Claim Detail

processor • Jul 16, 2024, 3:33 PM

@ANNA F @Kaitlyn R FYI this unit has an open notice: Curt Axle Grease Zerk - 23V-455/2023-367

processor • Jul 16, 2024, 4:18 PM

PA 791586 has been submitted for approval.

processor • Jul 18, 2024, 8:42 AM

This has been approved for the following: Line WARR: 1 hour Line 2: 1 hour (requested 1.5 hour) Line 3: 1 hour (requested 2 hour) Line 1 (pg 2): 1 hour Line 4: 0.2 hour Line Warranty Repair 2: 1 hour (requested 1.5 hour) Line Warranty Repair 3: 0.5 hour (requested 1 hour) Line Warranty Repair 4: 0.3 hour (requested 1 hour) Line Warranty Repair 5: 0.4 hour (requested 0.8 hour)

processor • Nov 26, 2024, 2:09 PM

@Bonnie K @Kaitlyn R I was able to grab the invoices off GD. I still need the work completion start/end date. Thanks!

processor • Nov 26, 2024, 2:23 PM

Claim 856198 is in Open status until I get work completion date.

processor • Dec 3, 2024, 3:13 PM

@Kaitlyn R @Bonnie K This was moved to Ready to submit last week. Please advise on work completion date so we can get this submitted for you. Thanks.

dealer_or_external • Dec 3, 2024, 4:29 PM

@Alix M 11/22/24

processor • Dec 3, 2024, 5:32 PM

Claim 856198 has been submitted for payment.

processor • Dec 5, 2024, 8:40 AM

@Bonnie K @Kaitlyn R PLEASE DOUBLE CHECK PARTS CLAIMED ON LINES 5 AND 6 - ALSO NEED DATA TAG OFF OF RAMP DOOR PLEASE. IT IS INCLUDED IN A PHOTO, BUT NEED A CLEARER PHOTO PLEASE. *Line 5 (Job 4 on WO) you are claiming parts 690159 Cord-7" Shock cord w/ 2 compression hooks and 561235 Door ram Gen 5 Patio bungee strap only w/ hook and eyelet 21" *Line 6 (Job 5 on WO) you are claiming parts 690159 cord-7" shock cord w/ 2 compression hooks and 511891 - die cut dc 20 rh momentum 2022 Please advise if these are correct- I see the part for the die cut is listed different on the WO than on the invoice so please advise if you have a different invoice. Other than that, I don't see what else would be wrong unless the parts are not correct on this final WO. Thanks.

dealer_or_external • Dec 5, 2024, 11:26 AM

@Alix M THAT IS CORRECT FOR THE PARTS. I WILL HAVE THE TECH BRING IT IN AND GET A BETTER PICTURE OF THE RAMP DOOR.

processor • Dec 12, 2024, 3:59 PM

@Kaitlyn R @Bonnie K IMPORTANT TO DEALER: PLEASE DOUBLE CHECK PARTS CLAIMED ON LINES 5 AND 6 - ALSO NEED DATA TAG OFF OF RAMP DOOR PLEASE. IT IS INCLUDED IN A PHOTO, BUT NEED A CLEARER PHOTO PLEASE

processor • Dec 16, 2024, 12:47 PM

Following up on this. Thank you. @Bonnie K Already mentioned that the parts are correct (commented on the final RO) I just need the data tag off the ramp door.

dealer_or_external • Dec 17, 2024, 12:56 PM

the technician inspected the door and could not locate the data tag

processor • Dec 17, 2024, 1:14 PM

Added notes and resubmitted. Please move to Claims Corrected once you add the requested information in the future. Thank you.

processor • Jan 2, 2025, 9:37 AM

@Bonnie K @Kaitlyn R @Morgan Z FROM GD IMPORTANT TO DEALER: updated 690159 - part is claimed on Both lines 5 and 6 - RY 12/19/24 look at photo marked door tag. that is tag we need clearer photo of please RY 12/19/24

dealer_or_external • Jan 2, 2025, 9:52 AM

There was a mix up in where the part was supposed to go. Looking at the work order in our system we only have it on job 4 and not WARR02 as stated in the final work order. we only have 4 relieved for this

processor • Jan 2, 2025, 10:06 AM

Thank you. I will update the claim once I get the photo of the tag they requested as well.

dealer_or_external • Jan 2, 2025, 10:44 AM

Working on that now

dealer_or_external • Jan 2, 2025, 11:33 AM

PICTURE UPLOADED

processor • Jan 2, 2025, 1:31 PM

Added notes and photo and resubmitted for payment. Thank you!

processor • Jan 9, 2025, 9:22 AM

Claim 856198 paid on 1/8/25 on check 585509