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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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536 open claims
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,267
Claim threads with processed comment intelligence attached.
Active last 7d
124
Claims with recent comment activity worth operator attention.
Escalation risk
26
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
1,981
Claims carrying approval-related conversation signals.
Denial / labor threads
1,480
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 9516B • GRE 8220.
Alix Mongiat
processor • Apr 18, 2024, 1:17 PM
@Bonnie K Are all of these claiming 0.5 for labor? Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/9516B/9516B.pdf
Bonnie Korte
dealer or external • Apr 18, 2024, 1:21 PM
I was going with what the flat rate code is in our system and also how much time our tech has just looking at this.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/9516B/9516B.pdf
Alix Mongiat
processor • Apr 18, 2024, 1:45 PM
Sounds good. Thank you. Just wanted to confirm.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/9516B/9516B.pdf
Crystal Kemmerlin
processor • Apr 18, 2024, 2:33 PM
LINES 1-4 submitted for PA #767894  
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/9516B/WO_9516_JOB_WARR04_2024.04.15_08.24.51.jpg
Crystal Kemmerlin
processor • Apr 18, 2024, 2:33 PM
LINES 1-4 submitted for PA #767894  
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/9516B/WO_9516_JOB_WARR04_2024.04.15_08.24.51.jpg
Crystal Kemmerlin
processor • Apr 18, 2024, 2:34 PM
LINES 1-4 submitted for PA #767894 
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/9516B/9516B.pdf
Alix Mongiat
processor • Apr 19, 2024, 12:48 PM
Line 2 is pending approval from the vendor.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/9516B/9516B.pdf
Alix Mongiat
processor • Apr 22, 2024, 8:29 AM
PA has been approved. NOTE: Line 2 - Case 4874085 - I can pre-approve up to 1.2 for labor. Lippert does not need this product back. We will require photos of the complete serial number tag submitted with your claim.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/9516B/9516B.pdf
Crystal Kemmerlin
processor • May 2, 2024, 9:01 AM
@Bonnie K please see above, will need photo before submitting this claim.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/9516B/9516B.pdf
Bonnie Korte
dealer or external • May 2, 2024, 10:39 AM
THERE IS A PICTURE OF THIS ATTACHED ALREADY
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/9516B/9516B.pdf
Crystal Kemmerlin
processor • May 2, 2024, 11:31 AM
@Bonnie K please see above, will need photo before submitting this claim.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/9516B/9516B.pdf
Crystal Kemmerlin
processor • May 2, 2024, 1:55 PM
@Bonnie K This Unit has an open notice: Reflection Recept 23v-788/2023.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/9516B/9516B.pdf
Crystal Kemmerlin
processor • May 2, 2024, 2:15 PM
@Bonnie K we will need an invoice for the part to submit for payment please, thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/9516B/9516B.pdf
Alix Mongiat
processor • May 3, 2024, 7:51 AM
Moving to 7.2 until we get the information needed.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/9516B/9516B.pdf
Alix Mongiat
processor • May 9, 2024, 9:20 AM
@Bonnie K @michelle g Following up on this. When invoice is added, please tag us and move it to 7.3 folder. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/9516B/9516B.pdf
Bonnie Korte
dealer or external • May 13, 2024, 9:29 AM
@Alix M THIS HAS BEEN DONE
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/9516B/9516B.pdf
Crystal Kemmerlin
processor • May 13, 2024, 11:21 AM
Claim 801617 submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/9516B/9516B.pdf
Alix Mongiat
processor • May 23, 2024, 4:10 PM
@Crystal K This claim paid on 5/22/24 on check 554832 for $838.68
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/9516B/9516B.pdf
Processed summary
9516B
GRE 8220 • Alix • grand-design
Heat 22 • comments 18 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
@Crystal K This claim paid on 5/22/24 on check 554832 for $838.68
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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