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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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536 open claims
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,267
Claim threads with processed comment intelligence attached.
Active last 7d
124
Claims with recent comment activity worth operator attention.
Escalation risk
26
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
1,981
Claims carrying approval-related conversation signals.
Denial / labor threads
1,480
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 9935B • GRE 8220.
Bonnie Korte
dealer or external • May 3, 2024, 3:13 PM
looking at 1 hour of labor for line 2 for us to replace decal
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/9935B/9935B.pdf
Bonnie Korte
dealer or external • May 3, 2024, 3:14 PM
also .5 for us to replace the door guide line 3 and will get pictures
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/9935B/9935B.pdf
Alix Mongiat
processor • May 3, 2024, 4:10 PM
PA 772084 has been submitted.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/9935B/9935B.pdf
Alix Mongiat
processor • May 3, 2024, 4:11 PM
I submitted without the photos for line 3 for now, not sure if they will request them or not but we will try! Thanks.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/9935B/9935B.pdf
Crystal Kemmerlin
processor • May 6, 2024, 2:03 PM
Line 1- approved .5 Line 2- approved 1 Line 3- approved .5
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/9935B/9935B.pdf
Kaitlyn Reinwand
dealer or external • Nov 7, 2024, 12:08 PM
@Alix M UNIT IS OUT OF STATE FOR THE WINTER- REPAIRS WILL BE COMPLETED IN SPRING-
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/9935B/9935B.pdf
Kaitlyn Reinwand
dealer or external • May 3, 2025, 3:48 PM
DATE OF WORK COMPLETED: 5/3/2025 PARTS USED: LINE WARR02: 530175 - DIE CUT FRONT #6 LH IMAGINE COST: 5.79 PRICE: 7.53 QTY: 1 530176- DIE CUT FRONT #6 RH IMAGINE COST: 5.79 PRICE: 4.53 QTY: 1 FREIGHT: 12.49 LINE WARR 03 662659 - BRACKET BARN DOOR GUIDE 16GA PC BLACK COST: 2.27 PRICE: 4.26 QTY: 1 @Bonnie K PLEASE UPLOAD THE INVOICES. THANK YOU!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/9935B/9935B.pdf
Bonnie Korte
dealer or external • May 5, 2025, 3:49 PM
@Alix M INVOICES UPLOADED
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/9935B/9935B.pdf
Alix Mongiat
processor • May 5, 2025, 4:53 PM
Emailed GD to place PA back in approved status.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/9935B/9935B.pdf
Alix Mongiat
processor • May 6, 2025, 8:55 AM
@Bonnie K @Kaitlyn R I only have until the end of the day to submit this. Is there a part for Warranty Repair 1? States you replaced the sewer cap. Please upload the final RO
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/9935B/9935B.pdf
Kaitlyn Reinwand
dealer or external • May 6, 2025, 9:03 AM
@Alix M uploaded final work order. I will get a part number for the sewer cap.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/9935B/9935B.pdf
Kaitlyn Reinwand
dealer or external • May 6, 2025, 9:04 AM
LINE WARR01: BAYONET CAP COST: 2.52 PRICE:3.28 QTY:1
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/9935B/9935B.pdf
Alix Mongiat
processor • May 6, 2025, 9:06 AM
Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/9935B/9935B.pdf
Alix Mongiat
processor • May 6, 2025, 9:07 AM
Claim 894848 has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/9935B/9935B.pdf
Alix Mongiat
processor • May 16, 2025, 9:27 AM
This paid on 05/14/25 on check 602853 for $270.38
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/9935B/9935B.pdf
Processed summary
9935B
GRE 8220 • Alix • grand-design
Heat 19 • comments 15 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on 05/14/25 on check 602853 for $270.38
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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