor • Mar 17, 2026, 3:13 PM
@Michelle A @Kaitlyn R Please remember to move files to PA Information corrected once you provide the requested information. Thank you.
Alix Mongiat
processor • Mar 18, 2026, 12:10 PM
@Michelle A Please fill out the warranty claim form I have added to the folder. Winegard is sending a replacement directly to the dealership. I am waiting to see how much time they approve.
Michelle Antinoja
dealer_or_external • Mar 18, 2026, 12:39 PM
@Alix M I got that out to my tech, I will upload it once it has been completed. thank you
Alix Mongiat
processor • Mar 18, 2026, 2:48 PM
@Michelle A @Matt F This has been approved for 1 hour - a Winegard Air 360+ is being sent at no charge.
Please break down diagnostics vs labor for me so we can talk to Forest River.
@Chris B
Alix Mongiat
processor • Mar 18, 2026, 2:48 PM
@Michelle A @Matt F This has been approved for 1 hour - a Winegard Air 360+ is being sent at no charge.Please do not order this part from Forest River. If you have already ordered it, please call and try to cancel this order. We will not cover the part if it was ordered prior to authorization.
Please break down diagnostics vs labor for me so we can talk to Forest River.
@Chris B
Matt Ferkey
dealer_or_external • Mar 18, 2026, 2:51 PM
@Alix M @Michelle A we get to charge a normal parts markup even though the part is coming no charge. Also, we have more than 1 hour of diagnostic time. The antenna was removed from the roof for diagnostics - will need to be reinstalled so the camper can leave the shop and come back in after the part arrives. 1.0 simply will not cover it.
Alix Mongiat
processor • Mar 18, 2026, 2:54 PM
@Chris B How would you like to handle this, I know the 1 hour isn't enough. Greeneway requested 3 hours today. Since we are dealing with Forest River, do you want to reach out?
Alix Mongiat
processor • Mar 18, 2026, 2:54 PM
I am going to move this back to PA pending- then we can follow up on it once I hear back from chris.
Michelle Antinoja
dealer_or_external • Mar 18, 2026, 4:35 PM
@Alix M I have uploaded the diag form requested. I won't move folder with the other issues trying to get worked through.
Chris Balderrama
processor • Mar 18, 2026, 8:44 PM
Yell at me tomorrow about this - just got back. Thanks!
Alix Mongiat
processor • Mar 24, 2026, 1:08 PM
Chris is going to talk to FR directly on Thursday regarding this. We will keep everyone posted.
ANNA FREEMAN
dealer_or_external • Mar 31, 2026, 10:59 AM
@Alix M Final RO and parts invoices uploaded. Work completed 03/24/26
Alix Mongiat
processor • Mar 31, 2026, 11:32 AM
@ANNA F I am waiting to hear back from Chris on this. I will submit once I hear back as we were requesting more than the 1 hour approved.
Alix Mongiat
processor • Mar 31, 2026, 11:32 AM
@Chris B This is ready to submit now, have you had a chance to talk to FR?
Chris Balderrama
processor • Mar 31, 2026, 1:02 PM
An hour is all we are going to get, but do not forget to mark up the part 30% even though they are sending it no charge.
Alix Mongiat
processor • Mar 31, 2026, 1:22 PM
Thank you. I have sent them an email informing them of the 30% markup.
Alix Mongiat
processor • Mar 31, 2026, 2:44 PM
This has been submitted for payment.
Alix Mongiat
processor • Apr 2, 2026, 10:02 AM
@Michelle A @ANNA F
We are providing a reminder that this repair line requires that this part be returned to us within 14 days of the claim be submitted for processing. Currently, there has not been a prepaid label created for return. Failure to return the part within this timeframe may result in denial of the repair. Please note that we are placing the claim back on the dealer’s side as we await the arrival of the defective part. Please only acknowledge this feedback once the part has shipped.
ANNA FREEMAN
dealer_or_external • Apr 2, 2026, 11:07 AM
@Alix M Part has shipped, tracking # 1z4e80759038270452.
Alix Mongiat
processor • Apr 2, 2026, 11:14 AM
Thank you!
Alix Mongiat
processor • Apr 9, 2026, 9:59 AM
This paid on check 3136272 for $194.21
Claim Files
Claim sheet.pdf
pdf • Apr 9, 2026, 9:59 AM • 28,890 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12369/Claim sheet.pdf
123746.pdf
main-pdf • Mar 31, 2026, 10:57 AM • 74,368 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12369/123746.pdf
12369f.pdf
main-pdf • Mar 31, 2026, 10:56 AM • 73,201 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12369/12369f.pdf
doc03791020260318153344.pdf
main-pdf • Mar 18, 2026, 4:35 PM • 268,656 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12369/doc03791020260318153344.pdf
Integrity Management Advisors Mail - Fwd_ Requesting Authorization for 2607394 _ 5ZT2FSKB9S3038196 - GREENEWAY INC.pdf
mail-artifact • Mar 18, 2026, 12:10 PM • 427,646 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12369/Integrity Management Advisors Mail - Fwd_ Requesting Authorization for 2607394 _ 5ZT2FSKB9S3038196 - GREENEWAY INC.pdf
Microsoft Word - WF-411REV2 Warranty Claim Application.doc.pdf
pdf • Mar 18, 2026, 12:08 PM • 28,862 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12369/Microsoft Word - WF-411REV2 Warranty Claim Application.doc.pdf
12369.pdf
main-pdf • Mar 12, 2026, 11:03 AM • 74,276 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12369/12369.pdf