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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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536 open claims
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,267
Claim threads with processed comment intelligence attached.
Active last 7d
124
Claims with recent comment activity worth operator attention.
Escalation risk
26
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
1,981
Claims carrying approval-related conversation signals.
Denial / labor threads
1,480
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 9862B • GRE 8220.
Alix Mongiat
processor • Apr 18, 2024, 11:34 AM
@Bonnie K @Kaitlyn R Please provide requested labor times or confirm you are only requesting what is listed under the labor code section.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/9862B/9862B.pdf
Bonnie Korte
dealer or external • Apr 18, 2024, 12:27 PM
1 HOUR OF LABOR
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/9862B/9862B.pdf
Alix Mongiat
processor • Apr 18, 2024, 2:49 PM
Does this include the repair time once the parts are ordered and come in?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/9862B/9862B.pdf
Bonnie Korte
dealer or external • Apr 18, 2024, 3:00 PM
My apologies I did for what we did already. I need 1.5 for line 1 and 1 for line 2 after we get the parts in repaired
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/9862B/9862B.pdf
Alix Mongiat
processor • Apr 18, 2024, 5:09 PM
Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/9862B/9862B.pdf
Alix Mongiat
processor • Apr 18, 2024, 5:27 PM
PA 1889042 has been sent for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/9862B/9862B.pdf
Alix Mongiat
processor • Apr 19, 2024, 12:44 PM
@Bonnie K Line 2: from Forest River: PLEASE SUBMIT A PHOTO OF THE PRODUCT MISSING
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/9862B/9862B.pdf
Alix Mongiat
processor • Apr 25, 2024, 8:28 AM
Line 1 was approved for 0.6 hours total. Still waiting on a photo for line 2. @Bonnie K @Kaitlyn R
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/9862B/9862B.pdf
Kaitlyn Reinwand
dealer or external • Apr 26, 2024, 9:55 AM
PICTURE NOW ATTACHED TO THE CLAIM
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/9862B/9862B.pdf
Alix Mongiat
processor • Apr 26, 2024, 10:00 AM
Picture has been added and resubmitted.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/9862B/9862B.pdf
Crystal Kemmerlin
processor • Apr 26, 2024, 6:30 PM
Line 2- Authorized part only as a goodwill as this is not listed as missing on the DAF.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/9862B/9862B.pdf
ANNA FREEMAN
dealer or external • Jun 24, 2024, 12:11 PM
@Alix M LINE # 2 ADDED NEEDING PRE AUTH, WHEN TECH WENT TO FIX THE PRIOR ISSUES, CUSTOMER BROUGH SLIDING DOOR TO HIS ATTENTION AND HE ADJUSTED IT WHILE THERE. PICS ADDED WILL NEED .3 FOR ADJUSTMENT. MOVED BACK TO PRE AUTH FOLDER.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/9862B/9862B.pdf
Alix Mongiat
processor • Jun 24, 2024, 12:40 PM
Added line and resubmitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/9862B/9862B.pdf
Alix Mongiat
processor • Jun 24, 2024, 1:33 PM
added line was sent to vendor for review.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/9862B/9862B.pdf
Alix Mongiat
processor • Jun 27, 2024, 12:51 PM
Line 3 was approved for 0.3 hours
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/9862B/9862B.pdf
ANNA FREEMAN
dealer or external • Jul 15, 2024, 1:42 PM
@Alix M PART INVOICE UPLOADED, WORK COMPLETED 07/02. FOLDER MOVED TO SUBMIT.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/9862B/9862B.pdf
Alix Mongiat
processor • Jul 15, 2024, 2:24 PM
This has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/9862B/9862B.pdf
Alix Mongiat
processor • Jul 24, 2024, 8:29 AM
This paid on 7/15/24 on check 2815547
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/9862B/9862B.pdf
Processed summary
9862B
GRE 8220 • Alix • forest-river
Heat 20 • comments 18 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on 7/15/24 on check 2815547
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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