Claim explorer / evidence thread
Claim 11164B
GRE 8220 • Alix • Paid • keystone
risk 0.00
deadline Overdue / escalation ready
images 0
matched 0
review 142
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
178d elapsed • 0d remaining
Analyzed
Completed stage
178d elapsed • 0d remaining
Awaiting OEM
Completed stage
178d elapsed • 0d remaining
Auto-Approved
Completed stage
178d elapsed • 0d remaining
Payment Due
Completed stage
178d elapsed • 0d remaining
Escalation Eligible
Completed stage
178d elapsed • 0d remaining
Resolved
Overdue / escalation ready
178d elapsed • 0d remaining • Overdue
AI Claim Analysis
Estimated Recovery Amount
$1,000.00
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
2
OEM Response Deadline Exceeded • Payment Deadline Exceeded
Missing Items
142
No active evidence gaps are listed.
Deadline Status
Overdue / escalation ready
178 days open in the visible workflow.
Recommended Action
Escalate to State
This is the fastest next move from the current workflow stage.
Dossier completeness
Dossier has not been generated yet. Evidence presence is not treated as complete.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
43
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Full evidence packet
Estimated packet is large. Prepare a concise executive chronology with full backup evidence separated.
Chronology
Ready to order
Visible span: May 7, 2026, 5:05 AM to Jun 25, 2026, 2:54 AM.
Indexed evidence
9 docs / 24 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
178 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11164B/Claim Print C3830938.pdf
Timeline
First seen May 7, 2026, 5:05 AM • last seen Jun 25, 2026, 2:54 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
25 indexed side comments on this claim.
Latest visible thread signal
Aug 27, 2025, 11:16 AM • processor • This paid on 1550994 for $1,275.46
Role mix
Dealer 0 • OEM 0 • Processor 14
Decision cues
Denial signals 10 • info / missing-doc asks 17 • approval signals 10
Best move
Work missing-doc or reply asks first from the thread.
Quick Actions
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Open focused evidence thread
Jump straight into Dropbox side comments, notes, and support documents.
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See the quick-rule cards first, then open the legal basis only if needed.
Images
document-photo
Close-up shows a chipped and separated corner on grey textured interior trim.
Human interpretation • confidence 0.72
document-photo
Close-up of interior wall/cabinet trim with possible light scuffing on black geometric panel.
Human interpretation • confidence 0.66
document-photo
Close-up of a black screen-door frame with a visible crack/scratch in the vertical trim.
Human interpretation • confidence 0.78
document-photo
Close-up of a white panel corner over gray flooring with minor brown staining/discoloration at the lower edge.
Human interpretation • confidence 0.76
document-photo
White vertical frame shows light scuffs, scratches, and a small dark abrasion.
Human interpretation • confidence 0.90
document-photo
Interior wall covering shows a visible vertical seam/gap near the ceiling corner.
Human interpretation • confidence 0.78
document-photo
Close-up of black geometric patterned interior panel with minor white scuff marks.
Human interpretation • confidence 0.72
document-photo
Close-up of a black geometric-patterned surface with a few small light marks.
Human interpretation • confidence 0.74
document-photo
Dark wood-look vertical trim/panel shows two small surface blemishes.
Human interpretation • confidence 0.66
document-photo
Multiple small impact dents are visible on a dark wood-grain cabinet or door frame.
Human interpretation • confidence 0.88
document-photo
Samsung refrigerator identification label showing model RF18A5101SR/AA and serial 0HX24DBX402708F.
Human interpretation • confidence 0.98
document-photo
Scuffing and abrasion marks are visible on a white door or trim surface.
Human interpretation • confidence 0.88
document-photo
Scuffing and abrasion visible on a white interior trim or door-frame surface.
Human interpretation • confidence 0.89
document-photo
Close-up shows a white trim/panel edge above a black ribbed surface; no clear defect is visible.
Human interpretation • confidence 0.68
document-photo
Close-up of white trim/panel above a black ribbed surface; no clear damage visible.
Human interpretation • confidence 0.45
document-photo
Black appliance/cabinet front shows chipped and scratched finish along lower trim.
Human interpretation • confidence 0.78
document-photo
Cabinet door/panel edge is split and delaminated, exposing particleboard core.
Human interpretation • confidence 0.96
document-photo
Close-up of white exterior panel beside dark window, showing a small scuff/scratch.
Human interpretation • confidence 0.78
document-photo
Close-up shows a small vertical scuff on a black textured lower exterior panel.
Human interpretation • confidence 0.86
document-photo
Close-up of RV window frame and roller shade hardware with two visible fasteners.
Human interpretation • confidence 0.82
document-photo
Interior corner shows a separated white trim/molding panel beside black geometric wall surface.
Human interpretation • confidence 0.76
document-photo
Blurry photo of a white panel or appliance surface with black trim; no claim-specific condition is clear.
Human interpretation • confidence 0.18
document-photo
Close-up of black geometric-patterned upholstery with small light scuff marks.
Human interpretation • confidence 0.72
document-photo
Samsung refrigerator identification label; no damage or repair condition is shown.
Human interpretation • confidence 0.93
Claim Lines
complaint
WARRANTY REPAIR 1 - PANEL ON THE W 1047 CROSS CABINETS IN FRONT BEROOM IS NOT NAILED DOWN
needs-review • confidence 0.25
complaint
WARRANTY REPAIR 1 - PANEL ON THE W 1047 CROSS CABINETS IN FRONT BEROOM IS NOT NAILED DOWN
needs-review • confidence 0.25
cause
Mfg never nailed panel down
needs-review • confidence 0.25
cause
Mfg never nailed panel down
needs-review • confidence 0.25
correction
Nailed end of cabinet panel into place REQUESTING .1 HOURS APPROVED .1 WARR
partial-match • confidence 0.40
correction
Nailed end of cabinet panel into place REQUESTING .1 HOURS APPROVED .1 WARR
partial-match • confidence 0.40
complaint
WARRANTY REPAIR 2 - PANEL ON THE W 1047 CROSS FIREPLACE IS SCUFFED AND SCRAPED
needs-review • confidence 0.28
complaint
WARRANTY REPAIR 2 - PANEL ON THE W 1047 CROSS FIREPLACE IS SCUFFED AND SCRAPED
needs-review • confidence 0.28
cause
Scraped scuffs mfg
needs-review • confidence 0.05
cause
Scraped scuffs mfg
needs-review • confidence 0.05
correction
Used wood pen to cover and blend the scuffs REQUESTING .1 HOURS DENIED WARR
needs-review • confidence 0.10
correction
Used wood pen to cover and blend the scuffs REQUESTING .1 HOURS DENIED WARR
needs-review • confidence 0.10
complaint
WARRANTY REPAIR 3 - THERE IS A CHIP IN W 1047 CROSS THE WOOD ON MANTEL FOR FOREPLACE
needs-review • confidence 0.06
complaint
WARRANTY REPAIR 3 - THERE IS A CHIP IN W 1047 CROSS THE WOOD ON MANTEL FOR FOREPLACE
needs-review • confidence 0.06
cause
Chipped
needs-review • confidence 0.05
cause
Chipped
needs-review • confidence 0.05
correction
Filled a couple of chips with white putty REQUESTING .1 HOURS DENIED WARR
needs-review • confidence 0.06
correction
Filled a couple of chips with white putty REQUESTING .1 HOURS DENIED WARR
needs-review • confidence 0.06
complaint
WARRANTY REPAIR 4 - THE PAINT IS COMING W 1047 CROSS OFF THE TOP MOLDSING ON THE CABIMETS TO THE RIGHT OF THE FRIDGE. THERE IS ALSO A NAIL STICKING OUT
needs-review • confidence 0.06
complaint
WARRANTY REPAIR 4 - THE PAINT IS COMING W 1047 CROSS OFF THE TOP MOLDSING ON THE CABIMETS TO THE RIGHT OF THE FRIDGE. THERE IS ALSO A NAIL STICKING OUT
needs-review • confidence 0.06
cause
Nail sticking out of trim and jagged edges on the corner trim peeling
needs-review • confidence 0.13
cause
Nail sticking out of trim and jagged edges on the corner trim peeling
needs-review • confidence 0.13
correction
Removed nail and then filled with wax crayon then covered missing color with crayon REQUESTING .5 HOURS DENIED WARR
needs-review • confidence 0.05
correction
Removed nail and then filled with wax crayon then covered missing color with crayon REQUESTING .5 HOURS DENIED WARR
needs-review • confidence 0.05
complaint
WARRANTY REPAIR 5 - THE CABINETS TO THE W 1047 CROSS RIGHT OF THE FRIDGE HAVE SCUFFS AND SCRAPES Continued on page 2 PAGE 2 Work Order : 11164B ****************************************************************************** Job # Description JOB INFORMATION Type Bill To ******************************************************************************
needs-review • confidence 0.05
complaint
WARRANTY REPAIR 5 - THE CABINETS TO THE W 1047 CROSS RIGHT OF THE FRIDGE HAVE SCUFFS AND SCRAPES Continued on page 2 PAGE 2 Work Order : 11164B ****************************************************************************** Job # Description JOB INFORMATION Type Bill To ******************************************************************************
needs-review • confidence 0.05
cause
Scuffed and scraped also wood unfinished and bottom panel bulging from center cabinet
partial-match • confidence 0.40
cause
Scuffed and scraped also wood unfinished and bottom panel bulging from center cabinet
partial-match • confidence 0.40
correction
I had to use seam tape to make matching trim then cut to size and installed to cover bulge in bottom of cabinet and cover unfinished wood I then cleaned up any scuffs I could and puttied any holes this altogether took 1 hour. took 2 pics of the underside of cabinet after I finished it off with trim REQUESTING 2 HOURS APPROVED .2 WARR
needs-review • confidence 0.32
correction
I had to use seam tape to make matching trim then cut to size and installed to cover bulge in bottom of cabinet and cover unfinished wood I then cleaned up any scuffs I could and puttied any holes this altogether took 1 hour. took 2 pics of the underside of cabinet after I finished it off with trim REQUESTING 2 HOURS APPROVED .2 WARR
partial-match • confidence 0.40
complaint
WARRANTY REPAIR 6 - WINDOW FRAME IN REAR W 1047 CROSS BEDROOM HAVE A LARGE GAP BETWEEN THE FRAMES AND LARGE INDENTS IN THE INNER FRAME
needs-review • confidence 0.28
complaint
WARRANTY REPAIR 6 - WINDOW FRAME IN REAR W 1047 CROSS BEDROOM HAVE A LARGE GAP BETWEEN THE FRAMES AND LARGE INDENTS IN THE INNER FRAME
needs-review • confidence 0.30
cause
Mfg
needs-review • confidence 0.00
cause
Mfg
needs-review • confidence 0.00
correction
NPF WARR
needs-review • confidence 0.00
correction
NPF WARR
needs-review • confidence 0.00
complaint
WARRANTY REPAIR 7 - THE CABINETS IN THE W 1047 CROSS REAR BEDROOM HAVE SCUFFS AND SCRAPES ALL OVER
needs-review • confidence 0.05
complaint
WARRANTY REPAIR 7 - THE CABINETS IN THE W 1047 CROSS REAR BEDROOM HAVE SCUFFS AND SCRAPES ALL OVER
needs-review • confidence 0.05
cause
Scuffs
needs-review • confidence 0.05
cause
Scuffs
needs-review • confidence 0.05
correction
Covered with paint pen REQUESTING .2 HOURS DENIED WARR
needs-review • confidence 0.05
correction
Covered with paint pen REQUESTING .2 HOURS DENIED WARR
needs-review • confidence 0.05
complaint
WARRANTY REPAIR 8 - THE BACKSPLASH TO W 1047 CROSS THE RIGHT OF THE FRIDGE HAS GOBS OF SILICONE IN ONE CORNER AND PUTTY ON THE RIGHT HAND SIDE
needs-review • confidence 0.05
complaint
WARRANTY REPAIR 8 - THE BACKSPLASH TO W 1047 CROSS THE RIGHT OF THE FRIDGE HAS GOBS OF SILICONE IN ONE CORNER AND PUTTY ON THE RIGHT HAND SIDE
needs-review • confidence 0.05
cause
NPF
needs-review • confidence 0.00
cause
NPF
needs-review • confidence 0.00
correction
NPF WARR
needs-review • confidence 0.00
correction
NPF WARR
needs-review • confidence 0.00
complaint
WARRANTY REPAIR 9 - CABIMETS ABOVE THE W 1047 CROSS STOVE HAVE SCUFFS AND SCRAPES ALL OVER
needs-review • confidence 0.06
complaint
WARRANTY REPAIR 9 - CABIMETS ABOVE THE W 1047 CROSS STOVE HAVE SCUFFS AND SCRAPES ALL OVER
needs-review • confidence 0.06
cause
Scratches in cabinetry scuffs in cabinetry
needs-review • confidence 0.11
cause
Scratches in cabinetry scuffs in cabinetry
needs-review • confidence 0.11
correction
Used wood pen to cover the scuffs and scratches REQUESTING .5 HOURS DENIED WARR
needs-review • confidence 0.11
correction
Used wood pen to cover the scuffs and scratches REQUESTING .5 HOURS DENIED WARR
needs-review • confidence 0.11
complaint
WARRANTY REPAIR 10 - A DRAWER ON THE W 1047 CROSS ISLAND HAS A LARGE SCRAPE ON IT
needs-review • confidence 0.04
complaint
WARRANTY REPAIR 10 - A DRAWER ON THE W 1047 CROSS ISLAND HAS A LARGE SCRAPE ON IT
needs-review • confidence 0.04
cause
Scratch on drawer face
needs-review • confidence 0.05
cause
Scratch on drawer face
needs-review • confidence 0.05
correction
Used a wood crayon to cover the scratch REQUESTING .1 HOURS DENIED WARR
needs-review • confidence 0.05
correction
Used a wood crayon to cover the scratch REQUESTING .1 HOURS DENIED WARR
needs-review • confidence 0.05
complaint
WARRANTY REPAIR 11 - THE CABINET TO THE W 1047 CROSS RIGHT OF THE SINK ON THE ISLAND HAS A SCREW MISSING FROM THE HINGES
needs-review • confidence 0.15
complaint
WARRANTY REPAIR 11 - THE CABINET TO THE W 1047 CROSS RIGHT OF THE SINK ON THE ISLAND HAS A SCREW MISSING FROM THE HINGES
needs-review • confidence 0.25
cause
Screw came out of hinge
needs-review • confidence 0.22
cause
Screw came out of hinge
needs-review • confidence 0.22
correction
Installed screw into cabinets frame opened and closed works as it should REQUESTING .1 HOURS APPROVED .1 WARR
needs-review • confidence 0.12
correction
Installed screw into cabinets frame opened and closed works as it should REQUESTING .1 HOURS APPROVED .1 WARR
needs-review • confidence 0.12
complaint
WARRANTY REPAIR 12 - BOTH CABINET DOORS W 1047 CROSS Continued on page 3 PAGE 3 Work Order : 11164B BELOW THE SINK ARE WARPED
needs-review • confidence 0.15
complaint
WARRANTY REPAIR 12 - BOTH CABINET DOORS W 1047 CROSS Continued on page 3 PAGE 3 Work Order : 11164B BELOW THE SINK ARE WARPED
needs-review • confidence 0.25
cause
European hinges needed adjustment
needs-review • confidence 0.00
cause
European hinges needed adjustment
needs-review • confidence 0.00
correction
I adjusted both doors they close and latch as they should with the hinges they use the cabinet doors will never lay completely flat against the cabinetry base. Can make them look warped REQUESTING .5 HOURS APPROVED .1 WARR
needs-review • confidence 0.18
correction
I adjusted both doors they close and latch as they should with the hinges they use the cabinet doors will never lay completely flat against the cabinetry base. Can make them look warped REQUESTING .5 HOURS APPROVED .1 WARR
needs-review • confidence 0.27
complaint
WARRANTY REPAIR 13 - BACKSPLASH BY STOVE W 1047 CROSS HAS A GOB OF SILICONE IN A CORNER
needs-review • confidence 0.05
complaint
WARRANTY REPAIR 13 - BACKSPLASH BY STOVE W 1047 CROSS HAS A GOB OF SILICONE IN A CORNER
needs-review • confidence 0.05
cause
NPF
needs-review • confidence 0.00
cause
NPF
needs-review • confidence 0.00
correction
NPF WARR
needs-review • confidence 0.00
correction
NPF WARR
needs-review • confidence 0.00
complaint
WARRANTY REPAIR 14 - NAIL HOLES NEED TO W 1047 CROSS BE BETTER FILLED ON THE FASCIA OF THE KITCHEN
needs-review • confidence 0.04
complaint
WARRANTY REPAIR 14 - NAIL HOLES NEED TO W 1047 CROSS BE BETTER FILLED ON THE FASCIA OF THE KITCHEN
needs-review • confidence 0.04
cause
Mfg
needs-review • confidence 0.00
cause
Mfg
needs-review • confidence 0.00
correction
Filled holes REQUESTING .1 HOURS DENIED WARR
needs-review • confidence 0.00
correction
Filled holes REQUESTING .1 HOURS DENIED WARR
needs-review • confidence 0.00
complaint
WARRANTY REPAIR 15 - TWO WINDOWS IN THE W 1047 CROSS KITCHEN AREA HAVE GOBS OF SILICONE ON THEM
needs-review • confidence 0.05
complaint
WARRANTY REPAIR 15 - TWO WINDOWS IN THE W 1047 CROSS KITCHEN AREA HAVE GOBS OF SILICONE ON THEM
needs-review • confidence 0.05
cause
Mfg
needs-review • confidence 0.00
cause
Mfg
needs-review • confidence 0.00
correction
Cleaned away the silicone REQUESTING .1 HOURS DENIED WARR
needs-review • confidence 0.00
correction
Cleaned away the silicone REQUESTING .1 HOURS DENIED WARR
needs-review • confidence 0.00
complaint
WARRANTY REPAIR 16- THE PANEL ABOVE THE W 1047 CROSS CABINETS DOORS ON THE SINK IS CHIPPED
needs-review • confidence 0.33
complaint
WARRANTY REPAIR 16- THE PANEL ABOVE THE W 1047 CROSS CABINETS DOORS ON THE SINK IS CHIPPED
needs-review • confidence 0.33
cause
Chip
needs-review • confidence 0.06
cause
Chip
needs-review • confidence 0.06
correction
Filled with putty REQUESTING .1 HOURS DENIED WARR
needs-review • confidence 0.00
correction
Filled with putty REQUESTING .1 HOURS DENIED WARR
needs-review • confidence 0.00
complaint
WARRANTY REPAIR 17- SEAM TAPE IN W 1047 CROSS BATHROOM, UPPER LEFT CORNER OF MIRROR, IS STARTING TO BUBBLE
needs-review • confidence 0.11
complaint
WARRANTY REPAIR 17- SEAM TAPE IN W 1047 CROSS BATHROOM, UPPER LEFT CORNER OF MIRROR, IS STARTING TO BUBBLE
needs-review • confidence 0.11
cause
Mfg
needs-review • confidence 0.00
cause
Mfg
needs-review • confidence 0.00
correction
Done REQUESTING .1 HOURS APPROVED .1 WARR
needs-review • confidence 0.00
correction
Done REQUESTING .1 HOURS APPROVED .1 WARR
needs-review • confidence 0.00
complaint
WARRANTY REPAIR 18- NAIL HOLES IN FRONT W 1047 CROSS BEDROOM FASCIA NEED TO BE BETTER FILLED
needs-review • confidence 0.05
complaint
WARRANTY REPAIR 18- NAIL HOLES IN FRONT W 1047 CROSS BEDROOM FASCIA NEED TO BE BETTER FILLED
needs-review • confidence 0.05
cause
Mfg
needs-review • confidence 0.00
cause
Mfg
needs-review • confidence 0.00
correction
Filled with putty REQUESTING .1 HOURS DENIED WARR
needs-review • confidence 0.00
correction
Filled with putty REQUESTING .1 HOURS DENIED WARR
needs-review • confidence 0.00
complaint
WARRANTY REPAIR 19- SKIRT METAL AROUND W 1047 CROSS THE UNIT HAS MULTIPLE SCRATCHED AND MFG USED PAINT PEN TO COVER SCRATCHES. NOW THE SCRATCHES ARE SHOWING THROGUH
needs-review • confidence 0.14
complaint
WARRANTY REPAIR 19- SKIRT METAL AROUND W 1047 CROSS THE UNIT HAS MULTIPLE SCRATCHED AND MFG USED PAINT PEN TO COVER SCRATCHES. NOW THE SCRATCHES ARE SHOWING THROGUH
needs-review • confidence 0.14
cause
Scratch along metal
needs-review • confidence 0.09
cause
Scratch along metal
needs-review • confidence 0.09
correction
Used paint pen to cover REQUESTING .3 HOURS DENIED WARR
needs-review • confidence 0.05
correction
Used paint pen to cover REQUESTING .3 HOURS DENIED WARR
needs-review • confidence 0.05
complaint
WARRANTY REPAIR 20- FLOOR VENT IS W 1047 CROSS CRACKED AND NEEDS TO BE REPLACED
needs-review • confidence 0.05
complaint
WARRANTY REPAIR 20- FLOOR VENT IS W 1047 CROSS CRACKED AND NEEDS TO BE REPLACED
needs-review • confidence 0.05
cause
wrong color floor vent pics taken of correct color Mfg over torqued the screw in vent causing it to crack Please order new floor vent
needs-review • confidence 0.16
cause
wrong color floor vent pics taken of correct color Mfg over torqued the screw in vent causing it to crack Please order new floor vent
needs-review • confidence 0.05
correction
need correct color floor vent.... Continued on page 4 PAGE 4 Work Order : 11164B ........... WARR
needs-review • confidence 0.05
correction
need correct color floor vent.... Continued on page 4 PAGE 4 Work Order : 11164B ........... WARR
needs-review • confidence 0.05
Evidence Thread
Alix Mongiat
processor • Mar 28, 2025, 3:39 PM
PA03830422 has been submitted for approval. I had to include some lines together like trim repairs.
Alix Mongiat
processor • Apr 2, 2025, 9:44 AM
@Morgan Z @Kaitlyn R
Job 1: approved for 0.1 hour
Job 2: declined
Job 3: declined
Job 4: declined
Job 5: approved for 0.2 hours (requested 2 hours)
Job 7 and 9: declined
Job 10: declined
Job 11: approved for 0.1 hour
Job 12: approved for 0.1 hour
Job 14 and 18: declined
Job 15: declined
Job 16: declined
Job 17: approved for 0.1 hour
Job 19: declined
Job 20: approved for 0.1 hour
Job 21: approved for 0.2 hour
Job 22: approved for 0.5 hour
Job 23: approved for 0.8 hour
Job 24: declined
You can read notes on the PA added to the folder.
Morgan Zywicki
dealer_or_external • Apr 2, 2025, 10:26 AM
WARR24 NEEDS TO BE LOOKED AT AGAIN. THERE IS A DENT IN THE FREEZER DOOR AND THE DOOR WILL NEED TO BE REPLACED. ACCORDING TO KEYSTONE THIS IS ACCEPTABLE BUT THIS MOST DEFINITELY NOT ACCEPTABLE
Alix Mongiat
processor • Apr 2, 2025, 11:07 AM
I have sent Keystone an email and will let you know what they say.
Morgan Zywicki
dealer_or_external • Apr 2, 2025, 11:12 AM
Thank you. Sorry if it seemed like I was yelling. I'm trying to remember to turn my caps lock off when replying to you
Alix Mongiat
processor • Apr 2, 2025, 11:32 AM
No worries- I wouldn't be surprised if you were yelling. Keystone denies SO much, it's a little ridiculous.
Morgan Zywicki
dealer_or_external • Apr 2, 2025, 11:40 AM
I'm starting to see this
Alix Mongiat
processor • Apr 4, 2025, 8:18 AM
@Morgan Z freezer door has now been approved.
Morgan Zywicki
dealer_or_external • Apr 4, 2025, 9:47 AM
THANK YOU!
Kaitlyn Reinwand
dealer_or_external • Jul 3, 2025, 1:50 PM
@Alix M
DATE OF COMPLETION:
06/30/2025
PARTS USED:
LINE: WARR20
82204495- GRILL- REGISTER 4*10 BROWN
QTY: 1
PRICE: 8.15
LINE: WARR23-
822035844 SINK- KITCHEN- TOP MOUNT RAINFALL BLACK
QTY: 1
PRICE: 340.12
LINE: WARR24
678389 FREZER DOOR ASSY (SAMSUNG RF18A5101SR)
QTY: 1
PRICE: 626.32
@Bonnie K PLEASE UPLOADE INVOICES.
Bonnie Korte
dealer_or_external • Jul 3, 2025, 4:24 PM
@Alix M INVOICES UPLOADED
Alix Mongiat
processor • Jul 7, 2025, 12:54 PM
C3830938 has been submitted for payment.
Alix Mongiat
processor • Jul 11, 2025, 4:27 PM
@Kaitlyn R @Michelle A Warranty repair 23:
Please provide a picture of the defective sink showing the defect (if applicable) and the complete bottom/labels/vendor markings for supplier issue
**We only have until 7/23 to respond to this.
Alix Mongiat
processor • Jul 14, 2025, 1:52 PM
Following up on this as we only have a limited time to respond before they deny this.
Kaitlyn Reinwand
dealer_or_external • Jul 14, 2025, 2:03 PM
I texted the customer to see if they could send us pictures of the sink. the unit is permanently parked.
Alix Mongiat
processor • Jul 14, 2025, 3:23 PM
Kaitlyn Reinwand was the part not replaced? You have an invoice and part listed on the WO. They want the defective part, not the new part that should have been installed.
Kaitlyn Reinwand
dealer_or_external • Jul 18, 2025, 12:21 PM
@Alix M I UPLOADED A PHOTO OF THE OLD PART.. THERE ARE NO IDENTIFIERS THAT WE WERE ABLE TO FIND.
Alix Mongiat
processor • Jul 21, 2025, 11:02 AM
Added notes and emailed photo. Please remember to move this to the 7.3 Claims Corrected folder when the information is provided. Thanks!
Alix Mongiat
processor • Jul 22, 2025, 5:37 PM
@Kaitlyn R @Michelle A @Bonnie K From Keystone:
Thanks for the pics, do you have the complete sink, if so please provide a picture of it uninstalled and complete bottom for supplier issue :) Thank You
Alix Mongiat
processor • Jul 22, 2025, 5:38 PM
**We only have 14 days to respond to this before they deny.
Bonnie Korte
dealer_or_external • Jul 23, 2025, 9:56 AM
@Alix M We finally figured out that we double ordered it. so just use one of the invoices
Bonnie Korte
dealer_or_external • Jul 23, 2025, 9:56 AM
@Alix M We finally figured out that we double ordered it. so just use one of the invoices
Kaitlyn Reinwand
dealer_or_external • Jul 25, 2025, 2:30 PM
@Alix M ADDED PHOTO OF THE SINK
Alix Mongiat
processor • Jul 25, 2025, 3:26 PM
Emailed to keystone. Thank you!
Alix Mongiat
processor • Aug 27, 2025, 11:16 AM
This paid on 1550994 for $1,275.46
Claim Files
Claim Print C3830938.pdf
pdf • Aug 27, 2025, 11:17 AM • 248,268 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11164B/Claim Print C3830938.pdf
long sink.pdf
pdf • Jul 21, 2025, 10:59 AM • 146,798 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11164B/long sink.pdf
4984322.pdf
main-pdf • Jul 3, 2025, 4:24 PM • 77,981 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11164B/4984322.pdf
4940613.pdf
main-pdf • Jul 3, 2025, 4:22 PM • 78,242 bytes
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4940767.pdf
main-pdf • Jul 3, 2025, 4:18 PM • 78,542 bytes
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11164B.pdf
main-pdf • Jul 3, 2025, 1:50 PM • 85,364 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11164B/11164B.pdf
Integrity Management Advisors Mail - PA03830422.pdf
mail-artifact • Apr 4, 2025, 8:18 AM • 325,778 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11164B/Integrity Management Advisors Mail - PA03830422.pdf
Pre-Authorization (75).pdf
approval-artifact • Apr 4, 2025, 8:18 AM • 66,887 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11164B/Pre-Authorization (75).pdf
Pre-Authorization (74).pdf
approval-artifact • Apr 2, 2025, 9:44 AM • 67,021 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11164B/Pre-Authorization (74).pdf