Claim Detail

processor • Mar 28, 2025, 3:39 PM

PA03830422 has been submitted for approval. I had to include some lines together like trim repairs.

processor • Apr 2, 2025, 9:44 AM

@Morgan Z @Kaitlyn R Job 1: approved for 0.1 hour Job 2: declined Job 3: declined Job 4: declined Job 5: approved for 0.2 hours (requested 2 hours) Job 7 and 9: declined Job 10: declined Job 11: approved for 0.1 hour Job 12: approved for 0.1 hour Job 14 and 18: declined Job 15: declined Job 16: declined Job 17: approved for 0.1 hour Job 19: declined Job 20: approved for 0.1 hour Job 21: approved for 0.2 hour Job 22: approved for 0.5 hour Job 23: approved for 0.8 hour Job 24: declined You can read notes on the PA added to the folder.

dealer_or_external • Apr 2, 2025, 10:26 AM

WARR24 NEEDS TO BE LOOKED AT AGAIN. THERE IS A DENT IN THE FREEZER DOOR AND THE DOOR WILL NEED TO BE REPLACED. ACCORDING TO KEYSTONE THIS IS ACCEPTABLE BUT THIS MOST DEFINITELY NOT ACCEPTABLE

processor • Apr 2, 2025, 11:07 AM

I have sent Keystone an email and will let you know what they say.

dealer_or_external • Apr 2, 2025, 11:12 AM

Thank you. Sorry if it seemed like I was yelling. I'm trying to remember to turn my caps lock off when replying to you

processor • Apr 2, 2025, 11:32 AM

No worries- I wouldn't be surprised if you were yelling. Keystone denies SO much, it's a little ridiculous.

dealer_or_external • Apr 2, 2025, 11:40 AM

I'm starting to see this

processor • Apr 4, 2025, 8:18 AM

@Morgan Z freezer door has now been approved.

dealer_or_external • Apr 4, 2025, 9:47 AM

THANK YOU!

dealer_or_external • Jul 3, 2025, 1:50 PM

@Alix M DATE OF COMPLETION: 06/30/2025 PARTS USED: LINE: WARR20 82204495- GRILL- REGISTER 4*10 BROWN QTY: 1 PRICE: 8.15 LINE: WARR23- 822035844 SINK- KITCHEN- TOP MOUNT RAINFALL BLACK QTY: 1 PRICE: 340.12 LINE: WARR24 678389 FREZER DOOR ASSY (SAMSUNG RF18A5101SR) QTY: 1 PRICE: 626.32 @Bonnie K PLEASE UPLOADE INVOICES.

dealer_or_external • Jul 3, 2025, 4:24 PM

@Alix M INVOICES UPLOADED

processor • Jul 7, 2025, 12:54 PM

C3830938 has been submitted for payment.

processor • Jul 11, 2025, 4:27 PM

@Kaitlyn R @Michelle A Warranty repair 23: Please provide a picture of the defective sink showing the defect (if applicable) and the complete bottom/labels/vendor markings for supplier issue **We only have until 7/23 to respond to this.

processor • Jul 14, 2025, 1:52 PM

Following up on this as we only have a limited time to respond before they deny this.

dealer_or_external • Jul 14, 2025, 2:03 PM

I texted the customer to see if they could send us pictures of the sink. the unit is permanently parked.

processor • Jul 14, 2025, 3:23 PM

Kaitlyn Reinwand was the part not replaced? You have an invoice and part listed on the WO. They want the defective part, not the new part that should have been installed.

dealer_or_external • Jul 18, 2025, 12:21 PM

@Alix M I UPLOADED A PHOTO OF THE OLD PART.. THERE ARE NO IDENTIFIERS THAT WE WERE ABLE TO FIND.

processor • Jul 21, 2025, 11:02 AM

Added notes and emailed photo. Please remember to move this to the 7.3 Claims Corrected folder when the information is provided. Thanks!

processor • Jul 22, 2025, 5:37 PM

@Kaitlyn R @Michelle A @Bonnie K From Keystone: Thanks for the pics, do you have the complete sink, if so please provide a picture of it uninstalled and complete bottom for supplier issue :) Thank You

processor • Jul 22, 2025, 5:38 PM

**We only have 14 days to respond to this before they deny.

dealer_or_external • Jul 23, 2025, 9:56 AM

@Alix M We finally figured out that we double ordered it. so just use one of the invoices

dealer_or_external • Jul 23, 2025, 9:56 AM

@Alix M We finally figured out that we double ordered it. so just use one of the invoices

dealer_or_external • Jul 25, 2025, 2:30 PM

@Alix M ADDED PHOTO OF THE SINK

processor • Jul 25, 2025, 3:26 PM

Emailed to keystone. Thank you!

processor • Aug 27, 2025, 11:16 AM

This paid on 1550994 for $1,275.46