Claim Detail

dealer_or_external • Jul 14, 2025, 1:31 PM

@Alix M PLEASE REQUEST 1.5 HOURS OF LABOR

processor • Jul 14, 2025, 1:38 PM

@Kaitlyn R When was the original work done?

processor • Jul 14, 2025, 1:39 PM

@Kaitlyn R 960538 Recalls/Field Campaign - Reflection Recept 23v-788/2023

processor • Jul 14, 2025, 1:42 PM

Ignore that. Sorry.

dealer_or_external • Jul 14, 2025, 1:42 PM

NOVEMBER OF 2024

dealer_or_external • Jul 14, 2025, 1:42 PM

SOUNDS GOOD!

processor • Jul 14, 2025, 1:43 PM

Yes, sorry- It didn't come up in Grand Designs system for me at first.

processor • Jul 14, 2025, 1:46 PM

PA 878951 has been submitted for approval.

processor • Jul 16, 2025, 9:27 AM

@Kaitlyn R @Michelle A From GD: Warranty Repair 1: Need photo of serial number

dealer_or_external • Jul 17, 2025, 4:42 PM

@Alix M added photo of the serial

processor • Jul 17, 2025, 4:48 PM

Added to claim. Thank you!

processor • Jul 22, 2025, 9:15 AM

@Kaitlyn R @Michelle A This was approved for 0.5 hour 420058 Case 6053652 VIN 573FR3126R3348424 LCI will approve up to .2 for labor. This is pre-auth for the R&R of the SOLAR CHARGE CONTROLLER-2023006263 : FSCC60PW2. . Case #6053652 regarding 878951 **PLEASE HOLD ALL PARTS FOR 30 DAYS PAST CLAIM.**

processor • Jul 22, 2025, 9:44 AM

I have sent Grand Design an email requesting the full 1.5 hours.

processor • Jul 23, 2025, 11:00 AM

They denied the 1.5 hours again so I have sent the letter to Grand Design. Also added letter into this folder. @Chris B @Matt F

processor • Jul 23, 2025, 1:25 PM

Thank you

processor • Jul 28, 2025, 9:14 AM

@Kaitlyn R @Michelle A @Matt F From GD: The approval of .5 hours is all that is allowed for this repair. This has been a standard repair and should not take longer than that. Did the tech have something specific that caused the work to take longer.

processor • Jul 29, 2025, 8:51 AM

Do you have time punches showing diagnostic time vs labor time? Anything that can help me out to get this approved for the right amount of time for you. Thanks!!

dealer_or_external • Jul 29, 2025, 10:59 AM

@Alix M This unit was here a total of three times for various things, every time the charge controller was a reoccurring problem. We would simply disconnect and reconnect it and it would start working. (3x .2 hr) We thought it was a user issue. Come to find out it occured for us when we were pulling it in for the ABS module. We reset it again (.2) and let it sit outside for the remainder of the daylight. The next morning we found it not charging again. The issue lies with the controller going to sleep and not waking back up when the sun comes up. In addition to the multiple times having to reset the controller, we also have the time going out to the unit or bringing it in the shop. Beyond all of this diagnosis time, we also will need time to R&R the controller with a new unit. .5 seems fair to install, update and program it. to me, 1.5 seems very fair for the time invested.

processor • Jul 29, 2025, 11:09 AM

Added notes. I will keep you posted. Thank you!

processor • Aug 1, 2025, 10:33 AM

@Chris B @Matt F @Heidi H They have still denied the full 1.5 and are keeping it at 0.5 hours. Let me know how you want me to proceed as we have sent the letter along with further information that Matt had sent me, and they are still denying it. Moving to PA's approved for now.

dealer_or_external • Sep 9, 2025, 12:16 PM

@Alix M DATE OF COMPLETION: 9/9/25 PARTS USED: 82201062- SOLAR CHARGE MPPT 60A WALL MOUNT COST: 339.60 QTY: 1 @Bonnie K PLEASE UPLOAD INVOICES. UPLOADING FINAL WORK ORDER WITH THE RECALL ON IT THAT WE WERE NOTIFIED OF.

dealer_or_external • Sep 9, 2025, 2:49 PM

@Alix M INVOICE UPLOADED

processor • Sep 10, 2025, 9:10 AM

Claim 929145 has been submitted for payment for Warranty Repair 1. New PA needs to be entered for recall line.

processor • Sep 10, 2025, 9:17 AM

PA 895245 has been submitted for approval for the recall line.

processor • Sep 12, 2025, 7:51 AM

This was approved for 0.1 hour

processor • Sep 12, 2025, 7:53 AM

Claim 929812 has been submitted for payment for recall.

processor • Sep 29, 2025, 8:39 AM

Claim 929145 paid on 9/24/25 on check 622028 for $576.86

processor • Sep 29, 2025, 8:40 AM

Claim 929812 paid on 9/24/25 on check 622028 for $14

processor • Oct 23, 2026, 11:24 AM

TESTING AND LEARNING - Greeneway GRE 8220 | Grand Design Monday meeting | RO 12330 Reviewed the original RO, reimbursement letter, all six photos individually, final RO and paid claims 929145/929812. The controller label matches the claimed Furrion component. Display photos show PV 22.4 V, battery 12.4 V and zero indicated PV/battery current. These support the technician's diagnostic concern at those moments; they do not alone prove the reported overnight failure to restart. The final RO records controller replacement, wiring/parameter setup and apparently correct operation. Credit the payments before making a new demand: claim 929145 shows $576.86, including $70 controller labor, and recall claim 929812 shows $14. Combined recorded payment is $590.86 against a $581.48 final RO. This comparison does not establish a positive overall unpaid balance. The earlier letter requests 1 diagnostic hour plus 0.5 repair hour, but the final RO records 0.5 controller hour and 0.5 recall hour; those are different operations. The paid recall allowance was 0.1 hour. Proposed Monday resolution: reconcile payment allocation, any separately documented diagnostic charge and the recall labor difference against the dealer ledger. If diagnostic work remains uncompensated, present its actual test/time record separately and request a written decision on that specific amount. Do not request the already-paid controller and parts again or describe the entire claim as unpaid. Learning: preserve a dated overnight/restart test sequence, component serial number and post-repair charging verification. Align diagnosis, replacement and recall labor as separate lines so a legitimate supplemental request is clear and supported. @Chris B @Matt F