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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
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The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,267
Claim threads with processed comment intelligence attached.
Active last 7d
124
Claims with recent comment activity worth operator attention.
Escalation risk
26
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
1,981
Claims carrying approval-related conversation signals.
Denial / labor threads
1,480
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 9866B • GRE 8220.
Alix Mongiat
processor • Apr 18, 2024, 8:36 AM
@Bonnie K @michelle g Please provide the requested labor times or let us know if you want us to just go by what is listed at the bottom under labor.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/9866B/9866B.pdf
Bonnie Korte
dealer or external • Apr 18, 2024, 1:22 PM
yes but also if the tech was punched in and using that amount as well
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/9866B/9866B.pdf
Alix Mongiat
processor • Apr 18, 2024, 1:55 PM
For the lines that need replacement parts, can you provide the time as whole to diagnose and fix? Lines 4 and 5.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/9866B/9866B.pdf
Bonnie Korte
dealer or external • Apr 18, 2024, 3:35 PM
It will take .5 for us to each line. as for line 3 we have asked for .5 but looks like my tech was clocked in for 2 hours. Sorry for the confusion.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/9866B/9866B.pdf
Stephanie Kendziorski
processor • Apr 18, 2024, 8:36 PM
@Bonnie K The VIN is not correct. It is missing a digit somewhere. It should be 17 characters and there are only 16 there. Please send correct VIN. Thank you.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/9866B/9866B.pdf
Bonnie Korte
dealer or external • Apr 19, 2024, 5:08 PM
I am trying to correct the vin in the system but in the meantime the vin is 573fr3623p3344188
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/9866B/9866B.pdf
Crystal Kemmerlin
processor • Apr 22, 2024, 9:40 AM
768459 PA submitted.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/9866B/9866B.pdf
Alix Mongiat
processor • Apr 23, 2024, 8:23 AM
@Bonnie K @michelle g Grand design is requesting a copy of the DAF. Please upload to the folder and let us know when it is there. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/9866B/9866B.pdf
Bonnie Korte
dealer or external • Apr 23, 2024, 9:26 AM
this has been uploaded
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/9866B/9866B.pdf
Crystal Kemmerlin
processor • Apr 23, 2024, 9:49 AM
@Bonnie K PA 768459 resubmitted with DAF uploaded. Per GD: photos of sealant removed from skylight must be provided when claimed.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/9866B/9866B.pdf
Crystal Kemmerlin
processor • Apr 23, 2024, 9:54 AM
@Bonnie K PA 768459 resubmitted with DAF uploaded. Per GD: photos of sealant removed from skylight must be provided when claimed. Line 3- approved 1 hour Line 4-approved .5 Line 5-approved .5 Line 6- approved .3 Line 7- uploaded DAF- waiting on approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/9866B/9866B.pdf
Crystal Kemmerlin
processor • Apr 23, 2024, 5:29 PM
Line 7- approved .3
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/9866B/9866B.pdf
Crystal Kemmerlin
processor • Jul 15, 2024, 2:40 PM
@Bonnie K Completion date on these repairs? Do you have the photos of the skylight with sealant removed. Gd states they will need that when being claimed.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/9866B/9866B.pdf
Bonnie Korte
dealer or external • Jul 15, 2024, 3:02 PM
@Crystal K ALL OF THE COMPLETION DATES IS JUNE 27
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/9866B/9866B.pdf
Crystal Kemmerlin
processor • Jul 15, 2024, 4:15 PM
818448 submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/9866B/9866B.pdf
Alix Mongiat
processor • Jul 18, 2024, 12:27 PM
@Crystal K This paid on 7/17/24 on check 562502
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/9866B/9866B.pdf
Processed summary
9866B
GRE 8220 • Alix • grand-design
Heat 24 • comments 16 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
@Crystal K This paid on 7/17/24 on check 562502
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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