Claim 11944B

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Claim 11944B

GRE 8220 • Alix • Paid • grand-design

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Payment deadline violated

Reason

OEM Response Deadline Exceeded

Deadline

Payment deadline violated

Estimated recovery

Pending payment match

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risk 0.00 deadline Overdue / escalation ready images 0 matched 0

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Resolved

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58d elapsed • 0d remaining • Overdue

AI Claim Analysis

Estimated Recovery Amount

Pending payment match

What this claim may still be worth based on current evidence.

Compliance Score

100/100

Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.

Violations Detected

OEM Response Deadline Exceeded • Payment Deadline Exceeded

Missing Items

No active evidence gaps are listed.

Deadline Status

Overdue / escalation ready

58 days open in the visible workflow.

Recommended Action

Escalate to State

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US dispute readiness

Evidence packet check

Full evidence packet

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Estimated pack size

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Full evidence packet

Estimated packet is large. Prepare a concise executive chronology with full backup evidence separated.

Chronology

Ready to order

Visible span: May 7, 2026, 5:05 AM to Jun 25, 2026, 2:54 AM.

Indexed evidence

10 docs / 24 images

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Cross-reference base

Available

Line items, comments, or gap flags can be tied back to supporting material.

Witness verification

Human verification required

Any statement or affidavit output must be checked by the witness before use.

AI / citation gate

Manual check required

Escalation material must keep facts, inferences, citations, and source documents separated.

Expert evidence pressure

Not signalled

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Escalation posture

Monitor

58 days open in the visible workflow; risk score 0.00.

Claim Summary

Evidence summary

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Path

/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11944B/Print Claim 905122.pdf

Timeline

First seen May 7, 2026, 5:05 AM • last seen Jun 25, 2026, 2:54 AM

Evidence flags

No active evidence gap flags

Comment Intelligence

Thread depth

71 indexed side comments on this claim.

Latest visible thread signal

Aug 7, 2025, 11:13 AM • processor • Claim 905122 paid on 8/6/25 on check 614743 for $1,805.65

Role mix

Dealer 0 • OEM 0 • Processor 51

Decision cues

Denial signals 2 • info / missing-doc asks 19 • approval signals 6

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Evidence Thread

Michelle Antinoja

dealer_or_external • May 14, 2025, 11:11 AM

@Alix M I REALIZED i DIDN'T LIST LABORS FOR YOU. lINE1: REQUEST .4 LINE 2: REQUEST .6 LINE 3: REQUEST .5 FOR DECAL REPLACE LINE 4: REQUEST .5 LINE 5: REQUEST .3 LINE 6: REQUEST 5HR FOR SCHWINTECH REPLACEMENT.

Alix Mongiat

processor • May 14, 2025, 11:40 AM

@Michelle A Warranty Repair 2- GD will not approve anything until an issue is found. I cannot enter this without complete diagnostics and correction.

Alix Mongiat

processor • May 14, 2025, 11:40 AM

@Michelle A Warranty Repair 2- GD will not approve anything until an issue is found. I cannot enter this line without complete diagnostics and correction.

Michelle Antinoja

dealer_or_external • May 14, 2025, 11:44 AM

@Alix M WE ARE ASKING FOR FURTHER DIAGNOSTIC TIME ON THAT LINE. AS WELL AS THE .6 ALREADY USED. CAN THEY APPROVE US AN HOUR TO LOOK FURTHER INTO THE ISSUE FOR CAUSE? THEY DON'T EVER WANT TO PAY US FOR OUR ACTUAL DIAG TIME SO I'M TRYING TO GET APPROVALS FOR FURTHER BEFORE I HAVE MY TECH DO THAT AND NOT HAVE THE TIME PAID FOR.

Alix Mongiat

processor • May 14, 2025, 11:45 AM

We have tried that in the past and they require complete diagnostic before approving anything. Let me discuss with @Heidi H

Michelle Antinoja

dealer_or_external • May 14, 2025, 11:55 AM

@Alix M LET ME KNOW WHAT YOU COME BACK WITH. i WAS OUT OF THIS FOR A WHILE NOW SO STILL TRYING TO GET BACK INTO IT. iF THEY WON'T APPROVE FURTHER DIAG LET ME KNOW FOR SURE AND i WILL HAVE MY TECH GET IT TO IT FURTHER. THANK YOU!

Alix Mongiat

processor • May 14, 2025, 11:56 AM

@Michelle A For Warranty Repair 2; can you have the tech be specific in the notes about what he has done thus far and what he plans to do next for further testing? They might be more lenient if we are specific about it. I will enter the rest of these lines on 1 PA and then enter this one on a new one just so it doesn't hold up the rest if they do come back. Just let me know if you can get more specific info from the tech. Thanks!!

Michelle Antinoja

dealer_or_external • May 14, 2025, 11:57 AM

@Alix M ABSOLUTELY! i WILL UPDATE AS SOON AS i HAVE FURTHER ANSWERS FOR YOU.

Alix Mongiat

processor • May 14, 2025, 12:04 PM

PA 862987 has been submitted for all lines except Warranty Repair 2.

Michelle Antinoja

dealer_or_external • May 15, 2025, 11:20 AM

@Alix M i SPOKE WITH THE TECH. HE STATES THAT HE NEEDS TO DISCONNECT THE 7 WAY WIRING AND MAIN LEAD TO THE COUCH AND TEST EACH ITEM TO SEE WHERE THE ISSUE IS. HES REQUESTING 2.5 HOURS FOR FURTHER DIAG.

Alix Mongiat

processor • May 15, 2025, 11:26 AM

Sounds good. I will enter a PA requesting 3.1 hours (0.6 for diag already done and 2.5 for further diag)

Alix Mongiat

processor • May 15, 2025, 11:32 AM

PA 863391 has been submitted for Warranty Repair 2 - diagnostic time.

Michelle Antinoja

dealer_or_external • May 15, 2025, 11:54 AM

@Alix M THANK YOU SO MUCH!

Alix Mongiat

processor • May 15, 2025, 1:18 PM

@Michelle A @Kaitlyn R @ANNA F From GD: Job 5- please supply 4 corner measurement photos.

Michelle Antinoja

dealer_or_external • May 15, 2025, 2:36 PM

@Alix M what am i supposed to be measuring? the fire alarm? or the hole where the fire alarm was mounted?

Alix Mongiat

processor • May 15, 2025, 2:37 PM

@Michelle A Job 5 is the slide out struggling to go in and out.

Alix Mongiat

processor • May 15, 2025, 2:39 PM

When I refer to a Job/line I call it by what it is labeled on these WOs, not the order they are in. If I were to go by the order they were in it would get confusing because the photos are labeled by the jobs names as well.

Alix Mongiat

processor • May 15, 2025, 2:39 PM

The fire alarm is labeled as Warranty Repair 5, so I see where the confusion is. But the Slide like is just Job 5.

Alix Mongiat

processor • May 15, 2025, 2:40 PM

The fire alarm is labeled as Warranty Repair 5, so I see where the confusion is. But the Slide line is just Job 5.

Michelle Antinoja

dealer_or_external • May 15, 2025, 2:42 PM

I did not realize the last job was job 5, I only saw warr 5. that's where i got confused. I will get the further information on the slide. Thank you!

Alix Mongiat

processor • May 20, 2025, 9:19 AM

Following up on this. Thank you!

Alix Mongiat

processor • May 21, 2025, 1:25 PM

@Heidi H @Michelle A @Kaitlyn R @ANNA F Warranty Repair 2: denied - batteries are not supplied by manufacturer- customer responsible.

Michelle Antinoja

dealer_or_external • May 21, 2025, 1:46 PM

The batteries are fine in working order something from within the unit is drawing off the batteries causing them to not hold a charge. that's what we are requesting diag for. not the batteries themselves. So for clarification, the issue is not with the batteries, but the unit

Alix Mongiat

processor • May 21, 2025, 1:55 PM

I have emailed GD to review again. I will keep you posted.

Kaitlyn Reinwand

dealer_or_external • May 22, 2025, 9:29 AM

@Alix M UPLOADED PHOTOS OF THE CORNERS AS REQUESTED

Alix Mongiat

processor • May 22, 2025, 9:32 AM

Added photos and resubmitted. Thank you!

Alix Mongiat

processor • May 22, 2025, 11:38 AM

@Kaitlyn R @Michelle A @ANNA F Job Warranty Repair 2 -From GD: I suggest you call in and get a case # and get transferred to tech support and see if they can assist you in finding out what the issue is. They put this back in pending status and stated warranty doesn't cover diagnostic time- I informed them of the WI law. @Heidi H

Chris Balderrama

processor • May 22, 2025, 12:54 PM

Keep me posted on this. GD does not get to choose when they will follow the law.

Alix Mongiat

processor • May 22, 2025, 3:15 PM

@Kaitlyn R @Michelle A @ANNA F Latest from GD regarding Warranty Repair 2: Troubleshooting Steps: Check the voltage: Measure the voltage at the battery terminals while driving to see if the alternator is charging. Inspect the isolator solenoid: If the alternator is charging but the batteries aren't, the isolator solenoid might be faulty. Test the batteries: Have the batteries professionally tested to assess their condition. Identify parasitic loads: Check for any lights, devices, or other appliances that might be draining power. Clean and secure connections: Ensure all connections, including battery terminals, are clean and tight.

Chris Balderrama

processor • May 22, 2025, 3:18 PM

That is a lot to do and is all diagnostics. Did the mention anything about your reminder of Wisconsin State law?

Alix Mongiat

processor • May 22, 2025, 3:19 PM

I sent them the copy we have in Dropbox. They stated they are not aware of any law. I will add the email to this folder.

Chris Balderrama

processor • May 22, 2025, 3:20 PM

Good! And they have been made aware multiple times in the past. FYI.

Alix Mongiat

processor • May 22, 2025, 3:20 PM

That's what I said to them too. I had previously sent it to someone else at Grand Design. I told them that I would recommend sharing with anyone who handles dealerships in WI.

Chris Balderrama

processor • May 22, 2025, 3:21 PM

Perfect.

Chris Balderrama

processor • May 22, 2025, 3:22 PM

I will be using this WO as an example to RVDA, so please keep me posted.

Chris Balderrama

processor • May 22, 2025, 3:22 PM

I will be using this WO as an example to RVDA, so please keep me posted.

Chris Balderrama

processor • May 22, 2025, 3:22 PM

I will be using this WO as an example to RVDA, so please keep me posted.

Alix Mongiat

processor • May 23, 2025, 9:37 AM

GD has stated "2nd request" for the troubleshooting information that was sent yesterday.

Alix Mongiat

processor • May 27, 2025, 10:29 AM

@Kaitlyn R @Michelle A Job 1: approved for 0.2 hour Warranty Repair 2: info needed- troubleshooting instructions added to folder Warranty Repair 3: approved for 0.5 hour Warranty Repair 4: approved for 1 hour Warranty Repair 5: approved for 0.2 hour Job 5: approved for 3.2 hours

Alix Mongiat

processor • May 30, 2025, 10:44 AM

Following up on this, has any troubleshooting been done? Thanks!

Michelle Antinoja

dealer_or_external • May 30, 2025, 10:57 AM

@Alix M hERE ARE THE UPDATED NOTES FROM MY TECHNICIAN. "started the diagnosis process. Batteries were drained down to 6.2v with disconnect off. Letting converter charge up batteries sufficiently. Noticed there is a red light on the furrion solar charge controller. Polarity reversed from controller to battery see pictures. Corrected polarity issue on charge controller, now correct orange light is illuminated with option "sealed" selected. Batteries left on charge over weekend and are now holding a significant charge, doing further testing to make sure they are undamaged. 5/27/25 - Batteries are now floating at 12.9v after being charged for 48hrs. Think the parasitic load draining the batteries was that incorrect polarity from the solar charge controller. No longer draining the batteries when disconnect is off. ..."

Alix Mongiat

processor • May 30, 2025, 12:23 PM

So how much time are you needing then for this?

Michelle Antinoja

dealer_or_external • May 30, 2025, 12:55 PM

REQUESTING 3.5 HOURS.

Alix Mongiat

processor • May 30, 2025, 5:05 PM

Updated PA and resubmitted for approval.

Alix Mongiat

processor • Jun 2, 2025, 9:30 AM

@Kaitlyn R @Michelle A @ANNA F Job 2 has been approved for 3.5 hours with these notes: GD will cover as a one time courtesy to assist the customer. Adjusted FRC to reflect wiring repair @Heidi H @Chris B Grand Design "goodwilled" diagnostics

Chris Balderrama

processor • Jun 2, 2025, 12:00 PM

I am working with the RVDA on this "Goodwill" garbage.

Michelle Antinoja

dealer_or_external • Jun 12, 2025, 3:01 PM

@Alix M tHIS WORK ORDER HAS BEEN COMPLETED. aFTER THE WIRING ISSUE WAS REPAIRED WE TRIED CHARGING THE BATTERIES AND THEY ARE BAD FROM THE CONSISTENT DRAINING FROM THE WIRING ISSUE. THEY ULTIMATLY NEED TO BE REPLACED BECAUSE OF THAT. CAN WE TRY TO GET THE BATTERIES COVERED UNDER THE WIRING ISSUE? I CAN GET FURTHER INFORMATION ON THE REPLACEMENT BATTERIES WE WOULD INSTALL.

Michelle Antinoja

dealer_or_external • Jun 12, 2025, 3:31 PM

Heidi Huntley

processor • Jun 12, 2025, 4:00 PM

@Alix M comment question test

Alix Mongiat

processor • Jun 12, 2025, 4:00 PM

@Heidi H I see this.

Alix Mongiat

processor • Jun 12, 2025, 4:01 PM

@Heidi H I see this.

Heidi Huntley

processor • Jun 12, 2025, 4:02 PM

I can't see that you deleted a comment so if Michelle did delete one, we don't see it (other than your email notification)

Heidi Huntley

processor • Jun 12, 2025, 4:08 PM

@Alix M comment question test

Heidi Huntley

processor • Jun 12, 2025, 4:08 PM

I can't see that you deleted a comment so if Michelle did delete one, we don't see it (other than your email notification)

Michelle Antinoja

dealer_or_external • Jun 13, 2025, 4:15 PM

@Alix M COMPLETED 6/12 PARTS USED: LINE 1: 019079642592 - HH SHW HEAD, BK, CLASSIC QTY:1 COST:6.97 PRICE:9.10 LINE 5: 822040819 - MECHANISM SLIDEOUT IN WALL 26 X 73 1/8 W/FLIP-N-SEAL SIDE SEAL VENDOR # (LCI) V0005799694 QTY:1 COST:721.60 PRICE: 938.08 warr03: 822030175 - DIE CUT FRONT #6 LH IMAGINE qty:1 cost: 6.35 pricer: 7.53 82230176 - DIE CUT FRONT #6 RH IMAGINE qty:1 cost: 6.35 price:7.53 warr04: 601320118170 - INSELF CONTAINEDIN BLACK DUAL OUTLET W/COVER-PLATE qty: 1 cost:13.85 price:17.64 @Bonnie K

Bonnie Korte

dealer_or_external • Jun 13, 2025, 4:48 PM

@Alix M INVOICES UPLOADED

Alix Mongiat

processor • Jun 16, 2025, 11:20 AM

Claim 905122 has been submitted for payment. (PA862987)

Alix Mongiat

processor • Jun 16, 2025, 11:22 AM

Claim 905126 has been submitted for payment (PA863391)

Alix Mongiat

processor • Jun 19, 2025, 11:42 AM

@Kaitlyn R @Michelle A @ANNA F From GD: Job 1:LINE 1 "is Pending part return and testing . When Returning parts, please include a copy of the CLAIM in the box with the part. Once the part has shipped, please provide the tracking number in the dealer notes section of your claim, add any return freight charges you may have incurred to your Requested Shipping Total box, and then put the claim back into submitted status to be processed. Return to the VCB address: Grand Design RV 5200 Hoffman St Elkhart, IN 46516 Warranty Repair 4: vendor requires clear pic of the front and back of the defective parts removed from the unit

Alix Mongiat

processor • Jun 19, 2025, 11:42 AM

Claim 905126 has paid on 6/18/25 on check 607834 for $490

Bonnie Korte

dealer_or_external • Jun 23, 2025, 9:16 AM

@Alix M 9400130109355078154388 TO SEND BACK PART

Alix Mongiat

processor • Jun 23, 2025, 3:56 PM

Thank you @Bonnie K @Kaitlyn R @Michelle A We need the photos requested for Warranty Repair 4. Thanks!!

Alix Mongiat

processor • Jun 25, 2025, 8:46 AM

Following up on this. Thank you!

Michelle Antinoja

dealer_or_external • Jun 25, 2025, 12:02 PM

@Alix M photos added

Alix Mongiat

processor • Jun 25, 2025, 12:51 PM

Added tracking and photos and resubmitted. Thank you!

Alix Mongiat

processor • Jul 23, 2025, 2:19 PM

@Kaitlyn R @Michelle A @Bonnie K part returned from supplier shower head is not a Grand Design Producy . The part, has been denied, labor will be paid. If you would like the part returned please supply a return label to vcb@granddesignrv.com. *****We hold parts for 10 days*****

Alix Mongiat

processor • Jul 24, 2025, 10:01 AM

Claim 915416 has been submitted for missed handling on 2 invoices (total of $110.15)

Kaitlyn Reinwand

dealer_or_external • Jul 24, 2025, 11:04 AM

@ANNA F

ANNA FREEMAN

dealer_or_external • Jul 25, 2025, 6:20 AM

@Kaitlyn R @Alix M @Bonnie K, i WILL LOOK INTO THIS ONE WITH THE TECH. THE PART WE RETURNED IS THE PART WE WERE GIVEN FROM THE TECHNICIAN.

Alix Mongiat

processor • Aug 7, 2025, 11:11 AM

This paid on 8/6/25 on check 614743 for $110.15 @Stephanie K

Alix Mongiat

processor • Aug 7, 2025, 11:13 AM

Claim 905122 paid on 8/6/25 on check 614743 for $1,805.65

Claim Files

Print Claim 905122.pdf

pdf • Aug 7, 2025, 11:13 AM • 20,254 bytes

/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11944B/Print Claim 905122.pdf

Integrity Management Advisors Mail - Fwd_ Claim 905122 - shower head.pdf

mail-artifact • Jul 23, 2025, 2:20 PM • 226,388 bytes

/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11944B/Integrity Management Advisors Mail - Fwd_ Claim 905122 - shower head.pdf

Print Claim 905126.pdf

pdf • Jun 19, 2025, 11:43 AM • 15,399 bytes

/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11944B/Print Claim 905126.pdf

1429062.pdf

main-pdf • Jun 13, 2025, 4:47 PM • 13,408 bytes

/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11944B/1429062.pdf

3805417.pdf

main-pdf • Jun 13, 2025, 4:46 PM • 70,373 bytes

/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11944B/3805417.pdf

1429264.pdf

main-pdf • Jun 13, 2025, 4:44 PM • 13,316 bytes

/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11944B/1429264.pdf

475343.pdf

main-pdf • Jun 13, 2025, 4:42 PM • 78,214 bytes

/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11944B/475343.pdf

bayuk final.pdf

pdf • Jun 13, 2025, 4:15 PM • 86,166 bytes

/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11944B/bayuk final.pdf

Integrity Management Advisors Mail - PA 863391 - email stating unaware of law.pdf

mail-artifact • May 22, 2025, 3:19 PM • 106,941 bytes

/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11944B/Integrity Management Advisors Mail - PA 863391 - email stating unaware of law.pdf

BAYUK.pdf

main-pdf • May 14, 2025, 11:07 AM • 78,425 bytes

/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11944B/BAYUK.pdf

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