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Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0h freshness
538 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,758
Claim threads with processed comment intelligence attached.
Active last 7d
217
Claims with recent comment activity worth operator attention.
Escalation risk
30
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,219
Claims carrying approval-related conversation signals.
Denial / labor threads
1,685
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 77647 • BARV600.
Ashlee Olsen
processor • Sep 4, 2025, 12:29 PM
submitted C#2423991
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/77647/CLAIM.pdf
Ashlee Olsen
processor • Sep 10, 2025, 12:55 PM
@Ben H WO77647 FR feedback: Must return part for warranty consideration. UPS lable can be created and printed directly from claim in Dealer Connect, and part returned along with a copy of the part tag.
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/77647/CLAIM.pdf
Ben Hoffman
dealer or external • Sep 10, 2025, 1:11 PM
@Ashlee O we will have to add to the ro because it will not let me make a label on fr website
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/77647/CLAIM.pdf
Ashlee Olsen
processor • Sep 10, 2025, 1:22 PM
This is on FR's site today regarding parts return: Update 9/10/25: The portal will be down today between 5-5:30pm EST to push the update to fix the UPS label. Please refrain from using the portal during this time due to unstability and possible resulting errors. Thank you. The UPS return label feature on claims is currently not working. Please hold off on creating the UPS return label for warranty parts. UPS has sent out an update that we are testing and should be able to upload today/this evening. Once the update passes testing, we will release it and let you know that you can resume using this feature. Thank you for your patience.
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/77647/CLAIM.pdf
Ben Hoffman
dealer or external • Sep 10, 2025, 5:06 PM
@Ashlee O I UPDATED THE CLAIM
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/77647/CLAIM.pdf
Ashlee Olsen
processor • Sep 29, 2025, 11:36 AM
paid $166.64 9/23 check #3041536
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/77647/CLAIM.pdf
Processed summary
77647
BARV600 • Ashlee • unknown
Heat 6 • comments 6 • follow-ups 0 • blocker Ready to close
Last author processor • Ashlee Olsen
paid $166.64 9/23 check #3041536
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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