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Claim 10559
GRE 8220 • Alix • Paid • grand-design
risk 0.00
deadline Overdue / escalation ready
images 0
matched 0
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AI Claim Analysis
Estimated Recovery Amount
Pending payment match
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
2
OEM Response Deadline Exceeded • Payment Deadline Exceeded
Missing Items
0
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Deadline Status
Overdue / escalation ready
58 days open in the visible workflow.
Recommended Action
Escalate to State
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US dispute readiness
Evidence packet check
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Estimated pack size
34
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Full evidence packet
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Chronology
Ready to order
Visible span: May 7, 2026, 5:05 AM to Jun 25, 2026, 2:54 AM.
Indexed evidence
9 docs / 24 images
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Cross-reference base
Available
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Witness verification
Human verification required
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AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
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Escalation posture
Monitor
58 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
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Path
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10559/Print Claim 902393.pdf
Timeline
First seen May 7, 2026, 5:05 AM • last seen Jun 25, 2026, 2:54 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
50 indexed side comments on this claim.
Latest visible thread signal
Jun 11, 2025, 5:33 PM • processor • This paid on 6/11/25 on check 606814 for $1,735.49
Role mix
Dealer 0 • OEM 0 • Processor 32
Decision cues
Denial signals 1 • info / missing-doc asks 32 • approval signals 7
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Images
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Claim Lines
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Evidence Thread
Crystal Kemmerlin
processor • Jun 14, 2024, 7:42 PM
783581 submitted for PA.
Crystal Kemmerlin
processor • Jun 17, 2024, 12:19 PM
@ANNA F Just to confirm, there are 2 cabinet doors needing replaced. The job line was combined with the underbelly and GD is needing this on it's own repair line. Can we have a completed CCC for this line please.
ANNA FREEMAN
dealer_or_external • Jun 24, 2024, 11:39 AM
@Crystal K THIS HAS BEEN CORRECTED AND NEW LINES ADDED. MOVED TO CORRECTED FOLDER.
Crystal Kemmerlin
processor • Jun 24, 2024, 2:36 PM
@ANNA F have added the 2 lines for the cabinets, however I am sure they will want photos of imperfections if you have any.
Crystal Kemmerlin
processor • Jun 24, 2024, 6:13 PM
@ANNA F per GD
Line 3- Please update the flat rate to reflect the job. (.5 currently, how much will you need?)
Please add pictures to lines 3 and 4.
ANNA FREEMAN
dealer_or_external • Jun 25, 2024, 10:37 AM
@Crystal K WE WILL NEED .2 FOR LINE 3. THE PICTURES ARE ALREADY UPLOADED IN FOLDER? KITCHEN CABINET 18 X 24 PICS ARE FOR LINE 3 AND BATHROOM CABINET 15 X 21 ARE LINE 4.
Crystal Kemmerlin
processor • Jun 25, 2024, 12:19 PM
Updated claim and resubmitted.
Alix Mongiat
processor • Jun 26, 2024, 1:12 PM
@ANNA F Line 1 was approved for 1 hour to find the problem.
Still waiting on one line as they had to reach out to the vendor, but I wanted to let you know so your technicians can look to see if they can find the issue.
Crystal Kemmerlin
processor • Jun 28, 2024, 9:35 AM
@ANNA F Line 3- Please advise what you found for line
ANNA FREEMAN
dealer_or_external • Jul 1, 2024, 2:29 PM
@Crystal K i UPLOADED AN UPDATED RO WITH 3 C'S FOR LINE 3. PICS WERE ALREADY UPLOADED. MOVED TO CORRECTED FOLDER.
ANNA FREEMAN
dealer_or_external • Jul 1, 2024, 2:29 PM
@Crystal K i UPLOADED AN UPDATED RO WITH 3 C'S FOR LINE 3. PICS WERE ALREADY UPLOADED.
Crystal Kemmerlin
processor • Jul 1, 2024, 2:59 PM
@ANNA F I am not seeing an update to what was found for Line 3- Grand design is apparently approved lowering the underbelly and is waiting to know what was found.
ANNA FREEMAN
dealer_or_external • Jul 3, 2024, 7:19 AM
@Crystal K I'm sorry I was reading the wrong RO. This unit is a mobile service appointment as soon as the technician diags I will update RO.
Crystal Kemmerlin
processor • Jul 3, 2024, 8:47 AM
Thank you!
ANNA FREEMAN
dealer_or_external • Jul 11, 2024, 9:29 AM
@Crystal K I uploaded to pictures of where the sofa mechanism is bent and catching/rubbing for line WARR1 (RECLINER CLUNKING). Our technician will be going early next week to drop the underbelly and diag line WARR 2 (BLACK AND GREY TANK)
Alix Mongiat
processor • Jul 12, 2024, 10:26 AM
Added photos and resubmitted.
Please let us know what the tech finds next week. Thank you!
Alix Mongiat
processor • Jul 12, 2024, 1:25 PM
Moving back to PA Information needed until we get a diagnosis for Black and Grey tanks.
Alix Mongiat
processor • Jul 22, 2024, 9:02 AM
@ANNA F Was your tech able to get a diagnosis last week? Thanks!
Crystal Kemmerlin
processor • Jul 25, 2024, 10:05 AM
@ANNA F @Kaitlyn R @michelle g @Bonnie K
Were you all able to get the diag for line WARR 2 (BLACK AND GREY TANK)?
ANNA FREEMAN
dealer_or_external • Jul 27, 2024, 7:50 AM
@Alix M WE ARE WAITING FOR THE PRE AUTH ON THE RECLINER. IF APPROVED WE WOULD LIKE TO GET ALL THE PARTS SO WE CAN DO THE REPAIRS ON THE OTHER LINES IN THE SAME TRIP AS THE DIAG. AS THIS IS A PERMANENTLY PARKED CUSTOMER AND USES OUR MOBILE SERVICE.
Alix Mongiat
processor • Jul 28, 2024, 10:20 PM
Added notes and resubmitted to get approval for sofa recliner.
Alix Mongiat
processor • Jul 30, 2024, 10:54 AM
Followed up with GD on the recliner to see if we can get that approved.
Alix Mongiat
processor • Jul 31, 2024, 11:50 AM
@ANNA F Sofa Recliner was approved for 1 hour. All lines have now been approved, once you get the diagnosis for line 3, let me know so we can get that added and approved.
Alix Mongiat
processor • Apr 24, 2025, 10:02 AM
@Morgan Z @Kaitlyn R Has this been completed? Just so you are aware, we never got a response from you regarding the black/grey tank line and that was denied. Thanks!
Morgan Zywicki
dealer_or_external • Apr 24, 2025, 10:05 AM
This unit has an apt for 5/2. The unit is perm parked and we were not able to get out before the end of season for black/gray tank
Kaitlyn Reinwand
dealer_or_external • May 3, 2025, 12:06 PM
REGARDING WARR02- THE TECHNICIAN WENT TO CUSTOMERS PROPERTY YESTERDAY AND DIAGNOSED THE TANK ISSUE- TECHNICIAN CONFRIMED THAT THE UNIT IS IN FACT PLUMBED INCORRECTLY- THE UNIT WILL NEED TO BE TRANSPORTED TO OUR FACILITY THIS WINTER TO BE SERVICED IN THE SHOP AS WE WILL NEED TO DROP THE UNDERBELLY. I HAVE UPLOADED A VIDEO. I WILL PROVIDE YOU THE TIME NEEDED FOR THE REPAIR ON MONDAY WHEN THE TECHNICIAN IS BACK IN.
Alix Mongiat
processor • May 5, 2025, 9:38 AM
Sounds good. I have sent GD an email with the video for now so they are aware. Thank you!
Kaitlyn Reinwand
dealer_or_external • May 5, 2025, 9:58 AM
@Alix M THE TECHNICIAN ASKED IF WE COULD REQUEST A PLUMBING SCHEMATIC AS WELL AS A FLOOR SCHEMATIC OF THE UNIT SO THE TECHNICIAN CAN VISUALIZE THE PLUMBING IN THE UNIT TO COME UP WITH A QUOTE ON HOW TO PROCEED.
@Matt F , CAN YOU DOUBLE CHECK THAT I AM WORDING THIS CORRECTLY. THIS IS THE ONE THAT JOE SPOKE TO YOU ABOUT WITH THE VIDEO OF THE PLUMBING ISSUE.
ANNA FREEMAN
dealer_or_external • May 12, 2025, 10:03 AM
@Alix M @Kaitlyn R , HAVE WE HEARD ANYTHING FROM GD ON THIS ONE?
Alix Mongiat
processor • May 12, 2025, 10:08 AM
@ANNA F I have not received a response from GD yet. I just sent a follow up email. If I don't hear back, I will give them a call.
Alix Mongiat
processor • May 12, 2025, 12:58 PM
@ANNA F I added the email I received back from them.. Let me know if you need anything else.. they state this is all the plumbing info they have.
Alix Mongiat
processor • May 12, 2025, 12:59 PM
They also stated I will need to submit this on a new PA. So let me know what the tech says.
Alix Mongiat
processor • May 20, 2025, 9:14 AM
Following up on this. Thank you!
Kaitlyn Reinwand
dealer_or_external • May 20, 2025, 9:15 AM
@Alix M @ANNA F @Matt F Joe looked at the diagrams that Grand Design provided. Per Joe, the customers concern is the way that the unit is plumbed and there is nothing that we can do with it.
Kaitlyn Reinwand
dealer_or_external • May 20, 2025, 11:18 AM
@Alix M IS THAT THE FINAL INFORMATION THAT YOU NEEDED? IF SO, I WILL MOVE IT TO INFORMATION CORRECTED.
Alix Mongiat
processor • May 20, 2025, 11:21 AM
@Kaitlyn R I am not sure what do with that actually. What is the customer wanting done or what are you wanting me to respond back to GD with? Are you not doing anything with the plumbing?
Alix Mongiat
processor • May 30, 2025, 10:42 AM
Following up on this.
Alix Mongiat
processor • May 30, 2025, 10:43 AM
By the sounds of it, there is nothing being done with this line regarding the plumbing, is that correct?
Kaitlyn Reinwand
dealer_or_external • May 31, 2025, 1:59 PM
@Alix M AFTER TALKING WITH JOE, THERE IS NO REPAIR TO BE DONE ON THE PLUMBING. IT IS OPERATING AS IT WAS DESIGNED.
Kaitlyn Reinwand
dealer_or_external • May 31, 2025, 2:27 PM
DATE OF COMPLETION: 6/7/25
PARTS USED:
LINE: WARR03
PN: 822062839
COST: 70.97
QTY: 1
LINE: WARR04
COST: 39.27
QTY:1
LINE: WARR01
COST: 1196.49
QTY:1
@Bonnie K PLEASE UPLOAD THE INVOICES.
Alix Mongiat
processor • Jun 2, 2025, 9:50 AM
We will need the final RO as well. Thank you!
Bonnie Korte
dealer_or_external • Jun 2, 2025, 9:51 AM
@Alix M INVOICES UPLOADED
Alix Mongiat
processor • Jun 2, 2025, 12:05 PM
Thank you! Just need the Final RO.
Alix Mongiat
processor • Jun 3, 2025, 10:42 AM
@Kaitlyn R @Michelle A @ANNA F Please upload the final ro. Thank you!
Kaitlyn Reinwand
dealer_or_external • Jun 3, 2025, 11:44 AM
@Alix M FINAL RO UPLOADED.
Alix Mongiat
processor • Jun 4, 2025, 8:46 AM
@Kaitlyn R Did you mean to state the work was done 5/7/25? Up above you state 6/7/25. Thanks!
Alix Mongiat
processor • Jun 4, 2025, 8:48 AM
I have emailed GD to re-approve the PA as this has timed out. I will need correct date of completion for this and we will most likely only have today to submit before it times out again.
Kaitlyn Reinwand
dealer_or_external • Jun 4, 2025, 1:18 PM
@Alix M SORRY FOR THE FAT FINGERS. YES, YOU ARE CORRECT. 5/7/25
Alix Mongiat
processor • Jun 4, 2025, 1:44 PM
Claim 902393 has been submitted for payment.
Alix Mongiat
processor • Jun 11, 2025, 5:33 PM
This paid on 6/11/25 on check 606814 for $1,735.49
Claim Files
Print Claim 902393.pdf
pdf • Jun 11, 2025, 5:33 PM • 17,702 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10559/Print Claim 902393.pdf
LAHR FINAL RO.pdf
pdf • Jun 3, 2025, 11:44 AM • 78,920 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10559/LAHR FINAL RO.pdf
1317385.pdf
main-pdf • Jun 2, 2025, 9:50 AM • 12,884 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10559/1317385.pdf
1320330.pdf
main-pdf • Jun 2, 2025, 9:50 AM • 12,825 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10559/1320330.pdf
1347848.pdf
main-pdf • Jun 2, 2025, 9:49 AM • 12,844 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10559/1347848.pdf
Integrity Management Advisors Mail - PA 783581 - plumbing info.pdf
mail-artifact • May 12, 2025, 12:57 PM • 522,768 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10559/Integrity Management Advisors Mail - PA 783581 - plumbing info.pdf
20250502_114611.mp4
mp4 • May 3, 2025, 12:08 PM • 454,002,884 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10559/20250502_114611.mp4
10559A.pdf
main-pdf • Jun 24, 2024, 11:38 AM • 77,660 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10559/10559A.pdf
lahr.pdf
main-pdf • Jun 14, 2024, 12:15 PM • 74,818 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/10559/lahr.pdf