Claim explorer / evidence thread
Claim 12330
GRE 8220 • Alix • Paid • grand-design
risk 0.00
deadline Overdue / escalation ready
images 6
matched 0
Warranty deadline timeline
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Uploaded
Completed stage
58d elapsed • 0d remaining
Analyzed
Completed stage
58d elapsed • 0d remaining
Awaiting OEM
Completed stage
58d elapsed • 0d remaining
Auto-Approved
Completed stage
58d elapsed • 0d remaining
Payment Due
Completed stage
58d elapsed • 0d remaining
Escalation Eligible
Completed stage
58d elapsed • 0d remaining
Resolved
Overdue / escalation ready
58d elapsed • 0d remaining • Overdue
AI Claim Analysis
Estimated Recovery Amount
Pending payment match
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
2
OEM Response Deadline Exceeded • Payment Deadline Exceeded
Missing Items
0
No active evidence gaps are listed.
Deadline Status
Overdue / escalation ready
58 days open in the visible workflow.
Recommended Action
Escalate to State
This is the fastest next move from the current workflow stage.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
23
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: May 7, 2026, 5:05 AM to Jun 25, 2026, 2:54 AM.
Indexed evidence
10 docs / 12 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Possible
Damage or unit-ID evidence may need expert discipline if the matter escalates.
Escalation posture
Monitor
58 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
images=6; damage=0; unit=1; parts=0; doc=5 • Unit 2024 Grand Design • VIN 573FR3126R3348424
Path
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12330/Print Claim 929812.pdf
Timeline
First seen May 7, 2026, 5:05 AM • last seen Jun 25, 2026, 2:54 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
28 indexed side comments on this claim.
Latest visible thread signal
Sep 29, 2025, 8:40 AM • processor • Claim 929812 paid on 9/24/25 on check 622028 for $14
Role mix
Dealer 0 • OEM 0 • Processor 21
Decision cues
Denial signals 2 • info / missing-doc asks 10 • approval signals 4
Best move
Work missing-doc or reply asks first from the thread.
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Evidence Thread
Kaitlyn Reinwand
dealer_or_external • Jul 14, 2025, 1:31 PM
@Alix M PLEASE REQUEST 1.5 HOURS OF LABOR
Alix Mongiat
processor • Jul 14, 2025, 1:38 PM
@Kaitlyn R When was the original work done?
Alix Mongiat
processor • Jul 14, 2025, 1:39 PM
@Kaitlyn R 960538 Recalls/Field Campaign - Reflection Recept 23v-788/2023
Alix Mongiat
processor • Jul 14, 2025, 1:42 PM
Ignore that. Sorry.
Kaitlyn Reinwand
dealer_or_external • Jul 14, 2025, 1:42 PM
NOVEMBER OF 2024
Kaitlyn Reinwand
dealer_or_external • Jul 14, 2025, 1:42 PM
SOUNDS GOOD!
Alix Mongiat
processor • Jul 14, 2025, 1:43 PM
Yes, sorry- It didn't come up in Grand Designs system for me at first.
Alix Mongiat
processor • Jul 14, 2025, 1:46 PM
PA 878951 has been submitted for approval.
Alix Mongiat
processor • Jul 16, 2025, 9:27 AM
@Kaitlyn R @Michelle A From GD:
Warranty Repair 1: Need photo of serial number
Kaitlyn Reinwand
dealer_or_external • Jul 17, 2025, 4:42 PM
@Alix M added photo of the serial
Alix Mongiat
processor • Jul 17, 2025, 4:48 PM
Added to claim. Thank you!
Alix Mongiat
processor • Jul 22, 2025, 9:15 AM
@Kaitlyn R @Michelle A This was approved for 0.5 hour
420058 Case 6053652
VIN 573FR3126R3348424
LCI will approve up to .2 for labor.
This is pre-auth for the R&R of the SOLAR CHARGE CONTROLLER-2023006263 : FSCC60PW2.
. Case #6053652 regarding 878951
**PLEASE HOLD ALL PARTS FOR 30 DAYS PAST CLAIM.**
Alix Mongiat
processor • Jul 22, 2025, 9:44 AM
I have sent Grand Design an email requesting the full 1.5 hours.
Alix Mongiat
processor • Jul 23, 2025, 11:00 AM
They denied the 1.5 hours again so I have sent the letter to Grand Design. Also added letter into this folder.
@Chris B @Matt F
Chris Balderrama
processor • Jul 23, 2025, 1:25 PM
Thank you
Alix Mongiat
processor • Jul 28, 2025, 9:14 AM
@Kaitlyn R @Michelle A @Matt F From GD:
The approval of .5 hours is all that is allowed for this repair. This has been a standard repair and should not take longer than that. Did the tech have something specific that caused the work to take longer.
Alix Mongiat
processor • Jul 29, 2025, 8:51 AM
Do you have time punches showing diagnostic time vs labor time? Anything that can help me out to get this approved for the right amount of time for you. Thanks!!
Matt Ferkey
dealer_or_external • Jul 29, 2025, 10:59 AM
@Alix M This unit was here a total of three times for various things, every time the charge controller was a reoccurring problem. We would simply disconnect and reconnect it and it would start working. (3x .2 hr) We thought it was a user issue. Come to find out it occured for us when we were pulling it in for the ABS module. We reset it again (.2) and let it sit outside for the remainder of the daylight. The next morning we found it not charging again. The issue lies with the controller going to sleep and not waking back up when the sun comes up. In addition to the multiple times having to reset the controller, we also have the time going out to the unit or bringing it in the shop. Beyond all of this diagnosis time, we also will need time to R&R the controller with a new unit. .5 seems fair to install, update and program it.
to me, 1.5 seems very fair for the time invested.
Alix Mongiat
processor • Jul 29, 2025, 11:09 AM
Added notes. I will keep you posted. Thank you!
Alix Mongiat
processor • Aug 1, 2025, 10:33 AM
@Chris B @Matt F @Heidi H They have still denied the full 1.5 and are keeping it at 0.5 hours.
Let me know how you want me to proceed as we have sent the letter along with further information that Matt had sent me, and they are still denying it.
Moving to PA's approved for now.
Kaitlyn Reinwand
dealer_or_external • Sep 9, 2025, 12:16 PM
@Alix M DATE OF COMPLETION: 9/9/25
PARTS USED:
82201062- SOLAR CHARGE MPPT 60A WALL MOUNT
COST: 339.60
QTY: 1
@Bonnie K PLEASE UPLOAD INVOICES.
UPLOADING FINAL WORK ORDER WITH THE RECALL ON IT THAT WE WERE NOTIFIED OF.
Bonnie Korte
dealer_or_external • Sep 9, 2025, 2:49 PM
@Alix M INVOICE UPLOADED
Alix Mongiat
processor • Sep 10, 2025, 9:10 AM
Claim 929145 has been submitted for payment for Warranty Repair 1.
New PA needs to be entered for recall line.
Alix Mongiat
processor • Sep 10, 2025, 9:17 AM
PA 895245 has been submitted for approval for the recall line.
Alix Mongiat
processor • Sep 12, 2025, 7:51 AM
This was approved for 0.1 hour
Alix Mongiat
processor • Sep 12, 2025, 7:53 AM
Claim 929812 has been submitted for payment for recall.
Alix Mongiat
processor • Sep 29, 2025, 8:39 AM
Claim 929145 paid on 9/24/25 on check 622028 for $576.86
Alix Mongiat
processor • Sep 29, 2025, 8:40 AM
Claim 929812 paid on 9/24/25 on check 622028 for $14
Claim Files
Print Claim 929812.pdf
pdf • Sep 29, 2025, 8:41 AM • 14,524 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12330/Print Claim 929812.pdf
Print Claim 929145.pdf
pdf • Sep 29, 2025, 8:39 AM • 16,322 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12330/Print Claim 929145.pdf
1463931.pdf
main-pdf • Sep 9, 2025, 2:49 PM • 13,054 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12330/1463931.pdf
12330 FINAL.pdf
pdf • Sep 9, 2025, 12:16 PM • 73,399 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12330/12330 FINAL.pdf
Integrity Management Advisors Mail - Pre Auth #878951 - 1.5 hour denial.pdf
mail-artifact • Aug 1, 2025, 10:31 AM • 77,657 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12330/Integrity Management Advisors Mail - Pre Auth #878951 - 1.5 hour denial.pdf
Integrity Management Advisors Mail - Pre Auth #878951.pdf
mail-artifact • Jul 28, 2025, 9:13 AM • 169,160 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12330/Integrity Management Advisors Mail - Pre Auth #878951.pdf
Wisconsin Law Warranty - 12330 Grand Design.docx
docx • Jul 23, 2025, 11:00 AM • 16,225 bytes
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/12330 OEM CB/Wisconsin Law Warranty - 12330 Grand Design.docx
Wisconsin Law Warranty - 12330 Grand Design.docx
docx • Jul 23, 2025, 11:00 AM • 16,225 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12330/Wisconsin Law Warranty - 12330 Grand Design.docx
12330 RO.pdf
pdf • Jul 14, 2025, 1:29 PM • 72,541 bytes
/home/openclaw/nas/Dropbox/GRE 8220/Greeneway OEM Compliance RO's/12330 OEM CB/12330 RO.pdf
12330 RO.pdf
pdf • Jul 14, 2025, 1:29 PM • 72,541 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/12330/12330 RO.pdf