Claim explorer / evidence thread
Claim 11907
GRE 8220 • Alix • Paid • grand-design
risk 0.00
deadline Overdue / escalation ready
images 0
matched 0
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AI Claim Analysis
Estimated Recovery Amount
Pending payment match
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Compliance Score
100/100
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Violations Detected
2
OEM Response Deadline Exceeded • Payment Deadline Exceeded
Missing Items
0
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Deadline Status
Overdue / escalation ready
58 days open in the visible workflow.
Recommended Action
Escalate to State
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US dispute readiness
Evidence packet check
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Estimated pack size
18
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Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: May 7, 2026, 5:05 AM to Jun 25, 2026, 2:54 AM.
Indexed evidence
6 docs / 9 images
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Available
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Human verification required
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AI / citation gate
Manual check required
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Escalation posture
Monitor
58 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
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Path
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11907/Print Claim 919732.pdf
Timeline
First seen May 7, 2026, 5:05 AM • last seen Jun 25, 2026, 2:54 AM
Evidence flags
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Comment Intelligence
Thread depth
28 indexed side comments on this claim.
Latest visible thread signal
Aug 20, 2025, 4:29 PM • processor • Claim 919732 paid on 8/20/25 on check 617042 for $499.83
Role mix
Dealer 0 • OEM 0 • Processor 20
Decision cues
Denial signals 0 • info / missing-doc asks 8 • approval signals 4
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Evidence Thread
Alix Mongiat
processor • Apr 25, 2025, 5:11 PM
@Morgan Z @Kaitlyn R This Unit has an open notice:960538 Recalls/Field Campaign - Reflection Recept 23v-788/2023
Alix Mongiat
processor • Apr 25, 2025, 5:15 PM
PA 858481 has been submitted for approval.
Alix Mongiat
processor • Apr 29, 2025, 8:54 AM
@Morgan Z @Kaitlyn R This has been approved for 0.6 hour
**This unit has open recalls and must be repaired according
to Federal Law before customer takes delivery.
910041 - Reflection Recept 23v-788/2023
Morgan Zywicki
dealer_or_external • Apr 29, 2025, 2:17 PM
This recall was address on WO11590
Michelle Antinoja
dealer_or_external • Jul 11, 2025, 2:16 PM
@Alix M
COMPLETED 7/11
PART:
822030153 - CONTROL BOX 7 WAY BATTERY 5TH WHEEL QTY:1 COST:167.23 PRICE:217.40
82200310 - ABS MAIN WIRE HARNESS 50' QTY:1 COST:142.18 PRICE:184.83
Alix Mongiat
processor • Jul 11, 2025, 4:37 PM
@Bonnie K Please upload the invoices. Thank you!
Bonnie Korte
dealer_or_external • Jul 14, 2025, 5:22 PM
@Alix M INVOICES UPLOADED
Alix Mongiat
processor • Jul 15, 2025, 9:11 AM
Claim 912640 has been submitted for payment.
Alix Mongiat
processor • Jul 21, 2025, 4:20 PM
@Kaitlyn R @Michelle A Grand Design looks to be denying the ABS Main Wire Harness part stating it was not approved or needed. Do you have any supporting information to help me get this approved for you?
Kaitlyn Reinwand
dealer_or_external • Jul 22, 2025, 8:53 AM
@Matt F Could you provide some info on this?
Kaitlyn Reinwand
dealer_or_external • Jul 22, 2025, 9:21 AM
@Alix M
The retaining clip on the harness broke and the plug fell out of the abs module. It wouldn't stay plugged in, so I zip tied the plug in temporarily while the new harness was on order.Without the module plugged in, the customer lost left turn, right turn, brakes and brake lights. We worked with SRT and they confirmed we needed to order and replace the harness AFTER he had us replace the front 7 way distribution board (has the battery disconnect built into it) which did not fix the issue.
I have also added a picture that Matt sent me of the harness.
Alix Mongiat
processor • Jul 22, 2025, 9:41 AM
Thank you! I have emailed Grand Design this information.
Alix Mongiat
processor • Jul 22, 2025, 6:17 PM
@Kaitlyn R I am creating a new PA for the harness, however, how much labor time are you requesting? The flat rate for this is 1.5 hours, but it looks like you put in more time than that on the final WO.
Alix Mongiat
processor • Jul 22, 2025, 6:19 PM
PA 881607 is in draft status for the ABS harness until we know how much labor time to request.
Kaitlyn Reinwand
dealer_or_external • Jul 24, 2025, 11:55 AM
@Matt F the flat rate for the harness is 1.5.. Ryan took 2 hours. Is 1.5 acceptable?
Alix Mongiat
processor • Jul 29, 2025, 1:38 PM
@Kaitlyn R @Michelle A @Bonnie K Pending part return and testing of the 430153 CONTROL BOX. When Returning parts, please include a copy of the CLAIM in the box with the part. Once the part has shipped, please provide the tracking number in the dealer notes section of your claim, add any return freight charges you may have incurred to your Requested Shipping Total box, and then put the claim back into submitted status to be processed.
Return to the VCB address:
Grand Design RV
5200 Hoffman St
Elkhart, IN 46516"
Alix Mongiat
processor • Aug 6, 2025, 12:05 PM
@Kaitlyn R @Bonnie K
We received a control box and harness today with a copy of Claim 912640. Handwritten on the claim that you sent back (see attached) you’ve stated: Scott McDaniel with your SRT team told us to replace the control box when it was the wire. Can you please clarify? Are you saying the control box works, but the harness was the problem?
Also, there is no PA that I see for the harness please advise.
We will hold parts for 10 business days at which time they will be scrapped.
Alix Mongiat
processor • Aug 6, 2025, 12:05 PM
@Kaitlyn R I never received a response regarding the time for this.
Kaitlyn Reinwand
dealer_or_external • Aug 6, 2025, 12:39 PM
@Alix M I WOULD GO WITH THE 1.50 HOURS AS MATT DIDNT RESPOND TO THE TAG ON THE PREVIOUS COMMENTS.
Kaitlyn Reinwand
dealer_or_external • Aug 6, 2025, 1:13 PM
@Alix M THAT IS CORRECT. WE TRIED DOING WHAT THE SRT TEAM SUGGESTED. UPON DOING THAT IT WAS FOUND THAT THAT REPAIR DID NOT WORK. WE THEN REPLACED THE HARNESS AND IT RECTIFIED THE SITUATION.
Alix Mongiat
processor • Aug 6, 2025, 5:37 PM
Sounds good. Thank you.
Alix Mongiat
processor • Aug 6, 2025, 5:39 PM
Added notes. Thanks.
Alix Mongiat
processor • Aug 6, 2025, 5:40 PM
PA 881607 has been entered for the harness.
Alix Mongiat
processor • Aug 7, 2025, 1:22 PM
GD is trying to approve part only on this. I have sent them an email stating we are requesting the 1.5 hours labor time again.
Alix Mongiat
processor • Aug 8, 2025, 8:22 AM
@Kaitlyn R This was approved for 2 hours.
Alix Mongiat
processor • Aug 8, 2025, 8:26 AM
Claim 919732 was submitted for payment for the harness
Alix Mongiat
processor • Aug 15, 2025, 10:09 AM
Claim 912640 paid on 8/13/25 on check 616009 for $340.64
Alix Mongiat
processor • Aug 20, 2025, 4:29 PM
Claim 919732 paid on 8/20/25 on check 617042 for $499.83
Claim Files
Print Claim 919732.pdf
pdf • Aug 20, 2025, 4:30 PM • 15,305 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11907/Print Claim 919732.pdf
Print Claim 912640.pdf
pdf • Aug 15, 2025, 10:09 AM • 16,619 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11907/Print Claim 912640.pdf
1412788.pdf
main-pdf • Jul 14, 2025, 5:21 PM • 13,010 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11907/1412788.pdf
1421193.pdf
main-pdf • Jul 14, 2025, 5:20 PM • 12,979 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11907/1421193.pdf
FINAL.pdf
main-pdf • Jul 11, 2025, 2:14 PM • 75,398 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11907/FINAL.pdf
11907.pdf
main-pdf • Apr 25, 2025, 3:27 PM • 72,785 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11907/11907.pdf