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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0h freshness
573 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. MYRV 12024 · 94/100
Risk pressure 0 • 1 claims • 12 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 35 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
No dealer tone/compliance pressure surfaced in this scoped view.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
6,034
Claim threads with processed comment intelligence attached.
Active last 7d
171
Claims with recent comment activity worth operator attention.
Escalation risk
34
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,427
Claims carrying approval-related conversation signals.
Denial / labor threads
1,908
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 74265 • MYRV 12024.
Stephanie Kendziorski
processor • Oct 29, 2026, 9:33 AM
@Jeannette B Can you please label the pictures for jobs 4, 5, 7? Only the pictures for job 1 and 2 are labeled. Also - for line 7 - this is not yet ready it appears. It looks like diag has not yet been completed and there is no time requested. I'm going to hold off on those 3 jobs but will put the PA in for the others.
/home/openclaw/nas/Dropbox/MYRV 12024/1- Pre-Authorizations Needed- iCS/Rpod/74265/74265.pdf
Stephanie Kendziorski
processor • Oct 29, 2026, 9:38 AM
Submitted PA 2850497 for jobs 1, 2, 3 and 6. Need info on other lines and FR portal goes down today.
/home/openclaw/nas/Dropbox/MYRV 12024/1- Pre-Authorizations Needed- iCS/Rpod/74265/74265.pdf
Jeannette Britton
dealer or external • Oct 29, 2026, 9:47 AM
@Stephanie K Good morning. I will send it back to the tech.
/home/openclaw/nas/Dropbox/MYRV 12024/2-Pre-Authorizations Pending- iCS/Rpod/74265/74265.pdf
Jeannette Britton
dealer or external • Oct 29, 2026, 10:46 AM
@Stephanie K Tech did not take any pictures since the jobs were related to the battery
/home/openclaw/nas/Dropbox/MYRV 12024/2-Pre-Authorizations Pending- iCS/Rpod/74265/74265.pdf
Stephanie Kendziorski
processor • Oct 29, 2026, 10:54 AM
Ok - so are those lines supposed to be warranty? FR does not usually cover batteries or NPF lines, and if these issues are all related to that, and there are no pics..do you still want me to put them in?
/home/openclaw/nas/Dropbox/MYRV 12024/2-Pre-Authorizations Pending- iCS/Rpod/74265/74265.pdf
Stephanie Kendziorski
processor • Oct 29, 2026, 10:55 AM
Ok - so are those lines supposed to be warranty? FR does not usually cover batteries or NPF lines, and if these issues are all related to that, and there are no pics..do you still want me to put them in?
/home/openclaw/nas/Dropbox/MYRV 12024/2-Pre-Authorizations Pending- iCS/Rpod/74265/74265.pdf
Stephanie Kendziorski
processor • Oct 29, 2026, 10:55 AM
Ok - so are those lines supposed to be warranty? FR does not usually cover batteries or NPF lines, and if these issues are all related to that, and there are no pics..do you still want me to put them in?
/home/openclaw/nas/Dropbox/MYRV 12024/2-Pre-Authorizations Pending- iCS/Rpod/74265/74265.pdf
Jeannette Britton
dealer or external • Oct 29, 2026, 12:01 PM
@Stephanie K If at all possible it would be nice for the tech to be paid for his time.
/home/openclaw/nas/Dropbox/MYRV 12024/2-Pre-Authorizations Pending- iCS/Rpod/74265/74265.pdf
Stephanie Kendziorski
processor • Oct 29, 2026, 2:24 PM
Ok. I had to submit a new PA for lines 4 and 5 because the other claim is locked for editing - it has some feedback needed. The claim number for jobs 4 and 5 is 2851306.
/home/openclaw/nas/Dropbox/MYRV 12024/2-Pre-Authorizations Pending- iCS/Rpod/74265/74265.pdf
Stephanie Kendziorski
processor • Oct 29, 2026, 2:27 PM
@Jeannette B Job 2 - FR wants to know if it can be heated up and then smoothed with a squeegee for the cabinet wrinkle. Job 1 - approved .5 Job 3 - FR sent to vendor Job 6 - approved .1
/home/openclaw/nas/Dropbox/MYRV 12024/2-Pre-Authorizations Pending- iCS/Rpod/74265/74265.pdf
Stephanie Kendziorski
processor • Oct 30, 2026, 1:24 PM
@Jeannette B Job 1 approved .5 Job 2 - need info still - FR wants to know if it can be heated and smoothed out Job 3 - approved .25 Jobs 4 & 5 were denied - FR does not install batteries and they typically are not covered. We would need to seek reimbursement for labor with the battery company. @Brian P @Sarah C Job 6 approved .1 Job 7 - incomplete, was not submitted for PA
/home/openclaw/nas/Dropbox/MYRV 12024/2-Pre-Authorizations Pending- iCS/Rpod/74265/74265.pdf
Jeannette Britton
dealer or external • Oct 30, 2026, 1:32 PM
@Stephanie K I did not see the response about heating the smoothing Job 2. I will check with the tech and let you know.,
/home/openclaw/nas/Dropbox/MYRV 12024/2-Pre-Authorizations Pending- iCS/Rpod/74265/74265.pdf
Processed summary
74265
MYRV 12024 • Stephanie • rpod
Heat 16 • comments 12 • follow-ups 0 • blocker Unknown blocker
Last author dealer_or_external • Jeannette Britton
@Stephanie K I did not see the response about heating the smoothing Job 2. I will check with the tech and let you know.,
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. MYRV 12024 · 94/100
Risk pressure 0 • 1 claims • 12 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 35 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
No dealer tone/compliance pressure surfaced in this scoped view.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

74265
MYRV 12024 • Stephanie • rpod
Heat 16 • comments 12 • blocker Unknown blocker
@Stephanie K I did not see the response about heating the smoothing Job 2. I will check with the tech and let you know.,
Open claim

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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