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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
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The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 8306C • GRE 8220.
Bonnie Korte
dealer or external • Jan 22, 2025, 3:52 PM
@Alix M THIS LOOKS LIKE IT WAS ALREADY SUBMITTED BY US BUT WAS DENIED...THERE ARE NO NOTES STATING WHY IT WAS DENIED.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/8306C/8306C.pdf
Alix Mongiat
processor • Jan 22, 2025, 4:07 PM
Looks like it probably timed out in their system. Has the work been done now? And if so, when? Thanks.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/8306C/8306C.pdf
Alix Mongiat
processor • Jan 22, 2025, 4:07 PM
@Bonnie K Looks like it probably timed out in their system. Has the work been done now? And if so, when? Thanks.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/8306C/8306C.pdf
Bonnie Korte
dealer or external • Jan 22, 2025, 4:19 PM
@Alix M YES THE WORK HAS BEEN DONE AS OF 3/13/24. I WILL GET YOU THE INVOICES SHORTLY
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/8306C/8306C.pdf
Alix Mongiat
processor • Jan 22, 2025, 4:27 PM
It looks like the only two things approved on that PA were for decals Job 4 and 18. Are you trying to add the passage doors on Job 1 line towards the bottom? (It looks like its listed multiple times.)
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/8306C/8306C.pdf
Alix Mongiat
processor • Jan 22, 2025, 4:35 PM
PA 836696 has been submitted for approval- can submit for payment once approved.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/8306C/8306C.pdf
Bonnie Korte
dealer or external • Jan 22, 2025, 4:51 PM
@Alix M THE INVOICES HAVE BEEN ATTACHED FOR WHEN WE GET APPROVAL
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/8306C/8306C.pdf
Alix Mongiat
processor • Jan 24, 2025, 8:56 AM
@Kaitlyn R @michelle g @Bonnie K Job 1 was denied due to it not being on the original PA and this being a late submit.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/8306C/8306C.pdf
Alix Mongiat
processor • Jan 24, 2025, 8:57 AM
Other 2 jobs were approved as a courtesy to the dealer.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/8306C/8306C.pdf
Alix Mongiat
processor • Jan 24, 2025, 9:09 AM
@Bonnie K I am not seeing an invoice for the following parts: Cap Mid V Accent and DC 9 RH Reflect that is listed for job 4. Please advise.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/8306C/8306C.pdf
Alix Mongiat
processor • Jan 24, 2025, 9:09 AM
Claim 868516 is in draft status until questions regarding invoices are answered.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/8306C/8306C.pdf
Bonnie Korte
dealer or external • Jan 24, 2025, 9:25 AM
@Alix M THE INVOICES ARE THERE. 1188129 & 1220184
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/8306C/8306C.pdf
Alix Mongiat
processor • Jan 24, 2025, 10:05 AM
@Bonnie K Then what about the DC 9 RH Reflect for job 18? It is listed on both jobs on the WO. Please review and write what belongs to what because the WO is not matching the Invoices. Thanks.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/8306C/8306C.pdf
Bonnie Korte
dealer or external • Jan 24, 2025, 11:10 AM
@Alix M Sorry I didn't realize that there was two decals. so I found the invoice and attached it.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/8306C/8306C.pdf
Alix Mongiat
processor • Jan 24, 2025, 12:19 PM
Claim 868516 has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/8306C/8306C.pdf
Alix Mongiat
processor • Feb 11, 2025, 9:18 AM
This paid on 2/5/25 on check 588497
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/8306C/8306C.pdf
Morgan Zywicki
dealer or external • Feb 12, 2025, 3:24 PM
@Alix M I SEE THAT HIS CLAIM HAS ALREADY BEEN PAID AND IM ASSUMING BASED ON COMMENTS THAT I NEED TO MOVE JOB 1 TO ANOTHER WORK ORDER TO SUBMIT THIS. I AM JUST ASKING AS A CLARIFICATION
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/8306C/8306C.pdf
Alix Mongiat
processor • Feb 12, 2025, 4:21 PM
@Morgan Z Job 1 was denied due to it not being on the original PA and this being a late submit. They will not pay it because it is a late submit. It is almost a year since the work was done.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/8306C/8306C.pdf
Processed summary
8306C
GRE 8220 • Alix • grand-design
Heat 20 • comments 18 • follow-ups 1 • blocker Waiting on OEM
Last author processor • Alix Mongiat
@Morgan Z Job 1 was denied due to it not being on the original PA and this being a late submit. They will not pay it because it is a late submit. It is almost a year since the work was done.
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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