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Communications Intelligence

Comments, blockers, customer pressure, and follow-up issues tied to live cases.

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Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.

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Focused evidence thread

Thread evidence for 73911-1 • MYRV 12024.

Jessica Lindaman

dealer or external • Sep 24, 2026, 10:38 AM

@Jeannette B 

/home/openclaw/nas/Dropbox/MYRV 12024/1- Pre-Authorizations Needed- iCS/Forest River/73911-1/73911-1.pdf

Stephanie Kendziorski

processor • Sep 24, 2026, 11:15 AM

@Jeannette B For job 2 - is this just diag time that is being asked for? There is not an actual repair stated, just that 1.5 hours is needed for removal, testing, reinstall and retesting. I can't just ask for diag time, I have to know what the repair is also going to be. I will also need the model and serial numbers for the furnace, please. Thank you!

/home/openclaw/nas/Dropbox/MYRV 12024/1- Pre-Authorizations Needed- iCS/Forest River/73911-1/73911-1.pdf

Stephanie Kendziorski

processor • Sep 24, 2026, 11:15 AM

Draft 2818477

/home/openclaw/nas/Dropbox/MYRV 12024/1- Pre-Authorizations Needed- iCS/Forest River/73911-1/73911-1.pdf

Jeannette Britton

dealer or external • Sep 26, 2026, 1:24 PM

@Stephanie K Without removing the furnace the tech is not able to find the cause of it not lighting. 

/home/openclaw/nas/Dropbox/MYRV 12024/3- Pre-Authorizations Information Needed- iCS-MYRV/Forest River/73911-1/73911-1.pdf

Stephanie Kendziorski

processor • Sep 28, 2026, 10:53 AM

I understand, but typically, there also needs to be a repair stated, so basically, all diag would need to be done to determine what repair is needed. I will try to get approval for this, but I'm not sure it's going to go through. I did attach the diagnostic worksheets in here for your tech to fill out as well, since I don't have pictures of the model and serial numbers, there is one for Dometic and one for Suburban.

/home/openclaw/nas/Dropbox/MYRV 12024/3- Pre-Authorizations Information Needed- iCS-MYRV/Forest River/73911-1/73911-1.pdf

Stephanie Kendziorski

processor • Sep 28, 2026, 10:53 AM

Submitted PA 2818477

/home/openclaw/nas/Dropbox/MYRV 12024/3- Pre-Authorizations Information Needed- iCS-MYRV/Forest River/73911-1/73911-1.pdf

Stephanie Kendziorski

processor • Sep 29, 2026, 11:30 AM

@Jeannette B As suspected, FR needs to know what the issue is before any time is given for job 2. If tech doesn't want to pull furnace to diag without time being approved, I would recommend calling FR and speaking with their technical help to see if the issue can be diagnosed without pulling the furnace first. There are also some diag sheets here in DB in this work order folder that I would recommend completing. I'm not sure which brand furnace this is - I don't have any tags to determine it, but I uploaded Dometic and Suburban forms. 

Job 1 approved .2 

/home/openclaw/nas/Dropbox/MYRV 12024/2-Pre-Authorizations Pending- iCS/Forest River/73911-1/73911-1.pdf

Jeannette Britton

dealer or external • Sep 29, 2026, 5:01 PM

@Stephanie K 
Cause: Gas line for the furnace in the underbelly looped twice between the frame and the floor completely pinched
Correction: Per the service manager during the PDI, the furnace would not light the fan would come on to check numerous components, including having a battery hooked up having it plugged into shore, power being able to reach all the way through to the front and turn the reset switch on and off still would not light check the gas lines under the couch check the gas lines under the cabinet did not see any visible pinches or kinks in the line.
Service manager advised to remove the furnace and bench test did unscrew the exhaust from the side of the unit disconnected all four air ducts from the side of the furnace disconnected. The power slid the furnace out disconnected. The gas line took the furnace to a table in the shop where it was hooked up to 12 V power and a separate gas bottle with a regulator. The furnace was hooked up. The exhaust was installed on the furnace gas turned on the furnace immediately lit and ran cycled the furnace three separate times each time it lit and ran.
This prompted me to further investigate the gas lines in order to investigate the gas lines inside the belly board since there were no visible pinches or kinks outside of the belly board or under the cabinet. I did have to remove the passenger side rear tire removed six screws holding the underbelly and pulled the spray foam loose that was around the gas lines and on the edges around the axles.
Pull the belly board down, got a light and shined it inside, knowing that it was the gas line that was closest to the outer wall when it came through the floor began looking for this particular line and I could see immediately the line went through the floor and immediately between the steel frame, and the floor looped around and then between the floor and the frame for a second time before going out through the belly board and into the junction for multiple gas lines to be attached from the main line
Photographs were taken of the line in the means that it was pinched. There was no gas flow through this line whatsoever. I did turn the gas on verified. The gas is on with the cooktop. Check the gas line for the furnace no propane flow at all through the gas line.
A total of 9 feet of gas line with a male and a female adapter will be needed. Once the gas line is received. It will be connected at the junction underneath the coach fed through the belly board fed through the floor and around and then reconnected to the furnace itself the furnace and then can be slid back into place. The air ducts can be reconnected on both sides. The exhaust thing can be re-connected and screwed back to the side of the unit a drop test will have to be done since components were completely removed. Once a drop test is done and a pressure test is done. A retest of the furnace will be conducted as it is set up in the coach and meant to be run.
After the furnace is tested, verified that is working that there are no gas leaks. The belly board will have to be put back on place putting the screws back into the same screw holes foam reapplied to all areas where I remove the foam along the frame and around the gas lines going through the belly board..
Will request a total of four hours labor to completely remove and reinstall gas lines retesting reinstalling belly board reinstalling the furnace retesting the furnace job will be on hold for approval

/home/openclaw/nas/Dropbox/MYRV 12024/3- Pre-Authorizations Information Needed- iCS-MYRV/Forest River/73911-1/73911-1.pdf

Jeannette Britton

dealer or external • Sep 29, 2026, 5:06 PM

@Stephanie K I added his write up and additional photos.

/home/openclaw/nas/Dropbox/MYRV 12024/3- Pre-Authorizations Information Needed- iCS-MYRV/Forest River/73911-1/73911-1.pdf

Stephanie Kendziorski

processor • Sep 30, 2026, 1:52 PM

@Jeannette B Job 1 and possibly 2 will have shop supplies
Job 1 approved .2
Job 2 approved 3.0
Both labor lines reduced by FR due to excessive labor

/home/openclaw/nas/Dropbox/MYRV 12024/2-Pre-Authorizations Pending- iCS/Forest River/73911-1/73911-1.pdf

Jeannette Britton

dealer or external • Oct 7, 2026, 3:26 PM

@Stephanie K By chance will job 2 have shop supplies. If so, I am showing for Job 1 supplies would be $1.95 and job 2 would be $29.95?