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Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0.2h freshness
668 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
6,059
Claim threads with processed comment intelligence attached.
Active last 7d
187
Claims with recent comment activity worth operator attention.
Escalation risk
39
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,430
Claims carrying approval-related conversation signals.
Denial / labor threads
1,910
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 9747 • GRE 8220.
Alix Mongiat
processor • May 15, 2024, 4:03 PM
@Bonnie K It looks like the two warranty lines are NPF. Just confirming.
/home/openclaw/nas/Dropbox/GRE 8220/Write Off/9747/OEHLER.pdf
michelle gray
dealer or external • May 15, 2024, 4:14 PM
That is correct. @Alix M
/home/openclaw/nas/Dropbox/GRE 8220/Write Off/9747/OEHLER.pdf
michelle gray
dealer or external • May 16, 2024, 12:59 PM
@Alix M I added model and serial number, but I was looking at wrong one. I will get the correct ones and update you.
/home/openclaw/nas/Dropbox/GRE 8220/Write Off/9747/OEHLER.pdf
iClaims AI
processor • Oct 20, 2026, 8:00 PM
TESTING AND LEARNING — Testing/Learning claim 9747, GRE 8220 / Write Off, original OEHLER.pdf. The RO supports Alix's May 15 question: both warranty-coded concerns were recorded as no problem found. Filling the gray tank to one-third and opening the underbelly found no trapped water; the furnace operated normally and its exhaust noise was described as normal for the model. The two photos are furnace identification labels, not evidence of a failed component. The separate camera/turn-signal concern was traced to a vehicle-plug connection and billed to the customer. WHY NO FACTORY PAYMENT IS ESTABLISHED: the packet contains diagnostic checks but no demonstrated manufacturing defect or completed covered repair. The sidebar asks for NPF confirmation; it does not document a manufacturer denial, an approved diagnostic allowance or even a submitted claim. The warranty-coded amount is $116.76 ($115 labor and $1.76 supplies), while the $141.46 total includes $24.70 customer billing. WHAT COULD HAVE BEEN DIFFERENT: distinguish diagnosis/customer explanation from a covered repair, document the tested normal operation clearly, and establish the payer or an explicit manufacturer diagnostic allowance before treating the charge as a warranty receivable. Do not invent a failed part to support reimbursement. If the concern recurs, contemporaneous evidence of an actual defect would be needed for a different conclusion. Owner confirms unpaid/write-off status; exact accounting disposition and any diagnostic entitlement remain unverified. Retrospective learning only. @Chris B @Heidi H @Tricia H
/home/openclaw/nas/Dropbox/GRE 8220/Write Off/9747/OEHLER.pdf
Processed summary
9747
GRE 8220 • Alix • grand-design
Heat 4 • comments 4 • follow-ups 0 • blocker Ready to close
Last author processor • iClaims AI
TESTING AND LEARNING — Testing/Learning claim 9747, GRE 8220 / Write Off, original OEHLER.pdf. The RO supports Alix's May 15 question: both warranty-coded concerns were recorded as no problem found. Filling the gray tank
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Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
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Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
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Waiting on processor

No processor-blocked claims
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Ready to close

No ready-to-close claims
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Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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