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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0.1h freshness
670 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. MYRV 12024 · 84/100
Risk pressure 0 • 1 claims • 6 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 35 • quality 35 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
No dealer tone/compliance pressure surfaced in this scoped view.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
6,039
Claim threads with processed comment intelligence attached.
Active last 7d
187
Claims with recent comment activity worth operator attention.
Escalation risk
38
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,427
Claims carrying approval-related conversation signals.
Denial / labor threads
1,908
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 73984 • MYRV 12024.
Stephanie Kendziorski
processor • Sep 15, 2026, 2:42 PM
@Brian P Can you send the serial number for job 1? I only have the model number. Also, I just want to let you know that flat rate for the fan is only .3, just don't want you to be surprised if they knock it down quite a bit.
/home/openclaw/nas/Dropbox/MYRV 12024/1- Pre-Authorizations Needed- iCS/Prime Time/73984/73984.pdf
Stephanie Kendziorski
processor • Sep 16, 2026, 1:00 PM
Submitted PA 2809393
/home/openclaw/nas/Dropbox/MYRV 12024/3- Pre-Authorizations Information Needed- iCS-MYRV/Prime Time/73984/73984.pdf
Stephanie Kendziorski
processor • Sep 17, 2026, 11:23 AM
@Brian P Job 1 approved 1.0 - no part return required Case 7141534 VIN 5ZT3SN3B0SG705875 As a resolution to this case, we are approving up to 1.0 for labor. This serves as prior authorization for the removal and replacement of the FREEZER FAN ASSEMBLY-2025064211 : C-FCR16DCASA-064. This pre-authorization is for informational purposes only and will not result in Lippert automatically issuing the replacement. Lippert will defer to the RV Manufacturer for next steps regarding replacement and claims filing. This product is not required to be returned for testing. Note: Your coach information will need to satisfy the conditions for Warranty credit. Mobile service fees are not covered under the Lippert warranty for this product. VCB 1.00 to R&R the freezer fan assembly.Per dealers description of this repair. This authorization is pending ALL requirements of repair code have been met. Dp.
/home/openclaw/nas/Dropbox/MYRV 12024/2-Pre-Authorizations Pending- iCS/Prime Time/73984/73984.pdf
iClaims AI
processor • Oct 22, 2026, 7:52 PM
TESTING AND LEARNING — Testing/Learning claim review: RO 73984, PA 2809393 / Lippert case 7141534. The latest sidebar approval allows 1.0 hour to remove and replace freezer fan assembly 2025064211 / C-FCR16DCASA-064 and explicitly says no part return is required. That resolves the earlier warning about a possible 0.3-hour allowance; the RO's 2.0-hour request is not the approved amount. The authorization also says it does not automatically issue the replacement, so confirm the actual order and receipt through the stated manufacturer process. I opened all six original photos individually. The Furrion model FCR16DCASA-SS and serial 10001847956082400051 are readable in the existing labels, resolving the earlier request for a serial number. The removed fan photo identifies the assembly, while the RO documents the later FFER error, poor freezer cooling, a failed external 12V fan test, and no recovery after the reset. The missing closure is actual fan replacement plus dated fan operation, both-compartment temperature results after a stated run time, and no recurring error. The front black-valve extension/handle remains described as awaiting parts. The rear gray-valve handle is already recorded complete with part 11-0583, and its before/after photos support that correction; do not repeat that repair. I found explicit approval for the fan, but no explicit separate approval for jobs 2 and 3 in the current sidebar. Reconcile their coverage and allowances before including them in the final claim. Learning: use the latest written approval, recognize supplied identification and completed work, and distinguish authorization from parts fulfillment and final payment. Retain the completed RO and final submission/payment reference when available; neither final invoice nor payment proof is present here. @Chris B @Heidi H @Tricia H
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/73984/73984.pdf
Stephanie Kendziorski
processor • Oct 29, 2026, 3:02 PM
@Brian P Also, this one is not too old, but just checking in on it. Are the parts in? @Sarah C @Jeff M
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/73984/73984.pdf
Brian Parrott
dealer or external • Oct 29, 2026, 3:48 PM
The parts came in, the refer fan was incorrect. We are working on getting the correct fan
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/73984/73984.pdf
Processed summary
73984
MYRV 12024 • Stephanie • prime-time
Heat 10 • comments 6 • follow-ups 1 • blocker Unknown blocker
Last author dealer_or_external • Brian Parrott
The parts came in, the refer fan was incorrect. We are working on getting the correct fan
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. MYRV 12024 · 84/100
Risk pressure 0 • 1 claims • 6 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 35 • quality 35 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
No dealer tone/compliance pressure surfaced in this scoped view.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

73984
MYRV 12024 • Stephanie • prime-time
Heat 10 • comments 6 • blocker Unknown blocker
The parts came in, the refer fan was incorrect. We are working on getting the correct fan
Open claim

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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