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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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538 open claims
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
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The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,758
Claim threads with processed comment intelligence attached.
Active last 7d
217
Claims with recent comment activity worth operator attention.
Escalation risk
30
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,219
Claims carrying approval-related conversation signals.
Denial / labor threads
1,685
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 78828 • BARV600.
Ashlee Olsen
processor • Feb 10, 2026, 4:10 PM
submitted C#104171
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/78828/CLAIM.pdf
Ashlee Olsen
processor • Feb 11, 2026, 12:44 PM
@Ben H @Matt B WO78828 Alliance feedback: 2-11-26: The vendor authorized the 2 switches and the theater seating (PN 26692), but you have 3 recliners pieces listed?
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/78828/CLAIM.pdf
Ashlee Olsen
processor • Feb 16, 2026, 3:30 PM
@Ben H Hey! Just a reminder on this one. Thanks!
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/78828/CLAIM.pdf
Ben Hoffman
dealer or external • Feb 16, 2026, 3:48 PM
@Ashlee O thank you thats because lippert told us to order that part number but changed it to 3 different pieces
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/78828/CLAIM.pdf
Ashlee Olsen
processor • Feb 16, 2026, 3:49 PM
Ok sounds good, do you know which ones I need to take off the claim?
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/78828/CLAIM.pdf
Ben Hoffman
dealer or external • Feb 16, 2026, 4:03 PM
ok i sent you the email
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/78828/CLAIM.pdf
Ashlee Olsen
processor • Feb 16, 2026, 4:10 PM
Email attached to Alliance claim. Thank you!
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/78828/CLAIM.pdf
Ashlee Olsen
processor • Feb 18, 2026, 2:34 PM
@Ben H Alliance feedback: Do you have an invoice for these parts? I am not locating one under this vin
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/78828/CLAIM.pdf
Ben Hoffman
dealer or external • Feb 18, 2026, 3:06 PM
@Ashlee O invoice added thank you
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/78828/CLAIM.pdf
Ashlee Olsen
processor • Feb 18, 2026, 3:32 PM
Thanks Ben, invoice added to Alliance claim
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/78828/CLAIM.pdf
Ashlee Olsen
processor • Feb 20, 2026, 2:18 PM
@Ben H Alliance feedback: Invoice for line 2 parts? Max allowed amount of parts on this claim is $50 without invoice/reciept
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/78828/CLAIM.pdf
Ben Hoffman
dealer or external • Feb 20, 2026, 4:51 PM
@Ashlee O INVOICE ADDED THANK YOU
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/78828/CLAIM.pdf
Ashlee Olsen
processor • Feb 20, 2026, 6:29 PM
Invoices added to Alliance, thank you!
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/78828/CLAIM.pdf
Ashlee Olsen
processor • Feb 25, 2026, 1:33 PM
Alliance feedback: DO THE PARTS LISTED ON LINE 2 BOTH GO WITH THE SAME PART NUMBER ON THE INVOICE ATTACHED? THERE ARE NO PART NUMBERS LISTED ON CLAIM TO CORRESPOND TO INVOICE AND THERE IS ONLY NON SAG SEALANT PART ON THE INVOICE.
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/78828/CLAIM.pdf
Ben Hoffman
dealer or external • Feb 25, 2026, 3:56 PM
@Ashlee O i will call alliance
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/78828/CLAIM.pdf
Ashlee Olsen
processor • Mar 11, 2026, 4:51 PM
@Ben H email sent to Alliance
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/78828/CLAIM.pdf
Ashlee Olsen
processor • Mar 12, 2026, 2:38 PM
@Ben H WO 78828 Alliance is asking if an attempt was made to source these parts through Alliance RV prior to ordering local/through vendor?
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/78828/CLAIM.pdf
Ben Hoffman
dealer or external • Mar 12, 2026, 3:04 PM
@Ashlee O hello i have added an email to the claim showing that lippert approved to replace it (i dont know if they tried from alliance )
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/78828/CLAIM.pdf
Ashlee Olsen
processor • Mar 13, 2026, 3:45 PM
paid $3892.58 3/5 check #134985
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/78828/CLAIM.pdf
Processed summary
78828
BARV600 • Ashlee • unknown
Heat 21 • comments 19 • follow-ups 1 • blocker Ready to close
Last author processor • Ashlee Olsen
paid $3892.58 3/5 check #134985
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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