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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0h freshness
538 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. MYRV 12024 · 84/100
Risk pressure 0 • 1 claims • 9 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 35 • quality 35 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
No dealer tone/compliance pressure surfaced in this scoped view.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 73879 • MYRV 12024.
Stephanie Kendziorski
processor • Aug 24, 2026, 9:09 AM
@Brian P Hey, I know this is one for @Jeannette B, but I was wondering if you might have time to snap a picture of the serial number for the fridge? I have the model, but I went through all the pics, and don't see a serial tag. If not, that's ok. I can send a reminder to her tomorrow.
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/73879/73879.pdf
Stephanie Kendziorski
processor • Aug 25, 2026, 3:48 PM
@Jeannette B I need the serial number please. I have the model, but not the serial.
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/73879/73879.pdf
Jeannette Britton
dealer or external • Aug 25, 2026, 3:55 PM
@Stephanie K I took all the pictures that were in the refrigerator. At the bottom right corner where it shows the Model number there is another number. But I was not able to find any other tags. I even looked in the freezer
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/73879/73879.pdf
Stephanie Kendziorski
processor • Aug 25, 2026, 4:03 PM
The serial number is usually on a white sticker, with a barcode and is quite long. I will try this without it.
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/73879/73879.pdf
Stephanie Kendziorski
processor • Aug 25, 2026, 4:04 PM
Submitted PA 2785829
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/73879/73879.pdf
Jeannette Britton
dealer or external • Aug 25, 2026, 4:48 PM
@Stephanie K OMG I found it. I just uploaded it
/home/openclaw/nas/Dropbox/MYRV 12024/2-Pre-Authorizations Pending- iCS/Prime Time/73879/73879.pdf
Stephanie Kendziorski
processor • Aug 26, 2026, 12:13 PM
@Jeannette B Approved 2.0 hours - Case 7083037 VIN 5ZT2LC0B3TB012590 As a resolution to this case, we are approving up to 2.0 for labor. This serves as prior authorization for the removal and replacement of the REFER FCR16DCASA-BG : 2021123815 . This pre-authorization is for informational purposes only and will not result in Lippert automatically issuing the replacement. Lippert will defer to the RV Manufacturer for next steps regarding replacement and claims filing. This product is not required to be returned for testing. Note: Your coach information will need to satisfy the conditions for Warranty credit. Mobile service fees are not covered under the Lippert warranty for this product. VCB 2.00 to R&R the refer due to it not working properly. Per dealers description of this repair. This authorization is pending ALL requirements of repair code have been met. Dp.
/home/openclaw/nas/Dropbox/MYRV 12024/2-Pre-Authorizations Pending- iCS/Prime Time/73879/73879.pdf
Jeannette Britton
dealer or external • Aug 26, 2026, 12:29 PM
@Stephanie K So I can submit the order request for new fridge? lol
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/73879/73879.pdf
Stephanie Kendziorski
processor • Aug 26, 2026, 12:44 PM
Yes
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/73879/73879.pdf
Stephanie Kendziorski
processor • Sep 2, 2026, 2:27 PM
@Brian P Here is an approved refrigerator replacement. This could be our test subject when it is time to submit if you're able to get an invoice for the disposal fee.
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/73879/73879.pdf
Processed summary
73879
MYRV 12024 • Stephanie • prime-time
Heat 13 • comments 9 • follow-ups 1 • blocker Unknown blocker
Last author processor • Stephanie Kendziorski
Yes
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. MYRV 12024 · 84/100
Risk pressure 0 • 1 claims • 9 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 35 • quality 35 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
No dealer tone/compliance pressure surfaced in this scoped view.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

73879
MYRV 12024 • Stephanie • prime-time
Heat 13 • comments 9 • blocker Unknown blocker
Yes
Open claim

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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