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Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0h freshness
536 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,738
Claim threads with processed comment intelligence attached.
Active last 7d
190
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,224
Claims carrying approval-related conversation signals.
Denial / labor threads
1,686
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 78009 • BARV600.
Ashlee Olsen
processor • Nov 17, 2025, 1:47 PM
submitted CLAIM41708
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/78009/CLAIM.pdf
Ashlee Olsen
processor • Nov 20, 2025, 2:28 PM
@Ben H WO 78009 Keystone feedback: Please advise, what was the issues with the 2 roof vents on labor line 2 (job 5) and you're authorized to replace the 10 pieces of decking, did you need to claim it, and please provide the receipt for the decking. Thank you
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/78009/CLAIM.pdf
Ben Hoffman
dealer or external • Nov 21, 2025, 9:40 AM
@Ashlee O done thank you
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/78009/CLAIM.pdf
Ashlee Olsen
processor • Nov 21, 2025, 12:27 PM
I'm not seeing invoices attached in the folder, do you need to claim the decking?
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/78009/CLAIM.pdf
Ashlee Olsen
processor • Nov 21, 2025, 12:28 PM
Never mind, found them in claims to process!
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/78009/CLAIM.pdf
Ben Hoffman
dealer or external • Nov 21, 2025, 12:35 PM
@Ashlee O yes the 4 parts at the bottom of the ro have been added and needs to be added to the claim i have an invoice if it was not added i will add it again on drop box
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/78009/UPDATED CLAIM.pdf
Ashlee Olsen
processor • Dec 31, 2025, 5:01 PM
paid $9690.25 check #1570170
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/78009/CLAIM.pdf
Processed summary
78009
BARV600 • Ashlee • keystone
Heat 11 • comments 7 • follow-ups 1 • blocker Ready to close
Last author processor • Ashlee Olsen
paid $9690.25 check #1570170
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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