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Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0.1h freshness
537 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. TRI 1202 · 87/100
Risk pressure 4 • 1 claims • 10 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 35 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 91945 • TRI 1202.
Jules Elmore
dealer or external • May 29, 2025, 8:20 AM
@Cole P @Tonya E The parts came in for this customer. A couple pieces of the metal were damaged and the decals. Touched base with KZ this morning and she is resending them.
/home/openclaw/nas/Dropbox/TRI 1202/Parts Received- TRI/91945 MILLERD/thumbnail_20250529_081612.jpg
Cole Perkins
dealer or external • May 29, 2025, 9:16 AM
Received your email 8 days ago glad we can get to it
/home/openclaw/nas/Dropbox/TRI 1202/Parts Received- TRI/91945 MILLERD/thumbnail_20250529_081612.jpg
Cole Perkins
dealer or external • Jun 16, 2025, 12:33 PM
Can I have an update on this claim, also every decal in possession is LH, which is not what was on the invoice
/home/openclaw/nas/Dropbox/TRI 1202/Parts Received- TRI/91945 MILLERD/thumbnail_20250529_081612.jpg
Jules Elmore
dealer or external • Jun 16, 2025, 1:03 PM
Left a voicemail for Lisa at KZ to call me back. She was out to lunch.
/home/openclaw/nas/Dropbox/TRI 1202/Parts Received- TRI/91945 MILLERD/thumbnail_20250529_081612.jpg
Jules Elmore
dealer or external • Jun 16, 2025, 3:12 PM
Spoke with Lisa at KZ. The decals were labeled wrong. They are already on reorder from being damaged. She stated that the order was being picked and should ship out this week. The decals that weren't damaged she is reordering now as well.
/home/openclaw/nas/Dropbox/TRI 1202/Parts Received- TRI/91945 MILLERD/thumbnail_20250529_081612.jpg
Cole Perkins
dealer or external • Jun 16, 2025, 3:23 PM
Was the large piece of metal reordered because that is unusable
/home/openclaw/nas/Dropbox/TRI 1202/Parts Received- TRI/91945 MILLERD/thumbnail_20250529_081612.jpg
Jules Elmore
dealer or external • Jun 16, 2025, 3:34 PM
164536 & 164550 was reordered. One piece of each
/home/openclaw/nas/Dropbox/TRI 1202/Parts Received- TRI/91945 MILLERD/thumbnail_20250529_081612.jpg
Cole Perkins
dealer or external • Sep 16, 2025, 3:04 PM
@Tessa C we need decal pn 163132 ordered for this customer pleas
/home/openclaw/nas/Dropbox/TRI 1202/Parts Received- TRI/91945 MILLERD/thumbnail_20250529_081612.jpg
Tessa Coffey
dealer or external • Sep 16, 2025, 3:24 PM
@Cole P on order 17401
/home/openclaw/nas/Dropbox/TRI 1202/Parts Received- TRI/91945 MILLERD/thumbnail_20250529_081612.jpg
Tessa Coffey
dealer or external • Sep 23, 2025, 12:08 PM
@Cole P CORRECT DECAL ON ORDER 17417
/home/openclaw/nas/Dropbox/TRI 1202/Parts Received- TRI/91945 MILLERD/thumbnail_20250529_081612.jpg
Processed summary
91945
TRI 1202 • Ashlee • unknown
Heat 10 • comments 10 • follow-ups 0 • blocker Unknown blocker
Last author dealer_or_external • Tessa Coffey
@Cole P CORRECT DECAL ON ORDER 17417
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. TRI 1202 · 87/100
Risk pressure 4 • 1 claims • 10 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 35 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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