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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
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Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
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0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
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Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

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Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,758
Claim threads with processed comment intelligence attached.
Active last 7d
217
Claims with recent comment activity worth operator attention.
Escalation risk
30
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,219
Claims carrying approval-related conversation signals.
Denial / labor threads
1,685
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 9819B • GRE 8220.
Bonnie Korte
dealer or external • Apr 23, 2024, 2:38 PM
The window line was denied but I attached a video showing how hard it was for me to move.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/9819B/9819B.pdf
Alix Mongiat
processor • Apr 23, 2024, 4:55 PM
PA 731021
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/9819B/9819B.pdf
Alix Mongiat
processor • Apr 23, 2024, 5:02 PM
Along with the video, they are requesting pictures of the complete window from the inside and outside of the coach. Can you please provide those? Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/9819B/9819B.pdf
Alix Mongiat
processor • Apr 23, 2024, 5:10 PM
Along with the video, they are requesting pictures of the complete window from the inside and outside of the coach. Can you please provide those? Thank you! And please provide the date the work was completed.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/9819B/9819B.pdf
Alix Mongiat
processor • Apr 23, 2024, 5:11 PM
Emailed GD the videos of job 11 to see if they will approve the work.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/9819B/9819B.pdf
Alix Mongiat
processor • May 9, 2024, 9:33 AM
@Bonnie K @michelle g It looks like they approved this for one new window and 1 hour of labor.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/9819B/9819B.pdf
Alix Mongiat
processor • May 9, 2024, 9:35 AM
This is ready to submit now, correct?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/9819B/9819B.pdf
Alix Mongiat
processor • May 9, 2024, 9:41 AM
@Kaitlyn R work is done on this, correct?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/9819B/9819B.pdf
Kaitlyn Reinwand
dealer or external • May 9, 2024, 10:08 AM
YES, THIS IS ALL DONE AND READY TO SUBMIT
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/9819B/9819B.pdf
Alix Mongiat
processor • May 9, 2024, 10:26 AM
This has been submitted for payment claim 800794
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/9819B/9819B.pdf
Alix Mongiat
processor • May 9, 2024, 10:28 AM
Emailed GD to have them send it back as I forgot freight charges.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/9819B/9819B.pdf
Alix Mongiat
processor • May 9, 2024, 12:45 PM
Resubmitted with freight.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/9819B/9819B.pdf
Alix Mongiat
processor • May 9, 2024, 12:47 PM
@Kaitlyn R @Bonnie K From GD: Job 10- pending part return and testing.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/9819B/9819B.pdf
Alix Mongiat
processor • May 13, 2024, 9:21 AM
@Kaitlyn R @Bonnie K From GD: Line 2- pending part return and testing. When Returning parts, please include a copy of the CLAIM in the box with the part. Once the part has shipped, please provide the tracking number in the dealer notes section of your claim, add any return freight charges you may have incurred to your Requested Shipping Total box, and then put the claim back into submitted status to be processed.Return to the VCB address:Grand Design RV5200 Hoffman StElkhart, IN 46516
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/9819B/9819B.pdf
Alix Mongiat
processor • May 13, 2024, 9:22 AM
I added a copy of the claim to the folder.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/9819B/9819B.pdf
Alix Mongiat
processor • May 13, 2024, 9:22 AM
I added a copy of the claim to the folder. Let us know freight charges on the return
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/9819B/9819B.pdf
Bonnie Korte
dealer or external • May 13, 2024, 1:02 PM
@Alix M Click-N-Ship® Payment DetailsAcct #: 191927204Transaction Number: 602485690Transaction Date/Time: 05/13/2024 11:53 AM CDTTransaction Amount: $10.40Payment Method: VISA-9839Priority Mail®Small Flat Rate Box9405 5036 9930 0686 8446 38 (Sequence Number 1 of 1)Scheduled Delivery Date: 05/16/2024Shipped to:GRAND DESIGN RV5200 HOFFMAN STELKHART IN 46516-9261
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/9819B/9819B.pdf
Alix Mongiat
processor • May 13, 2024, 7:57 PM
Thank you! I have added this information to the claim.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/9819B/9819B.pdf
Alix Mongiat
processor • May 31, 2024, 11:31 AM
@Bonnie K @ANNA F @Kaitlyn R From GD: Light LED dome light tested good by supplier, part and shipping is denied. Grand Design will cover labor. If you would like the part returned, please supply a return label. We will hold parts for 1 week.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/9819B/9819B.pdf
Crystal Kemmerlin
processor • Jun 12, 2024, 2:28 PM
@Bonnie K please see above
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/9819B/9819B.pdf
Alix Mongiat
processor • Jun 13, 2024, 8:58 AM
Moving back to claims submitted as it is past the due date to return the part if GW has not yet.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/9819B/9819B.pdf
Processed summary
9819B
GRE 8220 • Alix • grand-design
Heat 27 • comments 21 • follow-ups 0 • blocker Unknown blocker
Last author processor • Alix Mongiat
Moving back to claims submitted as it is past the due date to return the part if GW has not yet.
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Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
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Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
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Waiting on processor

No processor-blocked claims
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Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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