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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
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Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
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Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,758
Claim threads with processed comment intelligence attached.
Active last 7d
217
Claims with recent comment activity worth operator attention.
Escalation risk
30
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,219
Claims carrying approval-related conversation signals.
Denial / labor threads
1,685
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 9858 • GRE 8220.
Bonnie Korte
dealer or external • Apr 23, 2024, 3:35 PM
LINE 9 WAS DENIED
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/9858/9858.pdf
Ashlee Olsen
processor • Apr 23, 2024, 4:40 PM
submitted C#1799401
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/9858/9858.pdf
Ashlee Olsen
processor • Apr 24, 2024, 11:26 AM
@Bonnie K FR feedback: Hello, Please remove the data tags off the defective refrigerator and apply them to a blank sheet of paper and submit a picture for payment. We will hold onto this claim for 10 days awaiting a response. Thank you in advance.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/9858/9858.pdf
Bonnie Korte
dealer or external • Apr 24, 2024, 2:38 PM
I added the data tag from the refer
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/9858/9858.pdf
Alix Mongiat
processor • Apr 25, 2024, 10:29 AM
Added the tag and resubmitted.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/9858/9858.pdf
Alix Mongiat
processor • Apr 26, 2024, 9:06 AM
@Bonnie K From FR: Line 1 regarding the parts: I am just confused because this was approved by the vendor to replace the complete refrigerator. i see there is an order, S4146179, for a refrigerator that was sent at no charge. can you explain what the hoses are for? The refrigerator is not listed on the WO under parts- so if this was indeed replaced, we need that information. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/9858/9858.pdf
Bonnie Korte
dealer or external • Apr 30, 2024, 1:09 PM
It was replaced which is part number 822042176. The hose is an lp line for the gas portion of the fridge
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/9858/9858.pdf
Alix Mongiat
processor • Apr 30, 2024, 1:29 PM
@Ashlee O Can you go back in and add the correct part for line 1? Or do we need to email FR to send it back? It needs revision, but I don't see where to add the right part.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/9858/9858.pdf
Alix Mongiat
processor • Apr 30, 2024, 4:36 PM
@Ashlee O Can you go back in and add the correct part for line 1? Or do we need to email FR to send it back? It needs revision, but I don't see where to add the right part.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/9858/9858.pdf
Alix Mongiat
processor • May 8, 2024, 2:14 PM
@Ashlee O This claim paid on 4/30/24 on check 2772786 for $2,334.49
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/9858/9858.pdf
Processed summary
9858
GRE 8220 • Alix • unknown
Heat 10 • comments 10 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
@Ashlee O This claim paid on 4/30/24 on check 2772786 for $2,334.49
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Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
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Waiting on dealer
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Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
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0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

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Waiting on dealer

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Waiting on OEM

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Waiting on processor

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Ready to close

No ready-to-close claims
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Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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