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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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573 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
1
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
1
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. MYRV 12024 · 94/100
Risk pressure 3 • 1 claims • 17 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 35
Escalation 100 • quality 100 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
No dealer tone/compliance pressure surfaced in this scoped view.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
6,034
Claim threads with processed comment intelligence attached.
Active last 7d
171
Claims with recent comment activity worth operator attention.
Escalation risk
34
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,427
Claims carrying approval-related conversation signals.
Denial / labor threads
1,908
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 73925-1 • MYRV 12024.
Jessica Lindaman
dealer or external • Aug 31, 2026, 12:18 PM
@Jeannette B
/home/openclaw/nas/Dropbox/MYRV 12024/1- Pre-Authorizations Needed- iCS/Prime Time/73925-1/73925-1.pdf
Stephanie Kendziorski
processor • Aug 31, 2026, 12:34 PM
@Jeannette B The only pictures I have are for line 7. Can you send pics for the rest of the lines?
/home/openclaw/nas/Dropbox/MYRV 12024/1- Pre-Authorizations Needed- iCS/Prime Time/73925-1/73925-1.pdf
Jeannette Britton
dealer or external • Sep 1, 2026, 10:19 AM
@Stephanie K I was informed this morning no pictures were taken and the unit is gone. Job 5 and 7 are the only pictures. Job 5 are the pigtails and Job 7 is the tanks
/home/openclaw/nas/Dropbox/MYRV 12024/3- Pre-Authorizations Information Needed- iCS-MYRV/Prime Time/73925-1/73925-1.pdf
Stephanie Kendziorski
processor • Sep 1, 2026, 12:47 PM
I don't have any pictures for line 5, only line 7. There is one picture of the pigtail disconnected from the tank, but everything else shows the joints leaking.
/home/openclaw/nas/Dropbox/MYRV 12024/3- Pre-Authorizations Information Needed- iCS-MYRV/Prime Time/73925-1/73925-1.pdf
Stephanie Kendziorski
processor • Sep 1, 2026, 12:47 PM
I don't have any pictures for line 5, only line 7. There is one picture of the pigtail disconnected from the tank, but everything else shows the joints leaking.
/home/openclaw/nas/Dropbox/MYRV 12024/3- Pre-Authorizations Information Needed- iCS-MYRV/Prime Time/73925-1/73925-1.pdf
Stephanie Kendziorski
processor • Sep 1, 2026, 12:48 PM
Also without pictures, I don't think line 4 and 6 will be approved. Do you want me to hold off on those ones or put them in as a note so when the unit comes back you can get pics?
/home/openclaw/nas/Dropbox/MYRV 12024/3- Pre-Authorizations Information Needed- iCS-MYRV/Prime Time/73925-1/73925-1.pdf
Jeannette Britton
dealer or external • Sep 1, 2026, 5:57 PM
@Stephanie K I emailed the pictures of the tanks leaking, and both were replaced. As for jobs 4 and 6 since I have nothing for those jobs I cannot even tell you where the tears are and the tech, to my understanding completed the jobs.
/home/openclaw/nas/Dropbox/MYRV 12024/3- Pre-Authorizations Information Needed- iCS-MYRV/Prime Time/73925-1/73925-1.pdf
Jeannette Britton
dealer or external • Sep 1, 2026, 6:00 PM
@Stephanie K I did add 1 picture of the pigtail, however they only took 1 picture
/home/openclaw/nas/Dropbox/MYRV 12024/3- Pre-Authorizations Information Needed- iCS-MYRV/Prime Time/73925-1/73925-1.pdf
Stephanie Kendziorski
processor • Sep 1, 2026, 6:09 PM
I got the one of the pigtail now! Thank you. The pictures that you emailed over I'm pretty sure I had, I just needed something showing the pigtail.
/home/openclaw/nas/Dropbox/MYRV 12024/3- Pre-Authorizations Information Needed- iCS-MYRV/Prime Time/73925-1/73925-1.pdf
Jeannette Britton
dealer or external • Sep 1, 2026, 6:10 PM
*
/home/openclaw/nas/Dropbox/MYRV 12024/3- Pre-Authorizations Information Needed- iCS-MYRV/Prime Time/73925-1/73925-1.pdf
Stephanie Kendziorski
processor • Sep 1, 2026, 6:14 PM
Just as an FYI - in the notes for the pigtail labor code, it does state those parts will need to be returned.
/home/openclaw/nas/Dropbox/MYRV 12024/3- Pre-Authorizations Information Needed- iCS-MYRV/Prime Time/73925-1/73925-1.pdf
Stephanie Kendziorski
processor • Sep 1, 2026, 6:16 PM
Submitted PA 2796502 - this only includes the two LP jobs - slide/flooring issue there are no pictures
/home/openclaw/nas/Dropbox/MYRV 12024/3- Pre-Authorizations Information Needed- iCS-MYRV/Prime Time/73925-1/73925-1.pdf
Jeannette Britton
dealer or external • Sep 1, 2026, 6:32 PM
@Stephanie K I have them
/home/openclaw/nas/Dropbox/MYRV 12024/2-Pre-Authorizations Pending- iCS/Prime Time/73925-1/73925-1.pdf
Stephanie Kendziorski
processor • Sep 2, 2026, 10:36 AM
@Jeannette B JOb 5 approved .4 - pigtails will need to be returned Job 7 - approved .4 to replace both tanks Jobs 4 and 6 were not put in at this time - no pictures and work is already done
/home/openclaw/nas/Dropbox/MYRV 12024/2-Pre-Authorizations Pending- iCS/Prime Time/73925-1/73925-1.pdf
Stephanie Kendziorski
processor • Oct 13, 2026, 11:34 AM
Submitted for payment
/home/openclaw/nas/Dropbox/MYRV 12024/6-Ready to Submit/Prime Time/73925-1/73925-1F.pdf
Stephanie Kendziorski
processor • Oct 14, 2026, 8:48 AM
@Jeannette B Pigtail needs to be returned. Please let me know when the label is created so I can go in and acknowledge the feedback from FR. Thank you!
/home/openclaw/nas/Dropbox/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Prime Time/73925-1/73925-1F.pdf
Jeannette Britton
dealer or external • Oct 14, 2026, 10:10 AM
@Stephanie K Good morning. Just uploaded shipping label
/home/openclaw/nas/Dropbox/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Prime Time/73925-1/73925-1F.pdf
Processed summary
73925-1
MYRV 12024 • Stephanie • prime-time
Heat 19 • comments 17 • follow-ups 0 • blocker Waiting on processor
Last author dealer_or_external • Jeannette Britton
@Stephanie K Good morning. Just uploaded shipping label
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. MYRV 12024 · 94/100
Risk pressure 3 • 1 claims • 17 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 35
Escalation 100 • quality 100 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
No dealer tone/compliance pressure surfaced in this scoped view.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
1
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

73925-1
MYRV 12024 • Stephanie • prime-time
Heat 19 • comments 17 • last actor dealer_or_external
@Stephanie K Good morning. Just uploaded shipping label
Open claim

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
Stephanie
Dealer-blocked 0 • OEM-blocked 0 • processor-blocked 1 • ready-to-close 0
Hottest claim: 73925-1 • MYRV 12024 • heat 19
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