Claim Detail

REFER HAS A LOT OF CONDENSATION. W 1020 GRAND INTERMITTEN. HAS HAPPENED WHEN HEAT IS IN THE 70'S AS WELL AS THE 80S. ADJUSTED COOLING TEMP AND STILL SEEING CONDENSATION- THERE IS MORE CONDENSATION WHEN IT IS FULL- CUSTOMER STATES THAT IT WAS KEEPING UP WITH STAYING COOL-

partial-match • confidence 0.73

WILL NEED TO KNOW WHAT MFG WOULD LIKE US TO DO FOR REPAIR, EITHER DOORS OR SEALS FOR REFER.

partial-match • confidence 0.73

REAR EXTERIOR DOOR DOES NOT SHUT W 1020 GRAND SMOOTHLY. SOMETIMES SEEMS LIKE THE DEAD BOLT IS OUT AND DOESN'T LINE UP. SOMETIMES HAVE TO HOLD THE HANDLE OPEN TO CLOSE OR PUSH HARD THE GET THE LATCH TO OPEN. WHEN YOU TRY TO LOCK IT FROM THE OUTSIDE, THE KEY KEEPS SPINNING-

partial-match • confidence 0.73

Upon initial inspection, the door is a little difficult to close, and open. Also the deadbolt does not function. I sprayed lubricant in the handle mechanism which helped the door close without having to slam it. Then I took the handle/lock off to inspect and/or replace, and noticed 2 screws loose on the backside of the lock. I tightened them up and reinstalled the handle/lock. The deadbolt functions again. WILL NEED .50 FOR REPAIRS.

partial-match • confidence 0.77

DEADBOLT IS WORKING CORRECTLY.

partial-match • confidence 0.63

STARTED END OF JUNE TENSION ARM ON THE W 1020 GRAND AWNING NEAR THE FRONT OF THE UNIT. DOES NOT GO BACK THE CORRECT POSTION WHEN ITS OPEN. HAVE TO GUIDE TO CORRECTLY SHUT WHEN CLOSING AS WELL. TRIED TIGHTENING THE NUT ON THE OUTSIDE OF THE ARM TO TIGHTEN GET IT TO STAY AND IT DID NOT HELP. CUSTOMER EMAILED MICHELLE PICTURES-

partial-match • confidence 0.73

There is not enough friction at the pivoting point where you adjust the pitch of the awning to hold it in place. See pictures Removed a washer at this pivot point and replaced with a star washer to add more holding friction. We have done this in the past, and it works well. WILL NEED .80 FOR REPAIRS

partial-match • confidence 0.73

REPLACED REGULAR WASHER WITH STAR WASHER AND IT IS NOW WORKING WELL.

partial-match • confidence 0.73

NO CORRECTION, JUST NOTING AT THIS TIME.

partial-match • confidence 0.63

CUSTOMER STATES THAT THERE IS WARPING ON W 1020 GRAND ONE OF THE CUPBOARD DOOR- IT IS THE CUPBOARD TO THE LEFT OF THE MICROWAVE- IT IS THE CUPBOARD DOOR THAT OPENS UP TO THE RIGHT-

partial-match • confidence 0.73

The cabinet door to the left of the microwave has a very slight bow, very difficult to show on camera, let alone to see without a straight edge. I adjusted the doors to close more evenly.. Pictures uploaded WILL NEED .20 FOR REPAIRS.

partial-match • confidence 0.77

ADJUSTED DOOR TO CLOSE AS EVEN AS I COULD WILL NEED TO KNOW IF MFG WANTS DOOR REPLACED.

partial-match • confidence 0.73

processor • Aug 18, 2024, 11:39 AM

PA 800933 has been submitted for approval.

processor • Aug 20, 2024, 9:26 AM

@ANNA F @michelle g Line 1: Case 5233834Before we proceed can you take a straight edge or level near the body of the fridge. This will allow us to make sure that the fridge body is not warped. Let us know your findings.

dealer_or_external • Aug 21, 2024, 9:03 AM

I spoke with the technician on this, he did in fact check for refrigerator with a level to see if everything was level including the floor underneath, everything checked out fine. He did not take pictures as there was no concern. The customer has now picked up the unit for a camping trip while waiting for approval, so I cannot get pictures at this time.

processor • Aug 21, 2024, 9:27 AM

Added notes and resubmitted. Thank you.

processor • Aug 22, 2024, 2:52 PM

@ANNA F Line 1: approved for 1 hour (requested 1.5 hours) Case 5233834We will approve up to 1.0 for labor. This is pre-auth for the R&R of the DOORS 2021124492 & 2021124481.Pre-authorization is information only and will not result in Lippert issuing the replacement. Lippert will defer to the RV Manufacturer for your next steps regarding replacement. The pre-authorization team does not have access to submit orders. Mobile fees are not covered under the Lippert warranty for this product. Please provide pictures of the complete serial number tag with your claim submission as this product is not required to be returned for testing. Note: Your coach information will need to satisfy the conditions for Warranty credit. Line 2: approved for 0.3 hour (requested 0.5) Line 3: 0.5 hour (requested 0.8) Line 5: approved for 0.3 hour

processor • Apr 24, 2025, 10:03 AM

@Morgan Z @Kaitlyn R Has this work been completed? Approved since August. Thanks!

dealer_or_external • Apr 24, 2025, 10:06 AM

We are working to get this scheduled

dealer_or_external • Jun 6, 2025, 1:43 PM

@Alix M So we got the refer doors on this unit done. There was still a line for the Cabinet doors (line #2) We had adjusted them and were asking if they needed to be replaced as we could not get good photos of it. Was only the adjustment approved on this or was there further approval for the replacement of the doors?

processor • Jun 6, 2025, 1:53 PM

It is not clear on the PA. I will email GD and let you know.

processor • Jun 6, 2025, 1:56 PM

I have sent GD warranty an email. I will let you know what I hear back.

processor • Jun 6, 2025, 3:27 PM

@Michelle A @Kaitlyn R @ANNA F This is from GD: This PA has timed out since it’s from last year, this will need to be resubmitted for consideration. That line was approved to replace the door if necessary if the adjustment fixed the issue, then only adjust. Thank you and sorry for the confusion. I will add the email to the folder. Once this work is done and ready to submit, I will email them to re-approve the PA then we will have 24 hours to submit it for payment. Thanks!

dealer_or_external • Jun 6, 2025, 3:30 PM

@Alix M WE HAVE ADJUSTED THEM AS MUCH AS WE COULD AND ARE NOW GOING TO PROCEED WITH THE REPLACEMENT OF THE DOORS. SEEING AS THEY ARE APPROVED FOR REPLACEMENT, I WILL GET THEM ON ORDER RIGHT AWAY SO THAT WE CAN GET THIS SUBMITTED AS SOON AS POSSIBLE.

processor • Jun 6, 2025, 3:31 PM

Sounds good. Thank you!

processor • Oct 30, 2025, 12:04 PM

@Kaitlyn R is this ready to submit for payment now?

dealer_or_external • Oct 30, 2025, 1:03 PM

@Heidi H no, it is not. We are waiting for the customer to get back to us about bringing it in now that the season is done.

processor • Dec 1, 2025, 9:33 AM

@Kaitlyn R Following up on this one as it is an old WO. Was this work completed?

processor • May 5, 2026, 9:44 AM

@Kaitlyn R @Michelle A Has this work been completed? This is a very old WO. Thanks!

dealer_or_external • May 6, 2026, 11:22 AM

@Alix M we have been trying to get ahold of the CMR to get installed and they have not returned our calls to schedule. So currently they have not been installed be we are working with the CMR to bring the unit in.

dealer_or_external • Jun 12, 2026, 1:07 PM

@Alix M DATE IN:08/03/2024 DATE STARTED: 08/08/2024 DATE COMPLETED: 6/12/2026 PARTS USED: WARR01: 82201158- FREEZER DOOR COST: .01 QTY: 1 822021215- FREEZER DOOR ASSEM. COST: .01 QTY: 1 JOB 2: 82202729- DOOR CABINET COST: 55.09 QTY: 1 @ANNA F PLEASE UPLOAD INVOICES.

dealer_or_external • Jun 13, 2026, 9:16 AM

@Alix M @Kaitlyn R INVOICES UPLOADED

processor • Jun 15, 2026, 8:20 AM

Emailed GD to re-approve as this has since timed out.

processor • Jun 15, 2026, 2:06 PM

@Kaitlyn R @Michelle A @Matt F GD has denied re-approving this as it has been out of warranty for almost 2 years. I am moving to write off.