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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
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Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
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0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

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Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
6,059
Claim threads with processed comment intelligence attached.
Active last 7d
187
Claims with recent comment activity worth operator attention.
Escalation risk
39
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,430
Claims carrying approval-related conversation signals.
Denial / labor threads
1,910
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 9781B • GRE 8220.
Crystal Kemmerlin
processor • Jun 3, 2024, 6:07 PM
780064 submitted for PA.
/home/openclaw/nas/Dropbox/GRE 8220/Write Off/9781B/KUJAWA.pdf
Alix Mongiat
processor • Jun 4, 2024, 4:13 PM
@ANNA F This was declined by GD "denied, this unit has no open recalls and is well past warranty".
/home/openclaw/nas/Dropbox/GRE 8220/Write Off/9781B/KUJAWA.pdf
iClaims AI
processor • Oct 20, 2026, 8:01 PM
TESTING AND LEARNING — Testing/Learning claim 9781B, GRE 8220 / Write Off, original KUJAWA.pdf. WHY PAYMENT FAILED: the June 4, 2024 sidebar records Grand Design's decision that the VIN had no open recalls and was well past warranty. The RO describes fabric separating at the roller tube after an earlier arm repair and requests 1.7 hours, but it does not document completed fabric replacement. The $410.54 fabric line has quantity zero; the actual RO charge is $33.35 diagnosis, not a completed fabric-repair amount. The supplied Lippert 22E-055 instruction sheet applies to a specified January–June 2022 awning manufacturing period and calls for the actual awning tag, full unit information and documented seam condition. It illustrates inspection at the wall rail. The three claim photos show separation at the roller end, with no manufacturing tag or measured seam length. A generic recall sheet and an earlier arm replacement do not establish that this particular awning/fabric was eligible. The RO's recall references and the component document therefore need a verified VIN/component match, not an assumption based on similar symptoms. WHAT COULD HAVE BEEN DIFFERENT: verify both VIN recall status and the installed component's identification/production date before coding the job as a recall. Preserve any replacement-component history, obtain a written eligibility decision for the actual failure location, and document the authorized inspection or completed repair separately. If factory warranty is expired and recall eligibility is not established, resolve the intended payer before replacement. Owner confirms unpaid/write-off status; the record does not establish a recoverable repair balance or any replacement completion. Retrospective learning only; no held claim or repair is being reopened. @Chris B @Heidi H @Tricia H
/home/openclaw/nas/Dropbox/GRE 8220/Write Off/9781B/KUJAWA.pdf
Processed summary
9781B
GRE 8220 • Alix • grand-design
Heat 3 • comments 3 • follow-ups 0 • blocker Ready to close
Last author processor • iClaims AI
TESTING AND LEARNING — Testing/Learning claim 9781B, GRE 8220 / Write Off, original KUJAWA.pdf. WHY PAYMENT FAILED: the June 4, 2024 sidebar records Grand Design's decision that the VIN had no open recalls and was well p
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Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
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Waiting on dealer
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Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

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Escalation risk

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Waiting on dealer

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Waiting on OEM

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Waiting on processor

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Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
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