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Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0h freshness
537 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,786
Claim threads with processed comment intelligence attached.
Active last 7d
195
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,226
Claims carrying approval-related conversation signals.
Denial / labor threads
1,690
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 77316 • BARV600.
Ashlee Olsen
processor • Aug 1, 2025, 4:35 PM
@Ben H Hi! No part being claimed? Even if the part was sent at no charge, there should be a 30% handling fee-just FYI
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/77316/CLAIM.pdf
Ben Hoffman
dealer or external • Aug 1, 2025, 4:58 PM
@Ashlee O the 30% would be $7 if you want i can add it and get an est
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/77316/CLAIM.pdf
Ashlee Olsen
processor • Aug 1, 2025, 5:18 PM
Perfect, thanks!
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/77316/CLAIM.pdf
Ashlee Olsen
processor • Aug 1, 2025, 5:18 PM
submitted C#2377397
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/77316/CLAIM.pdf
Ben Hoffman
dealer or external • Aug 1, 2025, 5:44 PM
@Ashlee O we found it on ebay and the cost was more its 32.50 working on adding updated ro and claim
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/77316/CLAIM.pdf
Ben Hoffman
dealer or external • Aug 1, 2025, 5:51 PM
@Ashlee O ok it is done
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/77316/CLAIM.pdf
Ashlee Olsen
processor • Aug 1, 2025, 7:02 PM
I submitted it with the $7.00, but I will email them to see if they'll move it back to our side to update it. Thanks!
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/77316/CLAIM.pdf
Ashlee Olsen
processor • Aug 4, 2025, 12:52 PM
submitted C#2377397
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/77316/UPDATED CLAIM.pdf
Ashlee Olsen
processor • Aug 4, 2025, 12:52 PM
resubmitted on updated WO
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/77316/CLAIM.pdf
Ashlee Olsen
processor • Aug 14, 2025, 2:09 PM
paid $60.75 8/12 check #3016452
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/77316/UPDATED CLAIM.pdf
Processed summary
77316
BARV600 • Ashlee • unknown
Heat 10 • comments 10 • follow-ups 0 • blocker Ready to close
Last author processor • Ashlee Olsen
paid $60.75 8/12 check #3016452
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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